I requested a pedicure on my first visit. I received thorough detailed care of my feet from washing, reducing calluses, leg &foot massage to polish. It is a pleasant, calm shop with no screens for tv etc. The space is clean looking and has comfortable lighting. Good oldie music was on at a medium volume. No strong chemical vapors. I liked picking my color out as I soaked my feet from pallets handed out to all patrons served. The quality of service is five stars. I cannot comment on gel, powder products, etc. I use nail polishes. Great first experience. read more

Indulgence Nails and Spa - Nail polish pedicure, precision! - Nail Salons Near Me - Saugus, Massachusetts

I started going there soon after they opened. My two daughters go there also. The work they do is beautiful. The atmosphere is professional and always clean! Very considerate and always accommodating. I wouldn't go anywhere else! read more

I've been going to Indulgence for about 2 years now! My nails always come out great and hold up well! I also enjoy getting the bday gift during my birthday month. Highly recommend! read more

Indulgence Nails and Spa - Nail Salons Near Me - Saugus, Massachusetts

Great service and friendly technicians Look forward to having my nails done there. Very clean. read more

This is one of the best nail salons on the north shore! The place is clean, they're punctual and no matter who I go to, my nails look amazing! read more

Indulgence Nails and Spa - French nails - Nail Salons Near Me - Saugus, Massachusetts

Took my mom and sister for pedicures today as a birthday treat. We didn't make reservations and they were able to squeeze us in. The volcano pedicure is so worth the upgrade. The staff is super friendly and helpful. This was my second time here and I was impressed with the cleanliness and the fact you don't feel rushed or pushed into upcharges. read more

Where do I begin!?!?! Let's start with their customer service....... HORRIBLE!!! Called and asked if I could go back and have someone fix them immediately after I was in the light and was able to see what a disaster was done and was told at 2:20 that they were busy and I could go back at 6:45 if I wanted to. I left there not even 10 mins before calling! They didn't care because they already got my money, SMH! Now their actual service provided..... HORRIBLE!!!!! Let the pictures speak for themselves!! read more

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I have been coming here for almost 2 years. I have never asked for a correction but today there were black hairs in the light pink dip powder. 3 of my nails had black spots/lines so I asked for them to be fixed. It took about 10 minutes to fix. I was told they would not do that in the future because "life is too short to worry about black specs." I was then told that there is a cheaper nail salon down the street I could go to next time. So unprofessional and rude. read more

Came in to get my nails done for the first time (gel manicure). The lady that took me keep taking phone calls on her personal phone and was rushing to get my nails done. My nails looked absolutely terrible! Would not go back or recommend. read more

I honestly love this nail salon! I've been coming for about fix or six months now faithfully every two weeks. I always see Tee and she does a phenomenal job every single time! I feel like she's very attainable and works with your schedule and honestly, she's super nice and friendly. I always enjoy myself when I come in. I'd recommend all my friends to go to her. I attached the latest nails we did for Christmas today. They came out even better than I hoped for, she KILLED it!!! The salon is very clean, does not have a strong chemical scent whatsoever, and is very spacious and organized. One of the best I've been to because the aesthetic is so pretty. I'm so glad I live down the street. They also have piece of chocolates around for your INDULGENCE :) read more

Indulgence Nails and Spa - Thank you Tee for exceeding my expectations - Nail Salons Near Me - Saugus, Massachusetts

