I had an unexpected refrigerator failure at home that caused me to lose a large amount of food,…read moreincluding items I had recently purchased from Costco. Even though this wasn't Costco's fault, I reached out to explain what had happened. To my surprise, the manager showed incredible kindness and empathy and offered to replace the Costco items I had lost. This level of customer service is exactly why I continue to shop at Costco. They treated me with compassion, made a stressful situation so much easier, and truly went above and beyond my expectations. I'm incredibly grateful for their generosity and professionalism. Thank you to the manager and the entire team for turning a frustrating experience into a positive one. You've earned a customer for life!

Ruptured my achilles tendon and would love to shop at this Costco because the offer electric…read morehandicap chairs but their staff never brings them in on a regular basis and every time I have come in the last 30 day I sit n wait till my husband walks out and gets one... so frustrating

High value with low prices. Harbor Freight offers a great selection and is just impossible to beat.read more

Love the value and sales. The employees are great so helpful. The store very clean easy return…read morepolicy.

Since I look for a more classic style to wear at work, I should make a trip here more. Easy to get…read morein since it is near a mall entrance with lots of parking. Service is there when you need it. Good selection in all sizes. While the prices is higher than regular clothing stores, the sales help. Quality of clothing means it will last for many seasons of wear.

Employees were unfriendly and almost to the point if being rude! I suppose it's because I requested…read moreassistance so I could get in and out quickly. I was never thanked for my purchase, probably because I didn't spend hundreds of dollars!

Went to Men's Warehouse first. Very poor service and no acknowledgement when we walked in the door…read more . Found ourselves at DXL in Novi. Greeted by Korey and given all kinds of help, input and care. He was a great help, very personable and even helped find a coupon. would go back to this store and work with Korey again in a heartbeat.

Nicest people! Always helpful! I would not shop anywhere else. Quality well fit merchandise…read more D. Nanes

The staff are wearing mask and gloves, busy folding clothes, and sanitizing. Was able to use my…read moregap rewards to purchase my hubby's shirt for $9, and a kid's rain jacket for $5. Purchased masks online unfortunately they don't accent returns although it is unopened. Was advised by the teller to buy in the store. They have kids sizes at the moment. The customers who come in and out wear mask, and rarely disposable gloves for the hands. The store is fully stocked. What you see online, there is limited availability in the store. This is the 2nd time we have been to the store since they reopened after COVID. Will be back for summer shorts and tops.

This old navy has really good customer service. I had ordered a bunch of items online and had to…read morereturn the ones that either didn't fit or that I had to return because I found a better deal online. I had 4 separate orders and had pre arranged them to be returned in the order of each receipt to make it easier on both of us. The holiday season returns made no difference to the cashier I worked with she was pleasant and super helpful. She even was able to find an item I had brought to return by looking up an online order number and corresponding tag. I thought it would be a hassle to make online returns in store but not at this location. The place is also very well kept with a friendly staff, clothes neatly displayed and a wide variety of items for the whole family or just a guy looking to add a few key wardrobe pieces like me.

Smaller than some others, the location and ease to get in and out makes it my second choice of the…read moreones I go to. In the center of the mall but using the entrance by Talbot's it is a short walk. Good balance between sections that have all the products of the larger stores by having less extras of each. I usually stock up for a while, so it might be months in-between visits but glad they are still in the mall.

I went there at 10am when the mall opens but they still go by Covid hours and don't open until…read more11am. I wasn't the only one standing there wondering why they aren't open. I left before they opened

This location has a great selection and phenomenal customer service. If your life is busy, schedule…read morea personal shopper time (complimentary) give them your budget and idea of what you're looking for. The garments will be selected ahead of time and ready when you arrive.

I visited this store about a week ago. Brought an out of town guest with me. We found some great…read moredeals. Their clearance section is great. The items that were originally $120-$150 were marked down to $20-$40. And with my coupons (I am a member) it ended up to cost about $20 per item. The lady who was helping us, Gayla, did an outstanding job. Very helpful, knowledgeable. Friendly, but not pushy. Other ladies were very nice too. They made us feel welcomed at the store. Will definitely be back.

Our usual Costco. Never any problems. Got gas first as there were 3 pumps open. Easy peezy. Parking…read moreis always a issue if you do not get here as soon as they open. Weather was nice today so we didn't mind a short walk. Had a short list of stuff to buy so we were in and out very quickly. Something new happened when we were ready to check out. A young man asked us if he could scan our goods while waiting inline and then when we got to cashier we would just have to pay. Worked out great. Did not have to unload the cart so it was pretty quick. Would like to see if it happens when the lines are super long. Cannot think of any issues when buying at this location.

Had car towed to get tire changed the day before. Wrong tire was ordered , got there to get…read morevehicle and the tire wasn't fixed. Said I ordered wrong tire, I never ordered a thing. Then asked to borrow the right bit to take the luggage nuts off the tire so I could take it to get fixed. They refused. I offered my license and charge card to hold while my vehicle was less than 10 feet from the service bay. Nope, it's your fault for ordering the wrong tire. I DIDNT ORDER ANYYHING, YOU DID.!!! I drove to 7 different places to get the right bit for the luggage nuts. Went back in and asked again, please can I use that luggage nut bit??? NO, you should have ordered the right tire. He said he was right there when we did it. Finally went to Bell tire and they gave us the right bit for the lugs even though they didnt have the tire I needed. Got the rim off and took tire to get fixed. Put tire back on and went back to Bell Tire and gave them their bit back. Had the prick at COSTCO given me the bit in the first place I could have been home by 1pm. As is, it is almost 6pm and we are just getting the tire. There is no value in asking for help at COSTCO. THEY SUCK!!!!!I will never use COSTCO for tires ever again.