Kathy and Grace at the front desk were wonderful. They were friendly, professional, and made the entire visit smooth and welcoming. Excellent customer service! read more

Holbert & Associates - Good service ! - Optometrists Near Me - San Jose, California

My partner and I stopped by this location on 9/23 at 5:30 PM as a walk-in for his quick eye exam and to purchase a frame. We have done this many times over the years at the Valley Fair location, so we expected the same efficient experience. We also tend to choose our frames quickly and do not spend a long time deciding on frames. Unfortunately, our experience with the front desk was extremely disappointing. Brianna appeared visibly irritated that he was a walk-in. She rolled her eyes and spoke to us in an annoyed tone throughout our interactions with her. It was far beyond simply having a bad day. Her attitude made us feel unwelcome from the moment we arrived. While I was waiting for the doctor to finish my partner's exam, I could hear the conversations happening at the front desk. Another employee, whose name I did not catch because she had already walked out, reminded Brianna that she had one more patient. She was wearing colorful scrubs. Brianna responded sarcastically, "Yeah, I know," while looking over in my direction and sighing. This was after she complained and sighed about how over she was of the day and could not he bothered to do anything else. This was at 6pm. Brianna and Michelle continued talking about personal matters and were not doing any work-related tasks at the time. They did, however, complain about having to correspond with patients and deal with patient calls and emails. As a customer sitting right there, having to listen to employees openly express how done they were for the day and complain about work-related responsibilities was incredibly unprofessional and uncomfortable. It made us feel like our presence was an added inconvenience to their "busy" day, simply because we came in toward the end of the day. Once my partner finished the exam, Michelle took over the rest of our checkout. I will give her credit for being more pleasant to interact with. There were no eye rolls or annoyed tones of voice from her while she was helping us, and I appreciated that. We had actually already selected our frame before the exam because we wanted to be efficient and get out as quickly as possible given the atmosphere. What makes this experience especially disappointing is that we have been customers at both locations for years. We ultimately spent over $500 on the exam, lenses, and frame, yet left feeling like we were a burden rather than valued customers. I have also seen reviews from other customers mentioning problems with their completed glasses, including incorrect lenses or orders. I sincerely hope we do not encounter any issues with our order. After this experience, however, I am understandably concerned about whether the same level of frustration and lack of attention we experienced at the front desk could affect the handling of our order. I made a point of remembering the employees' names because the customer service was so unusually poor. We should not have left an eye-care establishment feeling this uncomfortable after what should have been a simple appointment. I am including Michelle because, although she was somewhat pleasant with us, she did not make any attempt to address or correct Brianna's behavior. She was also sighing about the work-day and looked somewhat bothered there was another patient. She engaged in all non-work conversation the whole time I was waiting during the exam with Brianna. Michelle ultimately took over the remaining interaction post exam and took the workload while Brianna continued in the same visibly negative mood. Brianna continued rolling her eyes at us throughout the remainder of our time there. When I asked for their names, she initially did not respond. She only provided her name after Michelle looked over at her. At another point, Brianna appeared to be on the phone, but there was no apparent conversation taking place. From my perspective, it appeared that she was simply pretending to stay busy after Michelle had taken over the remaining interaction. Customers should never feel like an inconvenience simply because they walk in toward the end of the workday, especially when the store does not close until 8:00 PM and we arrived at approximately 5:30 PM. There were still two and a half hours left in the business day. The doctor was great, and our experience with her was not the issue at all. The problem was the front-office and the lack of professionalism we encountered there. The front office needs to be evaluated. We will not be returning to this location after we pick up the glasses. It is disappointing to have been treated this way after being loyal customers. read more

Great service! The lady that helped us out, Zaine was very sweet; she helped me and my family pick glasses that were fit for us , so we had a good experience !!! read more

I went to this office for the first time. I had an appointment. I was seen right away on time Now tell me how many Dr offices are on time. The Dr and staff were thorough and professional a great visit thank you Dr. Holbert. I will return next year read more

Why everybody this is the place to go. The doctors are so friendly and they take their time. And the staff is very helpful too. The variety of glasses styles are above and beyond anything I found elsewhere thank you Dr Holbert for the best care. read more