WOW! I love this place! Super friendly, clean, and they do an amazing job! I've been here three times, and each time my nails came out beautiful. I used to do nails part time when I was in college, so I'm VERY particular. I've worked in three different salons, and know when owners really care about their customers and their business. This is actually the first salon I've committed to going to more than once! Cleanliness: A+, Before you start your pedicure, they line each tub with a disposable plastic cover which keeps the tub clean from other people's germs. I've never seen that before! They also use disposable mini files and buffers and have their tools sterilized and put into individual pouches. Customer Service: Excellent! They are really friendly and they really cater to you. All the technicians speak English and will make sure your nails come out to your satisfaction. This is not the type of place where you see the technicians on their phone or obnoxiously talking to each other in a different language. Even though they're busy they don't make it feel like they're rushing through their work. Color Selection: Huge! I love that they have a large variety of colors in dip, gel, and regular polish. And they mostly have OPI colors, which is my favorite brand. They also have the sample wheel display to help you make your decision easier. One thing to note: They've been super busy each time I've been there. So make sure you make an appointment! The last few times I booked through the website and haven't had a problem. I usually received confirmation within the hour. Oh and there's ample parking so one less thing to worry about! :) read more

Indulgence Nails and Spa - Dip Mani Color: Heart Throb New Fav! - Nail Salons Near Me - Saugus, Massachusetts

Indulgence Nails is my favorite place to get my nails done. There is a parking lot so looking for parking is not a problem. The salon itself is very clean and modern. They have a ton of colors to choose from whether it's regular polish to gel to dip, it is endless. Tweety has done all my nails and she never ever disappoints. She listens to what you want and delivers!! I never tried any other shape besides square before I started coming here. She insisted I'd try coffin and almond and let her know what I'd like best. I've decided I liked almond shape best. Those below are my natural nails using the dip powder. I have become a regular thanks to Tweety. Customer service always on point and I'm always leaving smiling. You guys need to check her out! read more

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I got a gel manicure, while my mom got a regular pedicure. Both of us were very happy with the devices, and felt that the nail artists worked very efficiently. We left tips. Excellent ambiance, very peaceful and calm. read more

HORRIBLE SERVICE. I came in yesterday looking for regular pedicure and manicure with dip/ French + a small design on 4 fingers (not complicated at all- I've seen more complicated design work on their website). Diane took approx 3.5 hours to do this (Emma had to step in to help after the shop closed!) and I still walked out not having received what I originally wanted. I came in at 5pm and walked out at 8:15pm! As I was growing impenitent, Diane began to take short cuts telling me we cant do the design... 3 hours later!... but she CAN take $115 for a shitty job. Thank you Emma for stepping in in helping I appreciate it! Today, I requested to speak to a manager to express my frustration about my experience and was asked by the MANAGER "do I know how to do nail designs" and said "we stayed late for you"lol in reality I STAYED FOR THEM BECAUSE DIANE COULDN'T FINISH A NORMAL TASK UNDER 3 hours! totally disregard for poor customer experience and the sad thing is that I have been a loyal customer for long time. I am very disappointed by their lack of professionalism and will take my business and contacts somewhere else. To management: In the future, if you don't know how to do something, say it UP FRONT not 3 hours later. The funny thing is as the store was closing up other customers were walking by me and saying "good luck".... and now I am going to say the same to you and your unprofessional business! Good luck! read more

After a couple walk in attempts, I finally got around to booking an appointment at Indulgence and I see why they were so busy when I last tried to stop in! I've been searching for a new salon and after yesterday's experience, I think I found my new spot for dip manicure! For picky clients (like myself), here's what was great... I sat with Diane who was thorough, attentive, and kind beginning to end. Prior to removal, she was sure to confirm whether my previous manicure was done on natural nails or tips. Removal was done with the electric file and was very gentle. Diane has really good control of the tool and it never got hot. As someone who values their long natural nails, this step of the process, especially at a new salon, can make or break the appointment... No complaints! Nail prep was very thorough. My previous salon often neglected cuticle removal or would charge extra for clean up. At Indulgence, thorough clean up is included. They have tons of colors to choose from!!! Diane created an even and clean shape that she redefined during the buffing process. I appreciate that she checked in with me at each step to make sure I was happy with the shape! At the end of the appointment, I was surprised that a short hand massage was included. I feel like its been years since lotion, massage, and cuticle oil has been a standard part of a manicure! I was very pleasantly surprised! With removal of my previous manicure, yesterday's dip manicure was $49... a price comparable to the area standard, however, the service and attention to detail at Indulgence blows everywhere else I've tried away. I will definitely be back :) read more

