This review is for a Move in Tech Steve. He has been a great help and resource for all our move-in needs he noticed things that needed to be done prior to us taking possession of keys and delivered on what he said he would do. He is very responsive and helpful. Thanks Steve! read more

I absolutely am completely happy with the service provided by imitation homes. The property is as described on the website. Also, employees are very professional explain detail well value their customer have a great customer service. read more

I am still waiting on a manager to call me. Although I loved my conversation with Brittany invitation homes is the worst. I would like to speak with someone regarding my situation. I have already contacted a lawyer. I need someone to call me not email me. I have lots of questions to ask. Maybe Ms Carol Roth can give me a call. I'm not happy at all. read more

Our microwave stopped working. We reported the issue and Invitation homes was quick to respond. Our area technician replaced our appliance before the initial scheduled date. He is a star. read more

My family and I have been in our home for 1 years now. We like our home and haven't had any issues with any of the staff. Anytime we have had an issue with something on the property, they have been quick to get somebody out to fix it. So far it has been a good choice for us! read more

RUN! RUN! RUN! AWAY FROM THIS COMPANY!!!! DO NOT RENT FROM THEM....I REPEAT...DO NOT RENT FROM THEM!!!! I wish I would have listened to the review. We read them and didn't listen...but please....just listen to this review, you will be happy if you do!!! We have been renters from Invitation Homes for 10 years now and finally got the balls to leave. We gave them plenty of times notice (written, mailed and emailed) they charged us for early termination (which we accepted) but the reason we wanted out was because of the horrible customer service, you can never speak to anyone, plus the charges that were added to my rent every month for things like a water bill that has been in my name for the past 10 years that I have been paying ( I sent them several bills and still no credit) renters Ins. (which I've had for 10 years and sent them several PDF's proving, even had my agent sent proof) and other charges. They send in maintenance when you place a work order then charge you for the repairs saying "tenants responsibilities! We moved out, cleaned everything, had house cleaners come in (provided proof of that as well) and paid for a move out clean, they are charging me $425 for a move out clean stating that the house was not cleaned to their standards. Charging me for a dryer vent clean out ( this was never specified when they sent their person to do inspection) the list goes on and on!!! OHHH and not to mention, you sign a 2 years lease and they still raise your rent every year!!!! This company is a SCAM...taking people's hard earned money and taking advantage of the fact they are a big company and know that people will have to spend even more money to take them to court! This is not stopping us from doing so! We took care of that house as if it was ours, we left it better then we got it! Please, just listen to the reviews!!!! DO NOT RENT FROM THIS COMPANY! I AM ABSOLUTELY DISGUSTED!!!! read more

Joasa Hunkin was our maintenance worker today and he was great. Apparently Invitation Homes will give their handymen $25 gift cards if we leave a review and he absolutely deserves one! As a landlord entity though, Invitation homes is a really greedy and hard to work w company and I hate living in a property owned by them. There were so many issues when we moved in, which we were pushed to do days earlier than we wanted, such as the house having termites and not being cleaned by housekeepers so it was so dirty/dusty inside. As expected, their accountability to ensure the home is functional and affordable is non-existent. I would recommend nobody rent from this company if they have any other options. read more

DO NOT RENT FROM THESE PEOPLE! When you move out they tack on charges. They don't call you back. They're still requesting rent from me 2 months after I left. Get it together! Invitation homes! read more

I strongly approve of renting from invitation homes. I love the before, during, & after checklist which is so helpful to keep you on track. The process was easy & passing over the keys were easy as well. Lots of good customer service from the staff. Quality service you will receive from the start of the process to the end. read more

Clifford came out to do my maintenance visit. Such a great person that made me feel like all my questions weren't overwhelming him . I don't know a lot about fixing things in a home or how everything works and he was able to answer my questions. Made me feel like he was happy to help with any needs. I addressed a prior concern and he was able to check up on it no problem. Very patient and friendly, great customer service. read more

I spoke to Carol Roth and she was extremely helpful with getting me scheduled for trash pick up. she has been by far the best Customer Service Representative I've spoken with since renting for the past 6 years with invitation homes . read more

Steve is the man!!! Renting from this company has been a bit expensive, but I have had home repairs taken care of promptly as requested and for that I am grateful. I mainly want to give Steve a shout out, he has looked out for us since the beginning and made this transition into our new living space a breeze. Today the pilot on our water heater went out so I gave him a call and he quickly helped me fix the issue. Please give that man a raise if you haven't yet given him one this year. Again, thank you Steve. read more

Juan Ramos from Invitation Homes did an incredible job! Fixed our toilet issues quick.

