I could not be happier with my dealings with Interiors and Textiles of Palo Alto. They provided us with gorgeous carpeting for two floors of our house. Their price was more than 10% less than the Floor Store for the same product and the service was superb. They did the moving of furniture for an extremely reasonable cost and were efficient and courteous throughout the installation. Fred Wee was always straightforward and honest in describing products, timelines, and policies. I was really delighted to use a local business rather than a national chain and to get better service and a better price as well. Highly recommended. read more

We purchased both hard wood flooring and carpet from Interiors & Textiles, at the recommendation of our contractor. The carpet we purchased was not cheap (cost about the same as hard wood) and after installation has a terrible smell and is still off-gassing more than 1.5 years after installation, despite airing out the room almost continuously and paying to have the carpet thoroughly steam-cleaned twice. We contacted Interiors & Textiles by phone and email 6 months after installation to ask for help remedying the situation, and they never responded. We are now going to have to rip out the carpet because the smell is still so bad that it makes the room unusable except when the windows can be fully open. I will never use their services again. read more

I wanted to leave a poor review for this business for a while (and mine will be the second since October, looks like it!) but I managed to get a hold of myself. Until now. We purchased 3 Hunter-Douglas PowerView honeycomb shades (meaning equipped with electric motors, two battery-operated models, one plugged-in model) from Fred Wee at Interiors & Textiles in 2017. Before doing so we had asked for another quote from a store in Sunnyvale, which ended up being cheaper. However, Wee sold us with his so-called fancy Palo Alto "Diamond Customer Service", meaning in-essence his store was in a higher-tier of Hunter-Douglas resellers with better customer support and perks. Or whatever. All of our shades failed after a year or so and had to be sent back to Hunter-Douglas. All 3 of them. Motor issues. Antenna issues. App and Internet hub control issues. WiFi repeaters that never did anything. Poorly-designed remotes with tiny buttons that don't even hold their batteries in place, hence random losses of power of the units. How hard is that to do? Actually, I forgot to mention all 3 remotes had to be replaced also; after a while their buttons start blinking stupidly when you press on them and nothing happens. Manufacturing defect. But all of this is more the fault of Hunter-Douglas than Wee's. Anyway, one of our shades (most expensive one, plugged-in) just failed for the 4th time! It doesn't respond to its the remote control, and the physical reset button (of the shade) is not doing anything as it appears to be stuck and doesn't move (poor craftsmanship). Did I mention mold all over the window-facing side? Yuck. I e-mailed Wee directly and he is completely unresponsive on the matter. I therefore logged a support request with Hunter-Douglas who in turn contacted him to ask him to assist us, no reply either. Very professional! Yelp won't let me attach a screenshot of their response to me, however I'm posting the text of their e-mail at the end of this review. I'll add that every time we had to ship back a shade WE had to bring it to Wee so he could pack and send it (at our expense!), taking one hour minimum from work for the round-trip to/from his store, which is 6 miles from our house, so an easy trip for him or one of his minions, who I'm sure have install jobs in our area every single day. And I'm not including OUR time to uninstall the shade, having no shade for weeks (had to buy temporary paper shades at Lowe's otherwise hello 6am sunshine), then our time again to go back to pick up the shade and install it again. That has always been ALL ON US. Not once did he offer to pick up/drop back the shades. Not once did he offer to come and troubleshoot our issues, to ensure that the shades were definitely not fixable on-site and that the only way to repair them was to send them back to Hunter-Douglas, which is, obviously, a major inconvenient and a last-resort thing. Not once did he show an ounce of empathy about our problem. So much for his fantastic Diamond Customer Support! And that's after giving him $4k of our hard-earned money for this horrible product from Hunter-Douglas, promising control via Alexa - a feature that never worked due to their ridiculously poor software (their in-house app never worked properly either). Because of Wee ghosting me, this time I've worked directly with Hunter-Douglas after doing some troubleshooting and they will send me the part which I think has failed on our shade (they normally don't do it for this type of electronic board); hopefully I'll be able to replace it easily and won't have to send the shade back a 4th time (on my own). I will never buy from this store again and advise friends and family members to stay away. Thank you for making us waste our time due to your non-existent "Diamond Customer Support", Fred Wee. You're a fraud and now Hunter-Douglas knows about it, I hope they investigate you and ban you from their approved resellers pool. To avoid this bad review, you just had to reply to the e-mail I sent you 9 days ago asking for your help but you chose not to, and you had another chance with the follow-up I sent 6 days later because I hadn't heard back. Response from Hunter-Douglas, for what it's worth: Hello Nicolas, The shade will have to be shipped back to be assessed. Since Mr Wee is nonresponsive to both of us, I will have to refer you elsewhere. I will get back to you with a referral. Thank you, Roxanne Hunter Douglas Consumer Support Specialist read more

