UPDATE: Here it is four years later, and everything I said before still applies. In fact, things…read morehave only gotten better as they've streamlined their online auctions and moved into a more auction-friendly, customer-centric location (with real windows in the store!) and the staff has gotten the process down better. Yes, the shipping can be high because they can't "cheat" and send comics via Media Mail like smaller sellers can. But that just makes bidding in person that much better, you lucky locals! Still some of the best packaging in mail order. Haven't been to the new location yet but looking forward to it!

Yes you did come out twice to see my collection. You said that it was not worth your time to…read moreinvest in. l have a very diverse collection. My cars range from: 32, 24, 18, 12, 15, 56, 43, 64, and 87 scale cars from various maufactures like Danbery Mint Franklin Mint, Metal made Tootsies, Matchboxes, Abingdon MGs, Summerville, Chrome, and Burgotti, Speedsie Rollers, Disney Pixcars, and Micro Machine model cars were not worth your time for auction. You said they were average at best.

A super compact JC Penney store in an almost defunct mall…read more This place was packed full of shoppers on a Saturday afternoon. Lots of sales and coupons everywhere. So many clearance items that we never got in the Toledo area. There was one large checkout with about 8 cashiers dining up purchases. I hope they keep this store open.

I have had consistently bad experiences at the Westland branch. Customer service is the worst I…read morehave ever experienced in any department store, ever....unless you count Walmart. Recently I went down there to return an item -- big mistake. I should have paid the $8 to mail it back. Instead I waited for half an hour in line. There were two women at the customer service desk: a black woman and her manager, a blue-haired Mama June type, fresh out of the trailer park. Blue-hair was talking to a blonde woman she was apparently developing a serious crush on. They talked and talked and talked, recapping and repeating themselves, even though their transaction was over and customers were waiting to be serviced. Finally blondie walked away and I was next -- WRONG! Blue-hair decided now was the perfect time to take a break, so she waddled slowly away leaving only the black woman working the desk. After a long wait, the black woman finally finished with her soul sister and was very surly with me. She ordered me to "remove the items from the bag." Apparently her arms and hands were broken, she couldn't take the two SMALL items out of the OPEN shipping bag...so I took them out for her. She then proceeded to ask why I was returning the items. Irritated by my needlessly long wait and her foul attitude, I was not in the mood to repeat answers I already gave when I processed the return online. So I replied "I already answered those questions when I did the return online." No pleasantries, no apologies for the long wait and definitely no customer service skills from either of these two. AVOID THIS STORE AT ALL COSTS. Do your business online through the JCP website and have your items shipped back and forth. It's worth the extra cost!!!

I go here to check out what they have...and they always have interesting items. I have bought a…read morecouple of laptops from them among other things...they were helpful in helping me find what I needed. They will negotiate on price...I don't try to kill them on this as I like their people and want them to stay in business. The store does not have that pawn shop feel and the guys there are friendly. Like anything else, do some research...and buy what is reasonable. I've never felt pressure to buy or sell anything to them if we could not reach a price agreement. You can even bring your kids (10 and up) to this place to let them see what a good pawn shop is like.

This place is a complete rip off don't even waste your time. Offered me $160 for over $1600 worth…read moreof products. Don't even waste your time or gas. 0 stars.

This is a clean, well-stocked store…read more I have asked the staff for nutritional advice, but got the vibe that they might not have actual knowledge of what they were talking about. I'm not sure what it was, but some of their advice didn't seem sincere. They do have a great variety of supplements, in all shapes and sizes. Almost every time I have needed something they have had it. I wish they had a different policy with their protein shakes. I have gotten a few from there that I didn't like and was stuck with them. They are quick to offer to order anything they don't have, so that's always nice.

Okay, first things first: I haven't bought anything from this store and here's why: I stopped…read morethere today with a list of items that were listed on the website, but I thought I would swing by to see if they were in stock nearby. I was the only customer in the store, yet the two girls working didn't acknowledge me at all. Granted, they were absorbed in a personal conversation, so I suppose they didn't have time to notice a customer. I would have been willing to overlook that, except the prices for items in the store are several dollars more than they are on the VS website. I double checked to make sure I had the right item and right size, and sure enough, everything I wanted was $5-7 more than the online price. I walked out with nothing and probably won't be back.

Tshits, dresses, hats, some toys and more. Some "cheeky" stuff but nothing that you couldn't wear…read morein front of your grandparents. Lots of music (most of which is not my style). Sizes on the hangars weren't quite matched up to the sizes of the garments, so peruse with care.