Britanny DelReal is incredibly friendly and helpful. She is knowledgeable and able to provide some great feedback!

Quality service is always provided, the invitation team is great and always follows through with a prompt response. Edgar Francisco, Kaitlyn, and Liz provided great service through my leasing process. From finding my home all the way through the walk through process of making sure my new home was in top notch move in ready. read more

The invitation Homes team was amazing at making our move in informative and hassle free. We went through several properties before we decided on one we loved and the communication with Anita and Yessenia was exceptional. The can't say enough good things about Steve. He walked us through every inch of the property And scrutinized every nook and cranny. He has a pleasant, helpful personality that put us at ease. We love our new home. read more

I requested a replacement trash bin. I called in and spoke with "Carol" whole was so pleasant to talk with. Carol explained to me how to put in a request , in detail , step by step which was a simple. I sent in my request and Carol responded right away ! And sent me an email with all the necessary information in regards to my request. I'd rate 10 stars to Carol if I could ! read more

DO NOT RENT FROM THEM!!!!!!!!! This company only steals from people they make it very easy to rent from them and are wonderful until they hit you with all this fees that you simply sometimes cant afford and when that happens they will EVICT you unless you pay them. If you happen to pay rent after the 15th of the month you will find out that they already placed you in the eviction process and you will have to pay Thousands of dollars to get out of that eviction process to be able to stay in the property they will charge you court fees lawyer fees processing fees fees, fees,fees for everything . read more

This is not the company to rent from. Stay clear of leasing with them. There are so many negative things, that I don't know where to begin. But let's get started.. there are fee's on top of fees for services "they take care of" like: internet, filters, ring, utilities. Mind you, they go with the cheapest plans. Let's not forget a $90 fee just to pay your monthly payment. Plus, every month the bills go up a little more, with no explanation. Then when you reach out to them for repairs.. they brush you off or don't respond. This company couldn't even do a qualified/ quality inspection of the property before re-renting it. Our rental has so many things wrong with it that shouldn't have been missed at inspection. But here we are, stuck in a home trying to fix them.. with OUR money. From sewer lines, flooring, over grown hill side, paint, electrical, broken sprinklers, broken sprinkler system, what isn't old and not working.. the list goes on!!! Rent from a better company if possible. read more

renting here at moreno valley, ca. and just signed up for another year... been with invitation homes for almost 10 yrs now... Issues: ac water leak was fixed. holes in walls in bedrooms and carpets never been fix and replaced...its been 1 month now and never been fix and replaced caused by ac water leak. never heard from invitaion homes about fixing these problems. all our stuff from 2 bed rooms are all in living room... and daughter sleeping in our living room because of these problems that invitation need to be fix... invitaion homes added some charges in our rent every month that we dont need them...as follows: 1. ac filter...$10.00 which i am buying air filter every month for 2 for $15.00.... 2. wifi internet ....$49.00 which i have my own wifi and cheaper than $49.00... never installed invitaion homes wifi ... tried to call riverside , ca. office but always promised to call us back buy they never did... i want all these charges to stop...and i want all the problems here in the house to be fix... Allan azucena 13826 golden eagle ct Moreno valley.ca. 92553 read more

Juan Ramos is very professional and quick when he comes to my house. Thank you very much Juan!!!

