They are rude and they don't even want to let you in to look at frames I won't be going back there

Very nice, friendly, and professional. Followed all covid protocols and gave me very easy to understand explanation about my eye exam

I felt very welcomed by the staff for my first time getting glasses in over 5+ years. They follow COVID protocol to the full extent which is a big plus. They have you call before entering the building so that they can prepare any paperwork you need to fill out and take your temp. In the exam room they assured me that everything was fully sanitized. Dr. Kim was very informative of my eye progression over the years. She gave me tips on what I should do to prevent any further sun damage which I thought was very helpful. When the time cake to pick glasses, I did not feel rushed or pressured to buy. They gave me a tray to help me hold the frames I wanted to try on. One of the staff members also picked out some recommendations and laid them out on the table in front of a mirror. Very sweet of her. Definitely recommend this place for their cleanliness, staff and their variety of designer frames. read more

I love my optometrist and their whole staff! Very helpful and informative! Been coming here for years when they were located inside Oakridge Mall! Their new location is very nice and clean! They always explain every option of services on products or procedures, not pushy with whatever you decide! read more

I've been going here since 2019 and have always been pleased by the results of what had transpired. The office is tidy and organized. The staff are helpful and friendly. Making appointments are always seamless. They are vigilant in terms of following COVID-19 rules, which gives you a sense of security so that's always appreciated! Dr. Nguyen will work with your preference, will make sure you get the best out of your needs, and is also transparent with the potential cost, which is helpful in order to make an informed decision! read more

Wanted to give a shoutout to Maria for being so kind and adjusting my Warby Parker glasses to my liking. Props to this establishment for doing free adjustments even for glasses I got elsewhere! read more

Not going back ever!! My insurance covers all lenses and exams! How do you come back and tell me I owe 650 dollars for your glasses!!??

My experience is that Dr. Nguyen is one of the finest eye doctors I have ever worked with and I have a lot of experience. Her prescriptions are accurate and she's one of those doctors who is down-to-Earth and has genuine concern about patients. (I use the plural because I have referred people to her, and the experience has been consistent in that regard). Her office staff does a good job of follow-up, and over years of working with Image Eyecare, insurance, payment and office operations have always been handled professionally and without issue. The office is always clean. There's a good selection of frames, and they are upscale in quality. More important, I've had great experiences with their lab. I am a very picky customer where lens quality is concerned. I look for edge balancing; I double check parameters, such as astigmatism axis ; I carefully check coatings and fitment into frames. And, I have a challenging prescription. Image Eyecare has been excellent at managing requirements, quality and working with their labs. The lenses have held up very well. This is one of those reviews that is a pleasure to write. This is an outstanding practice. read more

The doctor and staff were outstanding. I recently went for a routine exam and update my glasses. The facility is very sophisticated with electronic forms and they were very organized and hygeinic, sanitizing all the glasses and helping me find a good replacement for my glasses. I am extremely impressed by all the people who work here and recommend for anyone needing optometry services to visit this location and this physician. I will definitely be coming back here for my next exam. read more

The entire staff is polite and professional. Doctor Nguyen is also very informative and patient which is much appreciated. The office is extremely clean and parking was easily accessible which is important for me as a patient. I want to thank the entire staff for a wonderful first impression. read more

Your policy as you claim was not "communicated to me as you stated! Not until I called to see if you can work something out since I paid half of the money and since my current situation with my current glasses had broke and needed glasses to see! Furthermore you as a company should be a shame of yourself, for shaming anyone about their personal finances! read more

ALWAYS NOT ON TIME!! Triple booked doctor!! Not enough protection on patients privacy!! Forgot to leave the prescription to patients!! - not on time I always come here 10 mins before my appointment but can't get in until 25 mins after!!!!! This happens no matter they are busy or not. - triple booked During my contact lens fitting period, the doctor sees another two patients. She doesn't have time to exam me carefully and also to the other patients. - not enough protection on patients privacy I can see other patients record when I'm in the exam room. Because she is triple booked and uses my exam time to exam other patients. She may be in a hurry and forget to close other patients records. This makes me feel unsafe to come to this location again. - I also want to say after the exams, they forgot to get my prescription. The doctor can be busy but it seems like the staffs are also very unprofessional too. I have to go to the location again to get it. read more

I came here for my first ever optometry appointment to get my eyes checked and the staff and Doctor Kim were so nice! They were all patient and answered the hundreds of questions I came up with in great detail. It was an amazing first experience and I will be coming here every year for a checkup. read more

