I got an appointment for 2PM today…read more Freda greeted me and brought me to the warmly lit room for the facial. Made sure I had no questions before the facial. My face feels fresh and so clean after an amazing facial massage, hydrofacial cleanse, red light therapy and lymphatic drain today. Freda is a wonderful, so friendly, warm and a knowledgeable aesthetician. She takes the time to make sure she knows your skin history, your routine, your concerns and expectations for your appointment. She is so right that your skin says a lot about how healthy you are or aren't.

I was a walk-in today and the lady at the front desk was super helpful she was able to get me in…read morefor an eyebrow wax and it was the best service I've had by far. I told her I have been trying to find someone that can do my brows right and this spot right here is the best. She asked me my skin history, skin care etc. before she started to make sure to use the right wax. She was able to get my eyebrows so even and nice I was so happy and very impressed. Everyone from the cashier to the eyebrow tech were very nice and caring. It was very relaxing in there and not very loud despite there was other people having their hair done. It was overall super nice vibe and great service.

It smells like mothballs inside this spa or salon. Door was locked. This isn't such a great scent…read morefor a spa. Sam is doing hydration facial and glycolic peel for my face and décolletage for $200. The hydration facial is $150 and $50 for the glycolic peel for the face and décolletage. Toner between facial cleanse, glycolic chemical peel, massage, hot stone, enzyme, face mask (in the packet). Face feels clean. The toner burns the eyes a bit. The glycolic chemical peel only tingled a bit on my chest. Didn't feel any tingling on my face at all. Sam is nice, she was able to fit me in last minute. She had to tend to customers in between, but she made sure I was okay. Calming music in the background during my facial. My face feels really nice and clean. The massage was the best part for me. It's a bit expensive, but the facial and massage was good. My husband was sniffing me when I met up with him after my appointment, he said he could smell the mothballs on my coat and everywhere. The mothball smell was bad. The mothball smell wouldn't come out of my winter coat, my white alpaca sweater or my jeans or hair at all. Plan to shower and wash everything or dry clean afterwards. :/

Did an emergency 1st post-COVID eyebrow wax & facial here as a new customer, WOW. Was blown away by…read morehow up-to-code / regulations they were. Everything from temp check / sanitizer intro, to full plastic shield for facial. Sam was a pro, and best of all - my eyebrows and skin look and feel amazing!!!

Love this hidden gem. Traveling back to the area. Was able to book a 75 minute couples massage…read moresame day! Lisa and Emily were great! We will be back

Lena did a very good deep tissue massage. She listened to my complaints and focus on those areas…read more Will I return? Yes, but I am seldom in the area.

I had a very unfortunate interaction with the owner. I had a less than satisfactory experience with…read moreone of the massage therapists, it was a very strange massage and was unlike anything I had previously experienced there. First the essential oils placed under my face gave me quite a migraine. I have a herniated disc in my neck which I acknowledge that sometimes that could be an issue but for me this has never been a problem during massages. For some reason she placed several, and I mean several, hot towels on my neck which was immediately pretty painful as this was heavy to be placed with heat on a herniated disc, no matter how healed. Then she quite literally covered me in lotion, like a ridiculous amount where I couldn't even get dressed, barely touched me and ran out of the room, almost before I could even ask her for a towel (I was literally drenched in lotion) and before the session was supposed to be over. So I was left in more pain plus a migraine with a shortened session and covered in lotion, and I did notice that she didn't greet me afterwards to offer me water and make sure I'm doing good like they usually do here. This was all very strange and bizarre, but I assumed maybe this had to do with inexperience and wanted to leave feedback as to why this wasn't the best experience, especially since this is a luxury service that wasn't cheap. The owner called me the next day, and she was genuinely one of the most hostile and unpleasant people I had ever talked to. I am not a confrontational person, and I do think I was being reasonable in leaving feedback. She called me and told me that there is absolutely no way that any of this happened, and that she "welcomes me to not return". I told her that this was unfortunate to hear because I had such positive experiences in the past there, to which she told me I didn't go there enough times to have that much of an opinion. She kept telling me that I am more than welcome to not return, and at this point I wasn't going to but I just wanted her to tell me directly that she was banning me from returning for having a negative experience. She was avoiding saying explicitly that I could not return, but she kept insisting I was welcome to go elsewhere. I told her I would probably leave a review of the situation, to which she said "well that's not very nice of you". I told her it's not very nice to ban me for expressing concerns with my session. She hung up the phone abruptly, and the next day another staff member called and offered to reschedule me with someone else. I politely declined. I also want to mention that the ramp to get in the door is extremely inaccessible, I am a wheelchair user and it's borderline hazardous the way it is oriented. If I am to open the door, I have to be on the ramp which is difficult, or the door will push me down the stairs. If you use a mobility aid or have chronic pain I would not recommend, not because of the staff but 100% because of the owner.

I was asked to arrive 15 minutes early to fill out paperwork. I got there and the paperwork took me…read more1 minute. It should be electronic (not paper) so I can fill it out ahead of time. I had a 1-hour deep tissue massage with Megan W. When she brought me back to the room, she reiterated what I had written down on the intake form. My goal was to get the knots out from my shoulders, back, and calves. After about 10-15 minutes, Megan asked me about the pressure. I said she could go firmer but I didn't notice a difference. I was hoping she'd get the knots out but the massage was relaxing. Shes also very professional. Before my appointment, I received 1 phone reminder and 3 text messages (before I typed STOP because I didn't need another reminder).

