PLEASE READ!! DO NOT GO TO THIS BUSINESS. DO NOT GO TO THIS BUSINESS. DO NOT GO TO THIS BUSINESS. They don't care about any specialized needs you may have, money comes first, most unethical team I have ever dealt with. Absolutely horrifying experience.
Look, if you're someone who has no fear of the dentist and don't care what you pay for dentistry then you'll probably have a normal experience.
IF you are somebody that fear's any aspect of going to the dentist this is not the office for you, please take my warning seriously before you waste months of your life figuring out that they can't help you.
When I first joined, I had made very clear that I am somebody with dental anxiety and was hoping they would be the place to accommodate. I knew they were far more expensive than other places around and I mistakenly assumed this would translate to a more comfortable team taking care of me. They acknowledged my concerns and insisted they were the team to help and they would set me up with the right doctor who understood my concerns.
When it was time for my first procedures, it became very clear that once I was already in the door and they had my insurance information, nothing else mattered to them. When I asked about the dentist they told me I'd be seeing, they had no clue what I was talking about and instead set me up with whoever had availability, when I expressed my concern and anxiety about going to the dentist, there response was pretty much "In our opinion, we don't think its nerve-wracking of an experience, so you'll be fine"
My last appointment involved excruciating pain for what was supposed to be a painless procedure and when I tried telling the dentist I could feel everything going on, she pretty much just yelled at me and told me there's no way I can still feel what's going on.
A couple months later after I had began severely contemplating if I belonged backed at that office, the crown that had been installed in my mouth didn't just fall out, the entire remainder of the tooth broke and fell out (Less than 6 month after the multiple $1,000 procedure to fix it) and they were happy to inform me that another multiple $1,000 procedure would fix it right up!
Despite the nature of the emergency they gave me an appointment almost 2 months out just to be evaluated (not even to fix the issue, just to have somebody look at it). This I could understand, there are capacity issues and it's not easy to address everyone's emergencies at once, that's forgivable. What's not forgivable was when the dentist told me that that appointment was just going to be a placeholder and when something else opened up I'd be moved up right away. That was a bold face lie, I never once received another call about moving my appointment up. Not even a call to keep me updated, I'm pretty sure she just said it to make the deal sound better and make sure I didn't go to a different office during the wait.
Keep in mind, this was an office that advertised themselves as the place to go when you have been let down by other offices, that was a massive joke and its very clear all they cared about was getting people in the door and seeing how many of the patients would get to stick around, and then forget about everyone else who doesn't.
I wouldn't go back if it were free.
PS: you can send my bills to collections, you'll never see another cent out of my pocket. Assholes.
Oh here's a fun story too that I'll never forget: My payments were always sent by check, they knew this and never had an issue. Keep in mind this was during the postal service crisis when mail was frequently getting delayed and there was nothing you or I could do about when our mail arrived. After a procedure they noticed the check I sent them hadn't delivered yet. They heckled me about it and tried to not let me leave the office, despite never missing a payment, and when I told them the check had been sent already the receptionist response was "Well does anyone in your family have any credit cards we can put it on right now?"
That being said there was 1 dental assistant and I'll never forget the compassion she gave me when it clear that the dentist really didn't care if I was comfortable or not, I feel horrible to her and her only that I'm leaving this review and dear god I hope she gets a raise because she is the singular aspect of my time there that wasn't horrible. Thank you to her. read more