NOTE: You will be charged a hefty fee for using a credit or debit card. This is not mentioned when…read moreyou pay and there are no visible signs alerting you to the fee. And it's a large fee! Typical credit card fees range from 1.5% to 4% and this place charges 4%. They really need to post a clear sign about this near the cash register and also tell customers. Because of this, I wanted to give them only 3 stars, but in all fairness, the dry cleaning has been good and the tailoring decent.

UPDATE: Somehow this business was able to get my negative review removed... going to keep posting…read morethis for awareness. WORST DRY CLEANER EVER! This place ruined an expensive shirt of mine! Do yourself a favor and go somewhere else for your dry cleaning. I had never been to this dry cleaning location before and decided to give it a try... big mistake. I dropped off some clothing, including an expensive shirt I bought recently that was getting dry cleaned for the first time. When I picked my items up I noticed that the graphic on the shirt looked like it had been scraped off in multiple areas. I showed it to the employee there and she literally told me, "Return it back to where you bought it from. The manufacturer has incorrect cleaning instructions on the washtag and it's not our fault". As if Versace made a mistake! As if any store is going to let you return a damaged shirt! They promised me that they would get it fixed and to come back next week. I came back and guess what? The shirt is in EVEN WORSE condition (I attached a pic). The employees continued to try and blame the clothing brand instead of taking responsibility. Not only that, but they refused to offer me any type of compensation. I had to argue with the employee just to get a refund for this even though they ruined it!!!! Take my advice and the advice of the other guy who had their clothing messed up by this place... don't come here.

Very good quality and reasonable price. The staff are friendly and helpful. I'm very happy with the…read moreservice

Looking for a good clearness in Deerpark. All Cleaners can't get an order done on time and then…read moreovercharges for missing item.

In a bind need may jacket and pants taken out. Coat was done and pants were not. Got charged for…read moreboth!

I've been going to Lee's for many years (12+). Knew the previous couple who owned it and the ones…read morewho took over a couple years ago. All tolled, they do a very good job and were fairly consistent. Today, I decided to walk away from this business as a long time customer. There were mistakes made that I had brought to their attention, didn't get the result I wanted and decided not to press the issue, no pun intended. This happened several times. The issues included washing, (not dry cleaning) two shirts of mine that were silk. Completely ruined them. Changed the fabric's whole texture and destroyed two very nice shirts from Nordstrom that were purchased in the $150 range. Brought to their attention and no apology, just poor English and a shrug of the shoulders. I let it go. Another issue is their prices. While nearly all dry cleaners charge half the cost (or less) for laundering a shirt over dry cleaning it, you will pay the same here. A cotton shirt that needs to be washed will cost you around $4.50. It's $2.60 at MOST at other places. Finally, the other day they did not include a shirt of mine when returning my items. She claimed she put it with the other items. I still had my order still in the bag. It wasn't included. Lost shirt. Again, no offer to make things right or reimburse. Found another cleaners nearby with better prices.

Always my go to place for dry cleaning and alterations. Nice ladies who run the shop. Honest and…read moreprofessional.

I ordered something online that arrived on a Thursday. It needed some adjustments…read more The problem being I was leaving out of town the next day. It needed a minor adjustment on the straps.. I went into four different dry cleaners looking for help. Each and everyone of them said no, as they shook their head and rolled their eyes at me. I need to go to Walgreens at the corner of Cuba and Route 12 in Lake Zurich and noticed JP cleaners. I thought I would go in and ask even though I was positive they were going to say no and shake their head in roll eyes at me! I walked into JP dry cleaners at 2:30 in the afternoon on a Thursday. I explained my situation to the kind woman behind the counter. She immediately took my item and fixed it. Less than 10 minutes. She even did this with a smile!!! Excellent customer service!!! This definitely is where my dry cleaning is going to go from now on. If I need any altering This is where I will bring my items!