Hi... Firstly, I never write reviews. My friend encouraged this after I expressed my pain to her. She had a bad experience, but I had a damaging experience. She was a long-time customer and sent many people to this location, but that has ended. The nail tech asked her, mid-session, unprompted "Are you trying to lose weight?" Extremely rude. The rest of her session was very awkward. For me... I had a good experience the first time. Then I mistakenly went back... They had someone do my nails who had *maybe* 6 months experience (yes, I asked). In my pedicure, I had to tell him FOUR times -- no, I do not want you to remove the gel polish from my toes. I then had to encourage him to actually give me a pedicure; he didn't clean under my nails, did not trim my cuticles... Just terrible. I like to let my nail tech do their thing, as they are typically professional and good at their job... However, with this tech, I had to remind him twice not to hurt me. I told him before he began that it's okay if a bit of the gel is left as I was getting the same color and didn't want to lose any nail thickness. I had to pull my finger away from the dremmel as he started to hit my nail bed, which will cause permanent damage. He was visibly nervous and I promise you that I was not unkind to him. Eventually, he stopped... his associate stopped working on her client (yikes) to finish removing my gel... I tipped well, but I will never go back. When I found my way back to the spa I have been going to for years, she let me know that she never uses a dremmel or industrial grade sealant. We have been rehabilitating my nails since OCTOBER. Thankfully, they grow quickly and are healthy... Before I went to this "Indulgence" experience, my nails were thick, long and gorgeous. I just wanted some color to complete the vibe. Unfortunately, I have to keep my nails extremely short until they are fully healed/grown out. I was in so much pain after my last appointment at indulgence that I actually cried. My nails were sore for 4 days. I have Indents and Red lines you can physically see the damage from a distance. It's a disgrace. I am so disappointed in this type of business practice. I was treated like a number and not like a person. I advocated for my needs kindly and was ignored. Thank you for reading and I encourage you to go to a SPA for your services where they will pamper you (and it is cheaper!!!). At my spa, they place a hot towel on your neck, do hand-moisture gloves and all the bells and whistles... and it is literally half the price. Owner-operated with much less staff as well. Do better, Indulgence. read more

I have searched for a salon like this! I took a chance based on a friend who always has great nails and thank god I did! I absolutely love my nails, Tweety is the best, so nice, funny and perfectionist on nails! I would recommend to anyone! I do the dip and I can't tell you how great it is to have such strong nails...that are my own too! read more

Indulgence Nails and Spa - Nail Salons Near Me - Saugus, Massachusetts

I looovveee this cute nail salon! I am extremely picky with my nails especially how it's painted. I usually get my nails done by Tweety and she is a perfectionist!! She does an amazing job and pays very close attention to details! I LOVE HER!! I've been with her for years and I just won't go to anybody else to get my nails done. I lost her for a little bit but I'm so happy that I found her!! (My cousin actually found her and told me) The salon alone is gorgeous and immaculate. If you're around the area please give them a try. Everyone there is extremely professional and kind, they're all amazing! read more

Indulgence Nails and Spa - Put It in Neutral gel polish on my natural nails by Tweety - Nail Salons Near Me - Saugus, Massachusetts

I got my acrylic nails filled once by them and they looked absolutely horrible. They were all indented which I didn't understand why she indented my nails and she wasn't able to blend the previous acrylic with the new acrylic on top. My nails were just not appealing and looked dirty. read more

Indulgence Nails and Spa - Nail Salons Near Me - Saugus, Massachusetts

Quality is good based on who you see for your nails! I got what I asked for and the quality was delivered, I will be back.

