Deplorable, complete lack of service.
Called at around 10.30pm on a Saturday last month, to request an order for delivery of a large pizza and chips.
I was first asked for the address, which was in Airdrie, 2.4 miles or 9 mins away (google maps).
After specifying what I would like to be delivered, I was told that my order wouldn't be possible to that address.
Initially, I accepted this, before calling back to ask why. (It seemed to me that the order was not big enough to justify the effort)
I asked why it wouldn't be possible, stating that I'd had it delivered there before, to be told:
- it would take too long
- we only have one driver
- our "local regular" customers (of which I am one!) would have to wait longer if (IF!) they ordered.
Determined, I asked if there was an extra surcharge that I could pay for the extra few minutes delivery, at which point the woman on the call told me that I was being "a spoiled brat".
I asked if I could speak to the manager to find out why my business was not wanted, at which point I was told that she "was too busy and that I would be stopping other people placing their orders", before the phone was put down on me.
Disgusting, disrespectful behaviour.
Wouldn't know customer service if it hit them in the face. read more