We had an amazing stay at the Intercontinental! Humberto and Mr. A truly made our vacation . We felt like we had been at a comedy show after a ride to Enterprise with Mr A.. So hilarious. The rooms were exceptional and every staff member from the front desk to the maid service to the bell hops were incredible. Kudo's to everyone and thanks for a great stay. read more

Incredible, I stayed twice at this hotel the first time was pretty well the second time was outstanding. Room is nice and well kept. I also like it that they have the luggage staff bring up all of your stuff considering we had tons of luggage. Overall incredible hotel I highly recommend staying here! read more

From check in to check out my girlfriend and I celebrating our anniversary, we were looked up and down like we didn't belong. We were given the wrong room, with no accommodation. Been waiting 2 weeks now for a $100 refund and barely get responses from the staff. At $560 a night you would assume they would take care of you. I've asked for a full refund, which to them seems out of the question. Don't stay here. I've had better sushi from a gas station.. read more

One of my favorite hotels that I've ever been to and I've traveled the world. It started with the valet being extremely nice and helpful towards me and my girl. The lobby was breathtaking and as clean as it comes. When going up to our room, we had the most beautiful view of the city!!!! No extra cost!!! Clean, hot tub, big.. everything you could ask for in a hotel room We then went down to RumBar (the lounge inside the hotel). Great drik and good food. The bartenders were awful, but that has nothing to do with the hotel at all. I am from Boston and will definitely be back here a lot for an escape!!! read more

The room was amazing but service was like really poop.... The Continental breakfast wasn't even breakfest, there was just salmon and pastries. No eggs, no bacon, no WAFFLES!!! Only other good thing besides the room was that dude Spencer that works the check in desk. He was real cute. Edit: Okay just do not stay here, valet overcharged us by a ton read more

I was part of a team who coordinated a 600+ person gala held at the intercontinental and I cannot speak highly enough about my experience. The staff is unbelievable. Our event coordinator, Julie, was professional, responsive and always had a thoughtful solution to every issue raised to her. Leading up to the event as well as event night, every single staff member from valet to banquet setup to front desk were incredibly helpful and courteous. The hotel is beautiful with comfortable guest rooms, delicious food and great event space. If you're throwing a party, this is the place to do it. read more

I am here to corroborate comrade Yelper Karen T's review of this hotel. Unfortunately, what she says is true. My friend had his laptop stolen from his room. Prospective travelers to the Intercontinental Hotel in Boston, BEWARE... put your things in a safe. read more

A perfectly clean hotel, probably more in the four star range, but totally pedestrian. Minus a star because I had two double beds (not the king or queen I requested), and I was told that there was nothing else. My work colleague who checked in later got the suite. Not cool. Perfectly fine sheets/pillows/flat screen TVs, but they charge extra for everything. 15 minutes in the business center to print my boarding pass cost $5. I hate that stuff. Lame. I stayed here because it was terribly close to where I was doing biz (spitting distance, really), but I'd go elsewhere on my own dime. read more

I was here for 3 months working on a project. Of the approximately 10 people in my immediate office, 4 of them had STUFF STOLEN including a laptop worth over $6000. The hotel claimed they were not responsible. Stay at your own risk. read more

Stayed with my sister and boyfriend in January 2018. First time in Boston, and would 10/10 recommend this hotel as a great place to stay. Friendly and accommodating staff. They let us check in early and held our bags on the last day so we could walk around the city before heading to the airport. The concierge was a nice touch. The doorman offered to haul rides each outing. Great bar for a nightcap although crowded. Clean room and awesome bubble bath. Amazing spot to walk around and explore the city. Felt extremely safe walking around even at night. read more

I really can't express how grateful I am for Sasha and her team at the InterContinental Boston. After learning of the closing of Great Bay, we had about 2 months to look for a new ceremony site location for our wedding. After taking a tour of the hotel, I knew it was perfect. It was modern, sexy with a splash of Asian flair that screamed "us". The InterContinental went above and beyond to make sure we had a picture perfect wedding. Sasha checked in with me on every aspect of the day including our arrangements. They even threw in a free junior suite for us valuing at least 3k a night for 2 days. When we arrived back at our suite after the reception, there were champagne & chocolate covered strawberries waiting for us. I really didn't expect such treatment from a hotel because we weren't spending a lot of money there as our reception was off site! Sasha even offered to return our rentals to the florist for us knowing that we had a short amount of time to do it. I can't recommend them enough! Unfortunately, since our wedding Sasha has been transferred over to the NY office -- such a great loss for Boston! read more