I bought hardwood flooring for my entire house from Fred at Interiors & Textiles. After searching around and doing a lot of shopping and price comparison, T&I wasn't the cheapest (though they were close!) but the customer service was absolutely top-notch, and that was well worth the few extra dollars compared to a chain discount store. Friendly, knowledgeable, and willing to discuss and explain differences without and upselling other than to explain differences when asked. Fred was always happy to answer my questions and make sure things were going as I wanted. If you want to get a quality product from a place that cares about not just selling you something, but about getting you the end result you want, Interiors & Textiles is the place to go. I know it's where I'll go back to! read more

Interiors and Textiles helped us with our home remodel and we could not be happier! We were referred to them, when we overheard someone that we trust, telling another friend (at a party) about how great they were. Their prices are fair and Fred's knowledge is unmatched. All around great experience and totally recommend them. BIG thumbs up!! read more

Great customer service! Thank you for helping me with my blinds project. You went above and beyond! Count me in as a repeat customer in the future. Thanks again! read more

We had our second kitchen flood this past summer - suffice it to say, we were pretty familiar with the entire process in terms of dealing with insurance and finding vendors (again). We were not entirely impressed with our first floor vendor (salesperson was great but the contractors they used were not) so I was more careful this time around about which vendors we used. We have Lauzon solid hardwood & I stumbled upon Interiors & Textiles because it was listed as a preferred retailer on the Lauzon website. After some comparisons, we decided to move forward with Fred and I'm glad we did! From the beginning, Fred was very responsive and addressed all of our issues/concerns - especially relating to our subfloor & wood acclimation as they were not properly addressed when we replaced our floor 3 years ago. His install team (Marvin & Alfred) was awesome - very courteous and really took their time to make sure the job is done right! Afterwards, Fred took the time to follow-up and made sure we were satisfied with the project. I hope we never have to do this again (because it is NOT fun!) - but if we do, I definitely will have Fred take care of ALL of our flooring needs in the future! read more

Interiors & Textiles is a middleman that uses subcontractors to install flooring. In our case, even though they are an authorized dealer for Lauzon Flooring, Fred's subcontractor did not install the flooring to Lauzon's specification. As a result, upon our floor being installed in November 2020, Fred agreed there were deficiencies in the installation. We scheduled a date for the subcontractor to return but they were a no show. Eventually, the crew came back, but 5 months later in April 2021. When we then indicated we were still not satisfied with the work, Fred stopped responding to us. Fred uses a subcontractor (Distinctive Hardwood Floors) and pointed the finger at them when we had issues. So we had to not only deal with Fred but also with a subcontractor. This was not pleasant at all. The lesson I learned working with this company is next time to deal directly with the contractor doing the work, not with a middleman like Interiors & Textiles even if they have a fancy showroom. I recommend you first find a reputable contractor to install the flooring, don't let a middleman select your contractor. read more

Excellent installation and competitive pricing. Tom was extremely knowledgeable and very friendly. I couldn't be happier with the entire process. I will be working with them again in the future. read more

