I contacted Innovative Custom Homes in July of 2022 for a complete kitchen remodel after a recommendation and reading reviews. After meeting with the contractor and choosing the materials, I approved the plan and made a 25% deposit at the end of August. The contract specified work would be completed in 6-8 weeks. Due to the timing, I did tell him that if the work could not be completed before Thanksgiving, I would rather put it of until after the holidays. In January of 2023 I had still not had any word. I began calling and received nothing but excuses (family illness, crew illnesses, cabinets weren't ready, delay due to holiday), sometimes no return call at all.
The store where I purchased my appliances wanted to deliver them. I had ordered a built in range hood and microwave and without cabinets, there was no way they could be installed. They agreed to delivery them in June and I would need to store them and installation would be at a later date. In August of 2023 the contractor called to set up removal of existing cabinets, which was done August 28th. I assumed the cabinets were at last ready. I had to pay another 25%. In February, after many calls, I still have no cabinets and I am out close to $29,000. I told the contractor that I had hired someone else and requested a refund, but of course, he did not respond. I wanted to post zero stars, but was not able to do that. read more