Best plumbers I've ever hired! I needed a main line replaced and a new backflow preventer valve installed at my house and had 4 different plumbing companies come out to assess and bid on the project. Jose, David, Tiffany, and the others from Innovative were truly a cut above. Super knowledgeable. Reasonable pricing. Top quality work. This was a big project, so I had a lot of questions about the details. They patiently and intelligently answered every question, even down to the pros and cons of going with different types of piping. This put me at ease and helped me realize that they were the right company with the right people, the right skills and experience, the right ethics, and the right can-do attitude I was looking for. Once I was ready, the work was promptly scheduled and done to a higher standard than I would have expected, especially the landscape restoration. That especially put a smile on my face. I'd say the #1 aspect that sets them apart is their abundant communication throughout the whole process. They were warm, friendly, and patient but never salesy or pushy. They showed up when they said they would, and I always got calls or texts before their visits to let me know they were on their way, along with a fairly precise ETA, sometimes even down to the minute. If you've ever been turned off by creepy, salesy, or sus plumbers and would love to work with people who are smart, friendly, compassionate, and down to earth, I highly recommend you give Innovative a call. Yes, such a unicorn actually exists in this city! I'm grateful to Innovative not only for doing such great work and for being a joy to work with throughout this project, but also for educating me about some aspects of the project where I wanted more clarity on the details, so I could better understand my home's own plumbing system. I'm additionally grateful to them for helping me get past some emotional resistance I had to finding and hiring a plumber in this city. They provided ample proof that there are great people working in this field, and we can indeed find them if we take the time to look and don't settle for mismatches or partial matches. I'm glad I kept looking until I found Innovative. I wouldn't hesitate to work with them again. Thanks a bunch, Innovative! Job well done! read more

Jose came really quickly, which was important because we had to turn off all water coming into house. Thanks guys! read more

Jose and David did a fantastic job fixing my outside water leak. They showed up very quickly on the same day that I called and then very quickly stopped and repaired the water leak. I'm incredibly grateful for such quick, quality service. I highly recommend Innovative Plumbing Pros, LLC. read more

I had used the same plumber for the past 10+ years. They were great! I wrote at least one 5* review for them. I recently called them to repair a loud noise emanating whenever we turned the water on or flushed a toilet. They said they didn't have an opening for two weeks. I said that would be okay. They then texted me the next day said they didn't have an opening for a month. Again, I said okay. I never heard back from them. I had to find a new plumber and chose Innovative Plumbing Pros after reading their Yelp reviews. I called on a Friday afternoon and they were able to schedule me in two business days. Carlos, the service manager, and his helper showed up on time. They were both very friendly, professional, and answered all of my questions. In this time of Omicron, it was a good feeling to see them wear masks the entire time they were here. Carlos checked our water pressure and said the regulator was our problem. I asked if he could adjust the pressure with the regulator. He did the adjustment taking the pressure from 55 psi to 75 psi. We no longer had the loud noise after turning the water on. He told me that noise could come back if it couldn't hold the pressure at 75 psi. We decided to give it a try. Carlos replaced two water bibs that were old and leaking. They're perfect now! Carlos also looked at our master bathroom and kitchen as we are going to remodel them both in the near future. We will be scheduling an appointment for Carlos and the general contractor Innovative works with to give us an estimate on the work we would like done. read more

If you need plumbing services, THIS is the company to call. The main water line from the street to the house had a leak and had to be replaced. Jose and his crew were very professional from start to finish. From the first phone call to get an estimate to the completion of the job, the whole process was very smooth. Jose and his crew were fast, efficient, honest and fair in their pricing. We will use them going forward for any plumbing needs and we highly recommend. read more

GREAT company, we have been customers for about ten years. Ralph was here about a week ago, and we were VERY impressed with him. He was polite, competent, thorough and he went way above and beyond my expectations. Company owners - do everything you can to retain this extremely valuable employee. Sincerely, Joel read more

