I now have an explanation for why the car has been shaking when I step on the brakes - one of the wheel studs was stripped and the other one is broken. Pretty amazing since I had the tires checked not too long ago and the brakes completely done just eight months back. The tech here said they definitely missed it before as it's been like that for a while. So he's fixed the wheel studs, rotated the tires and replaced the rotors (with a credit under warranty for the brake pads!). Yes, that's $225 I didn't really want to spend today. But brakes are super important so we're getting it done and this time, doing it properly. Now there's no squeaking and there's no shaking. My car stops properly! Thanks, tech Michael and service manager Sage! [Review 15666 overall - 3080 in North Carolina - 1170 of 2021.] read more

Firestone Complete Auto Care - Firestone, Steele Creek, Charlotte - Tires Near Me - Charlotte, North Carolina

Don't go to this FireStone, they will definitely rip you off, its been almost a year since I went there for a courtesy check, I called made sure was free, went there to make appointment, double checked it was free with them and next day I went and left my car, got a call saying if i wanted them to fix the car valve but it would be 800 dollars, said no, they said my car was good to pick up and just had to pay the rest of the service, was confused as I headed to the place, and once I got there they made me pay 139 for an inspection, I told them to check the cameras because they would find evidence of them telling me it was free the day before, but then said they couldn't, at the end of the day I had to pay for an inspection I didn't ask for, I tried calling the company to solve this problem but they always made me call them later, at some point I just gave up, I'm leaving this review here so no one falls for this like I did, don't trust this people read more

I took my car here for a standard oil change, I had an appointment which was made 2 days prior. After dropping off my car and speaking with the disengaged and disorganized front desk staff, I was told my car would be ready in an hour to an hour and a half. After 4 hours of not hearing back, I called asking about my car and was told it wasn't ready yet as they were waiting for the oil to be delivered to the store. I was told it should take about another hour or so. 3 hours after that, I called again and was told my car was ready. The delay was explained by needing a "special oil that needed to be delivered". I don't understand the point of making an appointment if it won't be planned ahead for and also why was this not communicated to me? The complete lack of communication is enough to make never go back ever again. The misquoting of when my car would be ready TWICE caused me to be late for work. I expressed my frustration to the manager, to which he replied "I'm doing the best I can" & nothing more. The following day, I received a call at 11am telling me my car was ready. So, I'm assuming it was indeed not ready when I was told it was the night prior. Extremely poor and embarrassing customer service. My husband went to pick up my car and the manager essentially blamed him/me for the delay in my car being ready. The manager told the store's reputation is "really important to him" but obviously does nothing to make sure they have a good reputation. Going to this store is a waste of time and money. read more

This is my first time ever leaving a bad review, this experience warranted it. There'a a reason all the reviews are so low. Took more than 24 hours for an oil change after making an appt and our oil type wasn't "in stock". This caused my wife and I to be late for work and pay for Ubers just to get our car back. If the oil wasn't in stock you would think someone would give you a notice especially for an appointment made. Once I brought this up one of the workers, Jason, started blaming us for their mistakes. Dont come here, it was an awful experience. You will have to pay for their errors. Beyond frustrating! read more

The service is non existent. Staff and managers don't care about anyone or anything besides themselves. Lie about time your car will be ready and then just get lazy and claim the power is out, so they can shut off their phones. read more

service was great. fixed my car identified the issue and even gave me a fair price. the only place i would ever trust using my car. thanks jason and the rest of your staff read more

I should have taken my own advice and tried somewhere different this time.... I didn't and I have now been waiting for over two hours for a tire to be changed. Granted I did call this morning and was squeezed in but I was originally told it would take 1-1.5 hours and 2 hours later and my vehicle hasn't been touched at ALL. I am being told that the blame is on my fleet company (it is a company vehicle) and that firestone was on hold for over an hour and just received approval 15 minutes ago but I find that extremely hard to believe as I am able to get through right away every time I call. Upon going in to complain, they just then and there went out to retrieve my vehicle. I get running behind but unfortunately this is a trend at this Firestone location. read more