Customer service needs help.. I am having issues with extra fees added on to my monthly rent, and have been trying to get a hold of management since 3/18/2024 through multiple phone call and emails but no one has reached out to me... read more

Darci Fleming was great in helping us with our move-out instructions. We are moving out of state and have a lot going on and it has been very stressful, but Darci made this task very easy with her exceptional follow-up. Thanks, Darci for making this part of our moving process easy. Great job at keeping us informed. We'll keep you posted on our move-out inspection. read more

Bottom Line: If you have the luxury of doing so, Avoid these corporate abusers at all costs. These people are the Health-Care CEOs of landlords. Background: I've been leasing with Invitation Homes in the same location for about 5 years as of writing this, and I can't recommend them less. We rent a home from them in Ventura County, California. First let's talk about Maintenance, the general responsibility of any landlord: Bottom Line: Terrible. 0/5 stars. Historically, they have been absolutely terrible about maintenance, using their app, their difficult-to-reach lease management offices, and their endless bureaucracy to push back on any maintenance request, no matter how severe. When we have an issue, it typically takes them between 3 days and 3 weeks to respond at all, and their typical response is usually to either schedule someone to come by and confirm (even when pictures or video of the issue have been sent), who will then either cancel the work order or, if begged nicely or, more commonly, threatened with legal action by our neighbors, will finally schedule a contractor or an invitation homes maintenance technician to fix the issue. If you're a tenant, pray to your divinity of choice that they request an external contractor - The in-house technicians are inconsistent in quality and skill. In 2021 our A/C Unit broke. In the process of 'repairing' it, the IH technician rendered the thermostat controls unusable. We had to resubmit for that maintenance, and 3.5 weeks later, we discovered that the A/C Unit had not been repaired at all, and we had to resubmit for that maintenance as well. Each time, the IH technician tried to submit complaints against us for having more cats in the home than we have ever owned, which caused us to be charged for fees that we had to fight. It took 2 total years - until 2023 - for the A/C Unit to be fixed. In 2022 we were saddled with expensive-to-operate room Air Conditioners that we had to install ourselves, during multiple weeks of 100+ degree weather. On top of internal and appliance maintenance, external maintenance is abhorrent: Second, let's talk about the state of the home itself. Bottom Line: Clearly they didn't do more than the legal minimum required to resell the house under state law. We moved into a home that had been foreclosed on fairly recently. (Based on the mail we continued to receive for the previous residents - a lot of bankruptcy notices and orders to appear in court) It had been repainted and the carpet had been replaced in accordance with state law, but there were a large number of issues and damages that were "the result of normal wear and tear", such as the fence being clearly and visibly infested with termites, lighting fixtures that turned on and off while powered for no apparent reason, and a dishwasher that to this day has never worked. The water-out line from the master bedroom ran into the interior framing of the garage wall and terminated without any sort of outflow from the building (boy, was *that* a surprise). Outside, the sprinkler system was so broken it took us until Spring 2024 to even find all of the breaks, slowly working through the pipe system making repairs and replacements. The front of the house was suffering from an internal wood rot that had been covered by the paint job; Invitation Homes didn't intervene on that until late 2021 when the side panel fell completely off. When we moved in, we were assured by their agent (in writing, even) that these issues could be fixed immediately. Please see my Maintenance review for how readily any of these issues were addressed. Even mentioning these issues was cause for denials and push back from invitation homes. Third and Finally, let's talk Value. Bottom Line: Hidden fee hell and extortionate rent hikes are in store. Invitation homes sees its tenants as little more than income streams. How do I know this, you may ask? To start with, there's never been a year where they didn't try to increase our rent to the maximum extent allowed by California and Ventura County Law. But even leaving that aside, they've been in litigation for abusive business practices and found liable for hidden fees, surprise charges, and dishonest rate hikes. In Conclusion: RUN from these assholes. I regret ever signing a lease with them, and will be moving out as soon as I am able. read more

