Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

My daughter has seen Dr. Piazza for a few different dental issues, including emergency situations,…read moreand Dr. Piazza and his staff have been friendly, accommodating, flexible and caring.

Thought I found a good dentist after mine retired. WRONG. Won't work on your teeth unless you pay…read morefirst. I've been a patient at least 5 years. So I paid first, IN FULL. My insurance covered half the expense. Insurance sent the dentist a check well over a month ago. That check belongs to me and they are sitting on it. The office has a dozen excuses as to why they haven't sent me MY MONEY. Why is is so hard to find a good dentist. A TRUSTFUL DENTIST. Prove me wrong. I DO NOT RECOMMEND THEM. Time to find a new dentist.

Unprofessional, botched work, and an absolute run-around.I had an appointment on 5/26 at the…read moreAmherst office with Dr. Zaman to remove and replace my composite veneer. Only after she removed my existing tooth material did she bother to check if she actually had a matching composite color in stock. She did not.She then struggled significantly to shape the new tooth to match my other front tooth, explicitly stating to me that she "is not used to doing square teeth." After three failed attempts in the chair, I left. Over the weekend, it became clear how badly she botched the job--I was left with a visible, uneven gap in the front of my mouth.When I called to reschedule and fix this, Dr. Zaman personally called me back and stated she would rather just issue me a full refund so I could go elsewhere. However, on the day of my rescheduled date, the office called me twice asking why I missed the appointment. The front desk had absolutely no record or knowledge of Dr. Zaman offering a refund.Nobody in this office knows what is going on. I am currently out $551, walking around with a botched front tooth, and being given the run-around by management. I want my $551 refunded immediately so I can pay a competent dentist to fix this mess. Avoid this location.

Will be calling in the am. A male doctor named "doctor lee" was the absolute most rude doctor I've…read moreever come across in my 44 years. I hope no one has to ever deal with him. He should not be working with the public. His interaction alone with me makes me want to leave this group I've been at for years because of how awful he made me feel. After scanning reviews I see there are several complaints about him. I will definitely be mentioning this when I call in the morning. I will also be looking for a new practice since they seem to think it's ok for doctors to behave so disgustingly to their patients.

I have been with Dr. Samad and her team for well over a year and my experience could not be better…read more First, I love that the staff is multi-cultural and multi-racial. I love that they always call and remind me of my appointment. I love that an actual human answers the phone when I call, and are always super helpful and positive. I love that I am in and out of my appointment in 15 minutes or less, and I have NEVER waited past my appointment time to be seen. I love the fabulous decor. And lastly and most importantly, Dr. Samad LISTENS. I highly, highly recommend this company.

Friendly and knowledgeable staff, Dr. Samad and her team are amazing and they make sure all your…read moreneeds are met. The office is clean and cute

Horrible. Dr. Hanley retired without telling any of his patient. Good Neighbors Dental took over…read moreand put Dr. Jones from Suburban Orthodontics as a "sub". They left patients out front of a locked dark office with no notice that he could not keep their appointments. He is also part of Suburban Orthodontics which is answering the calls now that Dr. Hanley's phone is disconnected. Zero help and zero willingness to let the patients go to a different location. So far we had an emergency appointment "canceled" bc of a now show of the staff, and now a regular appointment will not be fulfilled bc there is no staff and no rebooking. Horrible customer service by Good Neighbors Dental, Suburban Orthodontics, and of course this nonexistent Dr. Hanley's office.

This place is TERRIBLE don't make the mistake! Been calling for the last month trying to make an…read more appointment but no response no call back nothing. Just horrible ‍

Horrible experience here. The one woman at the front desk is terribly rude. Also, I have had a few…read morefillings here and they did a horrible job. My teeth are so sensitive I can't even floss properly now. Not to mention, the staff does not care about you and they just want to make as much money off of you as possible.

I had a terrible experience here with Dr. Michael Donahue. I went in for a filling and left never…read morewanting to go to the dentist again. I was injected incorrectly with novocaine, it was injected into a nerve bundle as he said. I instantly lost vision in my left eye and my heart rate spiked and I could not breathe, due to the epinephrine in the injection. I was okay and back to normal after about 10 minutes. I already did not like going to the dentist before and now I do not ever want to go back. This has never happened to me before with other dentists and I have had many fillings with novocaine. It may have been a fluke, but I am not taking any chances of this happening again. I also was not followed up with after this experience. I did have a great experience with my hygienist though, she was very nice and caring. Unfortunately, I will be moving my dentist office elsewhere as this was a horrible and traumatic experience for me!