Steele Creek Location: i went there to get my window regulator fixed and they really did a fantastic job. Jason provided WONDERFUL customer service as well as just being a kind person, he truly helped me directing me to discounts on their webpage as well as being personable and informative. He was able to truly make it a easy and timely fix ! read more

William in customer service was amazing. We hit a flat tire on our way to Hilton Head for family vacation and while most places and reps quoted minimum 2 hours, William got us in and out within 30 minutes, true to his word over the phone. Extremely friendly and sympathetic to our situation (especially with two toddlers!!). Highly recommend WILLIAM's services. Ps. Location has toys for kiddos so this truly was a stress free experience! read more

Firestone Complete Auto Care - Kid toys during longer wait times. - Tires Near Me - Charlotte, North Carolina

My girlfriend went in to get an inspection done to get her tags renewed. The techs failed the inspection claiming nails were in 2 of her tires. They would not patch the tires and told her she had to purchase 2 new tires. We went to get the tires replaced under warranty at another tire shop and they found the "nails" in the tires was shiny debris in the tread; the tires weren't even punctured. Very dishonest staff at this location. I have every reason to believe they took advantage of my girlfriend for being a female and not knowing much about cars. read more

I normally could careless about an auto repair shop but when you're far from home and need a little help it's great to know that not everyone is out to screw you over. We traveled to NC from NE for a wedding and somewhere along the way picked up a screw in one of our tires. On New Years Eve, short-handed and loaded with work these guys still squeezed us in for a quick repair. They could have easily sent us to another repair shop or just said 'good luck' but they really helped out!! My deepest thanks! read more

Thank you Firestone for giving me the peace of mind of riding safe and sound on my 4 new tires. Simply, there is no intelligent reason to buy tires any other way or anywhere else. I want to give Sage a big shout out for getting me the best deal on the highest quality of tires. If you need help finding the right tires, definitely ask for Sage. She was knowledgeable, friendly and patient and I couldn't be happier. 5 stars for the entire Firestone Team. read more

I have been taking my vehicle to Firestone for several years for service under my fleet account. I dropped it at 9am and was told there were 2 cars ahead of me and the wait would be 1 1/2-3 hours. I went back 3 hours later and they hadn't even gotten to my car. Of course they were backed up. Since I had to go to work, I had no choice but to take my car. I won't be going here again. They don't givetheir fleet customers the same priority as others. Don't go here unless you have 6 or more hours to burn. read more

This place has helped me with tires twice and I have been extremely satisfied with the work the provide and the awesome customer service.

made promises they couldn't fulfill. never called me to update me about my car, instead it sat there for a week while i called everyday for updates. not one thing they promised was fulfilled. thanks to them i can't pay my registration on time read more

DO NOT HAVE YOUR VEHICLE SERVICED HERE!!! We have been using this particular location for the service of our personal and business vehicles for years but will not be taking our business to them ever again. They broke spark plug number 4 on my car while doing a tune up and didn't even take responsibility for it. I had to have my vehicle towed to the dealership because of what their service techs did to my car. Ended up having to pay for a new battery and oil change and I'm not sure I will ever be able to drive my car again. Teresa, the manager, has the worst customer service. read more

If I could, I wouldn't even give them one star!! Just want everyone to know that Firestone work on my son's car (graduation gift) and blew up the engine. I drive the vehicle there to get brakes, oil change and inspection. After they did all the work, they did something because the car would start in their shop. They told me they didn't know what happen. They actually towed the vehicle to my other mechanic shop for free. I also didn't even have to pay for the bill. My mechanic found out that there was no compression to the engine in no cylinders. He mentioned they must of drained the oil, changed the brakes and then took it for test drive. They didn't add the oil when the dropped the car. Manager told me that they didn't drive the vehicle but I have a before and after picture of mileage. (60 miles difference) Corporate is giving me the run around. No help I'm getting a lawyer now to take care of the issue. I just wanted my neighbor to know. read more