Seems a retinal scan is now a part of a regular exam with no underlying conditions. It's another copay on top of the annual exam. Seems a money grab since the insurance company is probably not paying enough per patient. I even emailed them asking for the medical reason for this and was only given a call back, (no written record likely because there's no good medical reason.) They want these scans at every checkup. I suggest you find an optometrist who's more ethical. This is just my experience, but I don't think it should be a part of every patient's exam. https://www.webmd.com/eye-health/what-is-retinal-imaging read more

I've been going here for 10+ years but after my latest experience, I will never return. The front desk staff is exceptionally rude and I had to go back and forth with them over multiple phone calls when they sent me a 6-month prescription for contacts but charged me for one year. It was only after I threatened to just return the contacts and go elsewhere that they realized their mistake and apologized. Worst customer service I've ever experienced. read more

What happened to staff from last two years when we got our glasses, they were so nice. Like many other recent reviews the new front desk staff is extremely rude and unwelcoming. They are certainly not happy with their job. Owner of these facility you should take a note of this. With these staffs you will not survive in the business at such a prime location, it is really a shame. Because of rudeness I am not going to get our glasses done over here and probably might never visit your location again. read more

I finally received a text stating that my new glasses were ready. they were handed to me stained and dusty, without being cleaned; there was no cloth wipe, before I ask for. I realized that I have absolutely no documentation about the warranty. I don't recommend that store, at all, because careless employee! read more

Doctor is nice and professional , but front desk service is bad. Told me prescription will be emailed to me. But no one respond my email request. Will not go back to this store. read more

Briana and Grace were very helpful. I love coming to the store. They help me pick out the perfect frames. Definitely recommend the store.

I've been coming here for a while and have always had great experiences with the optometrists and receptionists -- until my most recent visit. I booked my appointment online, and on the day of, a really sweet receptionist called me asking if I could move my time. I explained I have kids and needed something later, but she was super accommodating, and we found an earlier time that worked. When I came in, everything was fine at first. After my exam, I was given trial contacts to test the fit at home, which I appreciated. I also asked about colored contacts and got to try on two samples (one daily, one monthly), without prescriptions (just to see the color/style). My doctor encouraged me to take the trials home and see what I liked before making a decision. That was the plan. At checkout, the same receptionist sat me down and went over my insurance. She mentioned that since my insurance wouldn't kick in until June, it would be better for me to buy the colored contacts that day for $50. I told her I wasn't ready to buy yet since I hadn't even tried the trial lenses, and the moment I said that, her whole attitude changed. It was really uncomfortable. I ended up paying for my exam with a different receptionist who was a lot nicer, but I didn't get a breakdown of what I was paying for, which was odd compared to how things used to be here. When I came back a few days later to pick up my prescription, I had to deal with the same receptionist again. I asked for my prescriptions, and she only printed out the eyeglass one at first. I had to ask again about my contact lenses and colored contacts. She just stared at me, clicked around her screen, and asked if I was going to order anything. I said it wasn't in my budget right now, and she mentioned a $400 rebate. I declined, and she handed me the papers without saying much else. I left feeling really let down and not comfortable asking any more questions. After thinking about it and talking with my local optometrist, I realized I should probably reach back out to talk about switching my contact lenses if I wasn't happy. I was nervous about calling because of how uncomfortable I already felt, but I gave it a shot. I ended up speaking with Jaimie, and honestly, I felt the same anxiety during the call. I explained my concerns about my contact lenses and asked about Acuvue color contacts. Instead of helping me, she raised her voice and said Acuvue doesn't have colored contacts -- then corrected herself saying they were "enhancers" but couldn't even describe them properly. The way she spoke to me left me feeling super confused and honestly even more discouraged. I just tried to end the call as fast as I could. Overall, this experience has been disheartening, especially after years of receiving such excellent care at this office. I hope this feedback is helpful and can lead to better communication and patient care in the future. read more

Dr. Holbert and staff are always attentive, friendly, and keep my eyes in focus. They have a very upscale and pleasant environment that makes me feel right at home. I've even a loyal patient for over 20 years. read more

Eye doctor and the receptionist were very kind. Helped me adjust my glasses and choose a nice frame.

