CW is the best title and escrow company out there! Their people care and are consistent throughout. I've been a customer for years and recommend that all of my clients hire them every time. read more

Everything about our purchase was easy. All the preparation and communication was simple and easy to understand. Every question was answered clearly and quickly. Excellent experience for us. read more

I had the best class today taught by CW. The content was amazing. Very interactive. Amy knows how to put on a good event. I'll definitely come back for the next one schedule permitting! read more

Despite me paying $2,000+ for my portion of the Property Tax when closing the purchase of my house, they did not pay King County for nearly 2 months. This caused me to get a late payment notice from the County Treasurer. Although CW Title paid the penalty fee, that late payment record is now on my tax record (as the property owner) and cannot be removed. When contacted, CW Title they said they had 'followed their procedures' and their overall attitude was that it wasn't their fault and that I had nothing to complain about. They had also charged me $95 for 'wire transfer fees', but it only cost me $30 to wire transfer the money to them. read more

I believe my home closing issues were 99.9% the result of the seller's misconduct and misrepresentation. That said, escrow should have provided clearer communication, especially as the closing date drew near. The concealed short-selling status is a very serious concern, and the transaction a big chunk of money back and forth, is not fun. read more

A chain is only as strong as its weakest link. The people I choose to be a part of my team must perform outstandingly. My livelihood and my client's goals depend on it. I have used Team Wendy at CW Escrow, which includes team leader Wendy Lemieux, Angy Clement, Wendy Pham, and Lisa Ramiers for some years. I do not think I have had a transaction that has not closed on time, They perform like a well-oiled machine. They keep everyone informed and go out of their way to make sure our transactions close on time. Team Wendy is a hard-working, very knowledgeable, and professional team that gets the job done every time. That is why I feel good about using them as a part of my team. Bill Crumbaker John L Scott Renton office managing Broker read more

For more than 10 years, CW Title and Escrow has provided my business with exceptional service. They care, go the extra 100 miles, and it shows. read more

Wonderful service. Very good communication. Speedy closing. I was well informed at all steps of the transaction and had final closing documents before noon on the day of closing! read more

Excellent service, communication, and very fast. The personal were very friendly and professional. Highly recommend these people and will use again for sure. Thanks Arthur read more

Everyone I worked with was incredibly prompt, courteous and efficient. I got updates every step of the way. I never waited a day, not even an hour most the time to get an answer to my questions. They really helped make this process incredibly easy, I was never confused as to what was happening, what I needed to do or what they were working on. read more

Edit: They responded with my opinion matters, but this is just for show. It actually doesn't matter. We asked them to fix the recording of our document with our misspelled name and they said no and that it won't affect anything. Actually, it would affect our taxes (confirmed with Recording, Accessor's and also another title company we asked). We asked them to contact the county accessor to update the names for tax purposes and they basically still refuse to help with this even though it's their mistake. We wouldn't have had this issue if they actually sent in the correct document that we approved. We asked Jennifer, - Why didn't you use the most recent Excise Tax Affidavit with the correct spelling? - Further, why did you send us the Excise Tax Affidavit to send only to tell us later it's not accepted? - Lastly, why is the recorded Excise Tax Affidavit different from the one seen in the .pdf package my lender had sent to for records. None of these questions were answered. She continued to insist that she got everything completed in a timely manner (nope, missed my first signing appointment) and insinuated that she had done me a favor by sending my documents internationally. If you want a smooth and easy transaction, please, look elsewhere. --- Would not recommend CW Title. To date I've done 4 different transactions w/ different title companies and CW is the absolute worst. Actually, they are so bad that they shouldn't be in this business considering the important of the documents and transactions that they handle. Title company made numerous spelling errors in my name as well as document preparation. It had to be revised 4-5 times until corrected, then the person handling my transaction, Jennifer Robins basically said everything was fine. But no, it wasn't I closed later than expected, which costed my a couple hundred dollars and had to ask my lender to speak to CW Title management about the situation because things got so bad. Title company never updated me about the process of my transaction, when the documents were received, released, recorded, closed. No one even sent me a email to confirm that I would be wired my money. Title company recorded the documents with the county, but never sent me the clean copies. I go online to do a search and to find that they submitted STILL the wrong documents and crossed out our names on it, which again, were spelled incorrectly. They removed the correct documents that we signed off on and didn't use it! What is worse is that they sent back the document package to my lender, who sent me a .pdf of the entire package. In the package the document they recorded and the document that is in the package are also two completely different ones. Find a company that you can trust. CW is definitely not it. read more

