Customer Service Representative: IVANA COSTA Ivana has been…read moreservicing our family's VW C/C and VW Passat for years. She has been a smooth conduit between customer and service. When a technician discovers a necessary repair, she explains the importance in full detail. Ivana wants to make sure our vehicles are safe to drive. She is an asset to Colonial and should get a raise ... not her chair raised (but $$$)

This has got to be the worst dealership experience I've had in all my years, they overcharge for…read moreany and all services possible. I get nothing be complaints about this place along with my own experiences which drove me to write this complaint. Avoid this dealership every chance you get. Tried charging $150 for a set of lug security locks instead of replacing the lock key that never came with my vehicle in the first place. After 5 years of ownership I finally needed new tires and couldn't find my key. Low and behold there wasn't one in the vehicle. After trying to charge me $150 for a new lock set, my grandson found the exact key I needed on Amazon for $13 and it worked perfectly.

Amazing dealership to work with. Staff is friendly and accommodating. Always a great experience!read more

I would give ten stars if we could. We had awful experiences just during our shopping process, at…read moreso many MB dealerships (lying about cars in stock, sales people with zero knowledge about their vehicles, and just really poor communication). We are so glad though because it led us to finding my dream car at MB FW, and the sale manager Matt M. communicated and made the deal come together quickly, he was fair, and transparent. He answered car questions and helped at least half a dozen times with my questions AFTER the purchase. Our sales associate Brittany (Meghan Markle twin) - she was SO kind, and SO patient. I was coming from a car that was almost 20 years old so my learning curve was steep. When we arrived she spent no less than an HOUR going through every last single button on the car and setting everything up for my preferences. She knew the car inside and out. We were floored, and didn't expect it but appreciated it beyond what we knew at the time because it was alot for my husband and I, both coming from our college cars that were before cars became so high tech. We appreciated her knowledge, after coming from another dealership where we tried to buy a car, but the sales woman couldn't answer ANYTHING, and kept pushing us towards a car she had in stock, when we had explained a bench versus captain seats were a non negotiable. We would have stayed with her for the search but she could not answer a single question about the car and also thought it was an electric vehicle until we pointed out it was a gas powered car with a battery feature. We lost out confidence at that moment. My husband and I buy and keep cars for the long haul and although car buying is an awful process usually, MB FW (Matt and Brittany specifically, went above and beyond on numerous occasions for us to make it a smooth transaction both before AND after purchase which is when you really learn about a sales persons character. We are so grateful.

Salesperson was very pleasant and knowledgeable. Dealership was clean and well lit. However, we…read morewere promised a 50 dollar gift card after we had a test drive. Dealership said they sent it into my "spam folder" which they never did. According to dealership management, there is no tracking number or any other identifying information confirming it was sent. Our advice is not to waste your time on the test drive. If they reneg on this, what else are they being dishonest about? We will be purchasing a Subaru from another dealership! Elliot D Additionally, we were impressed that Jeff responded so very quickly about the "gift card issue". We are still awaiting updated numbers/ values on our trade. Nice to know management tries to fix issues! Elliot D. As discussed, Glazmann dealership was clean and well lit. The Visa Gift Card problem was very quickly resolved to our satisfaction. Apparently the wrong email address created an error. The manager, Lauren was exceptionally nice, accurate and helped to resolve our issues and problems. Jeff, the Owner Manager, emailed us in a very timely manner to resolve our complaints. We are extremely satisfied with the outcome at Glazmann dealership. Future buyers should try to seek out management to resolve communication misunderstandings. Elliot D.

I had a really disappointing experience at Glanzmann Subaru and would strongly caution others…read morebefore going there for inspection or service. They failed my PA inspection on a 2023 Subaru Forester with only 27,000 miles -- not for anything remotely serious, but for extremely minor issues that felt more like an excuse to upsell than legitimate safety concerns. First, they failed the car over a tiny nick on a windshield wiper blade that was still fully functional, and then quoted $55 to replace it. They also claimed my tires needed to be replaced immediately and quoted $445 for mounting and balancing two tires -- all based on a very small cosmetic mark on the tread. The tires still have measurable tread (around 4/32") and no structural damage or exposed cords. I've attached photos of the exact tire they failed so others can judge for themselves -- there is a small mark, but nothing that reasonably justifies failing a state inspection. When I questioned it, they pointed to "state requirements," which is misleading at best. PA inspection rules are clear about what actually constitutes a failure, and this didn't meet that threshold. The overall impression I got was that they are actively looking for the smallest possible issue to fail your inspection so they can sell you overpriced repairs on the spot. I understand safety matters -- but this felt like a business model, not a safety standard. I will not be returning, and I'd recommend others consider a more honest, independent shop for inspections. Response to Owner: I'm going to respond directly because your reply misrepresents both the situation and Pennsylvania inspection standards. At no point did I make "threats." I stated that I would share my experience publicly -- which is exactly what I am doing now. That's not a threat, that's transparency. More importantly, your claim that these were "clear failures under PA inspection guidelines" is simply not accurate. Under PA inspection regulations (67 Pa. Code §175), a tire fails if: Tread depth is below 2/32", Tread wear indicators are flush with the tread in two adjacent grooves, or Ply/cord is exposed or there is structural damage. None of those conditions were present. The tire in question has approximately 4/32" of tread remaining, with no exposed cords or structural damage. The small cosmetic mark your team identified as "secondary rubber" is not listed anywhere in PA inspection code as a failure condition. Similarly, a fully functional wiper blade with a minor nick does not constitute a clear failure unless it cannot properly clear the windshield. Mine was operational. Saying these were "clear failures" under state law is misleading. At best, your team applied an overly conservative internal standard -- which is your choice -- but that is very different from a legal requirement. What is more concerning is that you, as the owner, are publicly standing by these decisions. That suggests this is not an isolated judgment call by a technician, but a broader, systemic approach at Glanzmann Subaru to interpret inspection standards in a way that benefits the service department. When minor or borderline items are failed and immediately paired with high-cost replacements ($55 for wipers, $445 for two tires), it creates the appearance of an upsell-driven inspection process rather than an objective one. I fully understand that licensed inspectors must follow the law. My issue is that the law is being incorrectly cited to justify decisions that go beyond what is actually required. I stand by my original review, and I've provided photos so others can judge for themselves.