Poor service. I came to the store and was the only customer there for 10 min. The two ladies were sitting at the counter the entire time and talking on the phone. When I asked for help, one of them raised a finger and told me to wait. Why is the priority given to customers calling in, not walking in and waiting? So I left and went to the Sunglasses Hut and the service there was excellent. read more

Completed a nose pad repair quickly. Great customer service when purchased my glasses

The staff is so professional, caring, kind, patient and clean store. Jamie and Sheetal are the best!! Thanks for having a Wonderful supply of glasses as well. We went to five stores and their store has the best selection. read more

This place was amazing the girls at the front counter Tracy, Jamie, Brianna, and Kathy we're all amazingly helpful and courteous. Dr. Kuo took all the time she needed to make me feel cared for on what was going to happen and I would highly recommend this place for your eyewear and your eye care read more

Every time my family and I visit Dr. Holbert's office we are greeted by Ms. Jamie. She always has a smile on her face and always willing to help you with any questions or just picking out the perfect eye fit glasses. Ms. Brianna is also so nice and always willing to answer any of your billing or coverage questions. Best Holbert team at Oakridge Mall in San Jose, California. read more

I had to get glasses quickly on a Sunday. I originally went to the mall to go to the place famous for glasses in about an hour. They did not have an optometrist working. Then I remember that Dr. Holbert was also located there. Dr. Holbert's staff did have an appointment available and quickly got me in the system to be seen. The exam was fast as well. I figured once I had the prescription I would go back to the other place to get the glasses. But, one of the specialists said they probably would not be able to create the prescription onsite, which was correct. She referred me to a shop in Valley Fair that had lenses in house and could do it quickly if they had the right prescription. They did and I was able to get the glasses the same day. It was a great experience! read more

Had my yearly Eye Examination and like always the Optometrist was very professional and friendly. What stood out this visit was one of the Associates (Tracy) was exceptionally patient, attentive, kind and knowledgeable about the styles of glasses were suitable for me. Appreciate you Tracy, for helping me with a great choice of glasses. Her professionalism made me feel valued and I feel Blessed to have experienced this with her. read more

Holbert & Associates - Optometrists Near Me - San Jose, California

The optometrists are usually very nice, informed, and helpful. But the front desk staff are very rude and disinterested. There is not a an ounce of friendliness or professionalism in their voice. When I called, I was put on hold for a very long time. The person who answered was very short and rude with their answers, and then just hung up without any sort of courtesy. When I go to my appointments, even when there is no one in the office, they hardly look up from their computers to help you. I have also had them schedule my appointments incorrectly multiple times. I only go to them because it is close and they have availability, but don't go there to expect good costumer service. read more

Unfortunately, my experience at Dr. Holbert & Associates on Blossom Hill fell below expectations. From the moment I arrived, the front desk staff lacked basic courtesy and professionalism. I was greeted with disinterest and impatience, which set a negative tone for the entire visit. Rather than feeling welcomed, I got the impression that the staff did not want to be there at all--something that no patient should sense when seeking care. read more

I'm super mixed about writing this review. Linda, the eye care specialist is thorough and very kind. Unfortunately, the remaining staff are incompetent. Two years ago, they handed me (what I thought) was my prescription after I told them I wanted to shop around for glasses. I ended up filling my lens prescription at Family Vision Center. To my surprise, when I got my glasses, the prescription was incorrect. After further review, we discovered that they gave me a different "Gina Thomas's" prescription. I went back to Holbert, Linda rechecked my eyes, and the prescription was unchanged. Then we noticed they had given me the WRONG person's prescription. I then took MY prescription back to Family Vision Center and they sent my glasses back to the lab to give me the correct prescription, and they did it free of charge!!! Unfortunately, I went back to Dr. Holbert last Thursday. Dr. Linda remains the same, professional, thorough doctor. The staff said they would email me my prescription. After continually checking my inbox and my spam, I decided to call to see when I could receive my prescription. The receptionist said she emailed it already. I told her there is a patient with my exact name, and maybe they emailed my prescription to her instead. I remained on the phone until the email came through. To my shock and disappointment, they emailed Rosha Zeighami's prescription to me!!!!! I feel like Dr. Linda Kuo needs to know how incompetent the front desk is. My name is Gina Thomas. Here is what they sent me. So two wrong prescriptions have been given to me. There won't be a third time. Also, while reading reviews, it appears that this has been done to other patients. My lesson: just go to Family Vision Center. read more