We experienced an unusually difficult transaction where one thing after another cropped up. Many of the issues arose from the question of the owners on the title. Others were from a family member of the sellers that came into the picture at the eleventh hour. Brad Hallstrom and Althea Kaheiki-Handburgh stepped up to the plate and worked with each issue until they were resolved. Keep in mind we ended up with two attorneys who worked from opposite ends to get things resolved. Brad and Althea were timely and very responsive. I couldn't say more in that regard. I'm convinced, without them this transaction would have blown out and for the time being - not to be resolved. Real estate is such an easy business - says no one. Unless of course you're from the outside and a critic of everyone. Thanks to you and your team. I believe that in the end, everyone walked away a winner. Thanks again for being professionals. Respectfully Raymond J. Pelletti Puget Sound Mortgage Lenders Association Past President Whatcom County Association of Realtors Past President Realtor of the year Whatcom County read more

I love working with CW; Elmer & his team are fantastic! They're always responsive, hardworking and thorough. I've trusted them for 20 years and will continue to favor their assistance above all others. read more

We have bought and sold and refinanced many times over 50 years and this was the smoothest, easiest, fastest ever. Everyone we dealt with was friendly, efficient, and did everything needed before we even knew we needed it. The combination of online documents and personal visit to our home worked flawlessly. read more

CW Title made by my house buying experience as painless as possible! They communicated with me through every step of the process and answered any question I had. They were professional and easy to work with. read more

Excellent experience with this company. Great communication and seamless close on very tight timeline.

Did a decent job all around on both my sale and purchase. Nothing really major went wrong. Did get a few numbers wrong that caused some refunds to be issued. But nothing egregious. A little hard to contact, but understandable due to covid 19. Was willing to bring the notary to us, sign at house. He came in full PPE, reasonably flexible on times for the home signing. No complaints there. read more

The escrow and title teams are great at CW title and escrow. Patrick O'Neil is always pleasant. Jennifer Hwang and her team received the purchase and sale agreement and were able to get the closing done in only 4 days!!! Amazing. Chad Kilburn and his team on the title side are very knowledgable and helpful. I am an agent and work with various title and escrow companies. I have never had a problem with CW title. read more

We did not receive our settlement statement before our in person closing date. Time was wasted having to correct and deal with errors and "surprises." read more

Althea and her team at CW Title are an absolute pleasure to work with. They are extremely professional, communicate well, and genuinely make me feel like they care about my deals, and me as a person. I have used a TON of different title companies and escrow closers here in the Pierce County area, and this is by far the best experience I've ever had. I highly recommend! read more

Trying to sell a house from another state can be very frustrating and full of pitfalls. The staff at CW Title were with me every step of the way, smoothing the process and explaining exactly what I needed to do. They were very professional, knowledgeable, helpful and friendly. read more

would give 0 stars but not possible. the lady at the front desk was extremely rude. also you are not allowed to use their bathroom even if a client. Manager of receptionist was condescending and unprofessional as well. they also have hidden fees. Do yourself a favor & use another title and esc company. Any other Title & Escrow company will be better that CW title in Tacoma. read more

I have been using CWTITLE to close my real estate transactions /refinances for well over a decade. They have been courteous and expeditious. When I call with questions, they are patient and knowledgeable. They will continue to be my go to! read more

I want to give them my money for my transaction, yet they want to make it so hard. Can only wire in person, can only accept cashier check- why is this so hard especially in the time of COVID-19? My bank is out of state as I have a state-based credit union and recently moved here. Can't open a new account during escrow. So...We can take precautionary steps to protect against wire fraud with-out giving people limited options to provide money especially within a 3 day window. read more

After closing the purchase of our home, my husband and I were surprised with a water bill of almost 12k. That's right: twelve thousand dollars invoice from the previous owner that was "transferred" to the buyers without any notice or previous information about this debt. When I consulted the water company they said that they had sent a copy of the bill to the title company. Now my question is: if you are paying for a company to be the impartial party that checks all of these issues and does not release any money until all is clear, how could they have let that go when they had complete knowledge of the problem? Can you imagine the shock of receiving a bill for your new home in that amount? The disappointing party is that when contacting the CW Ttile they were responsive at first saying they were aware of the bill and that they would talk to the sellers, but after that we never heard back from them with a final resolution. I found out through my own means and time that the issue was finally solved but not after some extra hard work from our part, which was extremely disappointing. No customer service at all! read more

Zero star for sure. This company has no customer service. I called so many times on our closing day. No answer. They are also unorganized. Don't do business with them. read more

Seamless experience with CW. They made it extremely easy and were very flexible. I honestly thought this would be a lot more of a pain than it was, but it went smooth and not a single thing went wrong. read more

Avoid if you can. Initially super responsive but they suggested we send documents with our names, address, and social security numbers to their "secure" email address that didn't require or use encryption. Double fail right there for not using encryption and implying it was a secure way to transmit documents. Fortune 500 companies are being slammed for using *weak* encryption to protect less sensitive information and CW title isn't using any. Despite telling them this wasn't secure and that we wanted all documents with our personal information to be sent securely they later emailed copies to us in the clear. Another fail. They did close our transaction on time, but didn't tell us they needed additional instructions to wire the proceeds until a few hours before closing on a Friday prior to a holiday weekend (the day after the transaction closed)--meaning they floated the funds for three days earning interest. Another fail. It's now been over a week since we gave them the final utility bill to be paid out of the escrow account and it hasn't been paid, nor has a check been cut to us for the remaining escrow account balance. Yet another fail. So we're up to five fails and we're not done yet. read more

