My family and I have taken vehicles in for maintenance and service many times over the years, and I feel that they are a trustworthy shop that won't try to rip me off. I feel this way, because several times I've come in to have something checked out, and it was a relatively simple fix (a loose wire, a dead fuse, a dirty sensor, a loose petrol cap), they didn't charge me anything. From my past experiences at other places (especially automotive dealerships), other places would try to tack on some kind of diagnostic fee or labor charge for simply taking a look at the car and fixing the minor problem. This place will give you an honest and fair price for repairs needed, and they won't try to nickel and dime you. They'll show you the prices of the parts being ordered, and their hourly rate for labor is exceptionally fair. If they don't use all the time estimated, they'll take that part of the estimated price off the final cost. I find the owner, his son, and the employees to be pleasant to converse with (both during transaction and work discussions, and the few times we've had casual conversations when it was slow). The waiting area is clean and has quite comfortable seating, and they leave the television controller out for you to use. The restroom is also kept very clean. What caused me to finally think to put up a review of the place after all this time is that this last time when I took a vehicle in for some work, and it was nearing closing time, the owner still took the vehicle in to be looked at the next day, and offered me a ride home out of his way. This way, I wouldn't have to drive the dangerously faulty vehicle home that night, and then drive it back the next day. To me, that's a bit above and beyond the call of duty for customer service. read more

Quick and cheap both times I've been here after comparing quotes from other places. Highly recommended!

I took my vehicle to this shop after another shop told me my issue would probably cost close to $2000 and only dealerships would work on my type of vehicle. I called and was told to bring it in and they would be happy to check it out. After not a very long time I believe it was Ralph gave me a call and let me know it was not as major nor as expensive as the other place assumed. My car needed to pass smog so he went above and beyond helping me make sure it passed. He could have easily hustled me for a lot as that was what I was expecting to spend instead he was genuinely honest and saved me a lot of money. He also referred me to an excellent smog shop. I highly recommend you give this place a call. Honest and sincerely good people who happen to be excellent mechanics. I forgot to mention my car is running the best it has since I bought it used a couple of years ago. Thank you gentlemen at Import Master! You are appreciated! read more

Car was not passing smog went in for a check up. Spoke to Ralph about my problem. Every other shop was giving me the run around trying to get me to spend money on unnecessary things. Ralph look at my car, got the codes that was showing up. With a quick inspection he noticed that my air intake hose was cracked. Told me I can save money by doing it myself. Even looked up the part I needed. Excellent customer service. Would recommend to anyone having cars problems or need a quick check up. read more

Had my alternator replaced after AAA towed it in. Very friendly, quick and after I choked at the cost of a top-of-the-line alternator (with no mark-up, I might add) they called around and found another top-of-the-line brand for almost half price! Got the part, replaced it and had it done within a few hours! I had just called in late that morning and had my car back in the afternoon. Wonderful service and a free ride home and then back to the shop. Always going to take my car here! And free WIFI. One last thing...they are open some Saturdays, too. I just went in this morning for three fixes. The owner spent about 20 minutes on it, including installing their provided wiper blades (I was lazy), and they charged me only $20.00! What an angel. read more

Dropped off my rig, told the guy I thought I needed new lower control arm bushings and rear springs. . . Showed him how much play there was in the back suspension. Told him it was rocking on the freeway side to side. The owner called me back and said "your front differential is shot! I don't even want to test drive this thing on the freeway, it's like a bomb waiting to explode!" He then told me "I know that's not what you wanted to hear, but it will be about 3 thousand for the job" I asked him if a new differential would solve my problem of rocking side to side on the freeway, and I assured him my car was not going to explode. He eventually gave up the attempted scam job and inspected the car. . . Called me back and said I needed new lower control arms ams away bar end links. . . I asked for New springs to be installed as well because the rear end was sagging. And against my better judgment I allowed him to do the job. . . Now the problem is my car sits higher on one side than the other. I brought it back and they said that everything was done properly, and now my car just leans to one side, and I should be ok with it . . . This place has some nice employees and the younger guys seem pretty nice. But the owner literally tried to scam me for a massive job that my truck didn't need. NEVER COMING HERE AGAIN FOR ANYTHING. read more