We woke up on Memorial Day to find water dripping from upstairs into our kitchen. We called our Home Warranty Co. and no one wanted to pick up our request. We waited over 48 hours and still nothing. I asked my sister for a recommendation and she suggested Innovative. I am so glad I called. Anthony came over, on time and gave me a quote, that was beyond reasonable and was able to get the job done within a few hours. He was professional, thorough and I enjoyed talking with him. I cannot recommend him enough and Innovative Plumbing. read more

Called for a water main line replacement quote, received a fair and reasonable quote. Tiffany set up appointment for next business day. Jose and additional workers arrived on time, and restored water within 3 hours. Amazing work! I hovered, had plenty of questions, and Jose had no problem showing me and giving me more descriptive answers. Thank you so much. I will be using them again and highly recommend. read more

Leak Detection Got a larger-than-normal water bill. I couldn't believe we had used that much water over the last month. Checked the pool. The water was turned off. Checked the sprinkler system. I couldn't find any leaks. Called Henderson Water and they suggested since it was on my side of the water valve to call a licensed plumber that could check for a leak in my system. Innovative was called and I explained my problem. They said that they would send us a voucher that entitled us to a free leak check and that they would be out as soon as possible. Just so happened that Jose was close by and had time to help us. We turned the main valve on, then he started checking around for the leak. Wasn't in the yard. Wasn't the hot water heater. It had to be on the cold side of the water in the house. Or outside? Jose checked the backyard and found that a hose nozzle was stuck open and leaking into the flower bed. Cut it off, and had his helper go check the meter out front. Meter stopped. Problem solved. Boy, what a relief. Tiffany sent the voucher over via email for the free leak check and I signed it and gave it to Jose. If there is ever any question about plumbing of any kind, Innovative will be the first people, I'll call. Thanks again Jose for everything. read more

We had a pipe burst in the wall between the first and second floor of our home, it was very frustrating. Jose came out immediately and fixed the pipe he even fixed my running toilet. He was very professional and pleasant. His pricing was more than fair. If we ever have any plumbing needs we are going to give him a call. Our family appreciate Innovative Plumbing they came running when we needed them and didn't try to rip us off. If you need a plumber call Innovative Plumbing they get the job done. read more

Amateur work and inflated prices. I bought a house and needed to replace an old water heater. The quote from Innovative Plumbing was for $1750 for the heater, it is $1191 from Home Depot (delivered), and while I am OK with businesses making a profit I am not OK with getting gouged. When I asked them about it they said that they mark up their products because of their costs for transportation and maintaining inventory... but a 47% markup? Really? I opted to buy the exact same model and to have them install it along with a recirculation pump. Two weeks after the installation the water heater stopped working. It turns out that water heater was fine and that it had stopped working because the insulation on the wires connecting the water heater to the power source were exposed and not covered by the wire nuts which caused a short (the wire nut was even melted). This is basic stuff and unacceptable for a professional. I noticed that it was still taking the hot water a long time to reach our sinks and showers. I pulled out the instruction manual for the recirculation pump and discovered that they had installed it on the cold water intake rather than the hot water discharge. Once again, a mistake that not even an amateur should make. Unless you like excessive markups and amateur-quality work you should look elsewhere for professional plumbers who won't gouge you. read more

Stop getting bids. The project solution ends right here. Like all transplanted valley residents, I moved here. Of course, all the handymen, skilled-trades and contractors remained back home. I started anew. Frankly, it's been hit-and-miss. Lots of substandard outfits for hire. Certainly, Innovative is a professional operation. Responsive, skilled and helpful. Both projects were undertaken in short order with high-quality results. But, this is to be expected. Here's the bonus: the crew here (José, Mr. Gonzalez and a charming Cajun) shares very thorough explanations and a vast inventory of knowledge about plumbing operations. I got a whole-house outline, future projects to keep monitoring and assurances. All because the crew proved conversational, helpful and predisposed to obtain my favor. I am in good hands, and you will be as well. read more