One of our blinds was broken and we reached out to Interiors & Textiles. They were responsive, knowledgable and professional. Our contact person, Tom was extremely helpful throughout the entire process. Thank you! read more

When I first got my condo, I had to get the old carpeting and floor tiles removed and get new laminate floor put in. They did a great job, and I couldn't be more pleased on how my place turned out :) I'm so glad I invested in quality material, since it's the first thing my guests comment on when they enter the place. It's such a random thing to get complimented on, but literally every. single. guest comments on how good my floor looks. read more

Interiors & Textiles - Flooring Near Me - Campbell, California

In a word, Fred Wee and his team at Interiors & Textiles are OUTSTANDING. From start to finish in cutting and binding a 12x16' custom area rug for my family room, Fred was impeccably responsive, proactive, knowledgeable, friendly, and helpful. He was one of the first companies to reply to my quote request. He set my expectations by explaining the exact process, sequence, and timeline. He answered every one of my questions patiently, and he encouraged me to let him know how else he could help. And Fred knew that I had a tight timeline, so he kept me well updated. Initially, I had requested quotes from multiple companies and was leaning towards working with a larger carpet store that was more well-known. But after having several brusque, impersonal, and overly sales-y interactions with this other company, I decided to work with I&T. And I'm so glad I did. The difference in I&T's customer service was night and day! I highly recommend Fred and his team. If you're in the market for carpeting and you value working with a small business that builds solid relationships in an open, friendly, and supportive way, I&T is the ONE. read more

Fred, I&T owner, ensured my wife and I had a great experience from initial window covering selections to final installation and everything in between and thereafter. Fred's industry and product knowledge and professionalism helped guide our selections in window covering styles, fabrics, and automations. It was our great pleasure to work Fred; he truly exemplified high performance service, transparency, and honesty in all aspects of our partnership together. We are delighted with the products and services provided by Fred and his installation team. We highly recommend Fred and Interiors & Textiles. read more

We've worked with Interiors & Textiles for years on window coverings that are matched to our needs (light filtering, light blocking, energy savings, etc.) and have found them expert in getting it done and done right. Recently we added four new motorized shades to the 20+ that I&T installed (a skylight shade install was particularly challenging). These worked out so well, we have started converting manual shades around the house to motorized, and I&T not only got the right materials, but also worked out the magic to get the "automations" and the remote controls set up just right. We're looking at whole-house recarpeting, and we'll surely work with Interiors & Textiles, because of the quality of the advice, the installation, and the followup service/consulting. read more

Interiors & Textiles did an outstanding job installing new carpeting in our office suite. When we were ready to replace it, I contacted Fred because we were so pleased with the work he did three years ago replacing the hard surface floors in a few of our rooms. Fred guided us through the selection process and responded quickly to our many questions. His showroom is extensive and I was comfortable visiting it during the pandemic. When we wanted to see a larger carpet sample, Fred was able to get it for us quickly from the manufacturer. The work was done when scheduled, and his installation crew was courteous and attentive to details. The new carpeting looks far better than we had hoped! We have one more area in our suite that needs new flooring and I know we will return to Interiors & Textiles to do the work! read more

Just had marmoleum installed, and I'm completely delighted. The team in the showroom were incredibly helpful getting us to a decision. Scheduling was straightforward and they came when they said they would. The final result looks great. Five stars all around. read more