Stoped by with a check engine light and ran the code for free, turns out to be a faulty gas cap seal. They cleared the code sent me away to the parts store to purchase a new gas cap and that was that. Thanks! read more

Totally satisfied with Import Master. My car was repaired on budget with the quote I received. Additional work was required but we worked it out and my car is running like a new car again. Thank you Import Masters read more

Ladies!! How many times have we gone to an auto repair shop for an oil change, only to have the mechanic say your car needs a .... this happens because the majority of us women know absolutely nothing about the mechanics of a car. Well I can honestly say that import master will not take advantage of us. I've taken my car here several times with confidence that they are true & honest! This is the only place I will tell my daughter to go see Ralf at import master. read more

Highly recommend. Professional staff and exceptional customer service. Quick turn around for my services.

I was referred by my friend to come here for maintenance on my car, They told me the issue with my vehicle but didn't even offer to fix it, the customer service was unsatisfactory - I dropped my car off early for them to troubleshoot and expected to pick it up later in the day, they called me to let me know the problem with my car but were extremely rude and short with me over the phone and by voice message, they were also more expensive then other auto shops. I would not recommend this shop for further service just based on customer service alone. I'm very disappointed with this level of service read more

We have been coming here since 2004. We like the service we receive. They are honest about what needs to be replaced or not in our cars. Dealerships are super expensive. They are reasonably priced. It's a great family business. read more

My car MB C230 needed radiator coolant flush/refill service as well as AC system check up. Import Master did excellent work at a reasonable cost and quick turnaround. Highly recommended for any automobile service. read more

Friendly shop. Clean. Fast. Quality and honest work. Highly recommend if you need reliable and honest service. You guys are amazing. Will come back for any other maintenance. read more

Had my new clutch put into my 07 civic si 4dr and am very happy with the work done. All OEM parts and considerably cheaper than Honda. I bought my car brand new and always brought it to Honda, felt like mediocre work at very high cost. At Import Master I experienced great work at a reasonable cost. Looking forward to bringing all my mechanical needs here in the future. read more

Listen People this is the place to go you got honest professional very helpful people here I've been there many times and never been unhappy , Import Masters they know cars. ana a read more

These guys have always taken fantastic care of my cars. I know I can rely on them for an honest assessment of what is going on with my vehicle. They also have very reasonably priced oil changes, and get my car in and out in no time at all. I highly recommend them! read more

DO NOT take your car to Import Masters. They over charge. My daughter brought her 2004 Toyota Corolla in 2 days ago for a new starter. They charged her $252 for the starter when SEVERAL auto parts stores in Vacaville sell the same part for around $100. I called them back and was given some baloney story about how they dont buy local. Ridiculous. read more

I couldn't be happier to give Import Master a 5 star rating. I took my car here after the coolant leak I had, was becoming worse. The dealer in town told me I needed a couple of thousand dollars in repairs. When I went to pick up my car from Import Master, I was told the problem was a loose hose. I couldn't believe it. They have my business now and I highly recommend them. read more

I have recently been taking my car here when I have issues. I have a 2004 Dodge Stratus R/T 3.0L. I am a woman, I never feel that I have been taken advantage of- I have at other places and never went back. My mother in law recommended this place to me. Import Master has been nothing but great to me. Earlier in the year I thought I needed new brakes, they just needed to be resurfaced. Then I had an oil leak (which Walmart in Vacaville failed to tell me until I had inquired about them taking so long), they put in a new oil pan- now leak free. Then I had my brake light, battery light, TCS light and Anti-Lock lights coming on while driving (it's been happening since Nov 2015). Diagnosed the problem immediately- got a new alternator and my car is fine now- no more lights. They had my car done in a couple if hours (not typical, but I had a couple of appts that day in the afternoon).The business is family owned and operated- they are a good family. They are also open on some Saturday's too (call ahead to be sure). If you need anything done- Import Master is the place! Thank you guys for everything! read more

