I fell and dropped my laptop. It still works, but the outside was damaged. I was so excited to find the parts so I could keep using my laptop on IC's website. I had issues using the website on my cellphone, so I had to make multiple purchases. I was immediately charged, then I got emails that the parts I ordered were not all in stock. To make things worse, I was over charged for items that were canceled. I had the parts they did have in stock sent to me, but ended up just returning them because I only had 2 of the 4 parts I needed to completely repair the outside parts of the laptop. I got all but $17.12 back. Don't purchase from this company. I will be filing additional complaints with other agencies for their deceptive practices. read more

Impact Computers & Electronics - Charges that were supposedly refunded. - IT Services & Computer Repair Near Me - Hollywood, Florida

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I ordered some replacement speakers for my 9 year old Lenovo laptop. I got an email the following day saying they had shipped, and they arrived a day before the original estimate from USPS. I've already installed them and it's so nice to have clear sound out of my laptop again. read more

Less then ONE. I placed a order for a battery with Impact Computers. 3 days later Impact Computers cancels my order. There excuse was they could not get the battery I ordered . WHY take orders for something you do not have or can not get. Poor Business Ethics read more

This company had the original manufacturer AC plug for a laptop that was purchaed as a display model open-box. Even the laptop company didnt sell their own plug by itself. They referred me to Impact and it was worth every penny. Plug also wasnt overly expensive. Ordered online and picked it up the next day. read more

I'd rate lower if I could. Called asus to get a part number for my vivobook 17 charger, verified it was the proper number and placed my $90 order. They sent me a substitute part instead which was too wide to fit into my charger port. Basically, I was sent a $90 useless part. Called to request a solution and got voicemail after a ten minute hold. As of now I'd buy from any other part store. read more

Ordered a couple of parts for a laptop repair they sent a substitute part that did not fit (lcd) when I called customer service I was on hold for 10 minutes then automatically transferred to sales. after being on hold again I was sent to voicemail. tried the online chat and email then I was told I had ordered the wrong part I would pass o doing business with them I hope they get better at what ever it is they do in all fairness after much discussion they did make things right read more

Impact Computers & Electronics - It just doesn't fit - IT Services & Computer Repair Near Me - Hollywood, Florida

STAY AWAY FROM MAIL ORDERING, This company is selling products on E-bay, I purchased several items on E-bay and after waiting a week for something I was desperate to get the seller informed E-bay I asked to cancel the order and they CANCELED my order I was patiently waiting for. I NEVER CANCELED THE ORDER so they LIED about it since E-bay FROWN on sellers canceling an order - They BLAMED me for a cancellation I NEVER ASKED FOR. read more

My experience with Impact went smoothly and I would recommend them to anyone with doubts. I was looking for a replacement screen for an HP laptop and couldn't find the part anywhere. I found it here and placed the order for it as well a new Bezel. I placed the order at maybe 9pm and it was shipped early the next day. I paid for two day shipping and received it in two days. Parts were well packed. The outer box showed signs that it wasn't handled well by the carrier, but the parts were unaffected. From purchase to receipt this was the most satisfying online purchase I've made in many years. Impact will ship the equivalent replacement if an original is unavailable. The part I received was, unfortunately, not the exact fit (if you've ever replaced laptop screens you'll know that the variations are endless). Impact stood behind the sale and issued my requested refund with ZERO hassle. Again, if you have doubts , I can reassure you that Impact delivers exactly as promised. read more

I placed an order from Impact Computers for an item priced around $25 and then 7 days later they cancel the order and relist the item for $150. This company does not honor its prices and on top of that they waste your time. read more

Ordered a replacement display cable for my HP laptop. Their website very clearly states the item was to ship from their location in Hollywood, FL. I'm in state so I assumed it would arrive in, at most, 2-3 days after shipping. I received shipping notification right away but it was not a valid tracking #. After a week I contacted Impact and was told the item ships directly from HP and would arrive in another couple days. Their website is lying when it states items are shipping from Impact. Yesterday (another week later) I asked for an update again and was finally given a correct tracking #, which I was first told was UPS. When I followed up again because UPS didn't recognize it, Impact finally told me it was FedEx. They seemed to act like I was an idiot for not checking their website and for not knowing it was FedEx. Since I placed the order, their website said UPS shipping and displayed an invalid tracking #. It's now 16 days after item was shipped, no item yet. Suppose to arrive tomorrow (per FedEx). I've also since come to find out I could have just bought this directly through HP for 1/3 of the "sale" price I paid Impact. (my mistake) I will certainly not be doing business with this company again. The only reason I'm giving 2 stars instead of 1 is because customer service did respond relatively quickly. read more

