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    Heather Buccieri, DDS, MS

    5.0 (1 review)
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    Services - Heather Buccieri, DDS, MS

    Orthodontics

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    7 years ago

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    WM Dental Care

    WM Dental Care

    2.8(34 reviews)
    1.1 mi

    I was lied to about my insurance being in network. Scammed for my first appointment making me pay…read morefor both my cleaning and exam, when they knew that the first exam was free to new patients. When this problem was addressed to many different employees, the blame was continuedly passed on to a different employee. At one point, the excuse of employees who are younger in age was used. Implying that a young employees cannot be skilled at their job.

    Do not go here! This is nothing but bait n switch, they do not take insurance but will lure you in…read morewith 'free' xrays, which are not free. I did not know at the time when I went for the consult that they didn't take insurance. My daughter is writhing in pain from impacted wisdom teeth and I had to find an oral surgeon that DOES take insurance. Westermeier will not even give a referral, however Christina in the office told me she would send the xrays to me and the new surgeon via email. Well, I still needed to get the referral piece so I had to make a separate appointment with a local dentist in the Falls who can see my daughter tomorrow. They asked if I had xrays to send to them to speed up the process. I called back to Westermeier to ask that they send them to the dentist so I can get the referral and now Lynn tells me that Christina is 'new' and didn't know the policy and that they would not send me the xrays unless I paid $199! I told her I had been talking to Christina and she was going to send them and Lynn said she 'made a mistake.' It's really not my fault that someone is giving out wrong information but Christina also knew the dire situation we were in to try and get her teeth done. She even sent me the Hipaa form so she could release them to me. Not only is this practice cruel when telling them that my daughter was laying in pain with the impacted teeth, but they held a referral and now the xrays hostage, causing us all this unnecessary calling, trying to get appointments and running around to help her. Big deal if they give xrays for free! They only take cash payments so sure, throwing in xrays seems like a great deal but who in their right mind would pay out of pocket if they have insurance? Give me $10k and I'll figure out a way to get you xrays too! These people are horrible. I cannot believe the lack of compassion or kindness as I was crying on the phone begging them to help my daughter. Shame on them!!!!

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    Tyska  Alexander Orthodontics - Kristen M. Alexander, D.D.S

    Tyska Alexander Orthodontics

    4.5(12 reviews)
    20.0 mi

    Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

    So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

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    Tyska  Alexander Orthodontics - Kristen M. Alexander, D.D.S

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    Heather Buccieri, DDS, MS - orthodontists - Updated May 2026

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