High quality frames and lenses. Excellent service after the sale. I have doing business there for 20+ years.

I stumbled upon this place after literally having sat and broken one of the lenses on my sun glasses. The store is small, but very cleaned and organized. Jeff was quick to greet us and offer his services. I told him I needed my lens replaced ASAP. Initially, he offered me tomorrow, but was very accommodating understanding my situation. Jeff is very personable, friendly and never made me feel pressed to buy anything. His knowledge of his products and professionalism really do make him the person to buy glasses from read more

Image Eyewear, and owner, Jeff, are absolutely the best when it comes to service, stylish inventory, friendliness and expertise. My extended family has been getting their eyewear from Image for over 30 years, and my husband and I for 2 decades now. We always love the way our glasses look and are fitted. Can't begin to tell you all of the compliments we receive. We have been stopped on the street and asked " where did you get your glasses?!" Even though we live in San Antonio, it is well worth the trip to Dallas to have our eyeglass prescriptions filled in fabulous frames from Image Eyewear. We highly recommend Image Eyewear! read more

Popped in yesterday frantic because I'd lost my Kate Spade sunglasses and needed replacements for a pool party that afternoon. The saleswoman looked at me as if I was vermin (I'd just finished getting my hair blown out and was in yoga pants - the horror!) After explaining my ideal range was in the $100-$150, she curtly replied prices started at $250 and suggested I try Target. One can infer the aforementioned in a disgusted tone. Her removal from reality is apparent as I'm certain Target does not sell sunglasses for more than $25. Here's the thing: had she not treated me horribly, I likely would have dished out $250+ and she would have gotten a sale. Oh, and I was the ONLY person in the shop on a Saturday afternoon - perhaps partly due to an unpleasant member of the staff? Still fuming. read more

Simply the best place in Dallas for your optical needs. I've been doing business there for over a decade and the same professional staff has worked there. They have a high quality inventory of frames and lots of great sunglasses to choose from. read more

Outstanding quality frames and even better service. Will definitely be back. Staff was very friendly and knowledgeable, would highly recommend to my friends and family. read more

Every time I get new glasses from Image Eyewear, they end up being my favorite pair I've ever had. Great quality, and also super great service. Jeff, the guy who runs it, is very friendly and cool. read more

Just picked up my new glasses from Image Eyewear. Jeff guided me into some very stylish frames that were a terrific value. They fit perfectly...the blind can now see. Thanks so much for taking care of everything from A to Z. read more

My experience at Image Eyewear still ranks as the worst customer service experience of my life. It's been a few years now, but, honestly it still ticks me off when I think about it. I picked up my very first pair of glasses today, the ones I got at Image, and the irritation I felt over my experience at Image Eyewear surfaced in me over me all over. The lenses are wobbly in the frames. Want to know why? I ended up accidentally bending the hinges on these frames. I loved them enough that I wanted to replace them with the exact same model. They were a solid brown, so dark they looked black. They ordered the new pair and I left my old frames so they could transfer the lenses. I went to pick my new glasses up and they were a light to medium tortoise shell with a very pronounced pattern. I don't look good in tortoise shell, I do look good in black. So I was absolutely shocked. She insisted that she ordered the right sku and that was just how they were. Nothing she could do. Couldn't return the new frames to the manufacturer. I was livid. I can't believe that she seriously transferred my lenses to these new frames that looked nothing like the old ones, and then pretended it was fine. After I wouldn't budge she just resorted to trying to bully me. She offered to order additional frames at full cost to me. What a deal! The "solution" was for her to take my old, now ground down lenses and put them back in my old frames. They were smaller now and so they had to stick them in with this gummy stuff. So they are wobbly. I'm convinced that these people get by solely on the strength of their inventory. I would never go there again. I would travel to a different city if I had to to get new glasses, rather than go there. The woman especially is horrible there. read more

I have been buying glasses from image eye wear for years because they have the best selection of eye wear and the best customer service in town!! read more