We enjoyed this hotel. Customer service was extremely friendly and the hotel was well kept. It had the best on-site gym I've ever been to at a hotel. It was the first time I've stayed on that side of town, which didn't have a ton of places to walk to but you could catch a ride easy. read more

Very mediocre experience. The property itself is impressive, the rooms are quite nice, but the food and service left much to be desired. We ate lunch at the lobby bar, and the food was overpriced and not very good. One of the dishes we ordered was extremely spicy, to the point where it was impossible to eat, and this was not indicated at all on the menu or by the server. When we complained about this, the server did not seem to care. We spoke to the manager about our poor experience, and he did not seem to care either. We also ordered room service, and the quality of food was not very good. However, the worst part of this hotel is the front desk staff. They lack common courtesies that are necessary for a hotel of this caliber. When we checked in, the front desk agent failed to address me by my last name, ask how my trip was, or provide any information about the hotel. When I was going to check out, there were clearly two lines at the front desk for two different agents. When it was my turn, the agent rudely told me that the man in the other line was first, after already assisting several people in my line. It was quite embarrassing, actually. A guest should NEVER be spoken to or treated that way. What a terrible way to end my stay. To sum it up: I will never be returning to this hotel. The only reason I gave this property "Three Stars" is because the physical property is nice. This hotel is overpriced, and failed to deliver the "Four Diamond" rating posted on the lobby wall. read more

Great hotel! Has a modern vibe in both the rooms and lobby. Our room had a great view of the city and was pretty spacious. We had to get a cot sent up to our room and they did that very quick. For the whole trip I was offered free breakfast with was nice. read more

The spa is awful. I made a apt for nails right before an event and spa manager cancelled my apt 5 minutes prior to apt. The manager Made no attempt to help me and I was stuck. Zero stars so disappointing. read more

I booked this hotel because it was supposed to be nice, and it's pretty close to the airport. Flying with my wife and kids from the west coast, we wanted an easy end to the long day of travel. This seemed ideal. Plush, close to the airport. We had a pre-paid reservation. We appeared at the front desk, exhausted. "We have had a problem with our computers today. We don't have a room for you." "What?" "We did find you a room about a 40 minute drive from here." Much handwaving about computers. (I suspect they got a lot last-minute people, looked at my reservation, saw that I had gotten a good deal, and decided to roll the dice and sell the room to someone who they could charge more.) An hour later, they had made the arrangements, supposedly. "Go to the Holiday Inn Select, we'll fax them and let them know you are coming." We showed up at the Holiday Inn Select in some nasty little suburb way north of downtown Boston. No fax. Fortunately, I had asked for a copy of the note they were going to send. So we checked in, and finally got to bed, 1:30am, with my two small kids. Thanks, Intercontinental Boston! They promised to have the general manager send me a note of apology and an offer to let us stay for free in one of their suites sometime in the future. I haven't heard a peep from them. Thanks, Intercontinental Boston! read more

My husband gifted me a massage here last week as a Christmas gift. I've been here for a massage before, but I am very disappointed in my experience this time around. The waiting room was a mess with trash, empty champagne bottles/glasses and half-eaten food everywhere. The cold water was empty and the water for the hot tea was cold. However, I'm mostly upset because the massage itself was very disappointing. First of all the masseuse asked me if I had any injuries and I responded, yes, I have an elbow injury. He proceeded to poke my elbow repeatedly, which was very painful. I was really hoping he'd focus on my upper back (and back in general) but barely seemed to massage my back at all. Instead, focusing on arms and legs with barely any pressure. At first I thought he was just spreading the massage oil and I was waiting for the massage to start and then I realized that what he was doing was the massage. When I realized this, I asked him to increase the pressure and he would for a second, but then go back to the way he was doing it before. For what seemed like a good 10 minutes, he did this weird thing where he put his fingers in my ears and pulled my eyebrow hairs. I left feeling very uncomfortable, my back still sore and totally not massaged what-so-ever, and my elbow was killing me! I am so upset that I had wasted my massage appointment. My experience was definitely very low-quality and a waste of time and money. read more

