I needed an oil change and needed my oil drain plug rethreaded, and Joe did an excellent job! He…read morecame right to my house, which was incredibly convenient. Throughout the service he clearly explained what he was doing and what was going on with my vehicle. The price was very reasonable, and his communication and professionalism were outstanding. I'll definitely be calling him again for future maintenance and highly recommend him to anyone looking for honest, quality service.

From the owner: Fast roadside assistance and Mobile auto services ! read more

ALWAYS courteous and helpful. I have been to their site for the past two years. Thank you for great…read moreservice! I feel very comfortable going there and the place is clean and welcoming. Bob and Justin answered all my questions I will be back again.

Recently had an issue that was still covered under their guarantee. No hassles approving the repair…read moreand it was completed well at no cost. Great, highly recommended repair shop.

I recently needed some brake repairs. I was EXTREMELY impressed with the service desk staff…read more Tylor was especially helpful during the entire process, as was the young man who was there when I arrived to pick up my car. The technician was also very kind and knowledgeable. I believe his name was Eric. At times, as a woman, I find that I am treated poorly by automotive service workers, but this was most definitely not the case at Pep Boys. I plan on continuing to get my car serviced there. Overall a very pleasant experience.

Last week and this week I had a very frustrating experience at the Pep Boys in Exton, PA (Store…read more0158), and I want to share this as a cautionary note for others scheduling services here. I ordered tires online and had them delivered to this location, along with an oil change. Unfortunately, they didn't place an oil-change reminder sticker on my car, claiming they had run out. Then, I scheduled a vehicle inspection for 9:00 a.m 10/7 and rearranged my work schedule (I'm a nurse, so this was not easy). At the last minute, I was told the inspector called out and I'd need to come back the following day. I was promised a small discount and rescheduled again. When I showed up this morning, they had no record of my appointment and no emissions stickers available. The staff was unprofessional and unsympathetic. Overall, this location's communication and customer service were very disappointing. If you plan to use this Pep Boys, I'd strongly recommend double-checking your appointment and having a backup plan. Currently I am driving around with outdated inspection stickers but plan on finding another place today.

Within 48 hours of receiving my inspection, my check engine light came on. When I called to ask how…read morethis could happen, I was immediately offered to come back in for a diagnostic check for $115. Absolutely disgusting business model - I don't believe it was a coincidence that the light came on after they were in my car, and then the first offer is to have me pay more money for them to re-inspect it! By the way, the car is a year old. Do not come here!!!

Horrible customer service. Service manager talked over me the whole conversation. Our car wouldn't…read morestart took it in for them to tell us what was wrong. Told us it was the battery. Paid $800 for a battery, new wipers, top off some fluids and replaced a sensor. Went to pick the car up still wouldn't start. Same problem we brought the car in for. Had it for 2 days again saying it was starting fine. Once again when we came to pick it up wouldn't start again. Another day without the car and now they want another $800 for a starter. Now up to $1,600 to get the car fixed. Also, been without a car for a week now. When called they were very combative took no ownership of any wrong doing and very unprofessional. Now we will take our car somewhere else to get it fixed because we have no confidence they will get it fixed. I highly recommend not going there for any car problems. Audubon NJ location.

Their website doesn't list prices on many of their tires, just "Request a Quote". Normally that's…read morewhere I stop and leave a website, but this time I followed the "Request" link, filled out the form, and the auto-response told me to expect a reply within 24-48 hours. That was on the 14th, it's now the 25 and I've received no quote. No worries though, i've already booked service elsewhere.

Great service and very affordable. Oil changes are fast and easy. Great people to work with.read more

I was looking for a place that does inspections near my office in Exton, PA. A co-worker uses Tires…read morePlus, which happens to be walking distance from the office so I chose them. I dropped it off in the morning and received a call that it passed inspection but recommendations for the next year. I love places that recommend situations, but do not insist it is necessary right there and then.

Needed to get a tire patched and was turned away from 5 other places today but then we came here…read moreand Sam did the job in 10 minutes. Sam's a great guy and amazing at what he does! Others should strive to be like Sam!!

I was looking for a local independent service center that could take care of my mothers 2022 BMW 3…read moreseries. It was important for me to find a shop that I could trust. After viewing the reviews and meeting the owner. I decided to give them a try. The service on my mother's car was reasonable. Unlike the BMW dealership that looks for additional things regardless when she brings it. The inspection and emissions was quick and painless, as it should be for a car with only 5k miles! During this time, I hit a curb and tore the sidewall on my wife's tire. So I decided to obtain a quote. To my surprise, they were close to the quote I received from my wholesale club. So I gave them the work. When I went to pay, my bill was actually $50 lower than the original quote and cheaper than BJs! Not only that, they gave me a ruboff for the lottery as a thank you for servicing our truck there! I like working with a local service center that I can trust. I like dealing directly with the owner if I have an issue! I like knowing the name of my mechanic. Try that at your local, overpriced dealership!

This shop is full of honest, well-mannered, professional people. They do honest work at an honest…read moreprice: if you don't need it, they will tell you. They won't nickel and dime you, and they don't bloat their invoices. It is the only place I take our vehicles and I recommend them for oil changes, state inspections, and general repairs and maintenance.

My car's alignment had issues ever since I got new tires from Pep Boys (who completely fumbled…read morethrough it all). Took it in for an alignment. A check was conducted first, I was then called and informed about what's wrong and that we should do an alignment. Cost etc was discussed up front at time of arrival. Incidentally, the alignment was not 100% right and requested the Palmers at Meineke Exton to take a look again. Not only did they fully agree to take a look, they also did not charge for the redo. Bill Palmer, the shop manager, is extremely polite, professional and patient, taking the time to explain everything and answering every question I had. I want Exton & nearby areas folks in need of any auto care to know that this Meineke location operated by the Palmers is GREAT. Customer experience is top priority and you can feel it first hand. There are a lot of auto care shops around but this one steals the show. I personally would continue coming here for all my needs and would recommend the same to all friends and family including at work.

I scheduled an appointment through the Meineke website, and I was turned away when I showed up for…read moremy appointment. I drove 20 minutes this morning for this place because I remember having a good experience here before. I was told that service was walk-in only. Staff said my appointment "wasn't in the system." I double checked that my appointment was indeed for the day and time that I arrived. It was confirmed through email. Why was I confirmed for an appointment when there was no intention of honoring it? This was an enormous waste of my time.