This is a great shop, very honest and affordable. They installed an axle fast and no appointment needed. Watch tv and get it fixed professionally. Will be back for future maintenance, thanks read more

Imort Masters is the best family auto mechanic place I have ever experienced. Honest, fair, fast, priced not to gouge you. My whole family takes our cars there. When you need an oil change, they give you just that, an oil change. We have one car that the hood latch is sticks. The dealer couldn't open it even after keeping it for 4 days. We took it to Import Masters and they opened it in 2 minutes. Highly recommended. read more

Awesome service and very reasonable. You want something done right the first time? Then bring you're truck, car whatever here. Love this place Rock is always careful with my 95 Chevy 1500. It's a beast, most mechanics are baffled & therefore not allowed to touch it. Always makes time for me. read more

Best place in town to take your car. Honest, fair, and extremely knowledgable. I take all my vehicles here and won't go anywhere else. If you're looking for good service from an honest place, look no further. read more

I have used Import Masters multiple times for my 2005 Honda. They gave me the best price in Vacaville or Fairfield for replacing my timing belt, water pump, etc. They do not over charge for labor and they are very fair. They have a fast turnaround time. The second time I used them they replaced my alternator. My car was dropped off around 9:45am and was ready by 3pm, before I was off work. The people are friendly and you don't feel taken advantage of, like many other auto places. I would recommend them for all car engine repairs. They are fast, friendly, consistent and fair. read more

The work performed on my Mitsibishi Eclipse in 2017 was not satisfactory.

I give this place 1 star only because i can not give them 0 stars. This place is not capable of doing anything more than an oil change. My mistake was taking my car there for major work. After charging me for work that was not authorized, and they refused to honor the warranty, i won in small claims court. Unfortunately, they have not sent payment, and i doubt they ever will. I now take my cars (4) to Star Tech in vacaville. The work that they charged me for, but did not do, ended up costing me the engine in my car!. Good luck to anyone that goes here. read more

Great guys, great service with reasonable prices. Got the air filter serviced, differential oil changed. And new wipers. All done within an hour. Will take my other car too. read more

Prejudice! I went in 6 months back thinking I had a transmission problem. He didn't look at it, all he said was if I have transmission problems that he can't help me. I went to P&M in Suisun and got a transmission flush. I remembered that another car I had was starting to have this problem and if I had gotten a flush it would have saved me a lot of money. Never again will I go here. Horrible, horrible customer service skills. He missed out on what could have been a lot of money. My '03 Lexus is starting to need work with 179K miles on it, their loss. read more

Aww this place has horrible customer service. I went in there last week told the guy whats going on. My check engine light on. First off the guy calls me doesn't state who he is just says hi yea ur car I think it's ue transmission and I don't do trannies. I ask him so questions and he goes yea I drove it u can go to this place to look at my tranny. Later I realize he didn't even check my light and they offer free check engine. He didn't do anything and didn't act like he cared. Wats worse I told him I was referred with a story of a horror story with another mechanic. So I did go somewhere else and guess wat its wasn't even my tranny it was one of my cylinder needed to be replaced. So thanks bald white guy for not giving a s$&#! read more

01/26/2015 Back at Import Masters, ready to replace alternator. New one in passenger seat. They checked the electrical, poor ground, vehicle charges at 14.36 Volts. Saved me hundreds again. Had them service the van. Very Reasonable. They also do full size vehicles so I brought them my E-350 Ford. They are still well priced. I have seven vehicles, so we will be doing business most likely to often. THANKS GUYS. Dan... read more

Friendly customer service and they knew exactly what my vehicle needed. I felt very trusting of them doing the 100000 miles major maintenance and brakes on my Honda Odyssey. They are much more affordable than the dealership and very fast turnaround. Definitely recommend them and will continue using them for our future auto needs. read more

