Everyone is really nice and sweet. They take walk-in. Dr. Kim Nguyen Is really informative. She took her time to let me know what was going on every step of the way. She made a lot of great recommendations for dry eyes, allergies, and solutions to use. They never pressure me to buy anything. I definitely would come back. read more

Image EyeCare Optometry - Optometrists Near Me - San Jose, California

Today at work I dropped my safety glasses and the padding on the nose fell out. Couldn't find it ,so I called Image eye care told them my problem and Natalie and Felicia were there ready to help me out with another pair. Natalie,Felicia thank you. Now I can go back to work comfortably read more

Dr. Nguyen is very courteous, friendly and professional!!! Good Quality and Comfortable environment! read more

My wife and I visited Image Eyecare for the first time. Dr. Kim Khanh Nguyen was very welcoming and gave a good amount of time. They ask the visitors to stay in the car instead of waiting inside the office due to COVID distancing restrictions. They carefully sanitize the equipments on every exam. Natalie from the office staff was very nice with us during the frame selection. We certainly recommend this location and Dr. Nguyen. read more

I was saved by Dr. Mahajerani. I had an appointment at another place and showed up and, "oops we had you on the wrong day." I could of lost it. So I run over to the mall and hit two other eye places that wouldn't help me because it was too close to 6:30 and I had no appointment. When I got to Image Eyecare I ran in, in complete panic ready to beg for an appointment. I didn't have to beg and it was 6:30 and I had no appointment and they made room to see me. It ens up I had infections in both eyes and she got me a prescription asap and told me to hurry and go to Target to get it filled before 7! I did just that and everything got resolved in 30min. I was so thrilled because she got me in and got my medicine. She saved me!!! I AM FOREVER GRATEFUL! Thank you for caring and making time for me. You have no idea how much it meant to me to hear the word's"sure we can fit you in right now." Thank you for caring so much!! read more

Dr Nguyen is Amazing. I have been to several Doctors and she was the only Doctor who could find the perfect prescription. Karen was my personal Optician. Karen asked me to look at every pair of glasses in the store. She stayed with me the whole time. If something did not look good on me she was very honest. She also said she could save me 165.00 for something I did not need. I will always come back to Image Eyecare too see these 2 people. read more

Always excellent service and fast when you need your contacts or checks up for your eye

Dr. Nguyen is amazing but some of their front desk staff has been unfriendly the past time as well as today. No smile, lack of joy even being at work. Busy place but I always feel like we are waiting. Maybe appointments are being booked too close together. A patient called and front desk couldn't find their record. Interesting that it wouldn't be where it should be. New location is lacking seating for sure as well. Almost makes me miss the Oakridge spot as well as some of the older front desk personnel. Wonder if it's just to get all the kinks worked out. read more

Love this place for my eye care needs. Friendly staff, professional and great brand selection.

******* CAUTION ********* CAUTION ********* Dr. Maheraerani and her trained staff are very crafty at up sales , they love getting your money out of pocket and tapping out VSP Insurance never ever again! i dont even know why i ever switched from Dr Holbert take my word for it i been wearing glasses for 35 years i will post this once a week if i have too!!!!!! read more

Avoid this place at all costs. I first went here in 2006 when my previous pair of glasses broke, and this was the only place that had an appointment available the same weekend. I was actually quite pleased with the initial experience. The doctor was very friendly and nice, and I thought the overall service was really good. But so much changes in a year... I went just a few days ago for my annual eye exam. I picked out my new glasses first because my vision insurance is such that I can get a good chunk of the cost covered each year. Anyway, as I was about to pick out a new pair of frames, I mentioned that I wanted to get the lenses REPLACED in my existing pair of glasses because they had warped and did not fit correctly into the frames. This is where things start going wrong. Apparently, instead of replacing warped lenses, they can be heated and bent back into the correct shape. So while I was picking out a new pair, the assistant was working on bending the lenses. Just as I had finished picking out a new pair, the assistant said she had some bad news--she broke one of my lenses, so I was out a pair of glasses. Instead of flying off the handle like I should have, I remained calm. She immediately put in an order for new lenses and put a "rush" on the order so I would get them back as soon as possible. Unfortunately, they do not make the glasses on-site, and the place that actually puts the glasses together is apparently not open on the weekend (which I didn't find out until I called on Monday). When I called to check on the status of my glasses on Monday, they said they had just sent off the order today. Great. So I'm already out one day without glasses, and because the place where they are assembled is in Sacramento, I will not get them until at least Wednesday. Since I cannot drive without my glasses, I asked the optometrist what she would do for me in the mean time. She offered to give me the prescription so I could get a pair of glasses at Lens Crafters, but that was it. I made it abundantly clear that I was not satisfied with this, and that because THEY broke my glasses, they should also have to pay for a replacement pair from Lens Crafters. She claimed that she had to work through the insurance (which incidently doesn't work at Lens Crafters), and that she would not help pay for any glasses I got at Lens Crafters. Because of the addtional $185 I have to pay for a temporary pair from Lens Crafters, I intend to take these people to small claims court. I asked for the lens to be replaced after I got my new glasses, not broken before they arrived. As a follow up: there was no "rush" on the pair of glasses that were broken. I received those glasses at the same time as the new ones--a full week later. read more