First impression was fantastic. Clean store with a pretty good selection. The staff was friendly and helpful but everything went down hill from there. After receiving my new glasses I had noticed a smudge on the lense that would not come off. I brought the glasses back into the store and, of course, no one could see it. After explaining to them it was there and them not seeing it I left and tried to catch it in a photo. By the time I returned there was an even larger smudge (that I photographed) that they could finally see. Apparently it was an issue with the anti-glare coating. The new lenses were ordered, put in, then I realized they were 2-2.5xs thicker than the original lenses. When I addressed this issue with multiple employees they all said that they're not thicker and they ordered the same exact lenses. Never mind that these glasses have been on my face for a month and I know that they are thicker. Anyway, deciding to drop it since no one would listen to me, now the glasses are sliding off my face when I am at work, cooking, shopping, etc. (since the lenses are heavier). I went back in to get them tightened (since they wouldn't look into my issue). I didn't find out until the next day (when I called to tell them my frames were cracked) that my original frames had be broken in the tightening process. I was given "new" cracked frames and was expected to pay a 25$ fee for using my warranty when they ordered a replacement. I went back into the store to better understand why I needed to pay 25$ to replace a cracked frame (that I was constantly reminded were "new") that replaced a frame they broke in the first place. Not to mention that they apparently waived the 25$ fee to replace my lenses when they messed up on the coating as well. Overall, this place is more of a hassle than it's worth. They were friendly and helpful until I had issues then they turned curt and rude. If my glasses were fine the first time I would have given five stars but after going back over five times and dealing with the dwindling customer service, I can't. read more

This was my first visit. Dr Nguyen was extremely helpful and friendly. I felt so comfotable with the staff. Very clean office and friendly enviroment. I am glad I found them. read more

Found this eye doctor while desperately trying to get contacts last year. Dr. Kim has been the only doctor to diagnose my dry eyes properly and her suggestions have been invaluable to my comfort and eye health. Their service is always fast and they care about their customers. I never feel pressured to buy the expensive glasses in this place either, all of the associates are happy to help quote you and then let you walk away. It's a great place, would highly recommend it. read more

Overall ok office. It was local to our house. Eye glasses are reasonable. But everything else was very pricy. Can somebody tell me when it was OK to have a staff with chest tattoos? It's gross. One of the ladies has one that looks like they tried to get it removed but stopped. I'm all for jobs that allow you to sport your tattoos. But can you cover up ones on your chest. Classy not trashy! Just saying. read more

The patience the staff has at Image Eyecare Optometry really stood out to me. I came into this optometry place a few months ago when it was necessary to get glasses and I had difficulties deciding which frame to get. Well ever since then, I've been having dreams about these glasses and decided to brave the mall today to get them. Given that my insurance would only cover a slight chunk of these glasses, I had to think about it for a bit to make sure I wouldn't have buyers remorse. The gentleman that helped me was beyond wonderful. None of the people there are pushy "sales persons" that pressure you into buying anything. Service like that nowadays is priceless and hard to come by. Parking at the mall can be horrific, but if you park nearby sears and walk a bit they're located nearby Macy's. A+++ for all your help in me having confidence I bought my glasses from the right place. read more

I went to this office to have my eyes checked. They had a new machine that asked me to test my eye and lying if I dont take that picture I may get blind. I found out later thats just their trick to make money of each client there. After that picture was taken I was sent yo see doctir, she checked my eyes number for glasses for almost an hour and gave me a prescription, I asked what about that picture, she was not even aware of that and told me its great you did that. I can check that later and never that happened.it was closing time and I couldn't check the frames so I went back another they. They had me try frames with that prescription and my eyes was hurting. so i was sent back to see doctor in her room, she checked my eyes and came up with totally different numbers and told me she doesnt know why numbers are changed in 2days, So it was obviousley clear that she made mistake but didnt say that. agsin I was sent to front desk for frames. they ordered me a frame for the double price. I checked same frame same brand for half price in other stores. So not only I didnt get the correct number for my eyes they also charged me for glass and frane which i never get chance to get. Today they emailed me invoice and threatened me with collection agancy if I dont pay for sth that I never got from them. I told my freind the story and she wished I did tell her earlier cause she didnt allow me going there since the same thing happened to her sister. So this place is not a doctor office its a retail store to sell you and they get your credit card info in advance to charge you. Be carful with them. read more

I love this Optometry! I've been coming here for a few years now and they are just amazing here. I always see Dr. Nguyen, who is great! She's thorough, patient, kind and very knowledgeable. My last visit I seen Dr. Hassan, she was also very kind and knowledgeable. It's really great that both doctors are very amazing! Highly recommend this place. I recommend either doctors as they are both very great and super sweet!! They also have great Covid protocols set in place, it's very consistent and they follow procedures every visit I've made. read more