Staying here on my latest business trip to Boston, and really like it. In fact, I'd rate it as one of the top 3 hotels I've stayed at while on business. It's in a great location, the decor is sleek, modern and hip, and the rooms are very comfortable, well-decorated, and have cozy beds. What's not to like about all of that? read more

My husband and I stayed here last weekend to celebrate our 25th anniversary. From the time we checked in to the time we left we were impressed with the level of service. Everyone we encountered had a smile and seemed to love their job. Our room was spacious and clean, we were sent complimentary champagne and had a beautiful view. The location is very convenient and we were able to walk everywhere. The staff in the lounge on the 12 floor was absolutely exceptional! They really go above and beyond. The outside bar on the patio was fantastic if a little pricey. We couldn't have asked for a better get away. We will definitely go back. read more

The InterContinental surroundings & close proximity to some Boston attractions...very good. The InterContinental valet parking...horrible & way too much confusion when you pull up; can easily be avoided with a proper valet service instead of "bring your car down into the garage & pick it up there as well". The InterContinental food & accommodations...delicious & worthwhile. The InterContinental bar area & function rooms...great sizing & impressive. With all this said, the Seaport, Boston Harbor & Marriott are all awesome hotels in the same area as the InterContinental...if you're looking to stay in this part of town, choose one of them first. read more

Outstanding property! Stayed here one night on Priceline in August 2011. Very nice staff. Got a room with two beds and a real wall between the bath and the bedroom. Nice view of the city. Super comfortable beds. Super nice bathroom. Very nice design. Recommended! read more

Our hotel room was gorgeous! It had an ample bathroom with separate tub and shower, plenty of water pressure, and a decent view of the waterfront. The bed was very comfortable, and there was plenty of storage for our stuff. The minibar was pretty outrageously priced ($12 for 2oz of vodka) - but that's becoming the norm. The room was spotlessly clean. The front desk and concierge were very pleasant; doormen and bellhop very efficient. There are two restaurants on-site - a French-themed restaurant and a sushi place. There is also a decent sized bar that was hopping every night we were there... both were very good. There are board games in the lobby which was a nice touch. The fire alarm did go off once during our stay (at about 10AM). The automated voice system advised us of the alarm, but did not instruct us to evacuate. A non-automated voice gave us an update a couple minutes later and an all-clear about 5-10 minutes after that. Never had to leave the room. read more

Did someone have sex in my car? I don't understand why the valet returned my car to me with my drivers seat half reclined.