What a great place...!! I haven't gotten my eyes checked in years...and as soon as my new insurance kicked in, I knew I should make an appointment somewhere. I literally just randomly picked this from a list of optometrists in my area and I got lucky because this place is a gem. The staff is super friendly...my doctor was fun and made me feel very comfortable. It's appointments like these that make me wonder why I waited so long to go in for a check-up. I was impressed with how professional and fast everything flowed. I called at 4:30 and they had a spot for me to come in at 5, that's great service. I would definitely recommend this place...and it's right in the mall so you can go get yourself a lemonade from "hot dog on a stick" afterwards, yum-o! ;) read more

Went in for new glasses. Staff was very friendly and helped me quite a bit because this was my first pair of glasses. I also decided to get a pair of sunglasses. A little expensive even with insurance, but it's my eyes, so I don't mind. Received glasses sooner than expected, and I can see. I probably should have had my eyes checked sooner. I'll definitely return for my future needs. read more

I give one star for niceness because there on commission and they Really sold us. Told us it was better to get two pairs of glasses Instead of bifocal And the first glasses they showed us was $750.00. "Really" We have great insurance and still walked out with a bill of $650.00. And ALL SALES ARE-FINAL that should have told us not to enter. read more

I really liked Dr. Mohajerani. I was her patient for 4 years before she sold her practice recently. The staff has always been nice to me and my family. Unfortunately I haven't been there since she left. read more

I'd had bad experience with optometrist before and so I was a little skeptical when deciding to switch to Image eyecare. Dr Nguyen is amazing. My kids love the place and so I brought the entire family over. We have been happy customers for the past few years. Dr Nguyen take very good care of her patience. When encountering problems with claim, she took time to work with to make sure I got the rebate. The entire staff is very nice and professional as well. I highly recommend. read more

I recommend everybody to image Eyecare because of there professionalism and there huge selection of frames. The staff is very helpful, and you even get $10 off when you refer friends and family. We did however have a mishap when one of the lady's was doing an adjustment on my sunglasses. They were left in the machine for to long, and that caused bubbles to appear on the frame. When I came back and told the associate, she was very apologetic, and offered to get in contact with the vendor and replace the frames for free. I would recommend checking this place out, they're great. read more

I was at Oakridge shopping for better reading/distant computer glasses came across Image Eyecare, conventientally located next to Macys the staff here is outstanding and very professional. I recommend everybody to Image Eyecare there professionalism and there huge selection of frames. The staff is very helpful get $10 off when family & friends are refered.. Pls if you have a eye appt coming up soon please go to Image Eyecare way better atmosphere then Dr Holbert's Eye around the cornor they are HORRIBLE the Mgr there is very RUDE & DISRESPECTFULLY. I love Image Eyecare so will you read more

Getting really cranky now with these people. This is the second time now that they forgot to ship the contact lenses I ordered and paid for!! WTF? read more

Everyone here is EXCEPTIONAL. Dr. Kim was patient and helped me really understand my current eye health and preventative measures for continued health. Karen was patient and all have rallied to help me get my glasses shipped to me while I'm on vacation. I can't thank them enough for bending over backward to help me. The people here are truly exceptional. read more

I was a patient her for years but then the practice was sold to new owners and everything went to hell. The doctor I saw had the WORST bed (or should I say chair) side manner I had ever seen. She didn't really want to listen to what I had to say and when I asked questions she was rather rude. They tried to sell me on an expensive procedure to have plugs put in my eyes for dry eye. I told them I had Kaiser for my medical but not for optometry. Well, when I got a second opinion from my Kaiser doctor they informed that the procedure is considered a medical procedure not an optometry procedure and is covered. The eye doctor should have known it was a medical procedure. I saved myself about $500, that's if I even need the procedure at all. They also keep calling us saying we have an upcoming appointment or that we are due for an appointment even after being told that we are no longer patients. I wouldn't recommend this place to anyone nor will I go there again. read more

Dr. Kim Nguyen was very friendly, professional, and informative. She provided me with all the information I needed to make an informed decision. I have purchased from various optomitrists, including Costco but feel choosing Image Eyewear was the right choice! I will definitely be back next year! read more