If only I could give negative stars! I purchased a home, and needed window coverings. Two windows needed to be covered immediately because people outside could see into my bathroom and kitchen; the rest could wait. I went in here one afternoon, had a good vibe, and agreed to let Robert come out to measure our windows. I booked an appointment for Friday morning. Robert never showed. I called a half hour after my appointment was to have begun, and was told that he had written my appointment down in the wrong place. He said that he couldn't move anyone else's appointment to accommodate his mistake, but that he could come back at 5pm. He was late for the second appointment at 5pm. When he did get here, he focused all of his attention on the one window that I wasn't interested in covering immediately. Then he glanced at his watch and realised that he probably had other places to be on a Friday evening, so rushed through the rest of the windows, including the ones that I most needed covered. I ordered blinds from him anyway. I figured that measuring a window isn't a big deal, and that ordering blinds isn't a big deal. Oh, how naive. I paid half up-front. It took another week for him to call back because he couldn't get all of the options together that I wanted. Really, it took a week to figure that out? After the blinds finally arrived, I paid the other half of their cost. I got them home and started to install them. One set of blinds was too short by about three inches. The second set of blinds was also too short, and there was a manufacturing error that caused them to be hung on a diagonal. I took them back. Robert wasn't in, but the other staff were extremely apologetic and said that they'd send them back to the factory to be fixed. I was clear about both the length issue and the mis-hanging issue (even emailing afterwards to confirm the correct length for the blinds), and they said that it should be an easy repair. After waiting a month, I called and found out that the replacement blinds had been waiting in their store for several days. Thanks for calling to let us know! When I installed them again, the mis-hanging issue was fixed, but the length issue wasn't. They were still the exact same length. The sticker on the package from the factory noted their specifications, which was the too-short length from all along. I took them back in yet again. Robert wasn't in again. This time, the other staff told me that they weren't sure if they could get the blinds because the colour that I'd selected had been discontinued, but that I'd have to wait for Robert to call. He did, a week later, leaving a message stating that he'd refund my deposit. My deposit? What about the rest? I went back into the store, hoping to catch him in person since I haven't actually talked to him in person, but was unsuccessful again. The other staff said that they couldn't help, that only Robert could do it. Two weeks later, without communicating with me in any way, both charges were refunded. If it had just been the first manufacturing error, I wouldn't have been upset. Manufacturing errors happen. However, when they do happen, I expect the local vendor to deal with the problem and communicate to me what is happening. read more

WARNING: We had a horrible experience. We would never use them again and hope we can save someone else from the kind of nightmare that we had in dealing with these people. Update: I understand this company is under new ownership. I can't comment on whether or not the service has improved. All I know is that we are still living with a damaged and poorly installed floor, and even though I was contacted by the new owners, they did not offer to fix or replace our flooring. read more

Fred at Interiors and Textiles was a bright light along my walk in downsizing and moving. The "perfect" floor material and reasonable quote with some new ideas delighted me right from the beginning. He worked within my short deadline. Communication was easy with his returns of texts or emails, even phone calls..no wonder I wish there were one more task to do in my new home where I could call Fred...maybe there will be! read more

After looking several places, I chose to work with Fred at Interiors and Textiles. They offered the best selection of Karastan wool carpet, which is what we were looking for. Fred provided great assistance and was helpful and patient with our decision process. We ended up with exactly what we wanted. The quality of carpet and pad, and the installation were all terrific. I would definitely recommend them! K. Wolf read more

I had called to get my carpet cleaned only to hear what I really didn't want to hear. I needed new carpet! I had them clean the carpet anyways, but then we found out we were expecting and needed new carpet asap! I spoke to Fred who was extremely knowledgeable and had a great selection of carpets to choose from. Then I had him come and measure and quote us on blinds. I loved the selection of Hunter Douglas blinds, but not so fast!!! Since our windows are so old (single pane wood frame windows), Fred told us we need new windows and blinds wouldn't help due to the moisture. I appreciate the honesty and integrity that Interior & Textiles had in helping us. read more

We ordered 14 Hunter Douglas window coverings from Interiors & Textiles for our new home. They look beautiful. During installation I noticed that one of the coverings was damaged on the bottom, 3 had errors in the threading and 3 of the wands were not secure because they were drilled to large. We worked with Jaye and she made sure to get us replacements for everything very quickly. Minus one star because it took a almost 2 months to get the window coverings installed in our house from when we ordered (we were told it would be a month). read more