Innovative Plumbing, Jose and his assistant did 2 amazing jobs for me. They were on time, fast, efficient and professional. The lady that answered the phone and booked my appointment was lovely and very helpful. I highly recommend Innovative Plumbing Pros. Thank you. read more

If the plumbing in your wall springs a leak, it can be a nightmare. Luckily, I had a pretty smooth experience finding and hiring a plumber to fix the problem. I noticed a leak a couple of evenings ago, so I looked up plumbers in Henderson on Yelp and saw that Innovative Plumbing Pros seemed well-reviewed and had 24/7 service. I called them up, and they were fortunately able to send a technician named Anthony out to look at the problem. He cut away some of the drywall and pinpointed the leak, then set up a convenient appointment this morning (since I had work and couldn't be around during the intervening day). He also showed me how to turn the water main on and off so that I could get running water briefly while not letting the leak spread. I had an 8am-noon estimated window for the repair visit. The company called me toward the end of the window, and the technician arrived afterward. His name was Jose and he seemed to be the head honcho. He took a look at the leak for himself, then after going over estimates, did the basic repair that I approved. He basically cut away part of the metal pipe and leaky hose and replaced it with a thick plastic pipe and some adapters to ensure a tight flow of water. All in all, it took well under an hour. The price seemed fair, especially considering the emergency nature of the call, and Jose deducted the initial cost of Anthony's visit from the bill as Anthony had promised. I was able to pay with credit card instead of check, which is another plus. Also, Jose engaged in light conversation during the job and taught me a thing or two about some hobbyists in the area. They actually have runways for RC planes and tracks for RC cars in some nearby public spots. Not my cup of tea, but it was fun to learn something new after having lived here for a while. Home services can be a bit of a blind spot on Yelp, so I was very fortunate to have a smooth and friendly experience with Innovative Plumbing Pros. They'll be the first business that comes to mind if I should have any issues in the future. read more

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I requested a leak detection and Jose came out the same day to do it. He checked a few areas and determined the leak was outside the house. There's about a hundred feet of pipe out there and he could not determine an approximate area where the leak is. I found out from another plumbing company that usually a leak can be determined within 3 feet of the break, Jose did not bother trying to pinpoint it. He said he would write up an estimation of how much it would cost to fix the leak (without knowing where it is) and send it to me. He never sent it or called back. I called once and he did not return the call. Pretty much $250 wasted for near useless results. I will not be using them again. I gave 2 stars because of prompt response, but otherwise a very disappointing service. EDIT: After speaking with Tiffany we cleared up the confusion regarding the estimate quote. It was sent, but I did not receive it and Jose did not have his company phone because he was on vacation. The $250 I spent on the leak detection would have been credited to the estimate for leak repair as well, which was a reasonable rate. I will consider using their service again in the future. read more

Great service; friendly...helpful...honest. Would definitely hire again. Good communication.

There was a major leak somewhere on my property, so I called Innovative Plumbing. After lots of digging, they found the leak. It was a major job that required digging in my front yard and cutting out part of my driveway. My pipes from the meter to my house were replaced and new valves installed. My driveway was repaired. Their workers arrived on time and cleaned up at the end of each day. They were friendly and professional. I highly recommend them if you need plumbing services. read more

Carlos did a really good job an work very hard. I offered him 2 waters. I ran to Home Depot for a couple of parts just to bring the cost down. read more

Just needed a quick problem solved related to a bad appliance - you'd be surprised how many other plumbers just flat out ignore you when you contact them. Innovative replied within minutes and had me set up quickly. Super friendly, plumber showed up on time, solution only took minutes, and price wasn't outrageous for a quick home visit. Would recommend to friends/family. read more

I have used Innovative plumbing for many years for my personal home. I have also referred them out many times to friends and family and they have always provided excellent service. Their techs are knowledgeable and are professional in their workmanship. read more