I have worn glasses for 30 years. Dr.Nguyen is by far the best practitioner that I have encountered. She was thorough, professional and very pleasant. In addition, I have tried contacts in the past, but since I am not adept at removing them, I have always eventually opted for glasses. However, Dr. Nguyen suggested that since I did not intend to wear contacts every day I should try disposable contacts. Not only would they be more comfortable, because they are softer they would be easier to remove. This turned out to be the perfect solution for me for those occasions when I might prefer contacts. It amazes me that no one had suggested this option prior to this. read more

I went to this store yesterday and had an appointment at 6. I was able to make it in sooner than I thought, so I called an hour and a half ahead of time to try and move my appointment up. The response I got from the receptionist was, no. You already have 6 scheduled. I said, "oh, okay. I was just able to make it sooner than I thought, so if I could do that, It would be preferred." She said, "you can come in just in case the other people don't show up". A good response to my question would have been, " sorry, all other times are currently booked". But whatever, I said okay & thanks anyway. So I show up 5/10 mins before my appointment, I walk up to the counter and I said hi. The receptionist then said in a slightly snobby attitude, "can I help you?" So I said, "hey! I have an appointment at 6(all smiles) so she looked at me all confused and said, "WHAT?!" ........... "I have an appointment at 6?" She said oh.... ok fill this out. Any way, it was pretty damn rude so I carried on with my appointment anyway. The doctor was GREAT! She was extremely thorough and helpful and gave me a prescription for my first pair of glasses. When I went back out and started browsing at the frames, the receptionist said to me, "you have a $10 copay" so I looked at her and said, "ok, no problem." I was near the desk when she told me...so it's not like I was going to run out without paying $10 bucks. So I continued to look at frames while she got my prescription ready..(because she said I can look while she got my prescription ready) still by the desk..5 nun later and she says, "so do you want to pay your $10 copay now?" Okay so now I'm completely irritated with her...not only is she rude, (and looks completely unprofessional) but now she's basically trying to make me hurry up and pay. What if I had chose a pair of frames? Would I still need two separate transactions? Wouldn't it make sense to wait and see if I choose a pair so I pay at one time? Any way, I said sure, and paid. She then said, " you can keep looking now, if you want" yea right homegirl. I'm buying frames somewhere else! The doctor was amazing, the receptionist probably shouldn't have a customer service job if she's gonna be rude. Just saying! read more

I've been getting my glasses here for a few years now (when they were still located in the Oakridge mall). The employees here are friendly and helpful which is super useful for someone indecisive like me. Last time I came, one of the ladies helped me pick out a new pair of sunglasses. She was patient and listened to the sort of things that I wanted my sunglasses to have. I just picked up my frames recently and they needed to be slightly adjusted for my oily nose and big head. Another employee was able to adjust my glasses and I'm very happy with their fit. Overall, I'm pretty satisfied with my experiences here. read more

the worst place I've ever been to. Their services look great ONLY when no service is needed. I bought a high-end frame at the store. With normal usage one temple was broken in 9 month! I have to pay to fix it. When doing this, there was an apparent dent on another temple that shows it's going to break too, so I asked the manage to replace it on my expense. She showed great help, but when the glass was back, I found the temple wasn't replaced AT ALL. Instead, it's just re-mounted. They charged me 're-mount' fee. But this is stupid, and quickly is proved because it's broken one month later. I can't believe they sell $299 frame that can only be used less than one year. I have to pay another almost $200 to fix it. The manager never admit they have responsibility even they made the obvious mistakes. Don't make deal with this store, you would regret if you will. You will pay much more than you paid. read more

My family and I have been coming here for years. We've always had great service. Dr Nguyen is so nice and thorough. However, I recently went for a yearly checkup for myself and my daughter. We both got glasses and contacts. I also ordered prescription sunglasses. As expected, our order took about a week. No big deal. But my sunglasses were sent back for not passing inspection. (My husband and I have both had this happen in the past). The sunglasses arrived a week later and when I went in to pick them up, either the gentleman doing the adjustments broke the frames, or they were defective, as he claimed. They had to send them back again and order new ones. They did, however put my prescription lenses in a similar frame so I had something. Fast forward to today. I went in to get the frames I ordered and have the lenses put in them. The lenses did not even fit the frames! There were gaps between the lens and frame. The woman helping me seemed surprised I wouldn't take them. These sunglasses were about $650 for the frames and lenses. I wasn't going to accept anything less than perfect. The woman said she needed to yet again send everything back!! She then proceeded to tell me it was the lab's fault and because of my insurance, it's a different lab. So this is my fault for having VSP? I asked how they plan to compensate me. I spent over $2100 for 3 pairs of glasses and contacts for both myself and daughter and I believe I deserve not only better service, but for them to do something to make it right. I even donated two 60-day supply boxes of unused, unopened contacts and they kept saying they would compensate me, and nothing;apparently their multiple attempts to discuss some kind of credit didn't go well with the doctor because I never heard back. The woman helping me today could not even comment on what could be done to compensate me for the sunglasses because apparently only the doctor has the authority to do anything for customers. And she's not in on Sunday's. So now I wait probably another week, meaning I'll be going on 4 weeks of waiting for acceptable sunglasses. And because I already paid, I'm at their mercy. So after years and thousands of dollars spent here for 3 people in my family, I think it's time to evaluate who we entrust our orders to. Again, the Dr is knowledgeable, but apparently she does not empower her staff to help make things right with customers, or encourage them to follow up, as they claimed they would. read more

