I've been doing business with this company as a renter for 9 years, and the management has been consistently fantastic. Rent increases have been fair, and they always prioritize tenant safety and property upkeep. read more

We saw a few red flags before hiring this company but still thought they would be ok. After working with them for just under a month, it was clear that there were issues throughout the organization that deteriorated our trust in them. The first time I spoke with the sales rep, I started the conversation with "how's it going?" And she responded with "it's going". I even had to ask her a few minutes into the conversation if she was ok, because she was not being helpful and I thought maybe something was wrong. She apologized and just said she was distracted. She also argued with me when I told her it was difficult to find her phone number since it wasn't in her email signature. She confident that it was there (it was not). I also had a hard time getting set up in their new system and in fact was never able to send in my owner contribution because it didn't show we had any properties. No one ever followed up on that. Which is just odd. You'd think someone would notice that the money isn't there. We then had several issues just getting the house ready. We were told their Make Ready Inspection would happen on a specific week, and then that they were short-staffed and they weren't sure when it would happen. Suddenly a few days later we found out it happened after the fact. Then we were told we would get an estimate to fix all the items they found. Two weeks later, still no estimate or update on when that would happen. Lastly, the listing they did for our home was awful. In addition to the pictures not being great, there were 6-8 paragraphs of description. Who is going to read that? When I shared this issue with a senior person in the company, she said she agreed it was too long, but the person who posts them really likes long descriptions so they are stuck with it. But that the owner can always make changes if requested. If it's a known issue, why not change before there is a complaint? Interestingly, the issues seem to go all the way up to the CEO. He replied to an email saying he wanted to connect with me about our concerns. I shared that I had already detailed them out to someone else, but if he happy to talk with him if he still had questions. Then I never got a follow up email or call from him. Too many issues! I recommend staying away. read more

If you have a rental in Seattle or the surrounding area it is worth having this company manage it for you. Tristen Mickelson is very professional at his job and I highly recommend him as your property manager. read more

I asked Pam where she sent my 1099 tax from and I received the following response (see picture) Apparently now the entire staff is rude. read more

Full Service Property Management - Property Management Near Me - Seattle, Washington

The majority of these are from the conversation regarding your service animal policy. Your employee even admits knowing your not allowed to ask for documentation, but that you are adamant it be done. The nest to last is the message I received from her personal phone. The last is the confirmation of the complaint filed with the DOJ. read more

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Full Service Property Management's Julie Bradshaw makes our rental experience easy. We appreciate her thoroughly screening applicants, as all have been good renters. We find her interesting as she is very knowledgeable of housing trends. We appreciate her handyman contacts that she has which we have put to good use. She is quick in responding to us. read more

I hired Full Service Property Management in November 2023 to start managing a newly built townhome I owned. They assigned property manager Ezra in February 2024. I was emailed March 17th, 2024 by Peter the Owner of FSPM and informed I was assigned a new property manager Tristen. On April 15th, 2024, I was called by Rachel and I was informed that Full Service Property Management would be dropping me as a client. She informed me the move out inspection had been performed on April 13th, 2024, by Tristen, that Tristen felt very unsafe at the property and felt uncomfortable with the way he was treated by the tenant. I was then left scrambling to find another property management company to handle this property. Approximately 3 days later I was emailed by Tristen that they wanted to keep me as a client. At this point I did not feel confident in FSPM's ability to manage the property. Tristen provided me with a move out inspection report in email that did not have any signatures or any information regarding the condition of the property just photos which did show damage and a work order for recommended damage repairs that showed the tenant owed $500. I was working with the tenant on my own to provide the final paperwork for the return of the security deposit. I was informed by the tenant in our correspondence that Tristen had sent her paperwork showing nothing was owed by her and there were no damages. This directly conflicts with the paperwork Tristen sent me, the owner. His incompetence created extra expense as I had to resend certified letters to the tenant and updated checks reflecting the new amounts. Now I have no recourse for the $1950 worth of damages that the tenant did to the property because Tristen signed off on all the paperwork to the tenant that nothing was damaged. read more

