So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!

Personally, I am confused with this company. I had an appointment at Highlands East to review my…read moreinformation for rent. No one was at the office at the time I was supposed to be there. Was I wrong on the time? I do not want to be late on the deadline which is the 10th. I do not understand why we have no one in our office to help us. I will hope a manager is here tomorrow Dec. 6th. Honestly Allied Residential...I am trying to complete what you need. Please help. Thank you. My other requests were completed.

This company manages properties like they manage people Horribly. From putting anyone at a property…read moreto making it almost impossible to speak to their supervisor. Jon the manager of Villa Capri and his boss needs to be fired and immediately. He is very rude and clearly does not know how to complete LIHTC paperwork. The property is deplorable. Form NEVER being cleaned on the exterior or interior but have photos online from YEARS ago that makes it seem like it's a good property. This company needs to be bought by someone who actually cares for the families they serve. I worked for them for only six months before I quit as I realized that this company has not one care about anything other than INCOME.

Recently moved into a house that was beautifully remodelled. Unfortunately I saw that there was a…read moreslow drip from the bathroom sink into the cabinet - I completed a work order online and boom next day I had a maintenance person at my door. I'm so impressed with how fast the maintenance team works - and the guy (James?) was super nice and knowledgeable too. I guess I can talk about the application process - super easy, they have people in an office that you can actually talk to and get through to which is cool, definitely looks like they are doing things right.

This is how it went down: - I put my application in on 8/7…read more- Was approved 8/9 - Was approved to transfer properties 8/10 - Emailed 8/10 requesting where to make security deposit payment - Was told 8/11 someone else is getting the unit and said person applied this morning 8/11 and hasn't paid their deposit yet. - Denied opportunity to pay deposit on the approved unit to hold it because the other applicant is "going to pay their deposit" and since I didn't do it first, the unit is not being held for me (yet it is for them??) - Wasn't given the opportunity to make it work, even after wanting to move my move-in date earlier for Dimensions benefit (the other person wants to move in 6 days and my requested move in date is in 20 days but apparently isn't soon enough for them to care about my approval first or that I even asked about paying my deposit before this other person even applied.)

I've had the pleasure of working with Grace, Millie and Maria during the process of getting into my…read morenew apartment. Fantastic group of lovely people, I couldn't be happier with the smooth, quick process. I'm thrilled!

SJA managed our property in lake Stevens for about 2 years. Ugh. It was so poorly run that even…read moreafter we told them we were leaving we still did not get a timely reply back until I cc'd management and other staff we had interacted with on the emails. We calculated how much money we were getting after their fees and all the repairs they had done (for our 1990 house that was in great shape) and it turned out to be 65% of the rent. If you need anything be prepared to interact with their robust team of offshore folks in the Philippines. We are still unclear why we needed our septic pumped 2x within 2 years and were quoted $3-4k each time as they did not send us the detailed breakdown of the requested work. We had a suspicion that the folks they use for maintenance and for other repairs were financially incentivized or tied to the company as we did not receive multiple bids and it looked like SJA had ties to the company doing the work. Shout out to Kayla Schwartz who never answered any of my emails until I cc'd Claudette Scott. They did not seem to fully do walk throughs and left our property and wood floors covered in dog pee pads during the walk through. We requested that they not allow tenants to use our fireplace and found they had left that in the listing so we were legally obligated to allow it. Neat. If you want to lose significant amounts of value and gain 0 value except for a huge headache, SJA is the property management firm for you!

I am extremely impressed with Pinnacle Properties! I had the opportunity to partner with Chris…read morewhile selling an investment property in Pierce County. Chris was methodical and strategic in his approach to managing the sale, and he remained incredibly responsive and supportive through every step of the process. He is also genuinely wonderful to work with! Thank you, Chris, for your dedication--I can't wait to partner again in the near future.

We have worked with Chris for almost 8 years and are very satisfied with how he has managed our…read moreproperties as well as helping us buy new properties. His Expertise and Knowledge with our area is Excellent. His Communication with us has been Great. We would definitely Recommend Chris for all your Real Estate needs.

I've been doing business with this company as a renter for 9 years, and the management has been…read moreconsistently fantastic. Rent increases have been fair, and they always prioritize tenant safety and property upkeep.

We saw a few red flags before hiring this company but still thought they would be ok. After working…read morewith them for just under a month, it was clear that there were issues throughout the organization that deteriorated our trust in them. The first time I spoke with the sales rep, I started the conversation with "how's it going?" And she responded with "it's going". I even had to ask her a few minutes into the conversation if she was ok, because she was not being helpful and I thought maybe something was wrong. She apologized and just said she was distracted. She also argued with me when I told her it was difficult to find her phone number since it wasn't in her email signature. She confident that it was there (it was not). I also had a hard time getting set up in their new system and in fact was never able to send in my owner contribution because it didn't show we had any properties. No one ever followed up on that. Which is just odd. You'd think someone would notice that the money isn't there. We then had several issues just getting the house ready. We were told their Make Ready Inspection would happen on a specific week, and then that they were short-staffed and they weren't sure when it would happen. Suddenly a few days later we found out it happened after the fact. Then we were told we would get an estimate to fix all the items they found. Two weeks later, still no estimate or update on when that would happen. Lastly, the listing they did for our home was awful. In addition to the pictures not being great, there were 6-8 paragraphs of description. Who is going to read that? When I shared this issue with a senior person in the company, she said she agreed it was too long, but the person who posts them really likes long descriptions so they are stuck with it. But that the owner can always make changes if requested. If it's a known issue, why not change before there is a complaint? Interestingly, the issues seem to go all the way up to the CEO. He replied to an email saying he wanted to connect with me about our concerns. I shared that I had already detailed them out to someone else, but if he happy to talk with him if he still had questions. Then I never got a follow up email or call from him. Too many issues! I recommend staying away.