PURE GOLD! I was taking my son to school one morning when my car suddenly started smoking and…read moreleaking fluid. We barely managed to coast into this location, and from the moment we pulled in, the entire crew jumped into action. Within five minutes, they had my car in a stall and diagnosed the problem--my water pump had completely blown, and the car wasn't going anywhere. Although they couldn't fix it at their shop, they went above and beyond to help. They guided me into a safe parking spot, found a nearby shop that could handle the repairs, and made sure everything was arranged for the tow truck. I still had to get my kids to school and get to work, and they told me not to worry--they'd take care of it all. And they did. I want to give a special shout-out to Red--he was incredible--but truly, every single crew member there was just as kind, accommodating, and professional. These people are the definition of customer service. They turned what could have been a nightmare of a day into something positive, just by showing genuine care and competence. This team is PURE GOLD. They know their stuff, treat people with respect, and absolutely deserve recognition. From now on, this is my go-to spot for all vehicle maintenance. THANK YOU to the entire crew--you made a huge difference in my day!

I have taken my car to this location several times! The young men working there are so polite and…read moreprofessional! If you can, get there early...NO LINE!

Emmanuel took great care of me, ensuring I had the right oil level and tire pressure before I take…read moremy road trip. Thanks Emmanuel !

Over the past 5 years, I have come to this location for several oil changes, tire repairs, and have…read morepurchased a total of 7 tires and had few to no issues. I recently had a flat tire replaced, after which my TPMS was throwing error signals. I dropped in shortly after and was asked to drop off my car at some point for it to be looked at closer. I dropped off my car around 9 a.m. last Saturday. By 3 p.m. I had not heard anything back, so I called and was told they were only just then getting around to looking at my car. I can empathize with being short-staffed, but if it is going to prevent my car from being looked at all day, then I should have been asked to bring it by on a different day. I informed the person on the phone that I needed my car back by the end of the day, as I would need it Monday morning. When I stopped in before closing, I was informed that my TPMS had been recalibrated. I was also informed that they could not find my contact information (the VIN had not been entered correctly). I was told by the person who worked on my car if the error came back to bring the car back to be looked at again. However, the error continued to appear on my drive home. The following Wednesday, I dropped my car off around 9:30 a.m. to hopefully have the issue resolved. As with before, I did not receive any call from the shop. I called around 3 p.m. and asked for an update. I was again told that they were short-staffed and was also told that my car had been forgotten about and that they would look at it then. I went to the shop after my work around 5 p.m. and requested an update. I was then told that my car still had not been looked at by anyone. I expressed my frustration and was told by the individual I was speaking with that they would look at my car momentarily. I sat in the lobby for the next 45 minutes with a clear view of my car as not a single soul approached it. When I looked, the individual I spoke with was nowhere to be found. So I spoke with a tech on the oil change side and asked him to grab my keys, which he did, and then expressed his apologies. I do not have plans to return for any type of service here any time soon despite otherwise positive interactions in previous years. Again, I understand staffing concerns, but as someone who had an issue arise immediately after a tire change, then to have my vehicle blatantly ignored over the course of additional drop-offs and an utter lack of communication is wholly unprofessional.

4 tire rotation, oil change, wipers and air filter 360 bucks…read more3 miles later, check engine light and 4 missing hubcaps Called regarding engine light was told that check engine lights "happen" Missing hubcaps, oh we was wondering who they belonged to. Quality.... I will not be bringing my vehicle back

Since moving here finding good, genuine car service in CLT has been hard. This was my first time…read moregoing to Take 5. The manager, Metriaus, serviced me! I got a basic oil change and they also topped off my wiper and coolant fluids. He took time to explain to me other things going on with my car and important things to get done in the near future. He didn't pressure me to get something else right then and there! He was very reassuring! I appreciate him and the other tech for their service! I'll definitely be back!

Don't go to this FireStone, they will definitely rip you off, its been almost a year since I went…read morethere for a courtesy check, I called made sure was free, went there to make appointment, double checked it was free with them and next day I went and left my car, got a call saying if i wanted them to fix the car valve but it would be 800 dollars, said no, they said my car was good to pick up and just had to pay the rest of the service, was confused as I headed to the place, and once I got there they made me pay 139 for an inspection, I told them to check the cameras because they would find evidence of them telling me it was free the day before, but then said they couldn't, at the end of the day I had to pay for an inspection I didn't ask for, I tried calling the company to solve this problem but they always made me call them later, at some point I just gave up, I'm leaving this review here so no one falls for this like I did, don't trust this people

I now have an explanation for why the car has been shaking when I step on the brakes - one of the…read morewheel studs was stripped and the other one is broken. Pretty amazing since I had the tires checked not too long ago and the brakes completely done just eight months back. The tech here said they definitely missed it before as it's been like that for a while. So he's fixed the wheel studs, rotated the tires and replaced the rotors (with a credit under warranty for the brake pads!). Yes, that's $225 I didn't really want to spend today. But brakes are super important so we're getting it done and this time, doing it properly. Now there's no squeaking and there's no shaking. My car stops properly! Thanks, tech Michael and service manager Sage! [Review 15666 overall - 3080 in North Carolina - 1170 of 2021.]