I usually dread going into the optometrist based on my past experiences at other offices all over San Jose. However, when I stumbled upon Image Eye Care Optometry at Oakridge Mall, I was greeted by the super friendly Karen and Dr. Kim Nguyen. As I looked around to see if any frames caught my attention, Karen was quick to pull up my insurance information and explain the benefits to me, which helped me get a better idea of what I would be paying for frames. As soon as Dr. Nguyen began my eye exam, she started thoroughly explaining everything she was doing and what she was seeing. Once the exam was over and I had selected the frames I fell in love with, Dr. Nguyen explained to me all the different options I had for my lenses and gave me a breakdown of my total. I was beyond pleased with my experience that day. I was told my glasses would take anywhere between 7 and 10 business days for them to be ready. However, to my surprise my glasses were ready for pick-up within a few days. Deseri, who I spoke to over the phone on the day of my pick-up was also very friendly and helpful. When I came in to pick-up my glasses, they had me try them on to make sure they were a good fit and felt comfortable. I am so happy I found this place, as it will be my new Optometry home. I highly recommend it to anyone. Great customer service and high quality products are hard to find. read more

Image EyeCare Optometry - I am in love with my new Ray Ban glasses. Thank you Dr. Kim Nguyen and team. - Optometrists Near Me - San Jose, California

Highly recommend Image Eye Care. Dr. Nguyen is very thorough and takes the time to explain everything.

Dr. Nguyen help me, and was really attentive and sweet. The whole staff is very friendly. Got my first pair of glasses from them. Pricey but in my opinion its okay, because it's rare now a days to receive great customer service. And I'm big on that. read more

Dr. Nguyen provided excellent service! I came in with a broken nosepiece and she replaced both in less than ten minutes at no charge! I'm definitely coming back!! read more

We have had nothing but great experiences with this optometrist. The staff are all friendly and informative. Dr Nguyen is an expert, helpful and caring doctor. For all of our visits she has been attentive and patient, performing very thorough examinations and taking the time to answer all of our questions. We are very happy with Image Eyecare. read more

I came in for my annual eye exam. I really appreciated Dr. Nguyen's attention to detail and her kindness throughout the exam. Thankfully I am free and clear of any issues but she will definitely be my eye doctor if anything were to happen! read more

Dr. Nguyen is very thorough and kind to our whole family. Her staff is very kind as well and can't beat the convenient hours and mall location. read more

Walked in looking for a missing screw on my ray bans, no appointment I was greeted by Karen who was extremely helpful, got the screw I needed and went ahead and adjusted the rest of my frames. Was in and out in less than 5 minutes! Thank you Karen! My glasses have never felt better! read more

I had an overall positive experience getting an eye exam and new glasses from this location of Image Eye Care. Scheduling my first eye exam was convenient. They have extended hours to 7pm on some days of the week, which can be helpful for many people. Dr. Nguyen showed me excellent care and I highly recommend her. I docked a star because of one scheduling issue and opening a few minutes later than a 9am appointment I was scheduled for. read more

I had to see an optician for sudden blurred vision, the dr was terrific both is verifying the problem and helping me get the referral for an urgent operation. Even phoned back to checkup. Couldn't be more happy. read more

Had a very bad experience here. It took me 3 emails and 2 phone calls to get my prescription sent to me. They are required to provide this by law. Then, when they finally did send it, it was wrong and different than the trial contact lenses that they had me wear. Not surprisingly, when I emailed them about their error, there was no response. read more

Doctor Nguyen is the best Optometrist I have ever known, I had been going to another place for a few years and they failed to diagnose my Normal Tension Glaucoma. Doctor Nguyen referred me to a specialist straight away and I am so thankful and grateful. Who knows how much damage I would have had if this went undiagnosed for more years. I have four little boys and would not take them anywhere else. I don't normally write reviews but felt I had to for Image Eyecare.... Your eyesight is so important, don't trust it to just any optometrist, I know that they are not all the same... read more

Great service and I will be back. The high price of glasses is why they only received 4 stars.