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We worked with Gigi at FSPM and were extremely happy with our experience. We used their lease-only option. Gigi has many years of experience and valuable insights. She is extremely responsive, especially when things needed to happen quickly. She did not hesitate to put in overtime. We listed at a difficult time in the middle of winter, and we appreciated her honesty and communication during the entire process. A friend referred her to us based on their positive experience, and we will be referring her to others as well. read more

The owner begged my wife to remove her review and begged her to drop the complaint with the doj. His employer disrespected my wife in so many ways, then he had the nerves to tell my wife she didn't know what she was talking about then the next day comes with this apology. If him and his staff was professional and knew the laws to begin with this would not have been an issue. And he would not have had to apologize in the first place. So no we are not going to drop our complaint nor will we ever do any business with this company. They attacked my wife and was wrong. Not very professional and just another business that is about money and not their residents/customers. read more

Had problems with my other property manager. My new manager Renee was helpfull with listen to the problem and issues to get them resolved.

This co. has been taking csre of my rental property and they depependable and knowledgeable. They keep me informed on all things concerning my house.They solve promlems independently without me getting involved, there are informative and couteous. I would recommend them to all who need excellent care! read more

We have been with Full Service Property Management for over 2 years and Julie has always been great! She would always get things done right away for us and very helpful. I really enjoy and thank Julie for keeping our family comfortable in our house. read more

We submitted an emergency work order because our water heater was leaking at the top. Jason quickly responded to our request and stopped by to fix it. He was very knowledgeable and very friendly. He did a wonderful job! Our water heater is no longer leaking water. Thanks Jason! read more

My boyfriend and I were in a hurry to find somewhere with the amenities we wanted! Julie Bradshaw and the whole Full Service Property Management team have been so amazing and helpful! Julie was so dedicated on getting us our place so quickly - she gave us a tour, helped us apply & get approved & move in, in less than a week! And we are SO in love with our condo! We also had a maintenance request that got taken care of very quickly and efficiently! Highly highly recommend them for any property management! read more

Michael Creel is a very personable and professional property manager. He listened to what we needed as a family and over delivered with the results. I am pleased with our new home and look forward to a long relationship with Full Service Property Management. If you are looking for a home and have any hesitation, call Michael Creel, he will help you through the process. read more

We recently sold our home of 18+ years and were looking for a home to rent for a few years. Daniel was very kind in accommodating our busy schedules, opening the home to tour outside of regular hours, and was able to answer all of our questions throughout the process. After moving in we discovered a few items that needed attention and Daniel was quick to send someone over to take care of everything. Renting with Full Service Property Management has been great I must say because of Daniel's attention and care for those under his wing. Thank you, Daniel. read more

Julie Bradshaw is our leasing agent and she is super nice and is on top of responding back quickly to any inquiries. Upon moving into my home I discovered some bugs in the basement and in only a couple of days I had a pest company come out and get rid of them. So far I have nothing but good things to say about Full Service Property Management and their staff! read more

Mike has always been very helpful with my difficult rent situation he has done things to help. I would definitely recommend. He is always fast to respond and been on top of things when something needed to be fixed in my home. And I will be staying another year in the home because I feel that we have a compassionate landlord and takes into consideration that life happens and was willing to work thru my tough situation. read more

When Michael gave us a tour he was incredibly knowledgable about the property and made us feel very welcome. We really appreciated the authenticity of his connection to the home, the owner, and us as potential renters. After viewing the property, Michael was very responsive and clear on what we needed to do to move the process along. Due to it being a Sunday afternoon the banks were closed and therefore we had no way to place a deposit on the house in the form of a bank check. Michael was able to quickly contact upper management and work with us to secure a deposit that same day. The entire process has been smooth. read more

We have had a great experience. Mike Shelton is our property manager and worked with us. He is quick to respond and answer all questions. He worked only with us once we put money down and it felt like he truly was as excited as we were. Thank you. read more

Jason was so helpful and knowledgeable about the issues we were having with our toilet and was able to replace it quickly and answered our questions! read more

Amazing customer service , Julie is willing to help always . Renting a house was easy and smooth. Thank you very much Julie ! read more