I don't know what the hate about this place is. When I walked in the door they were friendly and greeted me when I walked in. Then I need to get some contacts and they helped me with that. Service was quick, professional and all of the staff were very nice. (2 ladies behind the desk and the doctor). I can't speak to much else as I had a pretty pleasant experience. read more

I had a great experience here. The doctor is very good and quick! I felt like it was a very positive experience and would recommend to anyone. read more

This is my second time around going to image eye care. I really like Dr. Mahajerani. She is very attentive and was patient, taking the time to explain different aspects of my prescription. At the front desk, Hosai suggested different frames to fit my face. More so, she brought a pair to my attention that I would not have normally picked out for myself. I ended up going with those. She has a very keen eye for frames, and very knowledgeable as well. I was also happy to find out that they are very accommodating as well when they realized I was on a budget. read more

I've been with the Image Eye Care for many years now. I just recently bought a new pair of glasses and had my annual exam. I absolutely love their new location. It's very nice to not have to go into the mall anymore. I must commend them for finding a very serious eye issue with my son. He now has to see specialists. If we hadn't gone in for our routine exams this most likely would have never been found. Thank you so much! I highly recommend this great practice. read more

I will not recommend it. I went here first time since it was close to my place. I filled all the necessary info required online. I have to again fill that information again on my appointment day. I spent some time time for online and on appointment day to re fill all the info. The techinician was not able to take picture of right eye cornea exam and optometrist told her that is fine. Since they were running late for my appointment, on top of that optometrist did not prescribed right glasses. Since they did not take right eye picture so she did not prescribed me right number. I came to know when I got the glasses and I wore it and they seems to be very high power on right eye. Which was creating problems. read more

With out a doubt this is one of the worst places to get glasses. I had an exam in Dec of 2012 that seemed rushed and awkward. Dr. J stumbled over words and kept running in and out of the room. After the exam they showed me the high end glasses, then the cheeper ones and when I asked about the glasses for the $90 all included sale that they had when I made my appointment they told me "oh we stopped that months ago", even thow I had make the appointment just that last week. After I paid way to much for glasses and was told they would be in in about 5-7 work days. so after 10 days I called and asked about them and was told "they should be in any day now" so I waited 2 more days and called and was told "they will be in soon" and 2 more days after that I was told "you can stop calling, we will let you know when they are in". Not only is that rude, but i is also not good work ethic. After 5 weeks, count them 5, I walked in ready to demand my money when I was told "oh they got here yesterday" and was given a pair of what turned out to be the worst glasses I have ever had to date. they didnt fit right, didn't sit right, and broke after 6 weeks.flash forword to 5 mouths later I decide to get some glasses through a website my friend told me about. all in all they were $50 for 2 pair of much better glasses. when I called Image eyecare to get my PD number (how far your pupals are from your nose) they asked me "we dont put that on your perscription?" and after being on hold for a few moments the woman comes back and says "60, its 60" and I said oh ok and got hung up on. now I go and talk to another eye doc and he tells me, "that cant be right" and sure enough, they were wrong as wrong can be. my advise people, get your exam done elsewhere and get your glasses from one of the websites out there. read more

This was our first time at Image Eyecare, we went here because it was close to our house. Definitely made a good decision. I am very picky with how my glasses look and fit, not one time did anyone make me feel bad about it, even after going back to try them on again before they sent them out. EVERY person I came into contact with was extremely nice and helpful. Both my daughter and I got glasses and are very happy with them. Thank you so much! read more

I initially started going to Image Eyecare several years ago when they first opened in Oakridge mall and now have relocated to Blossom Hill and Snell. Dr. Nguyen was nice and professional along with her front office staff. They have a great selection of designer lens which are fashion forward . They also accept most vision plans such as vsp and also care credit; they will give you 0% financing for 6 months. Im very satisfied with purchase and I can see, clearly ! Thanks ! read more

Dr Nguyen was great. The exam was thorough and she explained the effects of wearing contacts lenses for longer periods of time. She covered what services insurance covered and made recommendations for eyeglasses brand that carried additional discounts. Processed my request for a digital copy of my prescription and followed up with procedures should I need additional assistance. Looking forward to coming here in the future again ! read more