I enjoyed this Hot Topic and it had so much Demon Slayer merchandise from hats, shirts to socks…read more This store had so many Demon Slayer shirts, and they were all cool! And there was a Shenitsu zipped up hoodie that was so cool. I'd highly recommend checking out this store especially if you're a manga or anime fan.

Smaller than the one in 12 Oaks Mall, but easier to get to for a quick trip (like that would happen…read moreif you know this place). Lots of parking, located between Grand River and I -96 off of Novi Rd. It is in the back of the shopping center. While this time I saw more floor space to candles (maybe because of all the power outages lately) still had a good selection of "flavors" so if you like fruity or flowers or strong perfume you will find what you are looking for. I come a couple times a year especially when I get good coupons in the mail to stock up on wallflowers and seasonal warmers; bath gels, and a body spray when needed. Service is friendly but not overbearing. Will be back

If I could give 0 starts I definitely would! The customer service is piss poor horrible…read more I am writing to formally file a complaint against Bath & Body Works regarding both an in-store experience and unresolved customer service issues that followed. On March 29, 2026, I visited the Bath & Body Works location at 43151-B Crescent Blvd, Novi, MI 48375 to redeem a coupon valid for any item up to $18.95. I attempted to apply it toward a teacher gift box priced at $19.95, fully expecting to pay the difference, as I have done at other locations. However, the cashier whose name badge was intentionally covered, treated me with clear disrespect and refused to honor the coupon correctly. She spoke in a rude and dismissive tone, argued unnecessarily, and ultimately pressured me into selecting a lower-value item I did not want. The interaction ended with her aggressively tossing my receipt into the bag and responding sarcastically. Immediately after, I contacted customer service and was informed that I was correct in my understanding of the coupon policy. I was issued a $20.00 gift card as resolution. Unfortunately, when I attempted to use the gift card, it disappeared from my account and later showed as "already redeemed," despite never being used. I contacted customer service again on March 31, 2026, and was told the issue would be escalated with a 3-5 business day response window. After receiving no follow-up, I called again on April 4, 2026, requesting a manager. After some resistance, I finally spoke to one, who repeated the same delay timeline and offered a 20% discount code, which did not resolve the issue. As of today, I have still not received any replacement gift card, nor any communication regarding my case. This entire experience from the unacceptable in-store behavior to the lack of resolution and repeated delays. Reflects a serious breakdown in customer service standards. As a manager myself, I find this level of unprofessionalism deeply concerning. I am requesting the following: * A replacement of the $20.00 gift card that was never used * An additional $10.00 compensation for the inconvenience and time spent resolving this issue * A review of employee conduct at this location, including enforcement of proper identification and customer service standards * Improvements to Bath & Body Works' escalation process, particularly eliminating unnecessary delays when simple resolutions are possible I appreciate your time and attention to this matter and look forward to a prompt resolution. This issue has also been reported to the Better Business Bureau.

Located on the lower level of twelve oaks mall near the center area. This store carries a variety…read moreof luggage and leather goods. They also carry belts, accessories, wallets, jackets. I purchased a cute cross body for travel and every day wear. Good place for a selection for holiday gifts.

Very friendly and informative sales staff. Great variety of products. I found exactly what I needed.read more

The staff are wearing mask and gloves, busy folding clothes, and sanitizing. Was able to use my…read moregap rewards to purchase my hubby's shirt for $9, and a kid's rain jacket for $5. Purchased masks online unfortunately they don't accent returns although it is unopened. Was advised by the teller to buy in the store. They have kids sizes at the moment. The customers who come in and out wear mask, and rarely disposable gloves for the hands. The store is fully stocked. What you see online, there is limited availability in the store. This is the 2nd time we have been to the store since they reopened after COVID. Will be back for summer shorts and tops.

This old navy has really good customer service. I had ordered a bunch of items online and had to…read morereturn the ones that either didn't fit or that I had to return because I found a better deal online. I had 4 separate orders and had pre arranged them to be returned in the order of each receipt to make it easier on both of us. The holiday season returns made no difference to the cashier I worked with she was pleasant and super helpful. She even was able to find an item I had brought to return by looking up an online order number and corresponding tag. I thought it would be a hassle to make online returns in store but not at this location. The place is also very well kept with a friendly staff, clothes neatly displayed and a wide variety of items for the whole family or just a guy looking to add a few key wardrobe pieces like me.