A little more corporate than I was hoping, but overall the place is solid, clean and spacious. Our corner suite had huge floor to ceiling windows and a decent panoramic view of the "waterfront". Valet service was quick and friendly. The bar downstairs is a busy night spot. The bathroom was spotless and the bathtub would have been better if it was a jacuzzi. read more

I'm so glad I stayed here. The location is outstanding!! It's a 5 minute walk to the Silver Line station and a 10 minute walk to the North End and Quincy Market. Everyone was so friendly and helpful. We even got a free upgrade to a larger room. Score! read more

After traveling from San Francisco, I stayed here for one night before catching the Fast Ferry to Provincetown. Not a bad experience, but nothing remarkable either. The hotel is fairly new and the rooms are big with great bathrooms. The hotel itself is also big, so if you're looking for a quaint Boston experience, this is not the place to stay. The Intercontinental has more of a mini-Las Vegas vibe (minus the slot machines and waitresses with giant implants). The location is nice also...on the water with some good views. Two different restaurants to choose from...one French and one Sushi. (Please see my next posting to read about my horrible exerience at the French restaurant, Miel. Overall, I would have given the Intercontinental four stars, but the service was only so-so. There was only one front desk attendant checking people in on a Saturday afternoon, so I had to wait just a little too long. I asked the conierge about a restaurant that a friend had recommended. He turned around, grabbed a map, circled the spot and handed it to me. I had to actually ask him if he would help me with the directions. And last, the service at the restaurant, Miel, was awful. Miel night be independently owned, but it is still a reflection upon the hotel. Nothing horrible to report about the Intercontinental, but they have an opportunity to refine things a little. read more

Everything about this hotel is fantastic. It's close to the subway station and numerous outstanding restaurants and sites. We had a great view of the harbor from our room, and the staff members were helpful and highly professional. We stayed at the club level and the breakfasts were fabulous and evening wine and hors d'oeuvres were scrumptious. The room was spotless and well appointed. Everything about our experience at the InterContinental in Boston was perfect. read more

We stayed at this hotel from Friday to Sunday and the experience was great. The location is excellent - less than a 10 minute walk to many tourist attractions and right on the harbor. Check in was a breeze and the service was great. Looking forward to staying here again. read more

Rooms - Beautiful and spacious room but it was really noisy at night and walls are paper thin. I didn't get any sleep at all. They charged me a full night extra for late check-out even though they said it's complimentary. Staff & service - Staff were not attentive at all for a 5 star hotel. You want to ask them, are you here to service customers or just look good? Tried to get someone to hail a cab. He saw but turned his back and started talking to his colleague like that person was his long lost friend. Disappointing. Price - Very expensive and had been charged 3x for 1 night stay. I had to complain between the credit card company and then to the hotel a few times before anyone would fix the problem. Since it took 3 months to fix, I had to pay over $2500 for no reason. Even though they verify your charges when you checkout, they still seem to somehow mess up the billing after you've already checkout! No apologies were given and I only received an attitude of inconvenience to them. In the end, I was still over-charged a couple of hundreds of dollars for services not rendered. Not happy. I've never had this problem at Starwood hotels, Four Seasons, Loews or Hyatt. Health club - Decent and lots of equipment. Smells like chlorine during the entire workout. Food - Even thought they tell you they have 2 restaurants on site, those options were not available for dinner. We ended up eating at the bar (really expensive). Bottom-line - Never staying here again given all the options you have in the Boston area for 5 star hotels. I will remember next time. read more

A big thank you to Abby and the staff for making my second stay at the Intercontinental wonderful. My faith is restored :) Everything from the room to the breakfast were all first class! After the last stay I would definitely stay here again. read more

Booked a long Presidents Day weekend through Priceline via "name your price" and got the Intercontinental at a great price. Hotel was as you would expect from an Intercontinental. Great location, well appointed and luxurious room (bathroom was fantastic in particular), all the staff were very polite and courteous. We stopped off in the bar for a quick drink after going out to dinner one evening as it was really buzzing - they had a singer / band that really reminded me of the wedding singer at the end of the Hangover movie! Great lychee martini as well (although too strong for my g/f!). Great hotel. read more