Definitely Would not Recommend ! If you are agent is working for Windermere like mine, most likely he/she is referring yo because of the existing relationship with Windermere. They don't provide any convenience in terms of the services they offer (e.g. electronic signature and upload of documents), they are expensive and they are simply not the best to handle your transaction. You should look somewhere else first. read more

**WARNING** DO NOT USE THEM 1. BAD customer service: they do not answer their calls and even if you leave a VM, they will not return your call. 2. Incompetence: sent the Opening Packet to the WRONG address and waited 1 week before reaching out to see why they haven't received the form back. Sent the HUD 2 days before closing. Recorded title BEFORE wiring the funds. Bottom line: CW Title JUST DOESN'T CARE ABOUT CUSTOMER SERVICE Hands down the worst title company in the NW. I've used Chicago Title in the past and had an excellent experience. read more

We just bought our first house and had to work with CW Title/Escrow. They were very slow at looking at our documents and working with them delayed the entire process. Worse was that they messed up their calculations of the HUD and I had to leave work in the middle of the day to write them a check for $0.96... I then had to e-mail them a copy of it and meet up with their messenger to hand it to them. My Timeline: Friday - My mortgage broker sends documents over Tuesday - They just now look at them, say that one document is outdated and needs an updated form Thursday (noon) - Updated doc sent to CW Title, they call me to say they got it. I tell them I can come now to sign, they aren't ready. Thursday (5pm) - They have me come in to sign Friday Night - They send the documents to the lender Monday - They tell me they messed up by $0.96 and need me to write a check Monday (4:58pm) - They finally close this deal If they were ready to sign the documents on Thursday before 5, we could of closed on Friday. read more

I purchased a short sale recently and the lender chose CW Title as the Title Company. I normally don't write negative reviews, but the service I received was some of the worst I've ever had. I have never dealt with such incompetent people, EVER, in a business transaction. As is typical, lots of finger pointing and no ownership of things going wrong. I don't know if they treat their customers this way, or if this was simply because we were brought to them by a bank, but either way, this place is swimming with incompetence. I would recommend finding another title company to work with if you want your transaction to go even remotely smooth. read more

(We worked with the northgate office, have heard better things about bellevue.) They were extremely difficult to communicate with (delayed responses, would not return our phone calls). Mixups on their part caused our closing to slip by a day despite our best efforts. The closing agent was particularly rude. read more

[Review pertains to the Northgate office] AVOID IF POSSIBLE. Uncommunicative. Hard to get them to return a phone call, or confirm details. Did not provide escrow account information until I pestered them. Said they'd arrange for a notary to meet us on the road (we weren't going to be in Seattle at time of closing, and gave them our exact itinerary over a week in advance), then utterly failed to do so, causing a delay in our closing. To boot, the closing agent was rude to my husband, to the point where I almost walked out. read more

Very professional staff and super helpful. Best thing will keep you updated at each step. Highly recommended!

I'm a buyer that worked with Kim D. Kim was unresponsive, unprofessional, and had terrible customer service. My agent informed CW Title 3 times (all in writing) that I needed a mobile notary, as I would be out of town for my signing. Kim and her team failed to proactively set one up stating I wasn't sure if you still needed it" (why she didn't listen to my plans when they were communicated, I do not know). This resulted in a last minute scramble to ensure an on-time closing. I was unable to choose a different escrow company, as it was a stipulation of my ofdcontract, but I highly recommend others go with a different service. I will not be using CW Title when it's time for me to sell. read more

Folks were extremely helpful; everything ran smoothly. This is as good as it gets for a closing.

CW Title took care of all of our home-buying needs! We deeply appreciated their responsiveness and professionalism.

The worst service experience I have never had!The employees in that company are inpatient for explaining the details and not nice for the foreign buyers. read more

In addition, I did not receive an email back from Kim or Mario today so I called and was told I would receive an email today with confirmation and tracking number. It's after 4pm and they close shortly, so I called again to ensure I would in fact be receiving my money tomorrow - as they have clearly failed to follow through on multiple times. Clearly I am very upset, as we reached mutual on a house and I need that money. Kim was dismissing and told me they are very busy and she wasn't the one who made the mistakes last week (in fact it was assistant). I told her it didn't matter who made the mistakes, that their company has done a horrible job at getting me my money and she said "wow" to me on the phone. Kim was completely unprofessional and rude. I have a reason to be upset that this company is clearly incompetent in getting me a huge amount of money. After hearing this conversation my partner called back to ask to speak to a manager to ask if they could use a courier to get us the money instead. She was extremely rude on the phone to him too, she yelled at him for calling again, interrupted him, laughed at him for being upset about the situation and then proceeded to hang up on him. Horrible customer service and experience. read more