Great, honest people…read more I've had my axle replaced, engine repaired, oil changed, etc. They don't overcharge, they're fast, effective, and very personable.

I called Almar and spoke to Frank about installing a remanufactured engine in my 1995 Ford Mustang…read moreGT V8. After I had it towed to Almar, Frank called me back & asked if I had seen the car, which was strange since I bought it new as a retirement gift for myself in 1995 just before retiring from the Marine Corps. Frank said that the car had a broken mirror and a bad tire, etc. Basically, he refused to install an engine. I asked Almar to install an engine, not tires or mirrors. I guess my car didn't meet Frank's standard. Another dealer will install the engine for $900.00 cheaper. Thanks, Almar.

This is one of the few places that offer to plug a tire. I got a nail embedded in my tire and…read morewaited about 1 hour for it to be fixed. The people at the desk were very busy but very pleasant. The chairs in the lobby are quite low to sit and wait, so I decided to have lunch next door at Firehouse Subs. The next day I got a text from Tuffy asking how their service was. It just so happened that when I went to drive my car, my tire was low again. So I responded to the text with the problem. They said to just bring it back in and they would take a look. So I brought it back in and the technician took the car right away and fixed it in 20 minutes. There was ANOTHER nail in the tire. They didn't charge me for the second nail. I recommend doing business here.

Stay away from Tuffy tires I put four tires on my daughters car . She picked up a nail and brought…read moreit back there because she thought they would fix it under a warranty but that was not the case and I understand . They then wanted to charge her 50 bucks for something a few places have done for free for me or they usually charge you 12 - 15 bucks for a quick plug . They take advantage of of a young person bringing there vehicles there and from the sounds of it they just take advantage of anybody they do business with . Stay away .. plain and simple they are shady . 1 star cause you can't give them a zero

They fixed my wife's tire, but kept the spare we used to get to the shop. We didn't notice until a…read moremonth or so later and they mentioned they will check to see if they see the spare in the garage, but it wasn't. They took no further effort to make things right. Any time we use this shop they mention a multitude of issues with the car that don't actually need to be fixed.

I called for a quote to get a part replaced and brought it in. When they called me, they…read morerecommended other services to fix my car. I figure they know more than me so I pay a few thousand to get it done. I get the car back and the check engine light goes off for the same problem. I bring it back twice to check why it came on when they guaranteed that everything should be fixed. They wanted to charge me another couple thousand this time to do the fix I originally asked for. I decline and when getting my car back, they wanted to charge me a diagnostic charge because another code was present as well. Despite the original problem that they were supposed to fix was the focus and not fixed. One of them gave me a nasty attitude and told me to not come back. Not once had I raised my voice or try to be rude. He basically accused me of declining the service I literally went there for and accused me of trying to get diagnostics for free. I'm not usually one to review something but I've never had a worse experience than I had in this situation.

I could not be happier with CLTmobile. Excellent customer service, and an absolute pleasure to…read morework with. I used them for a mobile pre-purchase inspection. They were prompt, punctual, and extremely thorough. I highly recommend CLTmobile!

My dad was an engineer and he loved to show me how to fix things; I got into bmx and motocross at a…read moreyoung age. I learned how to do everything to my bikes; then cars and anything else I could fix or build. At 55; still love to do things myself, but I can't do everything and I hate taking my cars to dealerships. Next best thing is to find a good independent mechanic. Luckily I happened to find CLTMobile online! I actually invested in a mobile brake repair business about 3 years ago but have often thought how great a full service mobile mechanic would be! I messed up an electrical connection on one of my cars by accident doing some service on it. I could not fix it. My wife needed that car for work within a few days and my time was limited during that time to get it somewhere to get fixed. I called CLTmobile and got an appt booked right away. Mechanic came on time; he was super nice and very knowledgeable. He did a terrific job at a very affordable price! I will definitely be using them for all my automotive needs going forward that I can't fix myself. I love seeing the younger generation building a great and much needed business like this in Charlotte.

I went here after the customer service wasn't what it used to be at my old place for oil change…read more The guys were very friendly and professional. They told me what they were going to do, did it, then explained to me what they just did to my car. I will be going back.

Perfect service and very personable! Cant argue with the price and value…read more Fiddy and his team always deliver and meet my cars needs

Carlos and his team were awesome! Needed to have a tire replaced and they provided repairs quickly…read moreand at a price actually lower than the original quote. Couldn't have been more satisfied with the results.

THE BEST AUTO CENTER. I kept getting the run around and insane quotes from the dealership. The…read moreworkers at Pronto were honest, affordable, and amazing to work with. Good and honest mechanics and hard to come by (especially as a female) but I genuinely trust these guys and will be back!