Holbert & Associates - Optometrists Near Me - San Jose, California

Requested my eye exam for contact lens, they made a lens prescription. When I made the claim they said that I need another appointment and pay for such new appointment. Incredible dishonest. read more

My husband and I both have gone to Dr. Holberts for our annual eye exams and glasses as returning customers. The last time was in November 2025. We both loved the eye doctor that did our exam and have any complaints about her or the receptionists; however the Sales associate that assisted us with picking out and purchasing our frames was terrible. First of all, she would not speak to me, she was only making eye contact and talking to my husband. Then she realized that the Insurance was under my employer and she had to speak to me. She was very pushy and kept telling my husband and I that we should get additional upgrades to our lens. We ended up paying quite a bit of money even with my insurance. It felt like we were buy a car with all the upselling. To top it of, we found out that she incorrectly sold me a second pair of glasses as she said they were part of my insurance plan. After we got home I received a call from her that said she made an error and that the 2nd pair of glasses were not covered under my insurance and said I could either pay the difference or get a refund and not get the glasses. I told her I did not want the glasses. She said she would have to talk to her Manager about the refund and would let me know. I then got a call from a very nice and apologetic office Manager who said that it was their mistake, so she would go ahead and give me the 2nd set of glasses at no additional cost. I was appreciative of her offer. We were told our glasses would be ready in 3 weeks (this was the end of November). It was the week of Thanksgiving so we did understand there may be some delays, but we waited 5 weeks (the week after Christmas) and called to see if the glasses were ready as we had not heard anything and told that one of my pair of glasses were but my husband's and my 2nd pair were not. We waited a week and went and picked up my glasses and asked about my hustand's as it had now been 6 weeks. The Sales Associate aid that she had called me (which she had not) and told me that there was an issue with the lab and the glasses would be delayed. My husband mentioned that it had been 6 weeks and we had never waited that long. He expressed his concerns of how things were with this visit and said we would most likely not be coming back. The Sales Associate literally threw my glasses at me and did not want to hear another word from us as she walked away. We finally got a call two weeks later that my husband's glasses- and my 2nd pair were ready. I went to pick them up today and was totally ignored by the Sales Associate although she was at the front desk next to the receptionist. The receptionist was very nice and helpful. As my husband already told them we will not be going back. I do want to the make it known that the low rating is not for the Receptionist, Dr. or the Office Mgr. This is strictly for the issues with the Sales Associate. read more

I came by to look for new glasses and I was helped by an awesome individual named Jaime! She was extremely helpful and was quite knowledgeable about the various styles. If you ever come by this spot, I would recommend having Jaime assist you. read more

I love Tracy & Jamie they are so amazing in helping their customers with our glasses.

I went in and got my eyes checked at Dr Holbert's in oakridge. The staff were great and very helpful. Jamie helped me pick out some wonderful glasses and explain my co-pays very thoroughly. Jamie was very patient with me as I tried on almost every frame I possibly could.. lol . read more

I called this business to ask about the price of a specific pair of prescription glasses they carry, and the receptionist, "Brianna" or whatever, was immediately rude and told me they do not price match. I advised her I wasn't asking to price match... I was simply asking the price. She then proceeded to tell me that I would need a prescription and asked if I was a client. I told her I was, but I only needed the price for the glasses. The receptionist then asked for my personal information, and I told her it was crazy how she still hasn't helped me with my question at all. She then said she didn't want to quote me on the glasses and said she'd forward the call to an optician. She could have led with that from the beginning. This wasn't the only Holbert and Associates location I've called where the employees are just very unhelpful, so there's that. I definitely won't be coming back to Holbert and Associates for further services. read more