I didnt realize how hard it was to find funky yet modern glasses in Dallas was going to be. In Austin and Las Vegas, I had no problems finding crazy yet modern looking glasses. I guess people kinda expect you to be a tad bit modern and crazy looking. Well I looked on the internet over and over for certain brands and also spent endless hours going from place to place looking for a awesome frame that I would like. I started to settle for just normal looking frames because I was just tired of this task of looking for a frame I liked. One night I looked online for IC BERLIN and etc, and wanted to know if I could find any stores local to the Dallas area that held these brands. Well I found one, and I went close to the end of the day. So I was expecting to get anything because of my bad luck of not finding things I liked. I was shocked when I got to this store. I found every frame that I saw on the websites at this store.. I was overwhelmed with the amount of awesome looking glasses/frames I saw! They had hard to find brands and very modern looking ones too. I spent over 2 hours in this store and ended up purchasing two frames! Some of the hardest to find frames too. I was very happy and was treated with open arms. I was left alone to look around and was able play with the frames. Then the lady there kindly asked if I needed help and was very helpful. I was finally happy to find a store that had the frames I liked.. Though their prices range from 200 - 700 dollars.. So if you are looking for high end frames.. you got them here.. if you are looking for high end frames on sale.. you got them here.. So I was very happy with the price range. It wasnt just high end frames with super high prices.. But they had awesome frames with low end prices.. So I was so happy.. The store was very clean and layed out really well.. It looks like a very expensive type of place, but I like how they have kept up the place and feels very welcoming. I also like the face they have the Sarah Palin glasses! wow! heheh But let me really tell you why im writing this review... Lisa Rubey, she was a doll and tons of fun. She was the sales rep. i was working with and she has been in the business for 20 years. She knows everything about the optical industry. She was able to address all my concerns and my bad experiences with glasses in the past. She was able to make recommendations and even give me a discount at the end of the day to help me out. Lets forget about the frames, or the store or what they have to offer. If every store had a Lisa, they would sell ten times more. Im a huge sucker for women, but im more of a sucker for a sales woman that can address all my issues/concerns and give me the best customer service. She was supposed to close the store at 5PM but stayed at the store with me till 6:30 PM. We pulled out 12 frames for me, she offered me drinks and food, she offered me the best service a person can get. She was such a nice lady, and I still think its funny how so many other stores fail to see how important customer service is. So needless to say, Im so happy I found Image Eyewear - and I highly recommend then if you are a person that seeks good customer service and wants some kick ass frames that arent Versace, Gucci and etc.. But more european awesome frames! Lisa - YOU ROCK read more

Been going here for years to get glasses and sunglasses. Love the variety and options of designer brands. Good quality and always great service. read more

Image Eyewear - Kid glasses! - Eyewear & Opticians Near Me - Dallas, Texas

See all

I've been a customer since they opened 23 years ago and if it's possible, they have gotten even better! Rick, the gentleman that shows me new products and makes sure it's right for my face is so professional and kind. He's a joy to work with. And while Image Eyewear is a high end store, the owner Jeff, always has glasses of different price ranges. The best thing about this store is certainly product selection, but I continue to go back year after year because of the outstanding customer service. If you want to look good and get treated like you are the most important customer they have, then Image Eyewear is the place to go! Allison C. read more

We have been customers at Image Eyewear for the past 7 or 8 years and have come to Jeff, Lisa, and Michelle with new prescriptions and to modify previously purchased frames. Of course, we would not be coming back for these many years if selection or service were not truly excellent. While one can find frames and better bargains elsewhere, the impressive selection and highly personalized service make a big difference. Over the years, we have experienced issues with quality of frames a couple of times (i.e., nothing to do with Image Eyeware) and I am pleased to report that any and all issues were addressed professionally and reasonably price-wise. Jeff is especially helpful whenever there is a need for special accommodations, faster service, or a question of pricing. read more

I would not do business with these people any more. I've bought 3 pairs of glasses from them. I've had problems with the last two.. They would not stand behind their work. One didn't last two years before the lens went blurry. read more

The best selection of contemporary eyeglasses, and the best service in Dallas for this type of business. Expensive, but worth it.