This company is absolutely awesome. I called in the morning and they were able to come out that…read moresame day in the afternoon. My technician was super professional and really helpful... I will be booking this company in the future.

Justin is truly one in a million! I was stranded on the side of the road, and after two other…read morepeople tried to jump-start my car with no luck, Justin came along and saved the day. He fixed my battery and made sure I was safe and back on the road. I'm beyond grateful for his kindness, professionalism, and reliability. It's a blessing to come across someone who genuinely cares about helping others. Thank you from the bottom of my heart, Justin!

Got my transmission flushed and filter changed on a Porsche 911. Fast and great service! Would…read morerecommend! 2nd time using them.

Great, honest people…read more I've had my axle replaced, engine repaired, oil changed, etc. They don't overcharge, they're fast, effective, and very personable.

Chuck is wonderful, yet again. car would not start, just the radio came on. Managed to get it…read morethere and he found a loose wire to the battery, did oil change and added fluids and now the card is doing great....

Super friendly service, worker helped me with my license plate screw that was rusted and stripped…read moreto sh*t. No hassle in and out within seconds of him approaching the issue. Great guy will def be back !

Went back today for my inspection an oil change. Everything went very smoothly...Was in and out…read morepretty quickly.

This shop is a total SCAM. The manager will make the mechanics put parts on your car that you do…read morenot need. The price will change . The communication between the mechanics is horrible, because one mechanic will say you need one part and the other mechanic will say that he is wrong and you don't need that part. When you confront the manager on why were the parts put on the car if you don't need them, he will get an attitude and argue with you . Go at your own risk ..!

Definitely come get all your car needs meet here. Great service great customer service as well. No…read morematter what service you need they can do. I highly recommend to everyone. Definitely shop with Monty's touch great people A1 quality service.

Jeffery did an amazing job on my car. I could tell a huge difference in the way my car improved…read moreimmediately. He is thorough and knowledgeable and gives you plenty of options for your situation and to make sure you and your car are taken care of. You can tell he loves his craft and that your satisfaction is top priority to him. Would def recommend to anyone.

Jeffrey is honest, hardworking and super knowledgeable. I was impressed with his work ethic and…read morethe ability to get the job done Right! I will be sure to have him continue to help me with all my auto repair.

I now have an explanation for why the car has been shaking when I step on the brakes - one of the…read morewheel studs was stripped and the other one is broken. Pretty amazing since I had the tires checked not too long ago and the brakes completely done just eight months back. The tech here said they definitely missed it before as it's been like that for a while. So he's fixed the wheel studs, rotated the tires and replaced the rotors (with a credit under warranty for the brake pads!). Yes, that's $225 I didn't really want to spend today. But brakes are super important so we're getting it done and this time, doing it properly. Now there's no squeaking and there's no shaking. My car stops properly! Thanks, tech Michael and service manager Sage! [Review 15666 overall - 3080 in North Carolina - 1170 of 2021.]

Don't go to this FireStone, they will definitely rip you off, its been almost a year since I went…read morethere for a courtesy check, I called made sure was free, went there to make appointment, double checked it was free with them and next day I went and left my car, got a call saying if i wanted them to fix the car valve but it would be 800 dollars, said no, they said my car was good to pick up and just had to pay the rest of the service, was confused as I headed to the place, and once I got there they made me pay 139 for an inspection, I told them to check the cameras because they would find evidence of them telling me it was free the day before, but then said they couldn't, at the end of the day I had to pay for an inspection I didn't ask for, I tried calling the company to solve this problem but they always made me call them later, at some point I just gave up, I'm leaving this review here so no one falls for this like I did, don't trust this people

Heard good things about these guys through the BMW club as doing quality work at competitive…read morerates.. CEL lit up while we were visiting family in Charlotte and gave them a call. They were able to schedule me in on short notice, diagnosing it as a warranty covered issue. I was able to delay repair until we returned home. Shop was clean, organized, and offered custom performance upgrades. Highly recommend. The Club was right again.

Extremely unprofessional, and unethical. Compete and total lairs…read more I needed something super easy fixed in my 2019 Mini. I called, and they gave me an estimate of $900. I then found the part online for $95 with shipping. Ended up buying it myself and doing it in in 15 minutes. Again, extremely unethical and complete and total lairs about pricing and labor.

I went in the other week to get my AC looked at, service was easy and helpful. Derek was very…read morehelpful and communicative, answered all my questions. He was energetic and pleasant to talk to, he made my experience there very welcoming!

As a general rule, I have never trusted chain repair shops, and we always brought our cars to the…read moredealer in the past. When our Q3 was totaled in an accident, we wound up going against our better judgement and buying used from carmax. Less than a year later the transmission was giving out- luckily we had purchased the extended warranty. We only went to Tuffy because it was one of the preferred vendors for the warranty service so we assumed it would make things smoother, plus it knocked a bit off the deductible. The Carmax warranty company wound up being a monumental pain to work with and tried to get out of paying for a new transmission saying they didn't think it was actually broken even though it sounded like a blender with a bag of bolts in it when you were in any forward gear. Luckily, Chastity went to war with them on our behalf, getting them to send out a second inspector and then making sure that inspector saw and heard what they needed to. She then continued to go to war with them after they agreed that it was broken but wanted them to put in a used transmission instead of a new one. She convinced them that was not viable and that they needed to cover new parts. After that, we discovered that our transmission was on a widespread back order and the earliest any Audi dealership could get it in was going to be about two months. Chastity still didn't stop there - she called all around and pulled strings with connections she had, and tracked down the new Audi transmission we needed at another (competitor) shop or a that happened to have one on hand, and arranged to buy that one from them - cutting our two month wait down to a few days. Additionally, while we had the car in, we decided to move ahead with replacing the brakes and rotors which were nearing the end of their lives (rotors were extra worn because of a dust shield rubbing on them that Carmax didn't spot) because they were hanging a sale and it was going to be about half off if memory serves. Chastity reached out to me to explain that while they could put in the store brand brakes and rotors that were covered by the promotion, she actually wouldn't recommend it because for our particular model and trim level, there are regularly issues with the car's sensors not working well with the store brand. She recommended using dealer parts, which wound up costing about double what the promo price for the store brand was, so she gave us the dealer parts at cost with no markup to make up a bit of the difference (despite the fact that the cost difference was not her fault). Chastity and Derek were both far more patient with us than I would have been, with us calling way too frequently. While we will probably never buy another car from Carmax, Chastity has definitely earned our trust and we will gladly continue to bring our car to her in the future.

This is one of the few places that offer to plug a tire. I got a nail embedded in my tire and…read morewaited about 1 hour for it to be fixed. The people at the desk were very busy but very pleasant. The chairs in the lobby are quite low to sit and wait, so I decided to have lunch next door at Firehouse Subs. The next day I got a text from Tuffy asking how their service was. It just so happened that when I went to drive my car, my tire was low again. So I responded to the text with the problem. They said to just bring it back in and they would take a look. So I brought it back in and the technician took the car right away and fixed it in 20 minutes. There was ANOTHER nail in the tire. They didn't charge me for the second nail. I recommend doing business here.

Stay away from Tuffy tires I put four tires on my daughters car . She picked up a nail and brought…read moreit back there because she thought they would fix it under a warranty but that was not the case and I understand . They then wanted to charge her 50 bucks for something a few places have done for free for me or they usually charge you 12 - 15 bucks for a quick plug . They take advantage of of a young person bringing there vehicles there and from the sounds of it they just take advantage of anybody they do business with . Stay away .. plain and simple they are shady . 1 star cause you can't give them a zero