We have rented with Classic Texas Properties for six years now, at two properties. Don is the…read moreabsolute best. He's honest, caring and upfront. Every time we have had any issues at all, Don has been on the spot and gotten things repaired or replaced. He is the best in the business. If you are looking for a place to rent, I highly recommend Classic Texas Properties. Signed, Ken and Jeanie

I greatly appreciate Don as our property manager. He is quick to respond to any queries we may…read morehave, handles maintenance issues at our rental property without delay. He is extremely knowledgeable in his field, very personable and trustworthy. Bettina Kelly

My wife and I are relocating to the Austin TX area from Northern California where I have lived…read moresince emigrating almost 25 years ago from England. We were recommended to speak with Alisa from Texas Realty about a short-term rental whilst we look for our forever home. Alisa bent over backwards so to speak calling us multiple times a day with listings that would be suitable for our budget and our needs as we have a couple of dogs and need somewhere where they can have some space and be acceptable to the landlords etc. Within 24 hours of our first call, we had approximately 20 homes within our budget, selected area's and our needs provided via e-mail by her. We searched through the listings, narrowed it down to 3 or 4 that we really liked and emailed her with the list. Several hours later we received a call from her saying that our first choice, an almost brand new home, was available and made the necessary arrangements between herself and the agent representing it for us to apply. The application process was fast and simple, we paid the application fees and within 48 hours we were approved our first home. A flurry of emails quickly followed, forms were filled in, calls exchanged and documents signed. I have never experienced a smoother transaction and it's safe to say that we have a realtor for life. Alisa is professional, courteous, hardworking, polite, friendly and an absolute pleasure to work with. The whole process was done without us even leaving our living room and without us having to fly five hours each way to go and view the house. I wouldn't hesitate to recommend her to absolutely anybody considering a move to the greater Austin area.

Finding my dream home felt like such a huge, overwhelming task - I was first time home buyer, out…read moreof state, and the house I fell in love with was no longer on the market! Jennifer Weeks went above and beyond every single step of the way-patiently listening to what I wanted and never once making me feel pressured or rushed. What sets Jennifer apart is her heart. My dream was not just a transaction, it was a shared journey filled with trust, care and genuine excitement! Thanks to Jennifer, I am now the proud owner of my dream home, the one that was not even on the market!!! I am beyond grateful and couldn't recommend Jennifer Weeks more highly!!! She feels like family now!!!

They managed a property I rented for a year and they were the best property management I have ever…read moredealt with (as a renter for 5+ years at 5 different locations, this means a lot)!! They went out of their way to communicate with me quickly and effectively, and helped me if I ever had any trouble (even if it was unrelated to the property). You're in good hands with them. They were very fair and flexible towards me as a tenant, and I really enjoyed my time living at one of their properties. I highly recommend them if you're looking to rent from a management company!

Ryan has now claimed there was a noticeable pet odor "throughout the home." That is an interesting…read moreassertion, considering we had one hypoallergenic dog who was regularly groomed and bathed, was never permitted in any of the carpeted areas, and was completely removed from the home while it was being cleaned. The house was left spotless and, frankly, cleaner than it was when we moved in. Most notably, their response completely avoids the lack of customer service. We have rented from several other companies and have never experienced anything comparable. Their response has done little more than reinforce my original review. Still a nightmare of a company. Company provides poor communication until they want something from you. We left our rental spotless and they still took out over $400 for cleaning fees. Anytime we called to get info their answer was basically we have other customer so we will get to it when we get to it. There are a million other incidents but overall stay away!

