I took my laptop to Inside Laptop for the first time recently because it died. After a few minutes of testing my laptop with some cables, without opening it, one of the two owners, Jorge, told me that my files could be recovered for a fee of $140 to change the hard drive and repair the operation system. The service was fast and in less than a week the work was completed with a 60 day warranty.. Jorge refused to accept credit card payment and asked I pay with cash. A red stamp 'PAID" was placed on my final invoice. I was very disappointed when still within the 60 day warranty, my laptop started to show the same malfunctioning symptoms that it had before it died i.e. shutting down by itself, turning back on by itself and freezing so many times within the hour which I could not do any work at all.. I took my laptop back to owner Jorge to check the problem again but after no more than 5 minutes limited to just turning on my laptop, he verified that the laptop shut down suddenly by itself but even with that evidence, the owner Jorge quickly dismissed any problem with the work he did and quickly blame any fault on my cable or my home wall electric outlet. There couldn't be a worst insult to injury behavior from a service provider who refuses good customer service and guaranteed satisfaction than this owner Jorge. He does not admit any responsibility. Jorge did not even bother to open the laptop for further testing. When I left his shop,. I went back home feeling terribly convinced that he had given me a BS of an excuse and being fully aware there was no problem with my cable or electric wall unit at home. Besides, he tested it with his own cable. Meanwhile, the problems were getting worse and my warranty was going to expire in a less than 10 days.. A week later, I took my laptop back to Jorge for a second time after the "repair" before the warranty expired in 2 days, but this time around he did open my laptop, removed the 3 year old "new HP hard drive" he claimed to have replaced my original Toshiba hard drive, inserted a used hard drive for further testing, turned my laptop back on, and because it did not shut down suddently, his response was "SEE? there's nothing wrong with the hard drive I placed." He then, placed back the 3 year old "HP hard drive" he sold me for $140.00 and washed his hands that there was no problem with the work he did in January 2014. The next day the warranty expired and I was stuck with the problems.
So what did I do? I took my laptop to an independent laptop technician with numerous and excellent consumer reviews in Yelp and he told me that the problem with my laptop was the MOTHER BOARD (inside the laptop) caused by someone who worked with my laptop that tried to repair it but couldn't and, and messed it up to the point of beyond repair. He replaced it with a NEW mother board for a reasonable fee of $125 which included a $25.00 diagnostic fee.. I told Jorge at Inside Laptop about the diagnostic given to me by the independent technician with excellent and numerous consumer reviews, that the mother board was the problem (which he messed up). What did Jorge do? He offered to repair my mother board for $150.00 and told me that if he needed to replace it I would have to pay much more.
At the recommendation of the new independent technician, I asked Inside Laptops to return my original hard drive to me, but the other Inside Laptops owner told me that because I did not asked for it, it was discarded. I also learned in March 2014 from the independent technician that Inside Laptop replaced my original hard drive with a 3 year old hard drive made in 2011 and could not understand why Inside Laptops did not replace it with a most recent 2013 hard drive available in most shops. I brought this concern to the attention of the owner Jorge at Inside Laptop but he quickly dismissed it by telling me that his business is not a car dealer for a customer to ask for a 2013 hard drive as if shopping for a car..
My recommendations to any consumer considering to take his or her laptop to Inside Laptop is #1 request in writing that any hard drive removed from your laptop be replaced with a most recent version, and not a 3 or 4 year old hard drive, #2 put in writing that original hard drive be returned to you. You might be surprised to find out from an independent technician that your hard drive might still be in good condition and save $140.00. Remember you have a 60 day warranty to dispute any problems with Inside Laptops.
The independent technician that REPLACED my mother board for $125.00 told me that he strongly believed my original Toshiba hard drive removed from my laptop and replaced by Inside Laptops with a 2011 HP hard drive, might still be in good condition; DON'T PAY WITH CASH. PAY WITH CREDIT CARD. DON'T PAY UNTIL THEY COMPLY WITH YOUR REQUEST #1 AND #2..
I would not recommend Inside Laptops to family, friends, or acquaintances. read more