A friend of mine brought her car here for an oil change and which should have only taken 20-30 minutes since the place was not that busy. After waiting half an hour she noticed that other people who arrived after her were being helped first and the only employee besides the owner was on his phone while the owner was sitting in the office on the computer. The owner kept stopping to talk on his personal phone for calls that clearly weren't work related. He also stopped to talk with people who didn't get their cars serviced and just came to hang out with him. Overall the service was slow and really unprofessional. read more

I am really unsure why anyone would take anything more than a lawn mower to these guys to get it fixed. I took my car back for a warranty issue, was told to wait outside in my car, and they refused to come out and see what the problem was. I guess its easy to see that I will not be returning here, unless I need an oil change in my lawn mower.. read more

DO NOT Recommend this place for brakes. Your car will leave an unsafe vehicle to drive. A couple of months ago... I returned my vehicle for them to fix the serious brake squeaks in my brand new back brake job they installed one week prior, which they said they fixed. 2 hours after I left, the squeaking started back up even worse this time. So, I had them fixed by someone else because I no longer trusted these guys. I found out that they never resurfaced the drums (a standard part of install) among several other things either not done, or done wrong. They also told me that my front brakes would last me another year. Today, a couple months after they had said this, I had to replace them. They took my money and In return, my car was unsafe, I got bad info, bad workmanship, and dealt with bad business men. Nice to your face, but poor quality workmanship behind your back. I will never recommend these guys to anyone. read more

I took my truck in and dropped it off at 8am to have the check engine light checked, and the oil changed. I drove by at 10am and noticed it had been moved, but figured they still had work to do on it since they hadn't called me to tell me they were finished. At 3pm, I figured I would stop in since they were going to be closing at 5. I told them I was there to pick up my truck. At that point, the owner went out to my truck (I heard the chime for about a minute, as the driver door was open) and came back and said that his computer could not read the information from my truck (?!..weird), and I was charged for the oil change. So either the check engine light hadn't been looked at all day and I was blown off when I arrived, or it had not been touched since (no later than) 10am that morning, and I never received a phone call. The owner then told me if I can't get it figured out to bring it back, and they will check the check engine light again?! - which makes me wonder, why would their computer be able to read it if I bring it back, but wasn't able to read it today. Very shady customer service, and the thing that really bothers me is that I spent the whole day waiting for a call that I never received..and if it was checked prior to me arriving, then why wasn't I telephoned to let me know that my truck was done...??? All I know is that I will NEVER go back! My blood is boiling from the horrible customer service I received, and I am hoping that my oil truly was changed. I am only giving one star since it wont let you post with none:( James, Fairfield read more

I would give them 10 stars if I could. I have a 320 SLK Mercedes. I took it to the Mercedes dealership for its 60,000 mile checkup. They gave me a 13 page report from their diagnostic team. There was one whole page of 11 'as they put it' - "Criticle issues" that should be done immediately. Bad tires/breaks/suspension/leaking seals/ batter bad / ball joint in steering column has a crack and MUST be replaced/ on and on. I decided to decline the over $3000 costs and take my car to Import Masters. I gave them the report and asked them to go over this report and tell me what needs to be done for my car to be safe. He called me a few hours later and said I needed a new battery and fix the steering column. I asked him what about all the other things on the list? He said the oil probably blew out from underneath with the steering issue, and my car was fabulous, like new condition. I was in shock. What about the breaks/shocks/suspension/tires??? He said once he cleaned up the oil splatter there are NO oil leaks/suspension good, tires are like new/ breaks like new. At the cost of $539. I'm dumb-founded at the Mercedes for scaring me to death and that my car was falling apart and I would need all that work done. IMPORT MASTERS,,,,,,,thank you so much for your service and honosty. They could have said it all needed to be done and make the money themselves, but they didn't. They gave me a letter stating my car was in great running and immiculate condition and now I can sell it with confidence that the next buyer will be getting a beautiful & excellent running car.Thank you so much. read more