My property manager, Gigi, is an absolute gem! From beginning to end, she made the process of renting with Full Service Property Management simple and accessible. She is courteous, prompt, and provided me with stellar customer service and exemplary professionalism, with a bedside manner that makes her easy to engage with. She attended to my needs with grace and enthusiasm. I highly recommend her to anyone looking for a property manager, either as a property owner or a renter. Her longstanding experience and knowledge of her craft is clearly evident in her dedication to making her clients happy, her confident demeanor, and her surefooted navigation of the rental process. I would rent from her again in a New York minute. Thanks, Gigi! read more

Low rating due to misleading statements by the landlord (Daniel) and the person who initially showed us the apartment (John). John said the apartment would be cleaned before we moved in, which did not happen. We were forced to get our own cleaning service to take care of the apartment. While we were eventually reimbursed through lower rent the next month, this was extremely inconvenient. When we moved in, Daniel (the landlord) told us Comcast would be able to install a new internet outlet. We were then informed by Comcast that there was a regional agreement preventing them from doing so, and that Daniel would need "owner approval". We were forced to run a 50 foot cable throughout the apartment for a month before an outlet finally was installed. Overall the apartment is good, but the experience was subpar. read more

My husband and I live in California however we have property in Washington State. I'm so glad I found Full Service Property to manager our property. Great communication and updates, they treat our property as if it was their own. And because they are knowledgeable about the real estate industry in general - they offer current advise we are able to use to make decisions as we move forward. Brenda and Eric Johnson read more

Strongly recommend avoiding this company based on my experiences from Aug 2019 to April 2021. From the initial process of getting the property listed to the actual management, they have made countless mistakes and the worst part is they do not take accountability. For example, took poor quality listing photos, failure to show up to provide tour, forgot to transfer utilities, poor communications, failure to provide proper maintenance, failure to pass on tenant needs/requests. The company have also sourced an underqualified tenant which led to months of late and eventually no payments. They were not able to communicate with the tenant to collect the rent and blame it on the pandemic/mortarium. They do not put you in the best interests and gave me incorrect advice and issued an affidavit that had no legal bearing which led to substantial financial lost on me. As an exit plan, they ended the service agreement abruptly on me and took zero accountability. Peter, the owner, is the worst person I have interacted with as a service provider. Arrogant, rude, not respectful with no integrity. The only employee I respect is from accounting and her name is Pam. If you do not want to lose countless night of sleep, avoid this company whether you are an owner or a tenant. read more

Reached out to Gigi in early 1/2021. She was able to show me the house right away and I was able to move in within a week of initially reaching out to her. As a property manager, she's always been very quick to respond about any questions and ensured any maintenance needs were handled promptly. She's been a great property manager to work with. read more

I hired Peter Nelson and his professional, delightful team to rent out my apartment. They rented it in 1day! And I adore my renter they brought my way!!! They were VERY thorough and fastidious with paperwork, contracts, and acquiring all necessary details/info in renting out my property. I am very grateful to FSPM. And will DEFINITELY use them again!!! read more

I contacted one of the property managers about a listing that just hit the market; her name was Lava McCoy. Very unprofessional, unresponsive, unreliable. I applied to the property based on the photos also the location. Once I could schedule a touring a week later after texting and calling the number listed on the ad. The day we were supposed to meet, she was a no-show. I called to see when she would be at the property, and she stated that she would only meet if I would agree to a ten-month lease. I started asking why her company only did ten monthly leases, which were new to me; I've never had a ten-month lease. Instead of answering my question, she stated she doesn't have to explain herself either I wanted the place or not. She doesn't have time and will refund me my application fee(which she didn't). "Other people wanted the property and didn't ask questions." Mind you, I'm still outside of the property waiting for her. I told her I would still like to view the place, being outside waiting on her. She stops communication, and two days later, I get a notification that lava had rented the property out. I wish I could give this place no stars worse experience in my history of renting a home ever. read more

Rene' was in constant contact with us. She promptly answered all of our questions and provided us friendly support along the way. She made sure our move-in was simple and straightforward. read more

So far my experience with full service has been great. Julie moved the move in process right along and communicated clearly the whole time. I found her personable and easy to chat with as well. My neighbors all seem nice and the one work order I turned in was taken care of within a reasonable amount of time. Very happy with my apartment and I'm glad I called Julie! read more