I have been using Mars Hill Realty to manage my rental house in Round Rock, Texas for the last 7…read moreyears. They have done a great job responding to the tenants need and keeping my rental house in top shape. I love the fact that they are proactive in recommending repairs to various parts of the house before it becomes very expensive to fix. In addition to the superb service they provided me, they have a top notched team who treats me like family. Everyone is very professional, respectful, and caring. One of the team member whom I've had the pleasure of working with over the years is Valerie Tillery. Valerie is very knowledgeable in real estate and property management. Whenever I have a question regarding my investment property, Valerie always responded quickly with clear answers to my questions. I've always felt that Valerie takes her time to make sure that any concerns or issues I have about my property is well addressed. Under her management, my rental property was never vacant for more than a week or two between tenants. That's just the time it takes for the crew to get the house ready for the next tenant. We usually have a new tenant signed a rental agreement before the old tenant moved out. My investment house have been cash flowing nicely since my purchase. I enjoyed working with Mars Hill Realty so much that I'm in the process of closing on another property in Georgetown, Texas for them to manage. Aside from Texas, I was also looking at Florida for my second investment home. While the housing prices in Florida is comparable to Texas, the cost of investing in Florida is cheaper than Texas because they have lower property tax. So why didn't I invest in Florida? Because Mars Hill Realty does not do business there. There's no property management that I trust more than Mars Hill Realty. In fact, it was Valerie who introduced me to the neighborhood that I'm buying my second investment home in. My experience as a property investor has been really stress-free with Mars Hill Realty managing my property. If you want a property management company that takes care of your property as if it's their own, you should consider working with Mars Hill Realty. I promise that you won't regret it.

Mars Hill Realty Group is a fantastic company to work with. Specifically I worked with Bree on my…read morelease renewal and she was great and made the process so easy. She is professional, super helpful, quick to respond, and informative! Love working with her because she really wants to see her clients happy and is so sweet.

Marlena and team are fantastic to work with! We worked with Marlena to negotiate a lease moving…read morefrom across the county to the Austin area, and she made the process smooth for us from start to finish. From timely communication, professional process, and having things go exactly as promised and planned, it really makes a huge difference with a stressful move like this. Thank you to Marlena and team, we look forward to our new lease term with a great property management team like yours!

Marlena was fantastic for me as property owner getting my new construction listed and leased…read morequickly for top dollar! I'd recommend. She all the work without requiring me to meet face-to-face, generally by phone email and e-doc and handled all interactions with getting the tenants deposit and lease signed. The detail was their office assistant had a couple of typos in the docs that I had to catch and ask them to correct. I'd use her again !

We moved into a rental property managed by Trinity ~6 months ago. Our experience with them has been…read moreexcellent. They have an easy online portal for putting in any requests and they respond quickly. This last week, they went above and beyond. We put an emergency ticket in because our AC failed during 105 degree heat. Vince text us only 10 minutes after we put our maintenance request in and within and hour (on a Friday evening after hours!) he had someone on site at our house getting it fixed! He followed up every step of the process to make sure it was fixed. The last house we rented the property manager was unresponsive and disorganized so we didn't know what to expect going into our new rental. But Trinity has been excellent when it comes to responding to anything we need! Highly recommend them. We love the house we are in and the fact that Trinity has been such a great experience, we'll likely continue to renew our lease. It's rare to find a great property management company!

Absolutely horrid to partner with. Team pushed aggressively for Google Review. Leased a dirty unit,…read morepushed on tenant to clean when maintenance issues were surfaced. (See their BBB complaints) Multiple fire safety and personal safety appliance concerns opened over three months with nothing but excuses and finger pointing instead of resolution. Unit was dirty, had to pay to have it cleaned, multiple items broken and rusted and unsafe. Had to replace the microwave ourself, never removed broken microwave. Management pushes to maintenance, maintenance makes excuses or sends random people who create one problem to solve another. Maintenance lies to management, there is zero accountability. Absolute worst management company I have experienced. Would never recommend. I wanted to edit my review, as of now, almost five months and EVERY SINGLE Kitchen appliance now has an open issue. Microwave, Stove, Dishwasher...with NO resolution.

We had a great experience working with Carson at Bramlett Partners as our buyer's agent! As…read morefirst-time homebuyers, there was a lot we didn't know, but Carson patiently guided us through the entire process and answered every question we had. During negotiations, he helped us put together a competitive offer when the seller was being difficult. He also helped with last-minute closing cost adjustments that saved us some money out-of-pocket, and has continued to answer our questions even after closing. We really appreciated his help through the process!