Unfortunately this place lost my business. They have a good selection of items for my business, however, the customer service is among the worst if ever had. I asked the representative to transfer me to his supervisor and he said he was and refused to get me someone else above his pay grade. Unprofessional, lack of skill, and even asked me how I would have handled the call. Stay away from this company. read more

For the past 5 orders we have tried to place with their online webstore, they have cancelled the order as the part was not in stock EACH TIME. Their phone support is NON EXISTENT as you will be waiting for hours to reach a rep about parts in stock. Their website does not reflect current inventory and the only way to find out if the part is in stock is either 1. order the part and HOPE TO GOD that you don't receive an email saying the order has been cancelled, or 2. you call their number and wait 3 hours for a rep to hang up on you, call back, and pray that you can reach someone. Disappointing, will not use again. read more

Absolutely horrible people. Will have to force them to return the money I paid them. Get ready to have your bank step in to get your money back. Might as well also keep the Better Business Bureau on speed dial too, you will need them as well. Do yourself a favor, go somewhere else to buy your computers and accessories. read more

I ordered a part from their website, it was shipped and delivered on time. They're customer service is really great, they emailed me back in just a few hours. I already installed the part and it works perfectly. Thank you so much!! -Kirsten read more

I ordered a motherboard to repair a laptop for coworker's granddaughter. They had a really good price. Item was then canceled after a day. I questioned it and got whatever excuse they. I understand things happen. But then saw the same item that needed but now at a higher price. Called them out on it and I was vulgar about it and I later apologized for my actions. I now need a computer fan to fix a computer for a family member and because of our previous interactions the canceled. Their exact words "unfortunately an executive decision was made by upper management to no longer do business with your company. We will unable to process any existing or future order". Find your computer parts anywhere but Impact Computers. Crazy how they can have something in stock, then cancel the order and then have the item at a higher price. Then if you voice your opinion and are critical, they just will block you and cancel if you try to make a purchase again. read more

I purchased an HP Keyboard/Mouse set that I could not find anywhere else. Great customer service. Ralph was very helpful before and after my purchase. E-mail response times were fast. read more

Right product, at the right price, delivered in the right time. Can't ask for better. My laptop works great again, thank you!

Ordered a power supply for a Xmas gift. I couldn't find this part anywhere. After I ordered someone from this company called saying he needed to order it and it may take 10 days to get the part plus shipping. So it could be after Xmas. I said it was fine maybe just be a late gift. Well it came way faster than expected and it's ready for Christmas. Thank you so much! read more

Fast response, sent out same day and arrived earlier than expected. Good advice and support on the phone when a return was needed. Prices are fair... I will contact them again for future needs. read more

This place easily deserves 5 stars. I've ordered lots of obscure and "out of print" parts from them. They stock the most specific part you can't find from anywhere else, and their prices are super competitive. I actually did have a part that was DOA and they took care of me quickly. These days, I will always check with Impact Computers before I check eBay. read more

Absolutely the worst customer service. Guy on phone was rude and condescending. I called because they sold me a motherboard that died in just over a year. When I told him that, his response was, "do you want to buy another one"? The product only had a 90 day warranty so I didn't expect them to replace it for free but there was no recognition that it's unacceptable for an item like this to just fail in just over a year. The attitude of the guy was basically, tough luck, buy another one from us. I would never do business with this company again. Stay away. read more

Great customer service. I ordered the wrong adapter and they were wonderful :) Highly recommend. read more

Ordered a cooling fan replacement for my laptop. They sent me a fan for a tower CASE. Called them 30 minutes before closing time and I was placed on hold for 30 minutes. Lmao. Lazy. I don't even want to bother with the RMA. Easier leaving a bad review and throwing the useless item away. And based on other reviews here it seems like I won't even have any luck with a RMA. Hopefully people search them up before ordering from them. Wouldn't have cared so much if they picked up their phone read more