I first used Innovative Plumbing about 6 to 7 months ago for several small things that needed done in my home. I was extremely impressed with the quality of work and pleasantly surprised at the price. I had them come out again today to replace my water heater and two hose bibs. Once again, they did not disappoint. They hire top notch people who are friendly, professional and do outstanding work at affordable prices. If you're looking for a plumbing company, stop here and look no further. You won't be disappointed. read more

I sought out Innovative Plumbing Pros based on their reviews. Called for an estimate on Monday. Seemed professional and thorough based on the call. They gave me a window between 8 am and 12 noon on Wednesday. No one showed up. No one called. Avoid if you value your time. read more

Great company, highly recommend! They came through in a bind as we didn't have any hot water. They responded back immediately and advised me that they had a last min cancellation and that they can come to my house asap! That was great news for me! Fast forward to 45 min later as they left. Anthony was awesome. Very personable and knew what he was doing. I did not feel pressured at all and pricing was extremely fair. I can't thank them enough to come through immediately - it was a huge weight off my back to get it done right away. I found my new 'go to' plumbers - thanks again!! We'll be in touch! read more

I've used plumbers for several different projects: installation of a whole house water system, toilet replacement, and dishwasher-kitchen drainage malfunction. This week, a pipe failed in my house. I randomly came across Innovative Plumbing Pros and am so glad I did! The scheduler was professional and courteous. Jose the owner operator was at my house for same day service. I appreciate his quality of work and professionalism... from a well organized and clean work truck to explaining in terms I can understand the water malfunction, his solution to fix it, and cost. After using three different plumbers in the last year, I finally found a Plumber I feel comfortable and confident using for all future needs. It is great to find a quality, locally owned and operated company. Jose's professionalism and quality of work was significantly better than the others I used. I highly recommend. read more

Had another company quote us first and was 3x the price of these guys. Jose was overly kind and helpful, thank you Jose! Hope we can request you next time as well. Call these guys first!!! They're fair! read more

Our water line from the house to the street had a leak. The guys came out right away and started work the next day. After they dug the trench, what a mess, I thought. Ralph came the next day and put the new line in and they filled it back in. Looks great! I have to plant some grass but other than that you can't tell it was done. Everyone was professional and kind including the very nice girl in the office. Ralph was a real stand out to the entire process. read more

This plumbing company lead by Jose and his crew are true professionals. It's rare to have a quality small business in this age that truly cares about their work and reputation. Communication, honesty, care, reliable, excellence, integrity, and accountability are just several words that come to mind when I think of this supreme plumbing business. I recently had a 10 year old water heater break down at one of my properties recently. Innovative plumbing was highly recommended from several people and businesses in town. I called them after hours and to my surprise the owner said he could respond to the property at 9pm! Jose arrived on time and immediately diagnosed the problem. He even verified with the manufacture to assure my old water heater wasn't still under warranty. Jose gave me several options and explained in detail about the pros and cons of each option. I ended up going for an extremely high end and reliable tankless water heater that is energy star compliant. Jose was able to install the unit the following day with complete satisfaction. Jose even researched a rebate from southwest gas that would minimize my out of pocket cost in this beautiful new unit. At the end of the day the service, install, and products were amazing. Please make sure to check out my honest reviews of other REPUTABLE businesses in town and stay the hell away from ones that were given a poor review by myself! read more

Innovative Plumbing Pros - Tankless water heater install by this amazing company! Conserves energy and instant hot water on tap! - Plumbing Near Me - Henderson, Nevada

One of our showers was apparently not getting any hot water so I reached out to Innovative Plumbing. In less than 1 minute on the phone, the issue was identified and appointment was set for the same day! As if that wasn't already great service, they arrived slightly early to gather all required tools to complete the job. In less than 5 minutes, the part was replaced and hot water was flowing again. The professionalism, timeliness, efficiency and reasonable prices are the 4 main reasons I highly recommend this company! Give them a try if ever you have plumbing issues and you'll be happy you did. Thank you for amazing service! read more