I love coming to this nail salon so much! They are always able to squeeze me in! I have been seeing Tweety lately but I have gone to just about every nail tech there and have always left with amazing nails! No complaints! Very clean and modern salon. They have so many colors to choose from and their organized color wall makes it so easy to match your mani/pedi. They also always post on their instagram so I already know what color I want before I even get to the salon. Tweety and Lily are the best and always make clients feel comfortable relaxed and right at home! read more

Indulgence Nails and Spa - dip powder on my natural nail! love this red! - Nail Salons Near Me - Saugus, Massachusetts

My daughter went to Indulgence with her friends. She had dip removed and her long, natural nails painted. She left the salon and noticed the sides were uneven and the polish bubbled. She went back and the woman who worked there fixed the bubbling. Once back home, she showed me her nails and how disappointed she was with the uneven filing, on the sides of the nails. We went back together, showed the Manager the situation, and she proceeded to try to file my daughter's nails even after my daughter asked her not to. I had to put my hands over my daughters hand to get her to stop. If she filed any more, she would have thinned the tip too much. Now, mistakes happen, I get it. But 4 of the 10 nails were crooked. The manager refused to give my daughter her money back. She said there policy is to redo to try to fix the problem. Again, if she continued to file the nails, they would have been half their width! We will never go there again. read more

The best nail salon by far. Everyone that works there are professional cordial and they do a great job. I highly recommend it.

Called earlier today to see about an appointment in the afternoon. They told me to come at 2 and were very friendly on our phone conversation. I arrived 10 minutes early and was promptly greeted and started my mani/pedi. The salon was very clean and staff friendly. Throughly enjoyed my experience! My technician was Tracy and she was great. Found a new nail salon after multiple failed attempts locally. Pricing was pretty industry standard but I will say I never felt pushed to additional services. Very professional salon. read more

Went here for the first time 2 weeks ago and got a gel manicure. It has not chipped which never happens for me! The salon was extremely clean and everyone had protective gear on following COVID guidelines. I will be going back for sure. read more

This is the cleanest and most beautiful nail salon I've ever been, such an amazing job on my nails. The pedicure was relaxing. Everything was so clean, they even use tub covers for the pedicure tub. Was in there for over 2 hours they didn't rush me like other nail salons always do. Lily did such a great job on my nails! Tons of colors to chose from! Would highly recommend this place. 5 stars from me! read more

Indulgence Nails and Spa - Nail Salons Near Me - Saugus, Massachusetts

I moved from Boston to the northshore & have been looking for a new nail salon closer to me that does extensions- I found it!! I usually get acrylics w tips but once I saw how many color options they had for dip powder I figured I'd give it a try. Wendy was awesome- super gentle w the drill & took a lot of time shaping my nail, building up the powder where my nails needed more of an apex so as not to be flat, & helped me pick an amazing color (OPI's Cozu-melted in the sun). She was meticulous w filing & shaping so my nails weren't thick or lumpy (super huge pet peeve of mine so I'm happy I didn't even have to ask.) When I got there for my appointment all the manicure tables were being used so she helped me pick a color & began filing the shine off my nails while I sat at the drying station where all the sample colors are. Some people might find that unprofessional but I really don't care that much & I appreciated that she got me started rather than me just sitting there twiddling my thumbs & waiting for a table to open up (it was literally only a minute before someone was done & we moved to a table.) Stations were clean & the music was current & not intrusive. She used a new nail file while doing my nails which I appreciated for the sake of cleanliness. Overall super pleased & I'll definitely be back to see Wendy when I need a fill! read more

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This is a brand new beautiful shop owned by Lily. It's totally comfortable and immaculately clean. The deluxe spa pedicure was the best I've ever had. Kayla used several very nice products plus a hot towel for each leg, not just one towel! The hot stones on my feet felt wonderful as well as the leg Massage. She did a great job on the polish and took her time. Lily is the only manicurist that got my nails to grow and she always does a spectacular job! This place deserves 5 stars! Don't believe Rachel & Ally as they are obviously competitors and have very little self esteem. They are both totally off base with their reviews and feel the selfish need to bring Lily and her girls down. They have never tried to up sell any service to me and they are the most pleasant & professional ladies I know. My nails have never looked better thanks to Lily and Kayla and I highly recommend them to anyone! Don't let the Nasty Nellies fool you - go and see for yourself! You will be delighted! read more

