So I take in my car for an oil change along with the coupon they sent me. The coupon says that for $39.95 you get The Works (synthetic blend oil, tire rotation, brake inspection and so on). Go to pay after the work is done and the bill is $47.41. After questioning about the up-charge the service manger tells me the synthetic blend oil was more expensive. I point out to him that the coupon price included a "synthetic blend oil change". Now get this...he tells me I got the "Special" synthetic blend oil. Couldn't see arguing with a guy who is intent of ripping me off and makes up the rules as he goes. Looks like they are more concerned with Profits than they are with customer service. read more

I just purchased a 2007 Kia Sorento from this dealership and loved everyone that I dealt with here. My salesperson Stacia had been working with my stepdad on the phone regarding the car and when I could get up here (it's pretty much BFE from Englewood) she came in on her day off to make sure she continued working with us. She made sure the car was shiny and clean before we got there for the test drive. She was extremely friendly and professional and just overall a sweetheart. Not pushy at all! The loan officers were quick and effiicient when working on my papers and helping me out with the warranty. I had such a pleasant experience and it was so quick! Most dealerships take FOREVER when getting paperwork done. Would definitely recommend driving all this way to this dealership for their services. read more

So, we ended up getting the truck back and having to IMMEDIATELY take it to our mechanic. Please go here http://www.ownerautosite.com/Vehicles/Vehicle.aspx to see the repairs necessary. Here is the description: 9/21/2018 182907 15662 $7,160.61 Service Description: Verified concern. Noise is coming from cam chain area. Noise stops at 1200 rpm and returns at hot idle. This is indicative of cam phaser or chain issues. Timing cover must be removed and inspection performed. Advise removal of cam covers prior to proceding with repairs may determine engine condition. Upon disasembly found a clean engine. Timing chain guides broken on both banks, with contact witness marks on the back of crank shaft positiin sensor reluctor ring. AIR CLEANER ELEMENT - Remove and Replace - All Applicable Models SHOCK and /OR STRUT LEVELING KIT - Remove and Install or Remove and Replace - F150 Both - [DOES NOT include disassemble or alignment.] ALIGNMENT REMOVE AND EPLACE CHANGE OIL, FILTER AND LUBE CHASSIS TIMING CHAIN - Remove and Replace - F150,V8,5.4L Eng Left or Both - [Includes: R and I Camshaft Sprocket and adjust ignition timing (where applicable).] SPARK PLUGS - Remove and Replace - F150,V8 Service air conditioner. Check condition of all belts and lines. Evacuate and recharge with reclaimed R-134. Test system performance. ADD BG COOLING SYTEM CLEANER TO RADIATOR AND CIRCULATE. DRAIN COOLING AND FLUSH COOLING SYSTEM. REFILL SYSTEM AND ADD CONDITIONERS. According to Dave Pogue, our salesman AND, conveniently, the Internet Manager, he looked for a truck for us for 3 days, and NOTHING to be found. His email is: Dave@i25Ford.com In 10 months and approximately 10,000 miles +/-, we have had to have repairs close to $10,000. This dealership has refused to give us any acknowledgement of any of the concerns. They handed us this paper that it passed their 100+ point vehicle inspection, with no issues indicated. Additionally, the tires they put on this vehicle are SUV rated, NOT truck rated. Just sayin'. read more

This is probably one out of a thousands dealerships - there's absolutely zero pressure and none of those "what would it take for you to buy the car today?" lines that drive me up the wall. I came there to look at a car that's not even a Ford. But they called the manufacturer for me to research the options and equipment installed on it - thank you, Q! They were fair with their price and negotiations were painless - thank you, Nick!. Keep in mind, the dealers that proclaim "no haggling!" are actually misleading you: you should negotiate the price of anything you're buying, may it be a car, a lawnmower, or a kids' bicycle. It's just business. Interstate Ford is real - they tell you what they're making on the car, what price-point is acceptable, and what isn't. I appreciate that and definitely recommend Interstate Ford, and in particular - Q Clark and Nick Velasquez. Thanks, guys! read more

I purchased my new 2016 Ford Fusion Energi Titanium from here in 2015, but never left a review because I wanted to see how everything went long term.. The purchase was a great experience. Friendly staff, and they went above and beyond to help find exactly what I was looking for. Low pressure approach. Service has been excellent, Over 30k miles on the car now and zero complaints. There was one recall, but it was completed the same day I took it in. I love this car! read more