Coming from the perspective of a first-time-landlord who lives out of state, I have to say these guys are great! Anabel, my property manager, really helped me navigating questions and concerns about the rental process. In addition, when there were maintenance needs, she's the first one to jump in to assist. I cannot ask for a better property manager than Anabel and all other staff that helped me along the process. Thank you so much, FSPM, and I am really grateful to have found such a great agency! read more

If I could choose one word to describe my experience with Full Service PM, it would be bewildering. I submitted a joint application on August 25th. Samara emailed me the next morning and was really on it. She contacted me to request a signed form that was missing. I signed and returned it to her by the end of the day. Since Samara was so efficient, I was confused by what happened next. Full Service pulled my credit on August 28th, three days after I applied. I started following up with Samara on August 29th. My co-applicant and I both called and emailed multiple times, only to be told that Samara had just returned from vacation, or just arrived in the office but promised to get back to us that day. We didn't receive a decision on our application until September 8th. Our application was denied, but that is not what bothered me. I was disappointed by the lack of clear communication and the amount of time it took them to give us an answer. It should not take almost two weeks to process an application.But I was fine accepting their decision. The same day I get ANOTHER email from Samara asking if I'd be interested in looking at other properties. I say sure. We speak on Friday September 9th, and I am told they will try to work with me. I thank Samara for her extra help and agree to get all the supplemental documents needed for them to take second application. I deliver all of them to Samara on Monday and volunteer to put an extra month down on top of the deposit, only to have Samara tell me there's nothing she can do, her hands are tied and they can't rent to us. I feel they got my hopes up for no reason, and that the extra time I put in to get the application approved was a waste. I am giving them three stars because on the occasions I was actually able to reach Samara and have a discussion, she was kind and professional. In the future, I suggest that FSPM strive to handle applications in a timely manner, be clear and firm about their policies and show empathy towards applicants. If you are going to deny an application, just tell them so they can continue their search elsewhere and save all parties the time in following up. read more

I was very happy with the customer service from FSPM Mr. Dan Phares - Dan was helpful from day one until I had to leave at the end of my lease. He was always there to listen and answer questions and expedite quickly my requests!. Thanks Dan and best of luck to FSPM, Jaime read more

I have done business with Full Service Property Management and what is described below doesn't sound like this business. I had opportunity to see Mr Nelson with both current residents, new prospects and individual Owners and liked very much how they were treated and responded to, as people, not numbers. I know from personal experience that if he was unavailable for the weekend he had maintenance personnel to contact in the event of emergencies. I am also in the Property Management business and know very well that you cant make 100% of people happy 100% of the time. People make mistakes and personalities sometimes conflict,. I like this business and look forward to watching them grow. 4 stars because every business has room for improvement :) read more

Peter and Full Service have managed my home for a year now. Our home is a dream home we built and my wife would not want to lease because of our emotional connection. But the moment we met Peter, he was reassuring and helped us manage the leasing in a fantastic fashion. I have worked with other property management firms before but Peter and Full Service have been very easy to work with. All transactions with me, as a home owner were clearly explained. I wouldnt hesitate to recommend them to anybody wanting to lease their house. read more

So far so good. I haven't faced any issues as of now and will update the comments if needed. The staff is friendly and you can pay the rent online so you dont need to write u a new check everytime you pay for the rent read more

Love this place Anyone looking for a place to rent i highly recommend to contact Full Service Property Management They are the best read more

i absolutely adore my apartment and the location, and moving in a few months ago was a super quick and painless process. Daniel was, and remains, very professional and friendly. the maintenance team is friendly as well but seems a little disorganized and like there may be some communication issues. there is room for improvement here but definitely not the worst property management company I have dealt with. read more

Property managers always have it rough just the nature of the business means occasionally you'll have an upset tenant or potential tenant. It seems those few tenants have found Full services yelp page.. I've been working with Peter at full service property management for several years now and have multiple clients that have used his services. I have always heard great things from all my clients that have worked with him. Peter has years of experience managing properties and it shows. He offers great service at a fair price. Also his company can tackle some larger maintenance jobs as he maintains his license as a general contractor so his company truly is a one stop shop. Keep up the good work Peter!! read more