Interiors and Textiles did a great job installing carpet in our home. Owner Fred Wee is knowledgeable and professional and provides first-rate customer service. Communications by both Fred and office manager Sarah Caldwell were proactive and helpful throughout the process. The installation team led by John Knowles and team were skilled and efficient. Our carpet is beautiful and incredibly soft under foot. We enjoyed working with them and love our new carpet. We're engaging them again next month to refinish our hardwood floors. It's great to have a locally-owned business with integrity, knowledge and professionalism. Thank you Fred and Interiors and Textiles. read more

i also had a Hunter Douglas shade that was broken. The shop that I originally bought it from was very unhelpful as the shade was over 10 year. They stressed it could not be fixed and we are doubtful they even reviewed the problem with Hunter Douglas. We took it to Interior and Textiles and they gladly set it to Hunter Douglas in Sacramento to be fixed. I received back yesterday and it was perfect. Wonderful customer service on a product they did not originally sell to me. read more

I have worked with Fred from Interiors & Textiles a year ago on multi room installation of hunter Douglas shades - 15 in total. It started innocent enough, with me visiting few stores selling blinds in the area. Out of those Interiors & Textiles was a 3rd one. I'm picky, maybe a bit too much :) I like to check out the stuff I will be able to buy, compare, think things through - especially for something that expensive. I remember being pleasantly surprised by the service that Fred offered - he would answer my question, but wouldn't be pushy at all, which I liked. After some time (I think I visited twice before that happened), Fred come over on his day off (!) to do a walk through my house, do measurements - and show me catalog of blinds in person, that allowed me to compare colors to my walls etc. I still wasn't sure what I wanted and Fred agreed to leave catalog with me till the next day (I'm told this is not standard practice, so I'm very thankful :) ). Eventually I signed purchase order. Blinds came, installation happened. Unfortunately I made a mistake - what I thought was bottom-up blinds is really top-down, so 6 of them ended up being different then what I expected :( While I had to pay extra to get this fixed (it was my error after all), it was just a fraction of the cost of blinds and the whole process was painless. After few weeks of enjoying new blinds (I have them linked to Alex'a, so I can open them up when I wake up just by talking and close them when going to bed, pretty awesome), I have noticed one of them having tape where it shouldn't have been. After closer inspection it turned out 3 of my blinds had tape like that and one of them ended up being slightly damaged (tape stuck to the blind, pulling some material off with it). To my surprise all 3 of them were replaced at no cost to me - while only one was damaged and only slightly! Hope this review helps others. Long story short I was very happy with the service I have received. read more

We had a bad experience with Costco, after a bit of research we found Interiors & Textiles. We met with Fred and what a great experience.We immediately felt conformable with him. Our shades were installed in time and with great care. Thank You read more

If i can give 5 minus star, i would. We hired this vendor on 7/4/20 to install Kahr HW floor at our house for $35,535 and paid $26,650 deposit. I repeated told the vendor we want the job to finish by 8/13/20 school starts and the vendor said no problem. The job started on 7/30/20 and come to an abrupt stop on 8/10/20 due to the vendor short order of all required materials *8 boxes of HW, 2 stair nose, 21 feet reducer, and 5 piece of T moldings). Keep in mind he came and did the measurement before the contract and guaranteed that he will order enough material, and also put in writing that the HW is in stock at the distributor and he can order and get it within 1 day. He try to blame on the 16 planks of HW that has defects from the original order, but that is not the case as there was not enough wood to finish 2 landings and 4 flights of stairs. The saga continues when he reorder the material, he said it will take 4 weeks before the new material to show up due to Covid. The install restarted on 9/11/20 only to stop AGAIN on the same day when the installer and us both notice the stairnoses color and texture do not match the HW floor that is specified in the contract. From this point on, the vendor agreed in writing there is a problem with the quality, but does nothing but blaming distributor and the 3rd party vendor they use to make the stairnose. and with no ETA on when this will be resolved and when to finish the job. His standard and only answer is that "i follow up daily, and haven't heard anything so nothing i can do". Since there is no concrete plan/ETA to have the replacement material ready to finish the job, i proposed whether he can use HW Plank on the stairs and paint to match the HW floor color. He said he cannot do that as that is not in the contract. And propose we pay for the incomplete job and we can ask and pay someone else to finish the job. Why should customer pay for a incomplete job and pay in addition to finish the job?? He then said the contract did not say when he need to finish the job so he is not violating the contract. It has been over 3 months since the contract signed and we are left with a house missing 2 landings and 4 flight of stairs without cover and there is absolutely no commitment from him on when the job will finish. Anyhow, you get the drift. If you want someone only cares about taking your money, and pass on all the issues, and leaving the customer hanging with incomplete jobs, then go with them. One more thing, if you read this and still want to go with them, please make sure: 1) in the contract to stipulate must completion by date; 2) do not pay majority in deposit, pay less than 40% in initial payment as you will have problems; 3) be ready to deal with all these issue and get yourself a lawyer and go to court as last resort. read more