I'm still waiting for IHG to send me a link to review this place up in their page. For now I'll do this one here. Not worth it . This hotel is not worth it. I was here for leisure but I don't see this place making sense even if you're here for business. There's no parking. You pay valet parking here, it's about $70 and when it's busy (always) they park them very close and open both windows so they can jump from one car to the other. Also you won't have your car available 24 hrs. So unless you want your car seat with footsteps and windows open all night... And remember they're not responsible for anything missing,even though their people are the only ones allowed to bring the cars to their garage. I parked in a lot across the bridge and walked here, they charge $20 for s whole day and night. Check in was ok, there's 24 hour room service that I didn't use, and 3 restaurants inside the hotel. I read the breakfast menu.$20 for an omelette. No thank you.Mc Donald's is 300 feet away, so I walked there, had 2 egg, cheese and bacon biscuits, and a coffee for $5 and I kept the change. The room .. Bathroom was gorgeous, big tub, separate shower, all appliances and bathroom amenities you can possibly need. Shower pressure should be better for the money you pay here, but hey at least they placed a phone by the side of the toilet so you can order their overpriced room service while taking a shit! Thank you Intercontinental, how did I live my whole life without that? The bed was just meh. Way to hard, and it cracks (yes the bed makes crackling noises) at night, I could barely fall asleep with all that cracking. You could see the matress too and it was old. Theres only one chair in the room and it's not reclinable,looks very old and dirty. Not what I would expect from a $450 a night hotel. Tv is big enough, office desk is nice if you are there for business I guess. Theres no microwave in the room, don't ask me why. The fridge is filled with alcoholic drinks, sodas and snacks but READ before you even touch it. It's all electronic and your room gets charged automatically every time you remove an item. M&M chocolate was $9, soda $7 , beer $16 , Jameson nip $20. A quart of whiskey? $98. So obviously I left that fridge alone. I had a couple of sodas, a couple of waters and a bottle o champagne I brought from outside. It was me and my wife anniversary and we would also attend a concert at the blue hill pavilion, hence we came here . Now where do I put my water and my sodas? I can't touch anything on the fridge so you can use it for anything. So I filled up the bathroom sink with ice and used it to cool my drinks. So much for this $450 room. Channel list on the tv is laughable, like 40 channels, and you can barely hear it in the morning , it's set to only go as loud as a whisper. There's a button by the side of the door that goes off, green or red. It reads green for room service linen change, red do not disturb. I left it off, not green, and while we were out in the concert they came to our room, and my wife was mortified. I can't blame her we had just checked in, we asked for nothing and the light wasn't green, why would you need to go in my room? The view is looking into the other rooms and a brick wall. Pick one. The nice views in the hotel website are probably from one of the thousands of rooms and it's probably a fortune too. The pool. Oh my... You have to go through a check in guy and sign your name, room and time of arrival, as if you're a kid. Then you got to wake right trough people working out at the gym to get to the pool. Super tight, no jacuzzi (so much for calling your poll area "spa") and the deepest part of the pool is 4ft. Yep you didn't read wrong it goes from 3 ft to ,4 ft and that is it. Water was cold and the whole place is setup as a senior rehab center. I already work in a nursing home, that is not what I call a day off. We ran out of this place as fast as we could. I checked out around 8 am. I always check on the last minute but not here. I had to go home and sleep in a real bed. Only got 2 hours sleep between the bed cracking and the AC kicking in and out loud as a wild animal. I will never come back. I live in MA and had always avoided Boston and this is one of the reasons why. Overpriced with nothing to show for. Save your money and go stay at a holiday inn. read more

I was stoked to score this hotel at a crazy cheap price on Hotwire. I was even more stoked to realize the water taxi from Logan would pretty much drop us off at the front door -- pretty much the most fun way to travel ever! I thought I knew my way around Boston but had no idea a water taxi was even a thing! We arrived at the hotel around 11:00AM, several hours before check-in. Still, they were able to accommodate us which was great after a really busy early morning of travel. I was impressed by the layout of the room -- fairly spacious for that part of Boston. It had a king bed, chaise lounge, desk, chair, dresser, and HUGE TV in the main area. The bathroom was equally spacious with a deep tub and a separate stall shower. It was nice to have a room that was comfortable to relax in, rather than making us want to leave immediately. I also felt like the amenities were more than the standard, including a nail kit, shoe polisher, and other details. The shower, while a stall, was awesome -- great water pressure and very sound-proof so I felt very relaxed while showering. My husband, who is not a bath-taker typically, loved the deep tub. The service was great overall. When I needed toothpaste (how do I always forget that?) they also gave me a toothbrush and mouthwash. Again, they accommodated an early check-in. While we didn't eat on-site, the menu looked great and the room service menu was definitely tempting, though outside of our budget for this trip. While I would happily stay again, I do have a few things to note: ~As others have mentioned, there is a "window" of sorts, separating the bathroom and bedroom. My husband and I are well-versed in blasting the TV in the main room and sink in the bathroom for privacy purposes, but that's not the most romantic thing ever. It also *really* lights up the main room when one person gets up to use the bathroom in the middle of the night -- definitely a flawed design. I will say it was fun to sit on the "window" and talk with him while he took his bath. Just worth mentioning if you're on a first date with someone at the hotel (though I guess most people don't do first dates at a hotel unless they're "working"...) that you might be hearing things from the bathroom that you wouldn't want to hear on a first date. Or second date. Or ever. ~Minor detail, but even though the shower products were high-end, they ultimately don't have great ingredients. They smelled lovely, but I prefer something a bit more natural and good for my body. ~Mini-bar has sensors and even if you don't consume something, if you move it the sensors are activated. We were almost charged for a bottle of wine we didn't have. If you're opening the mini-bar for a $14 container of pistachios be prepared to also be charged for the $90 of Ketel One. ~I saw several mentions of turn-down service and when I called for it I was told it was really for the VIP members but they could accommodate it by request. They asked if I wanted it and I said if it wasn't an inconvenience that would be great. They never came. No big deal on that end, of course -- it just would have been an added bonus. My husband turned down the bed for me instead (but there was no chocolate!). ~I found the restaurant area a bit confusing. The multiple restaurants/bars all seemed connected so I wasn't really sure where I was at (yeah, that makes me sound dumb, but oh well). I also saw a sign for a "coffee bar" but saw no such thing. When I got a glass of prosecco to bring up to my room my bartender was a bit scowly. But...the glass was even less expensive than labeled on the menu so that was cool. Awesome location, beautiful, spacious lobby, and sophisticated rooms made for a great stay. The only thing that keeps it from being five-stars in my book is the above mentioned "criticisms" but again, I'd say again in a heartbeat! Especially through a Hotwire deal. read more