We are so fortunate to have worked with Dylan Hite for our long-distance move to Austin. He was an…read moreinvaluable resource in helping us narrow down the best residential areas for our family and scheduling showings on short notice. He was also an incredibly responsive communicator, which was critical given our aggressive timeline. Moving from the Northeast and unfamiliar with the area, we relied on Dylan for guidance throughout the process, and he went above and beyond to answer all our questions and help facilitate solutions. Our experience with him was truly phenomenal - very professional and just an all-around great guy. We wholeheartedly recommend Dylan to others and would love to work with him again in the future!!

Matt was incredibly helpful and kind. Highly recommend! He made this process smooth and easy as my…read morefriends and I were eager to find a new place. Use Matt for your real-estate needs if you want quick response times, great insight, and friendly service.

Amazing service! Natasha helped us sell a home. We only had to show it for a weekend and the deal…read morewas quick and smooth. She was there to answer all of our questions in detail, even at late hours. I highly recommend her.

I would not recommend Tree Realty based on my experience…read more I listed my property with them for about six months and was disappointed with the communication, responsiveness, and overall representation. One recurring issue was slow communication. Applications would come in, but I often had to repeatedly ask for information. In one case, an application was submitted on Wednesday, and I did not receive meaningful information about the applicant until late Friday. When a property has already been sitting on the market for months, delays like that matter. I also found the screening process lacking in transparency. Instead of receiving a clear summary of income, employment verification, rental history, credit, and why an applicant was being recommended, I had to keep asking for basic information. One applicant was relocating from another state, and my question was simple: would the primary earner's job and income continue after the move to Austin? As the property owner, I am the one taking the financial risk if rent is not paid. I considered that a reasonable question. What frustrated me most was being blamed when an applicant decided not to move forward. The applicant's own message stated that after reviewing the lease they did not feel the home was a good fit. The lease was prepared by the realtor, not by me, and I never communicated directly with the applicants. All communication went through the realtor. Despite that, I was told that I had "run qualifying tenants off" and that I "keep scaring them away." I found that accusation unfair and unprofessional. I also had concerns about lease terms being added without discussion. In a prior transaction, pet-related terms and charges were included without being discussed with me beforehand. On another lease, terms appeared that I did not recall approving. Instead of discussing options and getting the owner's agreement first, decisions seemed to be made and then presented as a finished product. Another concern was the commission structure. Multiple agents told me directly that they were not interested in showing the property because they were unhappy with the commission being offered and would rather take their clients elsewhere. Whether that affected the number of showings or not, it was a concern that was raised to me more than once. After six months, poor communication, lack of transparency, and being blamed for asking reasonable questions, I decided to terminate the relationship. Based on my experience, I would not recommend Tree Realty. After six months of poor communication, lack of transparency, and being blamed for asking reasonable questions about prospective tenants, I chose to terminate the relationship and move on. Update: After I posted this review, the realtor threatened to file a defamation lawsuit against me. I never communicated directly with any applicants. All communication with applicants went through the realtor, and the lease that the applicants reviewed was prepared by the realtor, not by me. My questions were directed to the realtor regarding applicant qualifications and employment verification.

Horrible customer service. Unresponsive and unprofessional…read more I do not recommend renting or buying from this agency especially if you are black. Highly discriminatory and ignorant.

My mom's wife died in December of 2017. I moved in to help her grieve, and get rolling on a fresh…read morestart. We decided to sell her house and move to Austin. We contacted Anthony Ross Garrant at Second Generation Real Estate and set up a meeting. From that first time he came over, we both felt safe and assured that everything would be just fine. He was SO knowledgeable and answered any questions we had in a way that was understandable to people who don't know how all that works. We were blown away by everything he knew, and what he said he was going to do for us. Flash forward to January 8th, 2019(the day we were supposed to close and finalize everything according to plan). The house was sold. There wasn't any hiccups, or problems. It went incredibly smooth! We're so grateful, and we heavily recommend this company to anyone considering selling their house or any other real estate business that needs done. Thank you Ross! - Dustyn and Lisa Cope

Did a great job helping my family through a difficult time! Great communication and quick…read moreresolution of issues!