Avoid Impact Computers, in my opinion, please. I don't take these things lightly and really hate airing complaints online, but feel its worth the time to help other avoid problems like mine. Basically, I ordered a part that should have taken about a week but will take three times that long; I feel that I've been lied to about the status; and feel like the sales person was a bit rude when I requested next day shipping at their expense. Here's my story. I was looking for a part to repair my computer. I ordered one from another company, and it arrived damaged. I called Dell, and they highly recommended Impact Computers, so I decided to order the part through them. I was put off initially that the part would take three to five days to get to them, but that's not their fault. The problem comes that its been two weeks and I've still not received the part--and I wont until next week, which is three weeks later! I was told this would take about a week or a week and a half at most. Again, I understand that problems happen, but they never contacted me about the delay. Also, when I finally called, the first sales person said that the part was shipped "a slow way," and it took longer to get from California. It does not take two weeks for a part to be shipped. I then spoke to the sales manager. He said something completely different. He said the part actually DID arrive, but it was sent back because it was damaged. He said that it would arrive next week. I requested that it be overnighted at their expense and he said it would only send it Second Day. I hate to be mean, but either one of the sales people were lying to me about the status of the overdue part, or they are incompetent or just they dont know. Either way, I would prefer to do business elsewhere in the future. If the part comes back damaged, I'll have to return it. If there is a problem returning it, I'll just contact my credit card company and will dispute the charge. Again, I hate spending the time and energy writing negative reviews on Yelp, but its important. I would be open to any comments Impact Computer would have to add here. Sincerely, Steve read more

I've ordered from Impact Computers several times in the past with no issues. They have a wide selections of parts locally. Keep the good work! read more

Took over a week to ship my order, only shipped after I called to check status. Then, they shipped incorrect items, and no one was willing to do any work to investigate. Do not trust them. read more

I have my own computer and network repair business in San Diego, "Customer First Computer and Network Solutions". I have started using Impact for repair parts that I need for my customers because of their excellent customer service. I have been extremely impressed with them, and my experience with them has been the best of any company I have tried working with to order my parts. I had some concerns about one of my shipments, and sent them an email. They called me the very next morning to address and alleviate my concerns. Excellent, excellent customer service. I highly recommend them to everyone, and will continue to use them for all of my computer parts needs in the future. - Mike Gage www.customer-first-solutions.com read more

I ordered a part and paid for it over $244!! They emailed me back and said they didn't have it. I have YET TO RECEIVE MY MONEY BACK!!! No one will respond to my messages. read more

Have had a difficult time getting the right parts for a Dell Optiplex and trying to gain access to my account was not working. I contacted Ralph and he was able to get me going very quickly. He was professional, helpful and efficient. Excellent support Thaks Leon read more

The customer service was outstanding. The part was wrong so the representative called the place installing, then called me back after he was closed to let me know they found the part. He said he would refund my money. This was done in less than five minutes. I usually spend days on something like this, very impressed. read more

This place is a rip-off. I ordered an item for my laptop. I received an item, which was for another computer and did not fit to my laptop. I emailed the company, asking for an RMA. I did not hear back from them. I then called and left a message about the issue. I did not hear from them. I called them and got a guy. He told me to just throw the received item away, which I thought was weird. He told me that he would initiate a full credit back to my card. I asked if I would receive an email confirmation of this and he said 'yes'. Four days later, I had received nothing. I called my credit card company and told them that I wanted to dispute the charge, and told them why. I cannot recommend this company--period. read more

Great costumer service, after looking for parts for my PC for a long time and not being able to find them anywhere i found impact computers, every order i had with them was fulfilled with no problem, sales team is very knowledgeable and helpful and product i received was in excellent condition. read more

Easy to use website. I had a issue wih an order, but customer service was fast & friendly. They are 6,000 miles from me but I will order from them again, great prices! read more