This hotel is Fantastic in every way. I went there to attend a gorgeous over the top photography exhibition by photographer Jonathan Ressler. It was amazing and my hope is that I go back to this hotel for other incredible events just like the one for Jonathan Ressler Photographer. read more

We had a great stay at the Intercontinental. We live in Boston, but spent a night there to get away without going far. The room was impeccable, the food was good, and the bed was comfortable. Best was the service - everyone who worked at the hotel was so nice and really helped make it a great stay. read more

Beautiful hotel in a convenient Seaport location! The staff was very professional, the rooms were large and very comfortable and I love the upgrade to a Jr. Suite - thank you! read more

We checked in early and Sohail the doorman greeted us with a smile and a great attitude. When he heard it was our anniversary he had a bottle of wine and chocolate cake sent to our room. Outstanding!!! Great stay! read more

Great service, beautiful hotel. Expensive and no free wifi or bottle water. Pretty weak for that.

Large rooms. Once you get used to Vegas hotels, it really hard to find a hotel that is up to your standards. InterContinental Boston has the view, class and comfort. Oh! and the location is great, adjacent to the Northend, Backbay everything! read more

If hotel emergency preparedness is important when you book a hotel, Intercontinental flunked anyone's test on August 21, 2010. An electrical fire releasing toxic fumes led to emergency evacuation at 2:00am. From then to 4:30am, 800 to 1000 guests stood outside, barefoot in bathrobes, surrounded by Boston firefighters and police. After 4:30am, guests were sent to Boston Harbor Hotel, whose 3rd shift staff provided sheets, bottled water and breakfast to refugees from Intercontinental Boston. Intercontinental staff were totally absent for 7 1/2 hours after the fire. Intercontinental Boston's response was cold, a mere refund of that night's stay. Shame on Intercontinental for no emergency preparedness. Bravo Boston Harbor Hotel 3rd shift for humanitarian treatment of another hotel's disaster!!! read more

The going room rate around $250 isn't horrible. The upfront charge of $150 a night for 'incidentals' however is ludicrous. I can understand the need to have a CC on file for charges... but this feels like a sketchy way for IHG to collect several thousand dollars a night to turn a profit on before refunding something you haven't asked for. The room and bath were spacious, and everything is clean, but Ive had just as nice at half the rate. Or less. The decor is straight off page 14 of the Bland and Outdated Hotel Rooms Supply Catalog. The babypoo green couuch was especially bilious, but at least it was a break from dirty gold, dull taupe and brown. The use of a top and bottom sheet would have been greatly apprecated. Simple amenities like a luggage stand are absent. Make absolutely sure you pack chargers with wallplugs, because unlike the super8, there isn't 1 bloody USB in the entire room . Nope, not even on the TV (the only appointment in the room that looks like it was made in this decade. Don't plan on storing so much as a bottle of insulin in the minifridge. Its packed to the gills and my wallet puckers to contemplate the cost of a Snickers bar. This stay is disappointing to say the least. My husband and I are in search of better accomodations. If ever asked i'll recommend my friends stay anywhere else. read more

This review is for their banquet event. I was there for a birthday party with guest of 100 people. Top notch service. Professional and polite servers! Food was yummy. Good times. read more

Very nice hotel. We stayed here with our 8 month old and the staff was very accommodating and friendly. The rooms were very nice and comfortable. We enjoyed the large tub and separate shower. Nice views as well! read more

In town, high end upgraded room with separate tub and shower in the bathroom, available swimming pool and work out area and robes in the room. I only got to stay one night on the way out of town on business, but it was nice. Relatively quiet even with being off a busy street. The staff is friendly and helpful. Comfortable beds and good sized TVs. Definitely would come back. Enjoy Boston! read more

We enjoyed a nice night at this hotel. Staff was amazing and room very comfortable and clean. Good location and my husband enjoyed the gym! Next time we will visit when it is warm so we can really take advantage of the city! read more

I had the pleasure of staying here recently and let me tell you this is a nice hotel. I've stayed in my share of Boston hotels and this is one of my favorites. The bathroom was HUGE and so clean. It had a dream soaking tub and large shower. The bathroom was really the stuff dreams are made of. The bed could have been a little more comfortable. It was very firm. The wakeup call was prompt and every person I worked with was polite and helpful. read more

