Avoid this place at all cost- especially if you are a Purdue student. They will take advantage of you.
I went here because it was in walkable distance from campus and I was desperate to get my phone fixed. The touchscreen on my phone stopped working, so i went in for a replace screen. Cost $150, pretty routine. They broke my face ID on my iPhone X after putting the screen in. A week later the screen shattered without me dropping/harming the phone in anyway. And not just a cracked screen- the entire phone blew out and did not work at all. It never worked again and I was told it was unfixable by Best Buy and Apple (due to the poor service and installation by iMechanic) I knew the screen they gave me was at fault. I went in and was told no (after NO ONE looked at my phone- just the robot talking to me) and was told that the warranty doesn't cover if the screen is damaged...even if they are at fault for damaging it. I called the main store in Lafayette and asked to speak to a manager. This is where it gets really bad- I was told it was my fault for the screen breaking and called a liar when I said I did not harm the phone/screen and told "I would never find a higher quality part" (like the Apple store doesn't exist?). In my entire life I have never been spoken to as rudely as I had by this manager- my roommates in the room were dumbfounded as well. The second I hung up the phone I burst into tears because of how this man talked to me and treated me. I am a 22 year old female, and it was obvious he felt that he could take advantage of me and thought I was unintelligent.
Furthermore- I went to Best Buy (in Lafayette) after and was told THE SCREEN BROKE BECAUSE IMECHANIC INSTALLED IT WRONG. They told me that small businesses like iMechanic are notorious for treating their customers this way because they have no corporate and they see many phones come in that iMechanic has damaged. When I went to the apple store, they also told me the same thing- the screen was installed wrong which is why the part broke.
Not only did iMechanic refuse to even look at my phone to see if there was any mistake on their part, but they were so blatantly disrespectful to me on the phone to the point of making me cry. I urge anyone with phone issues to AVOID THIS PLACE and go to best buy or the apple store. The worst business I have ever interacted with. read more