Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

I had Dripppin' paint my 2014 T@B camper. They did an excellent job and were very friendly and…read morehelpful. Within a couple of days, I had a mishap that caused some repainting of the trim. They fixed it, only charging me for materials. I recommend them highly.

This is a locally family owned business that has saved my marriage on multiple occasions. I have…read morehad some freak accidents with my vehicles (spray paint can, umbrella spoke scratches, garbage can dents etc...). I come here for refuge to save me and the scratches that I've done on our new vehicles. They are incredibly thorough, detailed, patient, generous and kind, all of the above. I am so appreciative of DJ and Stephanie and refer all family and friends to them. I know whatever is brought to them, they will fix! I owe them all the tacos & margs!!

More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

I went in without an appointment fir a small issue. They…read moretook care of me right away and it was fixed in 5 minutes. What a pleasure!!

I couldn't be more pleased with my recent experience. I hit a deer and did extensive damage to the…read morefront left side of my car. The people at Caliber were so easy to deal with start to finish. They dealt directly with my insurance but kept me advised as to the status of the repair. I had been told 12 days and it was actually finished in 7. Happy surprise. My car looks like new and the work guaranteed for quality. Super easy experience with very nice people. I was even able to leave the rental car with them to return. For an accident, this was pretty painless. Thank you, Caliber.

Robert does amazing work and takes great care with your vehicle…read more Not only his work is impeccable, he repaired the dents fast and at a very fair price. A true gentleman, I cannot be happier with the service I received. Very highly recommended!

WHAT DENT?! I came here stressed and hopeful for a good outcome. Robert drove over, inspected my…read moresmall dent, and had me pull up to the shop. The pure customer service of this man will make me a forever client and refer anyone to him. A rock had skidded/bounced on the hood of my NEW car and broke my windshield. Windshield was fixed and now the hood. Drove to a paint shop and they said to come see Robert. He took the time to put me at ease and fix me up. He went above and beyond. He turns clients into friends, and really takes pride in what he loves. Definitely left happy knowing that my hood was taken care of right away and properly.

I want to send a big Thank You to Carlos and crew at Whitaker's body…read more. My 2021 Silverado HD " Carhartt was damaged at Club car wash and Carlos got my truck repaired , rebuilt and painted with factory quality finishing including the defining pin stripe for my custom truck to match. Great job guys! Carlos you Rock! I highly recommend this business.

April 2025, a Austin City bus hit my car. I pick Whitakers seem to be good guys. It is now April…read moreof 2026 and my car is not completed. They sent me home with about 25% of the car NOT complete. They are not good guys. Do Yourself a favor pick someone to repair your car..

My Ram was hit on the right side while parked at the airport. I had a window to get it repaired and…read moretook it to the Dripping Springs location. Edgar worked with me and did an outstanding job in terms of customer relations. Truck looks new. Cost my deductible. Good place. Good work. Good people.

After a couple of snags, I was reached by the manager. All is well, and they did a great repair.read more

This is the 2nd time I've had to have body work done on my vehicles and David and his team have…read morebeen fantastic to work with. Super helpful, kind, and knowledgeable. Bonus: they work directly with my insurance company so I don't have to spend extra time dealing with insurance payments etc. I highly recommend them! BTW: Each time I have visited, I have observed at least one or two BRAND NEW Ferraris and other very high-end luxury cars queued up for repairs. So if THEY trust this body shop enough to send their quarter million dollar cars there - that is a very reassuring sign!

I'm not sure what happened to this place. I've been here three times. The first was a scratch I…read morepaid out of pocket for and worked out fine. The second two repairs have been progressively worse. Door rattles. Broken interior parts and they haven't been able to order a decal for four months. My car (Fiat 500) took two months to repair and it's still not done. To date, I've paid them over $10,000 (via insurance and out of pocket), but they just can't get the work done. I took my car back today to see if they'd fix the decal that was removed but they still can't. This has gone on long enough and now I'm forced to hire an attorney to get some of this insurance money back so another shop can finish the work.

I highly recommend U First Auto Body off 290. I took my X3 in for body and collision repair. Rod…read morewas particularly helpful in promptly getting me an estimate and then working with the insurance company to adjust theirs to fully cover the cost of repair (excluding deductible). The shop meticulously worked to get my SUV repaired to where it looks brand new! Since U First Auto Body off 290 did such a great job the first time, I took my 330i in for body repair to the hood. U First did a fantastic paint job as you can see from the before and after!

These guys are friendly, very professional, and have excellent pricing. I took my BMW M760 here for…read morea door ding that needed to be repainted. It was a special paint that took three different layers and although they were very confident they would be able to do a great job, they did still tell me that there is a slight possibility that it wouldn't be a perfect match due to the complexity of the paint type. When I picked up my car, you couldn't tell there was a repair and the repair has held up incredibly. I highly recommend this autobody shop to anyone nearby and if you don't live close, I would say it's definitely worth the drive. They communicated very well and were on time with their estimate.

This is the best bodyshop I have ever found, SERIOUSLY best service ever. They are the most…read morefriendly, hardworking group. I told my mom to bring her car here in the future (from Dallas). They fixed everything on my car for the BEST price and returned a NEW car to me! I've never had a better experience. I will post after pics

I would never recommend Alfredo Collision to anyone…read more I brought my vehicle to this shop after a collision that affected the rear passenger-side wheel. The repair required replacing certain parts related to the suspension and wheel area. Unfortunately, my experience with this place was extremely frustrating from beginning to end. From the start, the woman working there who identifies herself as the Accounting Manager was rude, unprofessional, and very unhelpful. She behaved as if she owned the business, yet showed very little competence or willingness to resolve issues. I even asked to speak with the owner, Alfredo, and was given incorrect information about who the owner actually was. The biggest problem is that my vehicle was returned to me in worse condition than before the repair. After picking it up, the car started making loud noises that it never had before. This makes me seriously question the quality of the work performed. It also explains why they never wanted to provide any warranty for their labor. In addition, the shop kept my vehicle longer than expected and still attempted to charge $50 per day in late fees, which I find completely unreasonable considering the delays and the condition in which my car was returned. At this point, I plan to have my vehicle independently inspected to verify the quality of the work performed. If the inspection confirms my concerns, I will take the appropriate legal action. It is very disappointing to see a business treat customers this way. I honestly believe the owner may not be aware of how poorly this place is being managed and how much damage this type of behavior is doing to the reputation of the shop. I strongly recommend that anyone considering this place look elsewhere for repairs.