Whatever you do, do not rent from this company. Here's an example of their incompetence: Since I have moved in around March 2022, I have had gas leaks in my oven and after several complaints and having my oven shut off for a month, they finally decide to replace the oven. I had scheduled a repair date for November 21 and somehow the date got changed for the oven repairs (by Invitation Homes) and not myself, and now they called me to tell me that they have to move it to NOVEMBER 23rd-THE DAY BEFORE THANKSGIVING, which could ruin our Thanksgiving plans if they order the wrong size or whatever. Our oven is still not usable, and I have two children. The rep's name was Karla (Carla) and she was so rude and unapologetic, blaming me for something that her company did without trying to fix the issue at all. For the amount of outrageous rent we pay, we should not have these issues or have to deal with this type of customer service. Please do yourselves a favor and do not use this company. ***Update 11/22/22-the maintenance tech called me about installing my oven tomorrow (the day before Thanksgiving) and asked me if I had received the oven. I told him no and then he proceeds to blame for his lack of tracking and follow-up. He said, "well if you would have let me know that you didn't receive it," like it's my job to track Invitation Homes' orders. I have reached out to Latanya Scranton, the SoCal regional manager, and she NEVER responds. I have contacted maintenance, the field office, etc and nobody has any resolution for us. They just take your money and ignore you. I asked the maintenance worker where the oven was and he left me on "read". Now, our Thanksgiving is ruined, and NOBODY has done anything to help or fix the issue. As I write this, I still don't know where the oven is or if we will ever get it. read more

Invitation Homes - Text between myself and the oven installer. - Property Management Near Me - Glendale, California

I had to find out if this place was a scam, because they straight scammed me out of a petty $100. I called several times to get an issue fixed with my application process before it expired, and they would tell me that it's at the top of their priority list and someone would be reaching out to me. Never received one call back from Priscilla Trejo or Micheal Raspa. They told me that my $100 application fee would be used toward my next application. Because the error situation with my application was no fault of mine. I kept calling and they just let the application expire without any help. I never disrespected anyone, I kept my composure on every call and they just totally disrespected me and my family just trying to find a nice place to live. #totallycrappyexperience #scammishcompany read more

Invitation Homes - Error I kept getting when trying to complete my application. I tried several times to get this fix. - Property Management Near Me - Glendale, California

Invitation Homes is professional and a dream to work with. I absolutely loved my home and the service of the maintenance and office team. I never had an issue. I wish the home was closer to my office and didn't have to deal with San Diego traffic and I would never leave!! I highly recommend any of there properties if you are looking for an easy hassle free rental and management team. read more

Looked at a rental home through this company and the employee represented himself as a homeowner landlord rather than a corporate employee. Required a lot of personal information to access home through keypad on property while he was on the phone. He led us to believe we would be meeting him at the house. We were required to keep him on speaker which felt like an intrusion of privacy. He kept asking if we wanted it before we had even finished touring the house. He made a creepy comment about my appearance and became rude when my husband and I began asking questions about him or the rental process. We later read very bad reviews and were glad we paid attention to all the red flags. I keep getting all these annoying texts from them and have had to block them. The guy had a Florida phone number for a California property. Experience felt sketchy and predatory. read more

Our maintenance guy Nicholas Follmer is very professional and respectful! He came a day early to accommodate our personal schedule. Thank you Nicholas!! read more

Brittany was so helpful and sweet. She went out of her way to find a fair solution and made sure my problems were all addressed in a professional and timely manner. The only complaint I have is dealing with the HOA. It would be nice if the Invitation Homes compliance department could put more effort into protecting their tenants from being picked on. My specific HOA just happens to be problematic. However, I would definitely still recommend Invitation Homes. read more

Juan Ramos was our technician today & he did a great job! Went over and above to fix my sink and was very nice!

So every time the wind blows wrong, my fence falls. And it fell again 2 days ago and they're making me wait a whole week to get it fixed. Literally anybody can walk in my yard and I can't put my dogs outside which is very inconvenient because the dogs go outside when no one is home and now we're forced to leave them in the house while we work. Unacceptable! My dog ran away when it first happened and was in the streets for over 2 hours until we were able to find her. read more

