I walked in and saw Dorrie and started crying. I just found out my best friend was in remission!!…read moreShe had never met me before, she put her arms out and hugged me. For the next hour, Dorrie, Farrah and Katherine gave me nothing but love, incredible service, had me try things I would never in a million years have tried!! Bonus! Everything I bought was 50-60 % off Kudos Vicky for an amazing Brighton team!

Absolutely love the company! Staff is fantastic and friendly always willing to help! Keep it up…read moregirls!!

This is my favorite shop in Milford! Love that they help style women of all ages. I frequently get…read morecompliments on clothing I've purchased there. Such a friendly, beautiful vibe

Walked in twice today. She was on the phone the entire time. no time for me then I have no time to…read morebuy at your place. And $42 for a stocking cap...no way prices are just over the top

Went to Men's Warehouse first. Very poor service and no acknowledgement when we walked in the door…read more . Found ourselves at DXL in Novi. Greeted by Korey and given all kinds of help, input and care. He was a great help, very personable and even helped find a coupon. would go back to this store and work with Korey again in a heartbeat.

Nicest people! Always helpful! I would not shop anywhere else. Quality well fit merchandise…read more D. Nanes

Probably one of the best moisturizers money can buy. I use to see the lovely hands kit every time I…read moreflew international. First time I had one of my friends squeeze a good amount on my hands, I was hooked. Their hand Cream is definitely king. Yes, even better than Nivea.. there is said it. Haha... a nice application will last you 3 to 4 washings. Yes, I am a believer of this brand and I am addicted to it. Specially their verbana fragrance, it's just so nice and fresh. Anyways, enough about their awesome products. Let's talk about their shop. It's neat, orderly and it's well lit. The associate working that day was very nice as well. I had a great experience and will come to purchase more items from here again.

A nice store where they do not pester you overmuch, not terribly helpful but not annoying. great…read morefor me because I do not like cling ons. The products are a bit spendy but fun and look nice for house guests. Fave products: Feu d'Orange Eau de Toilette - woodsy and warm with intense orange. Verbena (not Citrus Verbena which is a greener scent) Eau de Toilette - like lemon merengue pie. Verbena shower gel- a bit drying for winter but perfect for summer, lightly scented Verbena shower cream- less drying and nice Ruben d'orange shower gel- great scent! The packaging is quite nice here and I like the products.

If I could give 0 starts I definitely would! The customer service is piss poor horrible…read more I am writing to formally file a complaint against Bath & Body Works regarding both an in-store experience and unresolved customer service issues that followed. On March 29, 2026, I visited the Bath & Body Works location at 43151-B Crescent Blvd, Novi, MI 48375 to redeem a coupon valid for any item up to $18.95. I attempted to apply it toward a teacher gift box priced at $19.95, fully expecting to pay the difference, as I have done at other locations. However, the cashier whose name badge was intentionally covered, treated me with clear disrespect and refused to honor the coupon correctly. She spoke in a rude and dismissive tone, argued unnecessarily, and ultimately pressured me into selecting a lower-value item I did not want. The interaction ended with her aggressively tossing my receipt into the bag and responding sarcastically. Immediately after, I contacted customer service and was informed that I was correct in my understanding of the coupon policy. I was issued a $20.00 gift card as resolution. Unfortunately, when I attempted to use the gift card, it disappeared from my account and later showed as "already redeemed," despite never being used. I contacted customer service again on March 31, 2026, and was told the issue would be escalated with a 3-5 business day response window. After receiving no follow-up, I called again on April 4, 2026, requesting a manager. After some resistance, I finally spoke to one, who repeated the same delay timeline and offered a 20% discount code, which did not resolve the issue. As of today, I have still not received any replacement gift card, nor any communication regarding my case. This entire experience from the unacceptable in-store behavior to the lack of resolution and repeated delays. Reflects a serious breakdown in customer service standards. As a manager myself, I find this level of unprofessionalism deeply concerning. I am requesting the following: * A replacement of the $20.00 gift card that was never used * An additional $10.00 compensation for the inconvenience and time spent resolving this issue * A review of employee conduct at this location, including enforcement of proper identification and customer service standards * Improvements to Bath & Body Works' escalation process, particularly eliminating unnecessary delays when simple resolutions are possible I appreciate your time and attention to this matter and look forward to a prompt resolution. This issue has also been reported to the Better Business Bureau.

This store is always very organized and smells so good! The employees and manager of this store are…read moreso sweet and kind. They really do help you with whatever you are looking for and always try to find ways for you to save on your total purchases! Also I am a little biased because I work here myself part time! Did you know the company gives its employees a huge discount when you work here of 40% off! Then once a month they give you 50% off on usually the last Friday of the month. Which is really unheard of as far as employee discounts go! It's a really fun company to work for. They also give you seasonal free product on occasion just to try out yourself! That way you can help promote new product! Also when we help you, we are truly helping you, we don't get commission from it! We enjoy customers and making sure they totally happy and satisfied with whatever they are buying here! Right now they are hiring for the Holidays! The candles here are just amazing! I have been only buying their candles for years because it is the only candle that guests or yourself can smell when you walk into your home! The ladies that work here are so patient and helpful when it comes to training too! I can't say enough about how wonderful and caring these ladies are! Come shop or join the team or do both! You won't regret it!

I was excited to see there was a nearby place to possibly get a bra fitting and from the moment I…read morewalked in the energy was off. The lady was so passive aggressive with me, I wouldn't spend a dime in there. I simply asked for a bra fitting and she asked if I would be looking to purchase a bra? I said well first I'd like to get fitted and see what options you have which honestly didn't look like much. She snarkyingly said well we have more inventory in the back, what kind of bra are you looking for? I mentioned the style and then asked what the price range was and when she said $70, I knew I had come to the wrong place. I don't think they realize the economy we're in and how customer service goes a long way. A true salesperson would never approach the sale the way she did. The nice nasty attitude needs to go! This isn't the type of service people expect to have when they come into a small shop like this, do better. Well luckily, I don't mind the drive and went to Nordstrom and caught a great sale on the bras that they would have charged full price for and the lady happily measured me and I purchased 4 bras for only $128! I love when people have great customer service, I will spend money when you're nice!

I decided to treat myself and get fitted for a new bra. I have changed over the past couple years…read moreand I didn't really know what size I wear. I was greeted warmly, thanked for coming in and set up in a fitting room. Kelly came in and explained the process and we got to work. It was intimate. Kelly was every the professional, adjusting this and that to help me find the perfect fit. The bra was a little on the pricy side but it fits like a dream. The most comfortable, flattering under garment I have ever owned. Shop local! Go in and give the ladies a chance. They have some inventory on hand but will order anything they can for you. As I left, I was thanked by everyone, I felt like they were very sincere in their appreciate for my patronage.

Horrible customer service. Went to purchase but changed my mind. I'm not sure who train the staff…read morehere but they did a horrible job.

Shoutout to Jasmond for incredible customer service to everyone in the store. Friendly and…read moreefficient service.

I really like this store, been coming here for approx 10 years ever since my son introduced me to…read morethe fantastic quality incense, essential oils, burners, etc. I just wish folks could do online orders

This place has everything that you can think of for your spiritual journey! I highly recommend…read moreEarth Lore.