I've referred this shop to all my friends in the Houton Area whenever they are running into car-related issues. The staff members here are reliable and do their best to make sure you're getting the best deal. As a girl, I used to be afraid of getting scammed by car repair shops but this place is the complete opposite which is very reassuring. Right when you walk in, there is a sweet Korean Lady (the owner's mother) who greets you or the owner himself. The owner has great energy and is hilarious- always made me feel very welcomed. I will say the parking lot is a little small but this shop somehow manages to make it work. The interior has a good number of chairs for customers as well as a center table. That being said, it you are hoping to not have a long wait time, I would try to come here during opening or lunch time during the weekdays. While you are waiting for your car to get fixed, if you get hungry/thirsty, there is a vending machine for beverages and mochi ice cream for you to purchase. This place has helped me with oil changes, state vehicle inspections, and my friend's AC issues. The friends who have visited here from my recommendation all had nothing but great things to say about this auto shop! Just an FYI, if you are paying with credit card, there is a 3% service charge but if you're paying with cash, that is waived. Another FYI, this place is good for three different languages: English, Spanish, and Korean. read more

IMS Auto & Body - Auto Repair Near Me - Houston, Texas

A very bad place to have auto work done.Beware this place does not improve.They agreed their work was poor.

My Ford Explorer was in need to an oil change and these guys here took care of me as soon as I walked in. Price was fair and service was great! Specials are posted on their banners, no hidden fees. They seem to be really honest and professional. Also got an estimate for my break pads, again price was very fair. Will definitely come back and recommend IMS Auto & Body! read more

The worst customer service! And way too expensive. Many better choices right down the street!!

the worst experience ever! youve been WARNED! they overcharge and on top of that theyre rude

This place is fantastically well organized and operated. I went for my renewal check out and I was in and out in under 10 minutes. Mr. An was polite, professional, and conscientious. Really overall a pleasant experience!! read more

Thank you for all you did for my car and my self. Even though my car VW was hard to find the problem, because so many signs could be so many things. The respect I was given and care to my vehicle left me with lasting impression and I will return for next issue. read more

I stumbled upon the news I heard about the trouble the owner is in. Can't imagine what you are going through but I hope your Dad is okay. Those customers need to get charged and arrested for this. All you were doing is firing a warning shot after when your dad was unconscious. read more

Perfect, excellent service and great customers service I have no problem with this shop I always trust them with my vehicles

Kevin and the rest of his employees are very respectful and know exactly what they are doing. You can trust that they will get you the best price possible! Excellent service, quality work, fair pricing. My car was scratched up all on the driver's side pretty badly, they managed to get it repainted and fixed up to look better than it did before. It was super fast too. Would recommend to anyone! read more

Always a quick in and out whenever I need to get my car inspected. The employees (owners?) are always very nice. They also give a discount if you pay cash! read more

October 20, 2020 they said my car needed another transmission. After they replaced the transmission 6 weeks later they said they also changed the brakes (which I did not authorize). As I go for a test drive down the road the rear wheel goes flying off and I almost slide head on in to a ditch. They said they have no insurance and transmission still not working. Wanted to charge me $950.00 even after the damages from the incident. Filing lawsuit! read more

IMS Auto & Body - On October 20, 2020 IMS replaced transmission and the (brakes without my authorization) and I test drove and wheel falls off. Lawsuit filed! - Auto Repair Near Me - Houston, Texas

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I broke a crankshaft breather hose, and they were able to order an OEM part within less than a week. The swap out of the part took roughly an hour. Great service and work. I would definitely come back. read more

Amazing customer service! John communicated with me very well, he gave me complete breakdown with what was wrong with my car and suggested work that might to be done! Pricing was very fair! Oil Change as advertised. read more

Piece of shit owner was very rude and unprofessional. I had to ask the owner guy(old guy with the glasses) to give me a ride after the shop is closed. Actually,he said he lives nearby where I live and offered a ride before I had asked him. But, suddenly he was getting angry with the Politics and the Religion and became an angry idiot. Very rude and ill mannered. I definitely don't recommend this shop and the owner guy doesn't deserve any customers. They don't necessarily do any good jobs either. I wouldn't go back. Horrible service and rude people!!! read more

I had been having an issue with my alignment but no shop I went to wanted to work on my car, I came to IMS and they had me in and out within two hours for a job that would normally take an entire day. This is the second time I've come to this shop and I have not been disappointed. Fast quality work at a fair price! I won't be going to any other mechanic any time soon. read more