Wow! What a difference in service from the one on Park Road. Yesterday I blew a tire driving to work and I towed my car to the firestone on park road. The experience was an absolute disaster. (You can see my review on that page). They told me I needed a bunch of stuff I didn't need... but this location did NONE of that. Michael was so sweet and thoughtful and I brought it in at 5:30 and he told me he could take care of it in an hour if I needed it done! He made sure my needs were heard and gave me the cheapest option first! Such a great staff. Everyone seemed so happy to be working there! read more

I had a really bad experience at firestone and do not recommend coming here. I brought my car in in the afternoon and was asked if I needed it back the same night in which I said yes. I never received any phone calls until I called them at 7pm (when they close) to which they told me they didn't even look at my car yet but they would call me in the morning. The next day I waited until 2:30pm and they still hadn't called me so I had to call again and they still did not know what was wrong with it and told me they'd run a smoke test and call me back in 30 min. I waited another 2 hours and still nothing so i called again. They STILL did not know what was wrong and said they were running the smoke test and would call me in 5 min with an estimate. I waited over an hour and still did not hear back so i called AGAIN and they told me AGAIN that they didn't know what was wrong with it, didn't even run the smoke test, and wouldn't get to it until Thursday (it's tuesday night and they've had my car since monday afternoon). I go to pick up my car, find out the information I was told about my transmission issue was confused with another car, they still don't know what's wrong with it, and then charged me $116 for doing jack shit. I will NEVER come back here. read more

The only reason I'm giving 2 stars instead of one is because the people there are friendly. I dropped my vehicle off with them a week ago and they told me that the time of death on my car was 1:38pm. The engine was dead and there was oil in the coolant. Even took me out to "show me" what was wrong although I was skeptical. My spirit said to get a second opinion and I'm so thankful I did. Just got my car back and is running perfectly fine. Just needed a new radiator and some gas. I will never take my vehicle back here again. If you have an older model vehicle with a lot of miles on it, take it to some local mom and pop place who won't try and get you to sell your car for parts because "the engine is shot". Thank the lord for second opinions! read more

People were very friendly but the wait was too much. Dropped my car off for new tires at 10:30am and it still was not done at 5pm.

5 start service. Just a quick thank you for the over the top reception y'all provided this morning. Huge positive attitudes and customer service all around. In and out in 30 minutes for my annual inspection. Good job guys... read more

That's today's review. Forget about estimated times. Ain't no telling when someone will get to it never mind finish it. In at 230 for an oil change and cabin air filter - told 90 minutes. Called 2.5 hours later and told 40 minutes more. It's 615. I'm waiting for it. Yup today it's 3 stars read more

I took my Lincoln LS in yesterday to the Steele Creek, In Charlotte NC because my A/C was blowing heat. I took it to Dane because he is Honest, Professional, Experienced and treats me like Family. He and his team had my car blowing cool air within a few hours. AAA+++ experience again! read more

This is my go to shop. I intend to drive my 2003 F-150 forever, and they always do a great job of keeping me on the road. They communicate well and I like the application on my phone with our vehicle maintenance history. I've never had an issue with a service/repair here. Finally there is a lot of new construction in the area and we seem to alway pick up a nail/bolt.The road hazard warranty means I just drop it off and get the repair. Has paid for itself. read more

Awesome service. Had an appointment to get two tires installed today. Worked with William who is absolutely amazing. He was very courteous, professional and knowledgeable. He didn't try to sell me anything I didn't need, which I definitely appreciated. I don't believe he is the manager of this establishment, but if he isn't he should be managing one of their stores soon. Not that I want to get any work done on my car anytime soon, but if the need arises, I will definitely go back to this location and will ask for William. read more

These guys offer great service. It is now our place to take vehicles for service Oil changes etc.