I will start by saying that I did not actually stay at the hotel, but did have an appointment in the Spa. I was given a gift card for a 90-minute massage. Great right? Nice, long massage in the spa of a high-end hotel. Something I definitely would not be able to afford on my own. I was in the waiting area prior to the start of my 1:15 appointment. The masseuse did not come and get me until close to 1:25. He brought me into the massage room and then proceeded to talk to me for another 15 minutes about politics, education and scented candles. I just wanted my massage. I was finally de-robed and ready to go around 1:43. Fast forward 55 minutes later to 2:35 and the masseuse told me that my time was up. Mid-massage. Such a waste of time. Feel bad for the person who spend $300 on the gift card. You can have a better experience at a fraction of the price literally anywhere else. You pay for 90 minutes you should get 90 minutes. This was not my fault and was not worth my time read more

Clean Room , Friendly Staff, Great gym. so theres lots to do here they got a Japanese Rest. the size of my bathroom LOL and SNOBS galore at the main lobby bar. Other than that Its a VERY nice hotel. read more

Just returned from a very nice weekend stay at the Intercontinental. The staff was friendly and helpful, and even sent us a free bottle of champagne for "our anniversary" (it was my birthday, but close enough). They were always kind enough to offer restaurant reservations or give us directions on how to get around. We didn't try the spa or the restaurants in the hotel. The location of the hotel is a pretty good one, and the harbor is a picturesque location that is fairly close to restaurants, public transportation, the Aquarium, Faneuil Hall and Quincy Market. We ended up with a street view room rather than a water view room, but it was still very nice. read more

I stayed here in December 2014. This place is beautiful! The rooms are spacious, very well kept and the service from the valet to room service was extraordinaire. The view of the city was not the best but all else deserves five stars!! read more

Love everything about this hotel! Beautiful, luxurious rooms, great bars and ballroom event space! I love the outdoor bar on the waterfront in the summer time - some of the best sangria in town. I also love the indoor bar, Rumba - gorgeous ambiance, comfy seating, great drinks. They also have super friendly staff and concierge. I've always had great experiences at this hotel when staying, dining or lounging! read more

I like it! Only complaint was the first night - we had noisy neighbors. The walls seem a bit thin but apparently they checked out because I don't hear them anymore. Beautiful city view! Beautiful efficient gym with necessities- I would love a leg press and a squat rack but you can't have everything. Pool looks beautiful - haven't been in yet. I am debating on a spa treatment so we'll see. Nice downstairs area with sitting - great for reading! We went to Miel last night for just dessert - great cappuccino and I had the Chocolate Fondant which was excellent! Excited to try a drink at the Rumba later tonight and brunch at Miel on Saturday. Beautiful hotel! read more

We were so pleased with our stay ! I have to mention the front desk manager, Jerry Enamorado who was very accommodating and helpful during our checkout. Would highly recommend staying here. read more

Excellent hotel: clean, impeccable service, great food, and spacious rooms.

Beautiful hotel and excellent service. The rooms were gorgeous and spacious. It's near some great restaurants in a beautiful district. There is a beautiful waterfront trail behind the hotel and the conference area and food was excellent. read more

This is a halfer review, I need to start packing, leaving tomorrow. I love the location of the hotel and if your staying here during halloween this is the place to be. We searched halloween for Boston and the Intercontinental had top reviews. I also love that everything is at a touch of a button. I love the reading light that is bendy, the night stand light and the recessed lighting in the headboard. I also love the on and off button for the hallway lamp. So did anyone see the Oprah show with the pot pies from cape cod, well I went. This is how great the hotel is... they came to our room picked up the pie warmed it and brought it back on a tray with to forks napkins and 2 plate!. We had to sign something because we were bringing outside food in, but no biggy. read more

Very nice room, food in the bar area was excellent. Only three complaints....#1)parking $44.00 for 24 hr #2)room service food (everything we ordered was wrong except the soup, even received champagne when I ordered wine) #3 no free wifi. Nice place to walk around. read more

I hope one day to actually book a room here, but for now I just have to appreciate its outdoor patio/view, bar, lobby & bathroom. Drinks are overpriced but the facilities/scenes are top-notch! read more