My motorcycle broke down, two guys there found some tools to help get it running so I could get…read morehome. Good guys. They could have blown me off when I asked for tools. Thanks.

These people are unprofessional, at the very least. They're an "Automotive Group". I was just…read moretold by their secretary that they would not be BUYING my car. The problem was that I wanted them to SELL it, not BUY it. Then the Secretary put me on hold, to correct the error. That's when "PJ" decided that his error was my fault. He didn't ask one question, and made his secretary give me his response I recommend that this group be avoided. It's about them. You don't exist. Count on it.

Great customer service! We have purchased 3 high end (Lexus, Acura ) pre-owned cars from CarDex…read moreand have loved them all! They are honest, fair and a pleasure to work with. If they don't have what you want on lot, they will find a car for you! They treat everyone like family! If in the market for a quality, high end used vehicle this is your place! Get your picture on their " wall of fame"! Ask for owners, Art or Jerry.

We purchased a 2013 BMW X3 from Art and Jerry in the summer of 2016. They were great and very…read morereasonable to work with. Everything they promised they would do, they did, and several things required some real effort after the sale was completed. These are upstanding guys and the car has been great.

I want to thank Amy Blew, Appointment Coordinator, Faulkner Mazda, for the outstanding service she…read morehas consistently provided me over many years (since 2009) that I have been a Faulkner customer. She goes out of her way to make me feel appreciated and comfortable during the times that my car is being serviced at Faulkner. I feel very comfortable during those times that my car is being serviced there and actually look forward to going there and chatting with Amy. She is a very smart, warm, competent and special person who extends her support and service and goes the extra mile. She is a credit to Faulkner Mazda. I extend my gratitude and appreciation to Amy, to Ashley and to Faulkner. I am a loyal customer at Faulkner because of Amy and Ashley as well! Thank you, Amy, Ashley and Faulkner, for your consistent and exemplary service. My sincere good wishes for all, Marion Schwartz, RN, BSN, MSN, CPM

Had decided to purchase a used Mazda before arriving at the dealership. My wife is disabled and…read morespending hours at a dealership is difficult for her. We agreed to pay the full asking price and were very excited to get the deal completed. Cash deal no games. I informed our salesman that we had a hard stop at 4:15 to return to NJ to pick up our daughter. Also we took an Uber to the dealership so we could drive the purchase home. When we threatened to leave the sales manager came out. He was abrasive to say the least. My two favorite comments were. What did you think was gonna happen your not buying a toaster. Next comment was we are not a McDonalds drive through. Well I guess you are not focused on your customers either. I would suggest if you value customer service that you find another dealership for your automotive needs. I have already located a comparable vehicle 2k cheaper.

I had the most wonderful experience with John Kennedy Mazda…read more I called trying to find a specific model. Curtis picked up the phone and I explained what I wanted. He took my number and called me back in less than 5 minutes. I had difficulty getting to the dealership. Curtis was incredibly patient with me until I got there, (got lost 3x) When I arrived the car was washed and sitting out front. He introduced me to Peter who was also very nice and sincere. I knew I was in the right place , felt so comfortable and everyone was so patient. They even programed car play for me so I could get home and called me later that day to make sure I made it!! I also need to mention Gina who is an expert on all the paperwork. These people like each other and enjoy what they are doing. They are attentive, quick to answer questions and make themselves available when an issue arises. It is my pleasure to recommend them and their dealership to anyone that wants a Mazda. Thank you Curtis, Peter and Gina!!

I sent in a web inquiry. Mike called within an hour. Over the past few days he's been what I…read morewould equate The American Express concierge to be. Taking care of questions, mapping out a plan for service, a loaner car. Moving the date of said car up as availability became better. I haven't even dropped my car off yet but if this is what I should expect, this is 5 stars all day. Now go back and look at my dealings with North Penn Mazda and see if I casually hand out 5 stars...

**Not sponsored or incentivized review.** Conicelli lives up to their slogan of being a "nice"…read moreplace to do business. As a young woman doing this for the first time, the car buying process has been very intimidating. A friend of mine recommended Conicelli, and for good reason. Maureen immediately put me at ease. She spoke honestly, negotiated fairly, and communicated well even beyond the purchase. I never felt pressured, pushed, or taken advantage of. The whole staff went above and beyond, everyone asking how they can "earn my business." One salesman even saw me taking a picture with the car before I drove away and jumped in to take a bunch! After purchase, I've had quite a few questions. Maureen has been beyond patient in answering them all. She has checked in multiple times after I've picked up the vehicle to make sure I'm satisfied. I truly am! Go to Conicelli if you're looking for an easy and stress-free car buying process, and ask for Maureen!

I recently went here with a friend to purchase a car, and we had a fantastic experience! Larondo…read morewas our sales associate and he was extremely helpful and kind. Brad, the GM was also very accommodating and fair while negotiating prices and packages. You can tell that they sell a high volume of cars, and know what they are doing. I've had several car purchasing / leasing experiences and none have been as painless as it was at Conicelli!