Dominick (the store manager) is extremely nice and will jump to help you. I had to bring my wife's car in the day before my wedding because the computer went crazy and started throwing codes and lighting up the dash like a Christmas tree. Dominick said they were booked solid but when he found out it was the day prior to our big day asked if we could drop it off. About 3 hours after I dropped it off, got the call saying all codes were cleared and didn't charge us a dime. I've been bringing cars here since moving to Charlotte a year ago and will continue to give them my service! read more

Had an awesome experience with this Auto Care Facility. They were definitely the silver lining to the cloud I experienced the day before. II was able to have my car towed there New Year's Day after AAA dropped the ball the day before on my repair. Andy, the manager was amazing and beyond helpful. there They were able to place my tire in tact that had fallen off while I was driving after the "previously mentioned" facility failed to tightened the lugs and bolts. On top of that, they gave my vehicle a complete analysis at no charge, After their thorough diagnostic on my Mercedes SL500 and very competent repair, I will now entrust them with my vehicle needs. There's also a waiting room equipped with the comfort and conveniences needed incase one has to stay and endure their vehicle repair, Definitely worth a try! read more

Just had an awesome experience at Firestone on Steele Creek Rd. Our service advisor, Rickeen, was very friendly and was careful to under promise and over deliver! He told us the service would take about an hour, but it only took 15 minutes. Also, the total ended up being less than the price originally quoted! Overall this was an excellent visit! Shoutout to the tech, Joshua, for putting the tire on so quickly and neatly putting away the spare and the accompanying tools in the trunk of my car. Thank you both! read more

I'm a little frustrated with my experience today. I called and made an appointment last week for a tire change and an inspection. I'm preparing to travel for a while and am rushing to get all my loose ends tied up before I go. I told them that I was going to come in on my lunch break and was told it shouldn't take more than an hour, which was perfect. I arrived today for my appointment and was told that they had a technician call out and that they wouldn't be able to service my car. I explained to the guy that I'm in a time crunch and need to get it done before Thursday. He said that if I could leave my car with them for the rest of the day they MIGHT be able to do it, but he sounded very doubtful. Since leaving my car would require me to take an Uber back to work, it didn't seem worth the gamble. He didn't even offer to try and reschedule. I can completely empathize with how some things can't be anticipated (like having a team member out sick), but it would have been nice if they had called me in advance to let me know that they couldn't keep my appointment, as opposed to turning me away when I arrived. I really could have used that time to get it done elsewhere or to check something else off my to-do list before I go. read more

Best service in town. Professional courteous advisors and very skilled techs. By far a better value and quality than the local dealer. The manager Dominic runs a GREAT operation. Thanks!! read more

Randall was extremely helpful courteous and kind and they are a perfect example of what a business should be they won over a lifetime customer for the price of a lightbulb read more

Don't Trust these Crooks. Went in for flat tire, came out with new tire. Tech said tire was beyond repairable because of fix of flat in tire. I've had my tires patched many times with fix of flat and never had anyone refused to fix my tire. And on top of that, it took them an hour just to give me that news, and I went early in the morning when no one was there. Then as customers were coming in, they too had been bamboozled with coming in with one issue and them finding a 100 other issues. Its crooks like them that give auto places a bad name. read more

I've tried several times to get an appointment to have my car serviced at this location. Forget about calling. No one answers the phone..ever. I stopped by to schedule an oil change and was told they had no appointments available for several weeks. The technician was rude and didn't even offer to look at the schedule. And I've tried several times. No luck. I wouldn't waste my time. Find a Goodyear....they are more responsive! read more

Beware, this place will rip you off. I have been there several times and each time they have tried to take advantage of me. Never again.Just check the Google reviews. read more

I got a flat tire when my daughter and I were leaving our dentist appointment on a Monday morning. I did not have AAA and didn't know what I was going to do. I called Firestone nearby and Dominick, the manager, said he'd come out see if he could get my tire elevated enough to get here. He came out and got it inflated just enough to make it here. He was professional and courteous. This really helped reduce my stress level. They made a new pot of coffee for me since it was lukewarm and they found another nail hole in my other rear tire! If not for him I don't know what I would have done. Thank you all! read more

Had an appointment for an oil change and it still took over an hour and a half. While waiting, the phone rang and no one was around to answer it. I don't know if they are short staffed or what. read more