Very last minute appointment making and the receptionist was able to take us both in which I appreciate her a lot, thank you so much. Lori was doing my Marine Essential Facial and she was phenomenal. She was very lovely to talk to as well very gentle with her hands when she was touching my face. This was my first facial and she made it very memorable. Thanks Lori for doing both my boyfriend and I's facial. Will definitely come here again. Everything was relaxing, right atmosphere, and very clean. I feel like the ratings on yelp doesn't do justice to this establishment. read more

This was one of the best experiences it was relaxing and the staff was amazing the lady that did my facial was named Frankie and she was very nice and she did an amazing job. Afterward she told me what I needed for my skin and I left very happy because it was so relaxing. read more

Definitely my favorite out of them all. I've tried the other locations in this area and its the cleanest by far. Everyone I've seen has been super friendly and helpful. Whether it comes to recommending services, or products I should try- they nail it every time! This place has always been able to squeeze me in, they make it really easy to set up an appointment. Would highly recommend this location!! read more

Nathalie at Elizabeth Grady in Saugus is an amazing masseuse. She did a one hour prenatal massage for me and it made all my stressed-out muscles feel so good. Despite the fact that the facility looks out on a parking lot on Route one once you are in the treatment room it is great. read more

I went in for a Brazilian for the first time & Katherine did a great job, she was super informative & attentive throughout the whole procedure. I then got a facial that was very relaxing & felt my skin glowing & refreshed afterwards. Highly recommend to others & will be back to see her! read more

Facial was great. Next I had 1 hr appt scheduled to refresh my makeup routine and see some new products to update my look. This was a waste of money. Spent only 1/2 hr with me and didn't do anything. She really had no idea what she was doing and I don't believe she had ever provided this service to anyone before . Would have done better at a MAC store or even SEPHORA. A lot of $ down the drain. Won't be back. read more

This place is HORRIBLE for make up. I made an appointment for my prom make up and I ended up looking like a 50 year old lady. The girl that did my make up did not even curl my eyelashes and did not care whatsoever. I thought people at Elizabeth Grady were suppose to be professional. Not at all. I hate this place and it is sooo exspensive. read more

Had a massage today from Nathalie, and it was so relaxing. I had a couple of issues and she worked very well with me. Cant wait to go back!!! read more

Had a really nice massage from Natalie. She was very pleasant and I felt really relaxed afterward. She seemed to use the perfect amount of pressure! The other staff seemed very friendly too! read more

So far I have had two bad experiences at this Elizabeth Grady. I have come to realize that some of their estheticians simply DO NOT listen to what you want to be done, but wax your eyebrows in a way that they see fit. I have relatively thick eyebrows which I am (or were) very satisfied with, but in visiting this Elizabeth Grady to have an appointment with anyone other than Lori, I have been SEVERELY disappointed with the results. Today I visited this establishment for a quick eyebrow and lip wax, and when I went into the room with her I specifically told the esthetician, Desiree, that I just like them to be cleaned up and that I did not wax the tops. I could feel her waxing of a suspicious amount of hair so when she want to "fix" my eyebrows I reminded her that I liked to keep them as CLOSE to the original shape as possible, to which she responded "Oh...well you have a little bit of an arch now but they're [pretty] close to the original." which is not true. The shape of my eyebrows has been completely changed and you can see the large amount of hair that was waxed off from the outline of shorter hairs that has been left over. I HATE the way they look but there is nothing that I can do about it for a few WEEKS until they grow back in! Once again, this is NOT THE FIRST time this has happened to me! I have had a similar experience with Kelly. I am not denying the credibility of this business, all I am trying to relay is a warning to my fellow paying customers that if you have a regular esthetician that you go to, stick with her and only her for fear of similar results. read more

I am not much of a yelper, but after much thought I decided to share my thoughts on a business that I have been a client of for over 10 years. I have been a steady client of EG in Saugus since the store opened. For most of the years I was always happy with the store, staff and services. I didn't see one peticular Esthetician, because I thought they were all great. They all had many years experience so I never had a bad service. Well things have certainly changed. Back in February when I went in for a facial I was told Janice no longer owned the salon, that it had been taken over by corporate. The receptionist Patty that I normally dealt with was no longer there. She had been replaced by Holly (the new manager). My facial was somehow not written in the book, therefore there was no one availiable to take me. Holly was extremely rude and unapologetic. More interested in her personal phone than my appointment. I did reschedule my appointment and had the worst facial I ever had. I did call and let the receptionist know, only to be told "none of the experienced girls worked there any longer they all quit when Janice left". I have been back numerous times,ONLY because I have series for my services, once they run out I will never be back! I was in last week for a wax appointment, when I entered there was not a soul in the waiting area. I waited about 10 minutes before the "new manager" appeared. She apologized and said she was just eating her lunch. Really? I could have robbed the place?? I hope whoever is running this salon reads this and makes some very necessary changes. The salon is overall dirty. The desk staff is rude and inexperienced. The Estheticians seem like they are right out of school. So sad this has happened to a place that use to be one of my favorites. read more