1. This apartment is a joke and I do not recommend living here. They seem great when you first move…read morein then all the problems and issues become apparent. Every time you talk to Maria about any issue our concern, she always contradicts what she said before and claims she didn't say things she said. They don't return your calls or messages sent to their portal. You don't receive requested call-backs on issues if you leave a voicemail and messages to the portal are ignored. To speak to or get ahold of the property manager, Lena, is like pulling teeth. Good Luck! For the price of a well maintained apartment, you, too, can be ignored!
2. They are incompetent when it comes to maintenance issues. I have submitted many requests, and nothing gets done in a timely manner, if at all. I have submitted multiple maintenance requests and I have had to follow up for at least 2 weeks to a month. When you try to address maintenance issues with the office staff, they can't pull up the maintenance request submitted, and you're constantly having to resubmit things. A lot of my requests submitted are "closed" without the maintenance staff ever coming out to fix issues. When you ask office staff to pull up the outstanding request, they always seem mystified about what request you may have submitted. When maintenance actually does show up, they seem unable to handle a request that lists more than one very specific item; they pick and choose what items they want to fix and tell the office they fixed everything on the request when they didn't. If you call the afterhours maintenance on maintenance emergencies they are typically ignored. Lena, the property manager, has admitted that she gets "so many" of them she just stops looking at her phone or turns her phone off. It is very concerning that an apartment complex has so many maintenance issues that they become annoying to the manager who then simply decides the best course of action is to just pretend they aren't happening. If you don't mind a lack of safety, love high energy bills, and are up to date on your tetanus shots, you might enjoy these apartments.
3. They have raised their prices because, per Lena, the apartments surrounding them have raised their prices and they have to "keep with the market." The surrounding apartments are new or renovated and are maintained very well, which would justify an increase. Almost every porch here has missing side railing or rotting wood, which is a safety concern for residents especially on the second floor; the doors and door frames are falling apart, which creates openings for pests, causes energy inefficiency and increases the cost of heating and cooling for residents significantly; and creates may cause security concerns as unsecure doors allow for easy break-ins. Almost every sink and/or tub has rust. Our metal tub has rusted and was ignored for so long it has deteriorated to the point that sharp edges have developed around holes, and there are voids clear through the body of the tub, creating a safety hazard, a risk of tetanus, and yet another avenue for bugs to enter units from inside the walls out through your tub. The water coming out of the faucets are cloudy. The windows over the tubs have black mold. Cabinets, drawers, and shelfs are falling apart or are temporally rigged but never fixed or replaced. The flooring is not level in many spots and has scratches and dents all over. A lot of the electrical outlets don't work or are not functioning in a safe manner. The sliding closet doors regularly fall off the railing. All windows need to be replaced and have a white cloudy film that never comes off. A lot of the walls have dents and scratches. The ceiling has water stains. Fire/smoke alarms malfunction and go off without detecting smoke and despite newly replaced batteries, which causes me concern that there is a wiring issue that has gone unaddressed. If you'd like to live under a slum lord that insists they have to charge you more because "other apartments are doing it" then you'll love it here.
4. If you are a person with a disability or are in a wheelchair this is not the place for you. If you have family members or guest with disabilities that come to visit this is not a place for them. None of the common areas have handicap accessibility, especially for a wheelchair. There are no handicap accessible parking spots besides one by the apartment office and that spot is not even near the front office, it is at the end of the parking lot, causing someone with mobility issues to have to travel an unreasonable distance to get to the office. When you ask for reasonable accommodations, or modifications to meet basic accessibility, the apartment office becomes aloof and hard to deal with, or they retaliate and raises your rent. There has been work done on the to the property and its parking lot since 1999 but they have refused to meet ADA guidelines despite being required to do so when undergoing upgrades/renovations. There are no