I had a facial at agape for the first time. It was a very lovely experience a beautiful room,…read morereally kind, considerate and knowledgeable woman Phoebe, who did my facial. I have some sensitive skin and some allergies. She worked with all of the products in my concerns and was easily able to address my allergies and take care of my skin. Highly recommend you go and enjoy a relaxing, mindful experience

A Hidden Gem for Blondes - Gina is Amazing!…read more I recently moved from Las Vegas and had a tough time finding a quality hairdresser, especially as a blonde. Achieving that perfect platinum without the yellow tones seemed impossible--until I found Gina. She absolutely nailed it! Not only is she a true expert with blonde hair, but her warm, welcoming personality makes you feel right at home. I used to dread getting my hair done, but now, thanks to her, it's something I actually look forward to. I'm beyond happy to have found her and can't recommend her enough! If you're looking for someone who knows their way around blonde, Gina's your girl!

I received a gift card from my husband and proceeded to book an appointment. I did so a week in…read moreadvance, but when I arrived 15 minutes early there was no one to service me. I checked in and waited 30 minutes. No one offered to service me. OKay, so I followed the same procedure 2 weeks later. I booked my appointment 1 week in advance and was confirmed the day before. I walk in and to my surprise, again I was denied service. Then it clicks!! I am an African American woman and they do not service Black females here. I will definitely share my story with The Detroit Urban League and all local media outlets available. So Sad!!

Horrible experience. Stylist rushed through the cut and wash, then didn't speak to me the whole…read moretime. She didn't perform the face frame I requested. I paid premium pricing for horrible service.

I walked into The Dripbar curious and a little skeptical at first but after talking to the nurse…read moreand having my first infusion I was completely on board. I did a restoration infusion and I felt completely refreshed. The entire facility is clean, stylish, and comfortable. They offer an array of services here including facials and botox. The prices and services menu are available online. I highly recommend!

I have gotten infusions for years and the DRIPBaR has Knowledgeable staff, clean and very attentive.read more

I usually shop at the Sephora inside Kohl's. I popped into this location today to get one thing I…read moreneeded while already at the mall. The staff were so incredibly rude! I am not the person who normally speaks up, but I couldn't help myself today. The line was impossibly long with only 1 register open and a long delay while the customer at the front of the line asked a lot of questions and paid with multiple transactions. It was seriously at least 10 minutes. A second employee came over and started herding and yelling at us to form a more orderly line. I calmly asked her if it would be possible to open a second register since the line was so long and not moving. She told me to mind my own business. I bit my tongue realizing (a) It wasn't worth it and (b) they just lost my business to the Ulta 2 miles closer to home. Several women in line thanked me for trying with the woman directly behind commenting that behavior like that is common and was exactly why this location has such bad reviews. When I finally made it to the register, the cashier offered me a free perfume sample for the wait which was insulting since it was already free and nothing special.

The space is a great amount with a variety of products! Always love to get my perfumes here!read more

If you're looking for radiant skin and a truly rejuvenating experience, look no further than…read moreCynthya! As a master esthetician, Cynthya brings not only unmatched skill and professionalism to her work, but also a warmth and presence that instantly makes you feel at ease. She is a wonderful person who you instantly want to be best friends with. She believes in utilizing multiple modalities and strives to create the most peaceful and beneficial experiences. Not only skincare, but light therapy, meditation and anything she feels would be helpful. From the moment you step into her beautiful practice, you're welcomed into a peaceful, luxurious space where every detail is thoughtfully curated. Cynthya takes the time to understand your skin and personal goals, and she customizes each facial with expert precision and care. My skin has never looked or felt better--and I've learned so much about proper skincare just from our conversations! What truly sets Cynthya apart is her genuine passion for helping others look and feel their best. She's not only a master of her craft but also a beautiful soul who radiates kindness and positive energy. Whether you're a skincare newbie or a seasoned spa-goer, Cynthya is the one to trust with your skin. Highly, highly recommend--thank you, Cynthya, for sharing your gift with the world!

"I was incredibly nervous about getting Botox/fillers for the first time, but Elena at Age Rewind…read moreFacial Aesthetics immediately put me at ease. She took the time to map out my facial muscles and explain exactly what was needed to achieve a natural look. The procedure was fast and much more comfortable than I expected. I am thrilled with the results--it looks refreshed and not 'overdone'

The guest customer is a scam. I return my item and have never received my refund and I provided a…read morereceipt . This has went on for 5 months, don't used after pay. The customer office is not in this country and the person hung up, when I asked them where they were at . The refund was only 37.10, They told me to send my mailing address, next email asked for my bank statement, which I will not do. This is a mess.

YIKES! This place is always empty. I wonder why? No, I KNOW WHY. I always returning an item with…read moretwo cashiers at their register. One called me over. Didn't ask hi or how are you, that's not the issue. Maybe she forgot. Oh, but when I try to return something you take the phone out of my hand "let me see your phone receipt" without asking me? Couldn't I put it on the counter for you instead yoy just grab it out of my hands without asking? Talk about lack of professionalism. And when I try to return something, you say I am returning the incorrect item? When I showed her that yup, what I'm returning is the correct item, I could tell she was pissed she was wrong. What's the power trip at the Novi ulta for? Get your professionalism in check. I would NEVER return again. Might as well shut it down, no one in there but me and two cashiers at the counter!!!!!!!