I would absolutely recommend Innovative Plumbing. Their 5 star rating was earned and deserved. They send you both text and email messages to advise you when the plumber is enroute with tracking ability including an eta. Through those options it also gives you direct ability to call or text the plumber. Innovative has invested in themselves to provide this system to make it very efficient for both the consumer and themselves. Mark was pleasant, thorough and considerate of my home completing the work. read more

They are excellent. First they actually answer their phone and come when scheduled. They did a very large job at our home. They were professional and did a great job. We had a slab leak and collected a few quotes. We selected them based on Jose who came to do the estimate. It turned out to be even a bigger job than first projected but they completed it, including clean up in a shorter amount of time they then first quoted us. We highly recommend them. read more

Anthony came right out and fixed a gas control valve on our water heater. Great service!

Woke up in the middle of the night to find a p[ool of water in my bathroom...The toilet had a serious leak... Turned off the water, mopped up and got little sleep...Due to COVID crisis I am unemployed and don't need any excess expensesCalled Innovative Plumbing at 8 am and they quote a response of between 1 and 5 pm which was fine with me. They called and seai they would be early and arrived around 12:30. Sevice manager Jose and his assistant arrived looked at the problem, quoted me an estimate price of $125 and that's exactly what it cost. They were fast neat and most importantly honest. I highly recommend them! read more

Jose installed a gas line outside so we could use our outdoor natural gas barbecue. He showed up on time, was very friendly and cleaning up after himself. Price was competitive and communication was great! Would definitely use them again for another project. read more

Innovative Plumbing Pros - Gas line out. - Plumbing Near Me - Henderson, Nevada

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They responded to me very quickly on yelp super positive. Estimate and repair went well I gave a 4 cuz we had a slight hiccup he was supposed to come Friday between 3 and 6 by 530 it's dark and there's no way he could work in the yard so I called and she said closer to 6 so I said better reschedule so it kinda messed up my Friday but he came by 9 the next morning and was done in ten minutes so we could go on with our day. They stuck to estimate which is always good. Would probably work with them again. Well had to give 5 stars they followed up with me and made everything right ! Fantastic company read more

It was ok. The problem was water pressure regulator. They guy quoted us $375 for a 5 minute replacement, as he said. We asked for a breakdown of the cost (parts and labor). He said it was a flat fee. Then we asked for an email quote with the part number, never got it. So I went to Lowe's and bought a part (with the help of the Internet) for a little over $100 and replaced it myself. Saved me over $200. I don't believe that a part that takes 5 minutes to replace should cost $375. Will not use them again. read more