Invitation Homes - Fence - Property Management Near Me - Glendale, California

'll start by saying, In spite of reading all the bad reviews on this company. I was looking to rent a home and saw a nice home for me and my family perfect size and location. I applied for the home the Agent that was handling this property was a lil rude but i was thinking just let me get in there and not have to deal with her again. I am a professional person work for the Superior Courts of Los Angeles. I paid all fees and deposits on time. What was needed now was the inspection date from the housing authority. IH only allowed 7days from the time documents were submitted. Now this is a Government agent and sometimes take a little longer esp. if they receive the documents on a weekend and yes IH included the weekends in my 7 days which were not discussed before my deposit was taken., even though they nor Housing are open on the weekends. I kept in contact with the Rude agency Yesenia Hernandez( Glendale office) letting her know that I contacted housing and it will take 3-5 business days for inspection to be scheduled. She assured me that all they needed was for a date. I called and called inspection dept. and finally got a date. Emailed Ms. Hernandez, called and texted her cell number with the good news I had about the scheduling of the inspection which was today December 8th 2023. She never returned my calls or emailed me back, until today which was the scheduled inspection to let me know that the property is no longer available. WHAT!!!! I asked how is that possible when i just spoke to you and you said yes its available and all i needed was a date. Now I am starting from square one. So I asked about my refund of my $3235 deposit. And she said email me and I can have it sent out to you in a couple of weeks. NOOOOOO!!!! How is it that you take it in seconds through your website, but you have to email me a check for refund. I ENCOURAGE anyone trying to rent a home please please please find another source. Because this company can not be what the rental world has come to. I am in tears typing review... All she said was sorry it's out of my hands. Follow up: so someone contacted me via Yelp message. Asking for my information to discuss further I supplied my phone number and email address. But NO ONE has contacted any further. I was supposed to be moving this week but Instead I'm sitting here typing up a follow-up review for a company that has NOT given me a refund of MY DEPOSIT of $3235 that was supposed to hold the property. Might I add all credit check and background checked out perfect... Sad sad sad!!! read more

I thought renting from a property management place would be better than from a private owner but was i wrong. A week after moving in we started having plumbing issues. The shower was backed up and it took about a day for the company to get a plumber only to tell me the plumber won't be doing any work until the request is approved. I asked how long that would take and they said a couple days nothing else. Could not shower for two f****** days!! We ended up using buckets to get water out the shower to avoid it getting on the floor and causing any damage so we don't get charged for it. I sent another request for the living room floor because the planks were lifting. Had my request canceled and said they won't be coming out. It is so hard to get anything fixed thats it is frustrating and upsetting. Almost makes you want to fix it yourself just to avoid calling them. Once our lease is up we'll look somewhere else, nothing that is own by this company. read more

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I had a very pleasant telephone conversation experience with Brittney on my Customer Service Team. She was patient, supportive and informative about the rental process. I felt confident that my situation had been resolved at the end of our conversation. read more

Your agent Yesenia Hernandez from your Pasadena office is very unprofessional and poor at communicating. My move in date was pushed back 3x. Yes, at first I was given an estimated move in date of March 1st and was not told until the day before, because I have reached out that it would be moved to March 5th. Then a day later I received an email that it would be moved to the 7th. A couple of days after I received an email with DocuSign that move in date would be March 12th.. awesome. I met with the orientation rep on March 9th and after meeting I was told to email my agent for further instructions. I emailed her immediately (this is Thursday) no response. Emailed again Saturday no response. Called and left a message. 3 hours later Yesenia calls back and tells me I can not move in bc I had not paid the first month's rent (office closed on weekends) although I made deposit. Previous emails state deposit must be made within a certain time frame which it was. Email did not state when rent would be due. This could had all been avoided if Yesenia was better at communicating. The app states I have a zero balance so I assumed all fees had been collected... so far I have not had the best experience with this leasing company. read more

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Juan Ramos was efficient, friendly, and professional. He cleaned up after himself and explained the issue and how he would repair very thorough. Thank you Juan read more

This place is a fraud. I applied to rent a home, got approved and when they sent the paperwork for me to sign the price was different than listed. The manager, Michael Raspa, was extremely unprofessional and unpleasant. He refused to accept responsibility for the company initially listing the home at the wrong price. He did not want to honor the price since it was there mistake which is fine, but he refused to admit it was an error on their end. In addition, the company had additional monthly charges for specific utilities that must be added to the rent. Overall, save yourself the headache, frustration and time. Rent through a more reputable company that will not require you to use their utility services to save money and choice over your additional monthly expenses. read more

I have reached out to these people tons of times trying to get information about rentals and have never ever received a response

Disgusting company with shady business practices. They do not care for hardships during COVID or job loss and will not accept any approved relief payments. They will hunt you down for what they have already been paid. Although our home was nice and we enjoyed the time there, this company is very money hungry. Be sure to ask questions and complete research. read more