Highly Professional staff, Very friendly waiters and servers at the Rumba Bar, and highly friendly people. Will recommend to my colleagues. I have had a business meeting here, and have attended receptions for work. I prefer the caliber of professionalism here to other hotels in the area. Incredible décor and attention to detail. Treat guests and patrons like gold, as they all remember me by name. Will patronize this location as often as I can. read more

This was our first experience with Intercontinental hotels. From the moment we arrived we were greeted with excellent customer service. Our room was quite large, and extremely clean. Beds were comfortable, view was nice from our room. The Spa, pool, and gym area were clean and relaxing. Where ever we went we were offered a drink or fresh fruit. The Club Intercontinental staff were so accommodating, and the spread of food was delicious and plenty. The best was when returned to the hotel.in the evening the Concierge Brittany struck up a conversation with our Daughter who told her we were in Boston for her birthday. A half hour later there was a knock at our door with a decadent chocolate cake saying Happy Birthday, cookies and milk and an adorable personal card from her to my daughter. It Made her day. Even the valet handed us bottles of water for the ride home. This was probably our best experience at a hotel in a long time. The Intercontinental really knows customer service. We will definitely return!! read more

InterContinental Boston - Hotels Near Me - Boston, Massachusetts

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I had 3 stays. I had major problems. I emailed 7 times to the hotel, never got a response. I am a "Royal Ambassador" and requested my (guaranteed) early checkin and had bed preferences (sometimes one, sometimes two). Never acknowledged. There is no provision nor recognition for IC's top customers. I posted a Tripadvisor review and they responded with a form letter I emailed Lisa Ares who posted an "apology" on Tripadvisor four times but she never responded. This makes it worse. I filled in the online survey when you connect to the Wifi all 3 times. Not a single response. Completely ignored Never acknowledged as a Royal Ambassador. Never acknowledged the problems. 35 minutes (after I got to the front of the long queue) to check out. The most lackadaisical and poorly trained front desk clerk ever. Nobody cheerful. No sense of urgency. Food runs out after 10 minute in the Club Lounge (standing room only) -- which should have been completely predictable. This is a poorly managed hotel, period. I tried three times this month. I stay 100+ times in IC hotels around the world. It is one of the nicest ICs, but the most poorly managed. When you ask for feedback and then ignore it, this is a kiss of death for customer service. read more

Other than being pricey, this hotel is filled with luxurious amenities and outstanding customer service. The only problem I had was the water took awhile to heat up sometimes! It's placed in a convenient and scenic spot and easily accessed the main parts of Boston's pride locations. Loved my stay in Boston:) read more

Sat outside at the bar tonight. My husband ordered a scotch, no ice. First time it arrived, it came with ice. Second time it arrived it came no ice, but watered down. My husband went to the bar to get it fixed the third time, the bartender was irritated and poured directly from the bottle and measured precisely. The scotch in the bottle was clearly watered down. My husband drinks the brand all the time, and it didn't even taste or smell like scotch. $18 glass. A real disappointment that a place like this waters down its scotch. We won't be going back. After dinner, we went to the Boston Harbor Hotel bar and spent our money there. read more

We had a great stay here on a weekend getaway to Boston. Very easy to get here from the airport via the Silver Line. Boston as a whole is an easy walk (Boston Common, Fanueil Hall), a leisurely if slightly longer stroll (Back Bay), or a quick subway ride (Harvard Square) away. I booked the room via Hotwire at a fairly significant discount off the rate being given on the Intercontinental website. Even so, I did not feel that we were given any sort of lesser treatment. In fact, I was very pleased with our room, which was a corner room on the 11th floor looking toward the city. The floor to ceiling windows on 2 of the 4 walls in the bedroom area gave the room a very airy feel and also provided some nice views. I loved the bathroom, particularly the deep soaking tub. Bathrobes were also provided, which were a nice bonus. Room also featured an iPod docking station in the clock radio (which also featured "nature sounds" for those of you who need a bit of white noise to sleep). We used the gym several times during our stay and were pleased with the atmosphere, number of machines, amenities (ample towels, fruit, water, etc.), and cleanliness. Overall, I would definitely recommend this hotel to others. read more

Everything about this hotel was superb, from the service, to the room itself, to the brunch buffet. My only disappointment was that I paid extra for a waterfront room, and there really wasn't much of a water view. But this doesn't stop me from highly recommending the hotel. I just won't pay the extra money the next time I'm there. read more