This review is long, long overdue... I can't say enough great things about Interiors & Textiles. I had quotes from three local (Palo Alto) window covering companies and hands down Fred Wee was the most knowledgeable, responsive, and professional vendor I have ever had the great pleasure to engage. Fred was always prompt and gave excellent advice and guidance regarding which coverings would work best for an expansive set of 18 windows in a massive gathering space for our school. We went with double roller shades and they are absolutely perfect for the space - quality product, quality service, quality installation, quality follow-through and competitive pricing! I've worked with commercial and residential vendors for over 20 years and Interiors & Textiles - owned and operated by Fred Wee - is without a doubt the best there is. read more

Gosh. Same experience here. It took them 4 months to get it right. New house and I wanted things done right so I got Robbyn to come out and measure up. Even with 'professional measuring and installation' they screwed up so many times it actually became laughable. They forgot to measure half the carpet, measured the windows incorrectly, ordered the wrong valances (left hand instead of right), wrong length... the second installer (the first one was so rude we refused to have him back) had to saw down valances that were FEET too long..... Please, AVOID!. read more

I've used Interiors & Textiles on several different occasions to reupholster antiques. I have found the quality of the workmanship to be excellent and the choice of fabrics better than any of the other upholstery shops in the area. I made the mistake of taking two stuffed chairs to an different shop (Jensen I think) and the work was terrible. My most recent re-upholstery job was with Robert - the chairs turned out beautifully, but I found him to be less than helpful. He isn't there anymore. I just went in with two more old family heirloom chairs and Shari helped me. She is great -- friendly, and is helping me keep costs down without sacrificing quality. read more

As an Interior Designer I have utilized the services of Interior and Textiles on numerous projects in the past couple of years. I had stayed away from I & T until I learned that they had a new owner, what a contrast of ownership! We have fabricated area rugs and done custom window coverings all with positive results. Currently I am working on an upholstery project which included the purchase of upholstery weight goods and labor. I have found them to be communicative, efficient and competitive with the high quality which my clients demand. I will continue to do business with them they have earned my loyalty. Bonnie McGregor read more

I agree with previous reviewers that bemoaned not being able to give "0" or negative stars. I was quoted and purchased Hunter Douglas shades from Interiors and Textiles. The installation went smoothly and I am pleased with the Hunter Douglas product. However, they billed my account for $300 more than they quoted without explanation, apologies OR AUTHORIZATION! When confronted, their accommodation was that they would give me a $300 credit on a future Hunter Douglas purchase. Needless to say, there will not be another purchase of any kind. I do not feel I could trust them with a credit card number again. I would be better off handing my wallet off to street gypsies! read more

I have sent business to interiors & Textiles Corp and got excellent feedback on both the products recommended and purchased, as well as on the installations. Fred is the new owner and is very professional. He is focusing on meeting and exceeding his customers expectations and getting them more than satisfied. Fred and his staff of interior designer are offering a high level knowledge on all the products offered. I have dealt with several local flooring companies and this is one of the best. I highly recommend you use them, well worth the investment! read more