Thought Interstate Ford Service Department could use a good review since most people only wright one if the are pissed about something. Had a appointment for "The Works" oil change as well as a factory computer update. I was about 15 min. early. I asked if it would really take a hour as I was told when I made the appointment since I was planning on waiting. I was told it could take up to 90 min. for the computer update. The gentleman at the counter said he would do what he could to speed things up. 60 minutes later I was on the road. Thanks Guys. Good job. read more

My wife and I went car shopping here on 9/16/2017 after visiting another Ford dealership nearby. The experience was night and day. Our sales person, Sara, treated us so nicely and accommodated all of our desires to try different cars. Most shoppers come here for truck's but we came here looking for a car in mid Sept., before the official start of the "new year" in Oct. Sara made us some incredible offers on the demo models still on the lot. I highly recommend this dealership if you are looking for a Ford. read more

I actually went through a broker to purchase a used car at Interstate Ford that I had located on the internet. The car is great. The price was right. However, they would only give the broker one ignition key, and they said they'd deliver the 2nd key when they received payment from the broker for the car. You guessed it, they never produced the 2nd key, and the broker had no success in getting it from them. I'm not saying you shouldn't purchase a car from this dealer, but get everything in writing, as their word is no good for verbal promises, in my experience. It cost me $125 for an OEM key and $70 to have the key cut and programmed by a locksmith. Lesson learned. Get all of this dealer's promises in writing, which is probably a good idea for any business deal, anyway. read more

We were on our way back from a convention, six of my coworker and I (all women in our 20's and early 30's) when the Mercedes bus that was supposed to take us the six hours from Denver to Rapid City, SD broke down. But as luck would have it, we just happened to be able to pull into a dealership right off of the interstate. And how lucky we were. Not enough people are kind without a reason anymore. But the people in the parts department made us feel more welcome than at certain high end hotels I have stayed at before. And all without a motive, since they said from the start that our bus would have to be taken to a Mercedes dealership to get fixed. They helped us find the dealership that would take our bus to get fixed later. They helped us find two rental cars (which took hours as everyplace was sold out because of tourism and a recent hail storm) and they gave 2 of my coworkers a ride to the rental car dealership. And meanwhile, they let us make ourselves at home in their parts department lobby. We charged our devices. We were offered coffee and water- even change for the vending machines. We used the restrooms. Made ourselves at home. They even changed the channel on the tv from baseball to Friends for us because they knew that we wouldn't ourselves! We were there for HOURS and they didn't make us feel like a burden at all. I am talking 5 STAR CUSTOMER SERVICE from a place that knew they werent going to make any money off of helping us. They diplayed true kindness and generosity when they didn't have to. I will forever be grateful to them. I wish I would have gotten more names, but I am hoping that they won't be upset that we forgot given the circumstances. The young man who drove my coworkers to the rental dealership was amazing. (My coworker thinks his name might have been Charlie? Apparently stress affects your memory making abilities. Lol.) The manager at the parts department was also a gem. And Daniel Holford was the only full name I remember... I wish I could thank each one who helped individually. And maybe someday we will swing back there and find someway of paying them back a little bit for all of their kindness. Thank you for all of the help, Interstate Ford! The Wicked Crew appreciates it! read more

Over 1000$ dollars spent and they never found the problem just fixed random shit and called it good! Didn't even take my vehicle off the lot so of course you couldn't recreate the same effect. Ps if i could give no stars i would. read more

Buyer Beware!! We purchased a 2011 Ford Edge from them in March only to find out the transfer case needed replaced. The salesman told us it had been through thier service dept but apparently they didn't notice that the transfer case was full of sludge and leaking ATF form the transmission. I understand that because I didn't buy any warranty they are not obligated to help me out but the management and the owner refused to even talk to me about it. It cost me $1700.00 to fix two months after I purchased it. I will not be back and would not recomend purchasing any used cars from them without having it checked out by a different mechanic shop. read more

I'd give them 0 stars if I could. We've been there a handful of times for service and the customer service is terrible. Just a couple of days ago we had an issue with our 2012 Focus. They were rude and unhelpful when trying to schedule an appointment. We went to Longmont Ford instead for the first time. They have been EXCELLENT. Friendly, professional, exceptional follow-up and informative. This will be where we go from now on. Interstate is dead to us. read more