a close friend recommended this nail salon. it was close to home so i decided to try it. pedicure was fine, not the best but also not the worst. it was the dip manicure that really threw me off. i wanted a simple coffin shape on my nails with just a solid color on them. the lady had no idea what i was explaining to her. it seemed like all she could do was one shape, square. i did fill out their online form that asks what kind of service im looking for. after almost 3 hours of being in the salon, i asked her if she was close to done and she said 20 more minutes. at this point, the shape of my nails was unacceptable. the thickness of the dip was too much. noone really gave her any guidance or stepped in to help her. i left very unhappy and i know she could tell i was very frustrated. the staff does seem very sweet and you can tell they have regulars in all the time. i would say this salon is more for simpler nail styles, like classic mani/pedi. definitely no tips or crazy designs. it didnt work for me but it doesn't mean it cant work for someone else. read more

Indulgence Nails and Spa - Nail Salons Near Me - Saugus, Massachusetts

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Lily and her staff are great. I got my first pedicure with my fiancee and it was great. A very relaxing space and yes men can enjoy pedicures too. read more

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I have yet to go anywhere else since this review. They are THE best. Anything I ask for they do and they do it PERFECTLY! Highly recommend, especially during COVID-19 they're taking every precaution to keep customers and their staff safe. read more

Indulgence Nails and Spa - Nail Salons Near Me - Saugus, Massachusetts

Love this place! Second time getting dip nails and they came out great! The space is also super clean and nice as well. Def call to make an appointment though! read more

Just moved to the area and this is by far my favorite place I've been to in Massachusetts. Very clean and did an amazing job on my manicure and pedicure. They are still looking great after two weeks. read more

Went here for the first time today and was very impressed! I was looking for a nail salon that was open on a Sunday and decided to check this place out! Made my appointment on their website and received Confirmation within the hour. It is $39 for a dip manicure including the removal. They were very thorough and my nails look great! I think I found my new go to nail place! Very happy read more

So, i got sucked into the powder manicure. This was a different manicurist than my first experience. Filing down a layer of nail made me really uneasy. Went thru it. 72.00 later for a pedi and powder mani. So, had to go back to get the powder off in a few weeks. Not a good experience. They were mad I wasn't doing powder again.. First extra 10 to remove powder then got it down to an extra 4.00. Regular mani wasn't good. Chipped within 4 hours, no hand massage like they have on my previous visits. Won't be going back. read more

I have been here two times already and plan on going back all the time. I have never seen a cleaner nail salon and so so SO many color selections. I do the dip and Tee does a beautiful job with my nails. She makes sure my cuticles are nice and clean. Even after smudging my nail, she went and fixed it right way. I would recommend Tee but all the staff is great. Great prices and great costumer service. read more

Indulgence Nails and Spa - Thanks Tee, I love them!! - Nail Salons Near Me - Saugus, Massachusetts

Very nice and clean. Great customer service. It is pricey however I always had a great experience coming here. Would definitely come back again for nails and lashes. read more

First time today!! Such a great experience!!! Super super clean!!!! Amazing job following all Covid 19 protocol!!! Staff was very polite a d friendly. Loved my pedicure!!!!I will absolutely go again. Highly recommended. Thank you. A+ read more

The staff we're really friendly but hot wax was dropped on my eyelid and eyelashes. Overall, beautiful inside but a bad experience and my brows were not done very well. I have very dark and full brows, so it's important to me to have a clean, shaped brow since I don't fill them in. read more

This was the worst nail salon experience I have had in a long time. First of all, I had an appointment at 12 noon and wasn't seated in a salon chair until 12:20. They didn't even trim my cuticles and I was still there for almost an hour when I am usually done in about 35 minutes. Definitely will not be returning read more