No. No. No. NO! Do not use this location. On January 8th, we dropped off two pair of sunglasses (one Prada and one Oakley) for them to put in prescription lenses. We were very clear we needed them by February 17th for a vacation. They assured us this was no problem to get the Prada ones, since that was going to their lab in Sacramento. They said they usually get things back within 2 weeks. We had 5 weeks, so plenty of time. They said since the Oakley ones were going to the Oakley factory, so they weren't sure. That was fine, we only needed one pair for the vacation. So, TODAY - April 15th, this horrible experience is somewhat resolved. We did not GET EITHER for the vacation, and as we were asking about it over and over again, they just kept brushing us off. They would not give a straight answer. They were elusive and I even tried to call their head office and they said they were on it, but clearly, they were not. In the end, it turns out that the lab broke the Prada glasses and they did not have the nerve to tell us. It turns out, they broke the frames at the lab and they did not tell us. Today we learned that they are claiming that Oakley lost the sunglasses. I call BS. I highly doubt this. The manager here is HORRIBLE. She will lie to you, she will pretend all is well and she will not take responsibility for the errors. Other employees are fed up with her. This company needs to get an HR Department so they can actually learn how to manage and discipline employees so they can fire the manager, and teach the employees how to handle product, provide good service and not lie to their customers. I have NEVER been so frustrated or disappointed. read more

My family and I have been coming to Dr. Holbert for more than 25 years and we love the service that we are always given . Since Jamie joined the team we have received exceptional service. Her customer service and attention to detail is incredible. I recommend Dr Holbert to all. read more

Brianna was very helpful during our fitting and she was very attentive to our needs and such. A wonderful experience, as always!

They were amazing and very helpful on helping me pick the right glasses for myself and mother

Start reporting them optometry.ca.gov/formspubs/complaints.pdf if your glasses never came or made wrong! It's mind blowing to me how this place is still business. Other customers who left a 1 star review aren't lying. They're telling the truth to help you. Please don't come to this place. There are so many other places that are much better, competent, and kinder to their customers. Glasses take forever to come, when they come, they don't work or uncomfortable. They won't take accountability for anything. STAY AWAY!!! Don't pay with your FSA or HSA. Pay with a credit card so you can dispute your charges with the bank if your glasses never came or they don't work or put in the wrong prescription. Disputing a charge back saved me! This place is ridiculous. This place needs to be bankrupt! read more

Jayme is a very caring excellent Mgr, there was a mix up with glasses, she went above and beyond, excellent Mgr!

Jamie was amazing helping me pick out a pair of sunglasses. She has helped me before because it's so much easier to only have a few glasses to pick from rather than trying to figure it out myself.. She's always friendly and has a smile on her face. I have been coming here for many years and it's a pleasure to do business with Dr Holbert's Oakridge Mall office. read more

I've been going to Dr Holbert's since 2001. I've always had a great experience and was planning on taking my family here. I try to reserve poor ratings for when the service is consistently lacking. The eye doctor is still exceptional. However, 2 weeks ago I had a sales associate insists I get up graded to lens that I did not want and cannot use as it makes me dizzy. This is even after I discussed with the doctor who agreed that I not get those lens. The sales associate still charged me for it. I called back to get a refund to which the sales associate was very short with me and hung up. Very unprofessional customer service. I sent 4 emails and 3 phone calls asking for my refund. Although I have been issued a receipt no refund has been credited. When I called today I was told that the manager has been out the past 3 days and no one else can look into the matter. This had been ongoing for 2 weeks. read more

I spent $1,600.00 on 3 pairs of prescription glasses. First they didn't arrive on time. Second they were the wrong frames!!!! Even the invoice was wrong and also didn't match the physical glasses! I'm so angry. I was told by Linda that she would correct the problem by asking the lab what happened. Wtf! I will never return to this place ever again. If you go there take pictures of your order when you place it. read more

This optician Tracy has it all she's hands on friendly aware of what she's talking about.She will pick out the right pair of glasses, sunglasses,contacts you name it. She's been with the Holberts for quite some time. Go check her out on your next visit and tell her what you're looking for and she'll make it happen that easy!!! Thank you Tracy for that 5 star experience!!!! read more