She was pleasant on the phone and solved my problem within 5 minutes of the call. I called her and she was willing to listen to me. I dropped by and she gave me the part I needed in 5 minutes. I solved the issue within an hr of my call. While "De Anza Interior, Inc." was just a B*TCH on the phone. She just would not listen. read more

I believe these folks really have their act together. Buying blinds/shades is always iffy because slight screw-ups in measurement or installation can ruin the whole look. I was abit concerned about Interiors & Textiles because some of the older reviews (circa 2008) were pretty negative. Apparently there has been a complete turnover in staff since then, and the newer reviews reflect this. Here is what they did for me. 1. I was not sure exactly what I wanted, so I dropped by the shop to look. The owner (Fred) showed me the basic options and then offered to come to the store on his day off to accommodate the schedule of my designer friend. We finally settled on something I had not seen before -- Hunter-Douglas gliding window panels. 2. Fred came out the next day to do the measurements himself ... this consultation was free. 3. Fred quoted me the same day & added quotes for two other options I had considered, just in case I wanted to change my mind. 4. Production was at the HD NC plant ... and I was emailed production status (the whole process took maybe 2 weeks). When the plant slipped the ship date by a week, Fred called them and we got pretty much back on the original schedule. 5. I was emailed when the panels arrived and made an appointment for the installer to come out later in the week. 6. The installer arrived promptly (actually 20 minutes early) & finished the job in about an hour. The panels looks great and the measurements were perfect. 7. If only all service businesses could operate this way! read more

I have had the pleasure of working on two design projects with Fred & his team. Fred is knowledgeable, responsive and the utmost professional. The window and floor covering selection is extensive, allowing us to select the perfect solutions for our clients. Fred's installation team is experienced, respectful and ensures that the product is installed perfectly. Fred and his entire team understand customer service and are always willing to go the extra mile to deliver excellent service. I look forward to working with Fred and his team on future projects. read more

This was my first time ever buying any kind of window coverings. Shari was patient, courteous, and knowledgeable in helping me select the appropriate shades. What helped put the 5th star on this review was that she made a special trip on Sunday to measure my windows since my weekday schedule was not available, even though they are nominally closed for business on Sundays! Mark the installer arrived on time as scheduled and did an excellent job installing all the shades (which fit nicely). He was also very patient and courteous - contributing to the 5th star. The window shades look great - I am very happy with them. Thanks to Shari and Mark for exceptional customer service! read more

WOW. These guys are dedicated to customer service, all the way to the top. I strongly urge anyone reading the negative service reviews to ignore them; plenty of companies have employees that make mistakes, but what counts is a manager/owner that makes things right and Interiors & Textiles has this! I purchased carpeting and installation this past summer, and got just the right amount of attention during the decision-making process: prompt assistance, good advice, and flexibility - WITHOUT being hounded by annoying high-pressure sales tactics. There was an issue with the delivery, through no fault of Interiors & Textiles (factory/supplier error) but they took full ownership of the issue and bent over backwards to work around the problem so as to get the installation done to meet my schedule needs; management was involved and communicative throughout the whole process. There was plenty of follow-up and personalized service; I felt like I was doing business with my neighbor. I cannot recommend these guys highly enough. Barbara, Palo Alto California read more

Had a great experience working with Fred and his staff, for my design project. Job was completed on time. Couldn't be happier with result.

Interiors and Textiles did a great job in helping us select carpets, shades and drapes about three years ago. Working with their designer Shari was a real pleasure and the result was beautiful. But three years later the bedroom carpet started to stretch and pucker in spots. Despite the extremely busy holiday season their installation manager Sally managed to fit us in and her two carpet installers Marvin and Caleb showed up exactly on time today. They were extremely pleasant and professional. In a little over an hour they moved furniture, reinstalled a portion of the carpet, made some repairs and replaced all the furniture. Outstanding. My wife and I are very pleased with the way the company stands behind its products and the guys did an excellent job. read more