My review is only for their dry cleaning services as I have not needed any alterations. Note:…read moreownership changed sometime in 2021. I believe the previous owners retired and sold their long term business. I came here a few times to get my dry cleaning done for all the wedding guest attire as well as a leather jacket. Service is good. Nothing special but it's just dry cleaning. They get done when they said it will get done. I think prices are very competitive. Given how dry cleaning businesses are these days, I will keep coming back here. Prices off the top of my head: - dress $10 - suit jacket and pants $10 - collared shirt $5 - leather jacket $53 I'll take a picture of the receipt when I find it :) The only reason why the business is getting 4 stars instead of 5 is that the one time I wanted my leather jacket dry cleaned, the lady who serviced me just kept slapping my leather jacket on the table for every syllable she said this "this, will, take, a, month" (so 5 slaps on my jacket). That was really weird but I was like whatever and got it done anyway. It was done in a month and I didn't mind since it wasn't a rush for me.

Only been here once, it's a few blocks from my home. I don't get things dry cleaned very often, so…read morei do not have a "favorite" yet. But i needed to get a down comforter cleaned, and was looking for a new one to try. Came across this place and decided to go for it. The folks working both when I dropped off and picked up were very friendly!! Service was quick, in & out. And comforter was nicely done! Price was also very fair. I'll definitely be back!! Recommended!

Google and their store window says that they are open until 7 but a handdrawn sign said that they…read moreare now open until 5 evert day. Drove all the way over here for nothing because they haven't updated their hours online. Annoying.

They may be ok as a cleaners but Forget About Tailoring...THEY really botched my coat sleeve that…read morejust needed simple stitching. I'll be using another cleaners from now on for everything

I brought 4 items for cleaning. A puffer coat and vest, linen pants and a sweater. When i went to…read morepick up, vest and coat looked like they had not been cleaned. I requested linen pants not be pressed. They were pressed, and due to darker, color had a shine all over them and seems had lightened marks due to being pressed. The sweater had some marks where soup splashed. It still had all the marks and i even scraped off a tiny bit food residue at pickup. I asked that they all be redone. Coats and sweater were much improved but linen pants are destroyed. No offer to dismiss and charge. Oh, and the associate made a comment to me about significant amount of redo's on my account. This place might be fine for business shirts or very basic, standard cleaning if no other cleaners is convenient.

I've been using this place for roughly 6 years now. The owners are extremely nice and helpful. I've…read morenever had a situation where they couldn't help me with turning around some of my clothes the same day or help me with alterations. Highly recommend this John's

Ownership changed hands a few years ago. I WFH, so I don't need to launder as often. Pricing seems…read morerandom, they immediately recommend "Dry cleaning" and if the tag says xl+, they say "Big-size" and add $$. The racks used to be full, with customers clothes waiting for pick-up, this maybe due to people WFH like me. But, I think its due to the service. I used to loved this place, now looking for a new one.

Things change. After years of extraordinary personal service and quality attention to detail, this…read moreexceptional business is in new hands and has lost many of the traits that made it great - and it has lost this customer. Longtime customers will agree that Sue was rare and wonderful - and she earned her well-deserved retirement. Over the past few months, I've tried to overlook how my years of loyalty were suddenly unfamiliar, that I had to provide my name/number, that my preferences needed to be restated, that longstanding operating methods had changed. I overlooked the change in service - but appreciated that I could now use a credit card. But then the cleaning chemicals changed; my clothes suddenly had a foul odor. The care in handling of my garments declined, and it was clear that steps were removed from the former Norgetown way. I wasn't ready to let them tailor my clothes as Sue had until they earned my trust again, alas they won't get that chance. Today, after unpacking my recent cleaning, I discovered that my favorite pair of pants that Sue had cleaned for quite some time had suddenly shrunk in length (and nope, I'm not taller or heavier!); they look absurd now - and they simply can't be replaced. Clearly Sue had used a different method, and now my signature pants are no more. They were expensive, but now I know they were priceless. I'm heartbroken and angry. I had also recently requested an attempt be made to remove a spot on my blazer - they marked it, but missed it; I was ultimately able to remove it myself, so that left me disappointed in their service and attention to detail. Other pants were suddenly filled with static in a way that they never were after cleaning previously, and now they all cling to my leg in an unsightly way. Ugh! And my clothes still reek of this new chemical. Disgusting. With kindness I wish this new staff the best of luck as they find their way and build trust with new customers, but I'm never going back. Two stars - but only for the faded memories of the former seven star service.