WOW!!! Where do I begin? So the other day I am on the phone with my bank, a very important wire transfer was not completed correctly and the hold time was extremely long, while I had my bank on hold via my cell phone, I had another back that would be receiving my wire transfer on hold via live chat on my computer. The doorbell rings, I am not expecting anyone and it is during the "Shelter-in-place" pandemic. I open the door to some guy without PPE claiming he is with the HOA and needs to be let into my garage, I am discussing more important matters with my bank and since he claimed he was with he HOA I allowed him into my garage. I am needed at my computer to finish my actual situation with my banks, when the doorbell rings again, my dog is going crazy, I am on the phone and computer with things important to my life and its another guy with Innovative plumbing stating something about a leak that is not my neighbors and there is a hole in the drywall, I couldn't pay attention because I was having a preplanned meeting with 2 banks. I kept telling them I was on an important call but the plumbers kept talking, I didn't catch most of it, they explain that the leak is somehow coming from under my driveway and they need to transfer the bill from my neighbors leak to mine and I owe them almost $5,000!!! Still not being able to get off the phone I was in shock, I was not aware of ANY leak, there was NEVER any water in my garage and now after they surprised ambushed me with 2 holes in my wall and a $5000 estimate/bill, there is now a huge water puddle in my garage that has never been there before. I tried contacting Innovative Plumbing the woman answering the phone has zero patiences when it comes to listening to the situation and felt I was too long winded and in the middle of my concern interrupted me to tell me that she has zero knowledge on what was going on, she refused to give me to someone in charge and told me I was rude for telling her to put her self in my situation and then hung up. I called back and she told me I would only be able to talk to her and she wouldn't provide any information to me as to whom it was I actually needed to talk to. I told her that was fine, I will just come down to the store and get answers that way. She hung up 3 times, I called back each time she hung up. Finally I was able to talk to the owner who refused to allow me to speak, kept interrupting me and told me she was blocking my number, which I had to call back from a 2nd number which she then blocked again. To date, I have not been told what is leaking, why they felt cutting holes in my garage would give them answers they needed when after cutting the holes they still had no answers. *****UPDATE****** RESPONSE TO TIFF (THE OWNER) FACTS ARE IMPORTANT, so lets first point out that you weren't present when the initial doorbell rang, I was told the plumbers were with the HOA no prior information was given to me before that doorbell ring. I was not aware of any leaks as it was inside of my neighbors garage not mine. No one told me they were saving me money at all, your guy told me he was saving my neighbor $1k, at the end your tech wasn't sure where the water was coming from (WHICH FOR THE RECORD I HAD NO WATER LEAKS PRIOR TO YOUR VISIT) It was not until AFTER I was given the bill/estimate, FOR THE RECORD, he did tell me everything on my neighbors INVOICE, would transfer to me! No one offered payment options until the very end when I was handed an invoice and I asked. He then called you, not the other way around. Please keep in mind I was handling my own situation that had nothing to do with an unknown leak I was NEVER told the hole in the wall wouldn't be fixed. Had I known you were not going to repair the hole, which turned into 2 holes, one 12"x18" and the other 12"x8" I would have argued more when I was told it was a necessity! I never harassed anyone & never threatened anything, stop claiming any threats were made. I was told by your secretary that she wouldn't let me talk to anyone but her and kept hanging up, so I told her I would come to the office instead that is when I was finally able to speak to you. I love working with companies who are realistic on their ideas of business and ones that understand they cannot just randomly ring a bell, cut some drywall, cause damage, and a bigger water leak under the impression that they are something they actually are not. Have a blessed day. Also I will be sending those invoices to you. UPDATE 2 My insurance company USAA called innovative yesterday, USAA was informed by your company that you could NOT find the leak, offered NO leak detection, and didn't really have a clue as to what was really going on. ‍ But my... what a wonderful keyboard warrior you are Karen....I mean Tiffany UPDATE 3 PURE Plumbing came out and actually did a leak detection, they found out the leak you claimed was mine was ACTUALLY my neighbors! read more

General maintenance done on my water heater. Honest and fair pricing and Ralph, my plumbing tech, was amazing. Highly recommended! Thank you! read more

Anthony came by earlier today. He did 3 repairs in like 30 minutes. Water heater, garbage disposal and the toilet in my guest bathroom were all giving me problems. They were no problem for Anthony. Also, he's extremely courteous and friendly. I wish I could give him 50 Stars. Thanks Guys! read more

Tech was fast, informative and professional. Fair price too!

I can't say enough about how amazing my first interaction with Innovative Plumbing has been. I requested a quote and within 30 minutes received a response from Tiffany. I received a call the next day from Jose who came to my home to diagnose the problem. I was prepared for a large problem and big repair, and Jose found the problem quickly, turned the screw and fixed it in minutes! I had been given information from another plumbing company years ago that was apparently erroneous, and due to that I had a "banging pipe" noise problem that I thought would cost me hundreds of dollars. Jose didn't charge me for the consultation, however, as I remodel and work through other plumbing issues I will absolutely call Innovative Plumbing Pros! Thank you for making my day. read more