I came here for my car inspection the old man that had long hair was searching thru my car as my friend is sitting in passenger seat he asks if theres any drugs or alcohol in my car and checks thru my trunk inside and outside of my car. everywhere he can then tries to tell me my tires didnt pass and says he can do a blind eye but that i will have to pay him 40 plus the 25 for the inspection for his owner . Dont come here unless you are trying to get robbed or ripped off. read more

Kevin, the owner, has a really fine attention to detail. I recently took my car in for body work to replace the fender and bumper and he did a great job. He even caught some other things behind the fender that also needed to be replaced due to damage and cleaned up under my hood for me. His prices are also very reasonable and he's really quick about communicating through phone calls. His English might be a little broken, but if you're patient with him and trust him he won't let you down. Would definitely recommend! read more

IMS Auto & Body - Before: damage from accidentally hitting a pole. - Auto Repair Near Me - Houston, Texas

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I took my truck to IMS auto 2 years ago and IMS Charged me 2400.00 to fix it. My truck is still sitting in my garage and hasn't run the day I drove home. Next day it would not start. I asked for my money back and they refused. His mechanics don't know what their doing. They replaced my carburator with the wrong one. They left the vacuum hoses without connecting them, because the carburator they installed did not have the ports to connect the hoses. All the replacement parts they installed where 4x the cost of Autozone and O'Rileys cost and they were the of the poorest quality. My biggest mistake was I paid cash for the repairs upfront thinking the one bad review wasn't a deal breaker and he seems nice enough. Warning if your a fool enough to go to this auto shop pay by credit card so you can contest the charges. Better yet don't go there! The only reason I'm writing this now is I'm still mad as hell and at least warn others not go there. read more

I live right down the street from this auto shop. I am a single female who is CLUELESS about cars. I am always getting ripped off. The owner of this shop is a very kind man, always breaks down the pricing for me and is transparent and honest. My brakes completely went out and they take me in last minute and finish up quickly, every time. I will always return to this auto shop! Very happy with the service. read more

My car needed a routine service so I decided to bring in to John. Not only was he able to do my tune up quicker than I've ever had my car serviced, he was incredibly professional and really cared about making sure everything was done correctly. I feel like my car is in good hands and refuse to take it elsewhere, this is definitely my new go to shop for everything! read more

We took our car there for some work to be done since the shop was within a mile of our location. We requested updates on what ever issue there was with the car and never heard from them. We called each day at least 2 times and never got a straight story. We requested a quote on whatever the issues were and were told that the quote would be coming. With no response, we finally spoke to Kevin the owner and he indicated that the cost to repair an oil pan would 1500.00. We inquired about a warranty for his service repair and he declined to offer one. We decided to take the car to another mechanic. We informed Kevin and his co-worker and they said fine. When we came to get the car, they held it hostage and demanded $500.00 cash. We refused then they dropped their demand to $450.00 we refused since we did not request any work. Kevin then said he would not release the car without money. We then called the police to intervene. Do not take your car here. Dishonest and not worth the hassell. It also compares to other ratings here. You will get ripped off. Tim S read more

We have been going to IMS auto and body shop for decades. First my parents before I could even drive, then when I started driving and now my children are taking their car in. We go to them for all our car issues from mechanical, bodywork and even simple inspections. The owner, Kevin, is a very conscientious person who will work hard to meet your needs quickly yet never sacrifice quality. He works with most insurance companies so that you can use him even if they have their suggested auto centers you can still use him. I read more

I brought my car here because it was close by and it sounded like something was loose in the transmission. When I called Kevin the next day, he said the muffler and the catalytic converter needed to be replaced. I said catalytic converters don't make that kind of noise and the dash light didn't come on for that problem. He said he had to order the parts and would let me know what the price would be. I stopped in the following day and the mechanic said he would only be replacing the muffler. Kevin called me later that day and said the job would be 1050.00. Say what??!! He priced the muffler job at 700 and a tuneup at 350. I said I didn't ask for a tuneup and he did not have permission to do it. Still another day later, the job was done. When I went to get the car, the bill was 745.00. Of that, the muffler was priced at 445.00. I am a claims adjuster for Allstate Insurance and there is no parts supplier that charges that much for a muffler. This shop appears to prey on women, charging outrageous amounts for their work. Run, don't walk away. I will never go back and will tell everyone to go somewhere else. read more