Quality, dental work and kind and knowledgeable office staff, dentists, and dental assistants. I…read morehaven't had my teeth cleaned there yet, but everyone else has been wonderful.

We have been going here for years and the care and quality has always been top notch. They have…read moreseen my kids grow up and definitely care about each member of the family. Great service, care, and now we have beautiful smiles also!! Love everyone here!!

I came to Dr. Heather as a transfer case from Washington D.C. The minute I walked in the door I…read moreknew I was in good hands. From the front desk receptionist to the technicians who put on my rubber bands and of course Dr. Heather herself everyone who works in the office provides you with the highest level of professionalism, knowledge and friendliness. I looked forward to my appointments and am extremely happy with how my teeth turned out. As an adult with braces it can be hard to find an orthodontist to fit your needs but Dr. Heather and her team are the best in WNY!

From the owner: Buccieri Orthodontics specializes in orthodontic care for children and adults, offering personal…read morecustomized options including conventional braces (with high quality mini brackets) , clear alternative ceramic brackets, as well as Invisalign aligner therapy in a state of the art facility. Using the latest technology and equipment, including an Itero Element Scanner, Dr. Buccieri is able to take impressions digitally. Dr. Buccieri specializes in thumb sucking habit cessation assistance and treating early needs to intercept any obstacles to normal growth and development. In a fun, friendly, caring environment orthodontic treatment is personally provided by an orthodontic specialist assisted by qualified licensed hygienists.

I had a very painful toothache... I had to wait 5 days for an appointment. When I finally got…read morethere, anxious to have the tooth pulled, Dr Alex said he was reluctant to do it. It was a molar in the back upper in my mouth. Dr Alex was apparently leaving the practice in 3 or 4 days. It was so obvious that, in his mind, he was already gone. He referred me to an oral surgeon. I was still in terrible pain. The oral surgeon's first available appointment was 5 weeks away. I complained about my experience online, so I got a phone call and WM managed to get me into the surgeon 4 days in the future. Still in terrible pain. I was in the surgeon's office for less than an hour. I do not for one moment think that the extraction couldn't have been done at my first WM appointment. Laziness is not a reason to leave a patient to suffer - no pain relief is given, nowadays... I was begging for 4 or 5 hydrocodone, but was told that was not possible. The whole experience left a bad taste in my mouth (I know, terrible pun). They were supposedly having the driveway sealed, and I had to park about a block away, so I had to use my rollator to get to the building entrance (even though there was no sign of any work going on in their parking lot when I went in or when I came out.) To top it off, their little "elevator" was out of order, so not only did I have to go up the steps, I had to drag the rollator up the steps with me. Ugh. I am now looking for a new dentist.

I was lied to about my insurance being in network. Scammed for my first appointment making me pay…read morefor both my cleaning and exam, when they knew that the first exam was free to new patients. When this problem was addressed to many different employees, the blame was continuedly passed on to a different employee. At one point, the excuse of employees who are younger in age was used. Implying that a young employees cannot be skilled at their job.

We came here on multiple recommendations and have been extremely happy with the organized…read morecommunication, easy appointments and care. Both Dr. Dusel and Dr. Hietanen were very detail oriented with their explanation of what our daughters ' recommended treatment plan would look like. Top notch front desk staff!!

From the owner: Looking for a trusted orthodontist in Orchard Park, New York? At Orthodontists Associates of…read moreWestern New York, we create healthy, beautiful smiles for children, teens, and adults. Our doctors, Dominic A. Colarusso Jr., Steven J. Hietanen, Andrew J. Dusel, Kevin Hanley, and Benjamin Hietanen, provide advanced orthodontic care using state-of-the-art technology and personalized treatment plans. From early treatment for kids to braces and clear aligners, our Dunkirk office delivers precise, comfortable, and effective care in a welcoming environment. Schedule your free consultation today and take the first step toward a confident new smile.

If I could give Dr. Koch ten stars, I would! My 17-year-old son just got his braces off, and his…read moreteeth look amazing! When we started this process, my son had two adult teeth that hadn't dropped down because they were completely horizontal. We didn't know if it was even a possibility to have those teeth come down and be in place, but Dr. Koch was able to do it (albeit with the help of an oral surgeon who was able to place a hook on one of the teeth so Dr. Koch could slowly draw it down). For the first time since he was a little boy, my son has a beautiful smile, thanks to Dr. Koch. He and the rest of the wonderful people in the practice have been great from day 1. I can't recommend them highly enough!

Two of my sons have been seeing Dr. Koch for a couple of years now and we have been so happy with…read morethe care that today- when my 18 year old got his braces removed- I got a consultation for Invisalign! The staff and Dr. Koch are knowledgeable, kind, helpful, and accommodating. I would not hesitate to recommend them to anyone!

Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

Nancy in finance is very rude and unprofessional. I had a payment due that I honestly forgot about…read more I told her over the phone I forgot about it there's a lot going on and quite frankly I don't just have the $800 just sitting in my pocket. and she basically called me a liar and made me feel like crap.

I've had a relationship with the folks at Owl Orthodontics for the past year plus, first with my…read moreolder child, now beginning with my younger child. The staff is mostly kind and friendly. Dr. Walla engages well with the children, and clearly explains the "nuts & bolts" of it all. They do take insurance and offer a payment plan for thos who cannot afford a lump sum payment for treatment. And families get a case manager to contact for any questions or concerns as treatment occurs. Orthodontics has come a *long way* since I had them!

I have been going to Amy Richter Orthodontics for a little over two years for my adult braces. I…read morejust got my braces off and am moving to retainer. I cannot say enough about how great my experience has been. I was nervous getting adult braces but they made everything easy for me. I got clear ceramic braces but I could also choose from metal or Invisalign. The time frame they gave me was accurate and everyone in the office was very helpful and friendly always. I would recommend to any adult or family for braces.

We visit the Blasdell, NY location. The ladies there are superb! We couldn't ask for a nicer…read moregroup of people for our Orthodontic care. They work with your insurance and budget with ease. Highly recommended

Dr. Rand and her staff are a delight. Everyone there is so kind and helpful. I didn't start…read moreorthodontic treatment until my mid 20s and felt a little silly showing up with such awful teeth. They all took their time and explained my options to me. I ended up going through an Invisilign treatment and was very happy with the results. When I went for my appointments I never had to wait long, the office was very well run. I still go periodically for retainer adjustments and everyone is still friendly and helpful. Highly recommend!

So excited to start my journey to beautiful straight teeth. Came in for my consultation and to get…read moremy impressions and pan scan. Next appt. I'm getting spacers. Very professional office. Staff is super friendly. Building is clean, welcoming. They are up to date with current practices for their field. Diverse selection of music for everyone to enjoy. Accommodating when it comes to schedules. They have a sense of humor. I could go on and on.