I was a new patient at Image Eyecare after getting a recommendation. Overall, it was a great experience with Image Eyecare. From the appointment booking and flexibility from when my appointment needed to be changed, the very thorough and high-tech exam and consultation with Dr. Kim Nguyen I felt that there was a depth of knowledge here that was shared with me that I haven't gotten at my previous optometrist - I learned more about my vision and eye conditions here during this visit that I ever have. Dr. Kim Nguyen is very detailed and presented me with all options. Their selection of frames is very good, mostly high-end designer frames that are very fashionable. They took all covid precautions with questionnaires, sanitization and masks at the office so I did feel safe as well. Very happy that I was recommended to Dr. Kim and looking forward to picking up my new glasses soon. read more

Hands down probably the best experience I had with an optometry place. When I first walked in, there was no wait, I was given forms right away and no time was wasted. The lady at the desk greeted me as soon as I walked in, and as I was waiting for the doctor, she engaged in conversation and let me check out some frames. ONE THING I DO WANNA MENTION-- they do NOT upsell or push you to buy the most expensive stuff-- such a relief! They try to help and pick out what LOOKS GOOD for your face shape. Thassit. They also have a RANGE of brands---Tom Ford, Versace, D&G, Fendi, SF, Tiffany's, Ray Bans, etc...they also have the mid to more affordable brands as well. I noticed a lot of other offices don't carry luxury brands, so I was glad that they carry a huge range. And stylish, too! Dr. Nguyen is approachable and warm. She explained everything as we went through the process and made me feel like a cared person. In the past, OTHER doctors have made me feel like cattle-- doesn't say much, does their thing, in-and-out, never hear from them again. We had a conversation about contacts I normally use, and educated me on different types, base curves, etc... she's educational, and I felt like I understood more of what's going on. She got the power set perfectly for my eyes...no more doubting or thinking, "Is this the right setting for sure?" She let me know which type of frames would suit best aesthetically and also according to the type of lens I was getting(I have horrible eyesight so the lens will be a bit thicker than normal). As I was trying on frames with an associate, she popped in to make sure I understood everything and to make sure I was doing ok. So fab! In regards to the associate who helped me check out frames-- he was super helpful and also nice. I can be a bit of a pain in the ass with my indecisiveness, but nevertheless he was patient with me and gave me his honest opinion. He's very professional, and explained the breakdown of the pricing to me clearly. Also answered all of my questions. Definitely happy about choosing this office as my optometry place. Thanks team! read more

Best eye exam experience I've ever had and it's because of Dr. Kim Khanh Nguyen. I could tell she truly enjoys helping her patients..She takes the time understand your needs and explain each step. Both my husband and I highly recommend her! read more

Image EyeCare Optometry - I can see clearly - Optometrists Near Me - San Jose, California

This was my second time that i made an appt to check my eyes with doctor K. Nguyen. The first time was in 2019 before covid. She is nice, patient and explained everything you need to know. The girls in the front office are also nice & professional. I will definitely return again to this office for my eyes check-up read more

This was the best experience I've had at the optometrist. Doctor was great, staff was friendly and helpful. They fixed my vision after my last optometrist effed my prescription up big time. Definitely will be a repeat customer. read more

Dr. Kim Khanh Nguyen is very personable and always make you feel welcome! She takes time with you and I learn something new about vision and health every time I visit her for an exam. She really takes care of her patients! I love how she takes care of your fashion needs as well! If you don't see a frame you like she will help you find something that you love! read more

Staff was nice. Natalie was wonderful and very helpful. The eye exam was very Thorough.

Overpriced. If glasses break even under a years warranty they charge a 25 dollar fee on top of other fees. I won't return their other than to pick up new frames. read more

Friendly, professional, and adhering to cdc guidelines during covid. An Awesome place that I was very happy to find and will be happy to go to again. read more

Everyone is really nice and sweet. They take walk-in. Dr. Kim Nguyen Is really informative. She took her time to let me know what was going on every step of the way. She made a lot of great recommendations for dry eyes, allergies, and solutions to use. They never pressure me to buy anything. I definitely would come back. read more

Image EyeCare Optometry - Optometrists Near Me - San Jose, California

Today was the first time I've gone in to get my eyes checked in YEARS! I must say, I'm so glad I chose this place. The staff is great, it's so clean, & they have a lot of options of glasses to choose from. I was seen in a very timely manner. It was smooth & quick. The doctor is wonderful! Very nice, informative, & makes sure to answer any questions. She doesn't rush you through your appointment at all. I REALLY enjoyed my experience with Maria. Bless her heart for dealing with me in deciding on glasses. Never thought I'd need them for anything, but here we are. She brought me several options & let me take my time. She made me feel like it was important to her that I found the right pair for me. Even suggested for me to take a picture to send it to a friend to help me decide. I had such a great experience with her. Thanks again to the staff. Especially the doctor & Maria. Looking forward to my next visit! read more