I was a customer several years ago (until 2009 when I moved away) and decided to call for an appointment the other week since I have moved back to the area. Described my issues and wants, told to bring it in (no estimate - MY FAULT). Dropped it off on a Monday morning (6am - early bird), filled out the envelope and put in written instructions as well as coupons. On the list was rear main seal leak, new shocks (Rancho RS9000XL), oil change (brought my own oil) and check brakes - RETURN USED PARTS box was checked. As well, I requested a certain service advisor (but did not get him). Got a call on Monday morning and was told shocks were over $200 a piece, etc. My fault here, I said go forward with the repairs due to my previous trust here and I was on the road for work. All of this was completed by COB the next day Tuesday - close to $3500 total ($2091 was labor!). I could not pick up the vehicle since I was still on the road for work, I called back and asked to have the fuel filters changed. The next day I got a call stating my batteries were bad (funny how they were good the previous day - see Ford "report card") and asked if they tested them - the answer was no! I received yet another call later stating that one was ok and the other was at 554 CCA - I said to replace them both. On Thursday while waiting for my ride to pick up my truck, I looked on-line to see how much the shocks were retail - $116 at 4 Wheel Parts - I could not believe I was getting charged $426 for a pair of the exact same shocks. When I arrived at your place of business, I brought in my suit case, duffle bag and back pack (inside service advisor area) so my friend/ride did not have to wait for me. I was told my truck was out in the street - it was on your lot - he did not even know where my truck was. I reviewed the bill - almost $3800! I was not happy to say the least. I took the bill and headed for the cashier (remember I said I was a customer back before 2009 and have not been there since) - I did not see the cashier where they were in the past and went back to the service area (where my luggage still sat). I was met by one of your service advisors who said to me "you were going to leave without paying" - calling me a thief in my book. This was even more upsetting, asked him to go outside with me so we can settle his claim and showed him my luggage that was sitting in his area (that I left when I went to pay the bill) to straighten out his claim - also do you have my phone number and info? I paid the bill with your "service advisors" since they are the cashier and left. On my way home I called and talked to your GM, he said he would get back to me. The next morning (since I had company coming from out of state) I checked over everything on my truck and looked at the bill & documents provided back to me. I received the Ford power stroke report card with everything check as good, inspection on the bill said all the things that were checked and NO battery test reports (2 batteries). Remember - oil change and inspection was done on either Monday or Tuesday and then I asked to have the fuel filters changed and then rec'd another call about my batteries (on Wed). I have an aftermarket cold air intake that has a clear/see thru window to the air cleaner - it was unbelievably dirty but the report card said "good" (I have photos of it if you need evidence). I question if I needed the 2 batteries, if you actually inspected my vehicle as stated and the price of EVERYTHING. I got a call back from someone, but it was NOT your GM, was told they were going to send a check for $115.47 (price of one shock as stated above). Even though I filled out your "early bird" envelope with my current info, your billing statement had my info from over 9 years ago - I had to give this person my current info and I explained to him several NEW items that I found, etc. After being charged with "leaving without paying", charged almost 100% above retail for 4 shocks, $325 to install them (complete brake job was done at the same time), incorrect "report card", 2 new batteries without being tested, no used parts returned, etc. you have lost a customer - me. read more

My fiancé and I had such a great experience buying our new Dodge caliber from here!! The salesman Q was so nice and helpful! We will definitely be back in the future to purchasing another vehicle from them!! read more

This review is in regards to the service department; I scheduled my wife's car for recall work and warranty work on the transmission. Long story short, 3 weeks later our vehicle complete. We drove the vehicle home, and less than 16 hrs later my wife goes to start the vehicle to go to work the next morning and the vehicle doesn't start. So I leave work early to head home and try and figure out what the issue is. Tried jumping, no luck. Battery has full charge. Called Interstate Ford explained to them the situation and that they had just worked on the vehicle etc. They send roadside assistance to tow the vehicle. I call them the next business to see if they had figured out the issue. The service advisor said your starter went out, you'll need a new starter and said it had nothing to do with the previous work they had performed. So, I reluctantly asked how much is that going to be? $540. I replied, you have got to be kidding me, the vehicle only has 51,000 miles on it, this has to be a mistake, something must have happened while you guys were working on the transmission etc. " I wasn't born yesterday". The advisor agreed to meet me halfway on replacing the starter. I told him forget about it and I have a tow truck on the way. I towed it to a family friend's shop, to have it looked at, within 10 mins. of arrival I received a phone call from him stating there's nothing wrong with your starter it was just loose and turned it two full turns and it started right up. very disappointed, I never right reviews, but I cant stand being lied too. read more