I love this hotel!!! Not only is it elegant and beautiful, they treat every guest as the same. I stayed a few years ago for a night and I fell In love with the soak in tubs and stand alone shower (bathroom is 5 stars alone)!!! I booked a night in January for my girlfriends birthday (partial water view) for under $300.00!! Upon arrival we were checked in by Mr.lee (I won't use his first name) but he was amazing and he was just checking us in! He was very easy to talk to as he sparked up a conversation asking us what we were doing in the city and at the intercontinental. We relayed it was her 22nd birthday he immediately wished us a happy birthday giving us two vouchers for free drinks at their own rum bar in the lounge which was fantastic, we love espresso martinis and they made one perfect . Not only was that a $30 dollar value, he then offered us two vouchers for a free breakfast at their breakfast place in the hotel, another $60 value!!! Never had that type of courtesy right off the bat!! He then asks my girlfriend what type of wine she likes red or white as He wanted to send us up a bottle of wine! She told him and then we went to our room to settle in. Left some time after for the bar. Came back and there was a nice bottle of wine and a beautiful piece of chocolate cake with chocolate covered strawberries and the words "happy birthday" unbelievable service, amazing place, upbeat friendly staff, amazing bed, soak in tub, honestly don't stay anywhere else in Boston!!!! read more

Our entire organization and Board members stayed here for 3 days and it was one of the best experiences i have ever had at a hotel! From working with the sales manager, Lisa Goldberg, to work out a contract for group pricing (she was friendly, helpful, quick and always responsive) to the bell hop, Umberto, who on a daily basis said "Good morning" to me (or "don't forget your jacket it's cold outside" or "let me walk you to where you can get coffee in the hotel") - the hotel surpassed all my expectations. Additionally, the rooms were clean, upscale with plenty of space and they added the touch of a welcome card and fresh fruit which was the icing on the cake! I highly recommend the InterContinental as you will never be disappointed! read more

This is a very nice conference hotel, with a convenient location, good staff, and excellent conference accommodations. I am giving them three rather than four stars because I was given a room designed for handicapped patrons, something that seems to be happening more frequently in my travels. For $425/night I do not want a room almost devoid of furniture, with only one small armchair and a desk chair. Nor do I want a shower that cannot contain the water within its enclosure because it has no lip or ledge to prevent water from flowing across the bathroom floor. If I am going to be provided with such a room, I should be notified at check-in that it is not a standard room so I can request something else. read more

You're not the Four Seasons, but some of your staffs and waiters are not up to standards. You should train them to cut the pretentiousness and strive for good service. read more

While expensive, the hotel rooms are very nice. The food and drinks are overpriced and not very good. I was at this hotel for a few days in November attending a conference. The food provided was terrible and made me and an associate sick. read more

This is a really nice hotel, comfortable rooms, well designed and expansive lobby....my wife's family booked five rooms for a celebration of my mother-in-law's birthday. The staff, with one exception, could not have been more helpful. The lobby is beautiful and the area along the waterfront are a great feature. They have a great bartender during the day (Moira) but at night on June 1, 2013 one of the bartenders was just rude and borderline confrontational about the "policy" of not allowing guests to be served more than two drinks at a time. My brother in law also had an issue with him when he asked him for a reccoemndation of a special rum drink. Seemed to me like a reasonable request given that the bar is called RumBa and claims to be stocked with high end rums. There was an Irish gentleman at the bar who indicated to me that he wanted to "smack" the bartender I was dealing with. Fortunately another staff member fixed the drinks....I don't know if the Irish guy got his wish or not..... Overall this is a very nice hotel and every employee (save the above-referenced Hipster bartender) was just great. read more

fantastic hotel, a gem for IHG. Everything was new and spotless. An easy walk to all sides of the city

