I had a great experience here. My boots were fixed perfectly and are holding up for the winter. The…read morestaff is professional and does a great job.

I'm surprised that there aren't dozens of 5-star reviews for The Shoe Store on Highland Road in…read moreWaterford. I've been buying my shoes here since 2006 and have always received first class service from an experienced staff offering an impressive selection of brands and styles of high quality footwear and accessories. Special kudos to the store manager, Bill, whose professional and neighborly demeanor makes shopping here a terrific experience.

Love this store. Tracy and Chrissy are so helpful. You cannot get service like this any more. If…read morethey don't have the shoe you want, they will order it. My husband has issues with his feet after knee surgery and Tracy has helped him immensely. Her brands of shoes/boots/sandals are excellent quality.

This is my go-to store for kids and myself. The staff is fantastic, quality and fashion are too…read morenotch. Love the place from top to bottom. Tracy has even special ordered sizes for us and delivered them to our door. Outstanding place!!

I worked so hard all day to get to all the sports, make all the food, clean up the house afterwards…read moreand I raced to Kohls to do an Amazon return before I had to be back at home to put my baby to bed. I ran up to the door and my watch said 8:58 (they closed that night at 9:00) and the manager wouldn't let me in. He said they were closed. I showed him my phone and said it's wasn't 9:00 yet. He said, sorry they were already shut down back there in the back. I said, " We'll what time do you close then?" He answers back 9:00 and I said again, " but it's not 9:00". If you are open to 9:00, be open until that time. How will I know when I'm wasting gas again by going up there close to closing time? Is five minutes to 9:00 enough? Ten? What point of reference am I to use besides the closing time posted on the door?

The Whitelake location has that employee Karla who is so rude and lazy. When speaking to my…read morefriends, they have had similar horrible experiences in dealing with her at the customer service desk. She definitely needs to retake her customer training and be reminded, that the customers are the reason she is there. It's not like the store is very busy anymore, she is just lazy and makes the customers wait unnecessarily, while she takes her time. It's sad that there are people like her representing Kohls.

I went to Marshalls to return something without a receipt, thinking they would be able to look it…read moreup with my TJ Maxx card. I asked for store credit, no problem. But the girl helping me looked at me like I had stolen the item. Then, instead of treating me like a normal customer, they had employees following me and my sister around the store like we were doing something wrong. Maybe the staff should focus on treating people with respect instead of profiling customers just because there Mexican. The whole experience was uncomfortable and insulting.

This year is has been very difficult to locate pretty much any product you need, there are so many…read moreempty shelves. It has been crazy trying to find the simplest things, like for instance, bed sheets. My child wanted to decorate her room for spooky season and buy sheets to match the theme. We were really looking for anything, black sheets, orange sheets, Halloween themed sheets. But for the longest time I found nothing! We went to so many stores, like Target, Walmart, At Home, Home Goods, TJ Maxx, and most of the sheets were picked over, plus nothing matched our decor theme. It's crazy to think you can't even get some simple bed sheets. Finally I found some. While shopping in the area on happened upon this Marshalls looking for homecoming dresses. While they did not have dresses they did have some adorable Halloween sheets with Peanuts characters plus it was only around $15 for the package. I am so elated and relieved after I spent so much time looking for something so simple.

For an older woman, as myself, I found a nice selection of dresses that I could choose from.read more

It is unbelievable how hard it is right now to find homecoming dresses. I went to two malls and…read moreseveral other stores in the metro Detroit area and found either every rack picked over or no dresses left at all. I happened upon this place by accident on my search for my child. I knew of this location but did not know how nice it was, it is near a Kroger and a Hobby Lobby, so I did not realize it was a full fledged department store in the middle of a strip mall. Once I found the proper section I finally found a small but nice rack of hoco dresses. Since my child was not with me I decided to get a couple sizes. The employees here were so friendly and helpful, they went out of their way to help with return policies, finding other sizes, and putting the dresses in hanging bags. Great customer service! I do not normally shop at this store, but since my positive experience, I will put it on my list of places to find our seasonal necessities along with Kohl's or other such shops.

Not bad. They have so many color of Crocs and so many different Birkenstock on sales. If you need…read moresome on sale shoe, they have all the sizes. Store is clean and organized and there are so many shoes and brands.

The store and DSW headquarters keeps advertising sales without specifying the brands that were…read moreexcluded. Then DSW customer service did not call back after complaint was made. Avoid this store and company.

Looked for shoes for my Mom…read more No luck finding anything that would fit her comfortably that wasn't absolutely hideous. No cross over bags except for a Kate Spade. The strap was a bit thin and the bag was too small as well. They have quite a few Ugg shoes.

I purchased $330 in gifts for in-store pickup but was told I couldn't get any wrapping because I…read morehadn't selected that option online. One staff member was very kind and tried to help by finding boxes, but another employee (possibly the manager) came out, took them out of my hands, and firmly said no. She repeated that I had to select "gift wrap" during online checkout, but from a customer's perspective, after waiting in a long line, receiving 10 gift items stuffed into a small shopping bag was extremely disappointing. I understand store policies, but I expected at least a simple wrapping option or even an extra shopping bag. The way I was spoken to and dismissed made me feel very uncomfortable, and I couldn't help feeling that I was being treated differently--possibly because I'm Asian. I definitely won't be returning after this experience, and I regret not asking for the employee's name (short-haired lady with not-so-fluent English).

It's ok . We got no help Nor did anyone ask us a thing . We…read morecould have been directed to the area we were interested in looking at but nothing . We left !

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

Literally the best buying experience I've ever had. My PT suggested that I get fitting for walking…read moreshoes and recommended Runnin' Gear. My husband and I both got fitted and we are extremely pleased with our shoes. Antonio was very knowledgeable about their products and shoes in general. We left feeling like we had made a friend! Please support this amazing local business!!!!

Was at the Tampa store, and the salesman was very knowledgeable…read more If I lived in Tampa would probably buy my Hoka shoes there.