Just spoke to Ralph from customer service. We ordered a part for a customer on 11/21 and they said it was IN STOCK. I looked at the part TODAY 11/27 and it STILL said IN STOCK. Ralph told me it's NOT in stock and that it will take 5 days to get to him, and then it will be shipped. I asked him if they could overnight it since they admitted the stocking mistake, and he told me he would, but that it would still take 2 weeks to get to me and that I did not understand how distributers work. We use distributers all day every day and we get better customer service from them every day. DO NOT use IMPACT as they do not care about their customers. Ralph said he was a manager, and was very rude and didn't attempt to help us at all. Now I have to cancel the order, and somehow explain to our customer why he's not getting his part any time soon. Awful. Ralph should be fired. When it's your fault, you help the customer.. plain and simple. read more

Shopping with Impact has been a miserable experience I would not recommend to anyone. I ordered a part 3 days ago that their website says was in stock. Despite having no problems charging my account, the part still has not shipped and the order doesn't even show up on their poor website. They do not return emails or answer the phone, so I might have to initiate a charge back on the payment and order elsewhere. These guys seem like sketchy frauds and have terrible service. Correction, they manage to answer the phone quickly if you press the sales option, but not the customer service option. read more

I ordered a part from Impact and got what I needed. The website initially 'lost' my order from the "My Orders" list but when I inquired about it they reached out to me immediately to assure me that my order was being processed - then followed up again by phone to let me know the order was on its way. I received the part I was looking for and am satisfied with it. One small note about the part, though: while it was advertised as 'new' I was able to tell that it had been removed from another computer due to some residue left by an adhesive strip that is used in the design of the machine. While the new part works better than the old and I am currently satisfied, I would have preferred an actually new part instead. Thanks! read more

DO NOT SHOP HERE!!! They advertise at the lowest price, then after they've charged your card send you an e-mail saying the price has gone up. Yet for some reason, they are still listing the cheaper prices on their site and Google Shopping weeks later. You can cancel, but I'm still waiting for my money back. Obvious bait and switch scam. Maybe there have been some satisfied customers, but considering every item I ordered somehow had the price go up AFTER I ordered (without it going up on the site itself), something that has apparently happened to many others, I have my doubts. Listen to the bad reviews, DON'T SHOP HERE! It's not worth the hassle to THINK you'll be saving a few bucks on parts you can easily get elsewhere. read more

I have just purchased a critical part (hard disk cable) for my Mac, and Impact Computer sent me an an INCOMPATIBLE part. DO NOT TRUST this company, because they do not stand behind their policy which states that if they do not have the specific part they will send a 100% compatible part. They do not follow through their own policy and now they expect me to pay the shipping charges of an item that is useless to me? read more

I ordered a hard to find computer screen from them, but they packed it so poorly that it was destroyed in shipping. Then they promise a refund within 15 business days, but there was still no refund after giving them a couple of extra days. I called and they said someone would contact me within 48 hours, but no one did. Finally, I had to file a claim with my credit card company. To top things off, when I tried to order another screen from them, they said it was permanently out of stock. Evidently, they destroyed the last one when they threw it in a small, flimsy box with a little bubble wrap. They did bill me immediately, even though they didn't have the part, and couldn't get it. I guess I will be calling the credit card company again... read more

I ordered a replacement boombox antenna from Impact Computers on August 11th, 2014. They took my payment and sent me a order confirmation. Later that day, my order was cancelled. In part, the cancellation email read: "The item that you requested is on Back Order and we have no exact ETA (Estimated Time of Arrival). Although we have made every attempt to get the merchandise, we have not been able to do so. Therefore, we have to cancel your order." This was more than a little upsetting because I had done so much legwork just to find the correct antenna. After placing the order, I discarded all my other research links. What was even more upsetting was to find that the item was not only still for sale on the website but now it is priced at three times the price I originally purchased it for!! In other words, Impact discovered that they were selling the item below their current cost, so rather then take the hit, they sent me a bogus excuse to cancel the order. Clearly, the item is available or they would have simply listed it as "on back order", rather than raising the price 300%. My purchase price was $15 plus shipping.... =================================================================== Part Number | Description | Quantity | Price Per Unit | Customer Reference (if any) 1-501-883-21 | CFD-G30 Telescopic Antenna | 1 | $15 =================================================================== The new price is $44.95 plus shipping... http://www.impactcomputers.com/1-501-883-21.html I'm glad that this the way I found out how Impact Computers does business. I will steer clear in the future and I will happily share my experience with anyone who cares to listen." read more