This is an excellent, top-flight hotel, with great service and amenities, as well as prices that are generally lower than the Ritz, the Four Seasons, and the Mandarin Oriental. The location is wonderful, and for a little extra, you can get a room facing the water. read more

Where to start... So my boyfriend planned a long weekend for us to Boston August 2009, with the agenda to propose. He booked the Intercontinental and used the help of the Concierge, Mark, to help him create a weekend itinerary and suggestions for where to propose. We were upgraded to a suite with a spectacular water view, and received champagne, chocolates, and strawberries delivered to our room after we returned from our dinner where we got engaged. Mark also sent us a nice personalized note congratulating us. It was a fantastic weekend and the hotel location, room, and service were top-notch. I would definitely recommend staying at this hotel. read more

Excellent hotel! My room faced the harbor, I was able to see the sunset/sunrise. Staff was friendly. I would've liked to see some vegan options on the menu but the food was good. I would def stay in the same hotel when visiting Boston again. read more

From the minute we walked in we were given excellent service. Love this place and I don't think I've ever slept on a more comfy bed. Location is perfect and amenities are convenient. Will surely come back. read more

We are enjoying our stay and getting ready for a much needed rest after being in the air all day.

We thoroughly enjoyed our stay here in Boston. PROS: Location is amazing and within walking distance to the North End (amazing restaurants) as well as the subway Service was first class. Front desk were professional and curteous. Bell Service was fast, efficient and polite. Concierge was amazing. They made great suggestions, reservations and greeted us by our last name every time we walked through the lobby. What more could one want. Lobby is absolutely beautiful and always smelt and felt clean. Fresh lilly's in the center were a beautiful touch. Room was spacious, very clean and nicely laid out. Furniture was well maintained with no visible wear. Carpet was clean and free of any stains. Bathroom was spacious and modern. Amenities were top notch. Water pressure was very good too. Noise level was perfect and after 3 nights there, never once heard another room door slam or guests in adjoining rooms. Bar was great and bartender was friendly. Bar food was very good and so were the complimentary snacks they gave us. CONS: Coffee was awful. Weak and watery. We tried it through room service and it was just as bad as the coffee in the restaurant Meil. Ended up having to go to the cafe around the corner for a good cup of coffee. Service in Meil was awful. Waiter was a mess. His shirt was filthy and his over all presentation was grubby. The restaurant was dirty and tired. The curtains were missing curtain hooks and the furniture was worn and shabby. The food was cold and tasteless. We tried ordering the French Press coffee here hoping it would be better but it was on a par with mud. So we again walked around the corner to Sorells Cafe for our fix. Business center was subpar. Tucked away in a corner of the gift shop, it lacked the sophistication and privacy you would expect of a hotel of this caliber. Nickle and dimed for internet. Who charges for internet anymore. Seriously as a Platinum Priority Member, shouldn't that mean we at the very least get free WIFI. I would definitely stay here again. Our experience was overall amazing and the service in the main areas of the hotel made up for any lack of it in the restaurant. read more

Terrible customer service. DO NOT expect any customer service from this hotel. My comments on based on two trips to this property. Once in August of 2010 and August 12-14, 2011. This Boston Intercontinental is a perfect example of a what customer service should not be. Do not expect this hotel / staff to handle emergencies, provide any medical assistance, have any first aid, or cater to kids and family groups. The staff seems to cater to residential tenants. The gym does not allow kids to use any of the equipment. You have to be above 18 years old. It does not matter if you're supervised by a parent or adult. Boston parking rates are high. However, most parkings around Faneuil Hall market place drop to $7- $15 for weekends. The lowest rate for the hotel is $30 for just 6-7 hours. Beautiful rooms and hotel. However, the staff is anti customer service. Stay at the Boston Harbor, Ritz (now Taj), Four Season, Omni, or Marriott Long Warf. read more

This is actually a review of their monthly parking. As expensive as it is, it's actually one of the cheaper options in the financial district, *and* they valet it for you! I'm a street parker for life, but my partner has been using their services for almost a year now, so if you absolutely must shell out the dough for garage parking, I recommend these guys. read more