I was with my mom during her visit to this Tide Cleaners location, and I was shocked by how she was treated by the manager, Mercedes. My mom brought in a beige jacket that came back almost grayish-white after being dry cleaned. The jacket is part of a matching beige set, so the color change was immediately obvious. Even the decorative button changed from a bright yellow-gold color to a dark brown, copper-like color. During our first visit, Mercedes admitted it appeared to be the store's mistake, explained that the jacket had likely been mixed with white garments during the cleaning process, apologized, and told my mom that if she brought the purchase receipt, they would reimburse her for the full value of the jacket. When we returned with the receipt showing the jacket was worth around $400, everything changed. Suddenly, the story was completely different. Mercedes claimed the jacket had been white all along and only offered $90. What upset me the most was how Mercedes treated my mom. My mom speaks and understands English very well. English is simply not her first language, so I came with her for support. Instead of speaking directly to my mom, Mercedes spoke almost exclusively to me, barely looked at my mom, and repeatedly implied that my mom didn't understand what was being said because of her accent. It was incredibly disrespectful and humiliating to watch. Mercedes even wanted to review the security cameras because she claimed she didn't believe the jacket had been beige. We actually encouraged her to do so because the footage from our first visit would also show Mercedes admitting that the jacket had likely been mixed with white garments during the cleaning process and promising to reimburse my mom for the full value of the jacket. Businesses can make mistakes. What matters is how they handle them. Unfortunately, Mercedes completely changed her story after seeing the value of the jacket and treated my mother with a complete lack of respect throughout the process. I hope Tide Cleaners corporate investigates both the damage to my mom's jacket and the way customers are treated at this location. Based on our experience, I cannot recommend this store. read more

Tide Cleaners - The damaged jacket next to the matching set showing the original color. - Dry Cleaning Near Me - Mount Prospect, Illinois

Mean place and not professional at all. I came to pick up my order and pay. My price was $49.99 and I had a coupon for $10.00 off . Front desk person refused to apply this coupon for my service because price was not even $50.00, for 0.01 penny this place lost a client. Also, I will share about my experience with all neighbours. read more

I've been a loyal customer of Tide Dry Cleaners (Mt Prospect) since the day they opened, and unfortunately the quality and professionalism have declined significantly over time. Under the original ownership, the service was consistently excellent. After a change in ownership, the quality became inconsistent but somewhat acceptable until more serious issues began to occur. On one occasion, I brought in a men's coat for dry cleaning. It was returned to me in the same condition: not cleaned at all and still visibly wrinkled inside and out, indicating that even basic finishing/pressing had not been performed. I immediately on the spot raised this issue with Mercedes and she did not like that, immediately she's confrontational, lies, changes the story and gets mad when you prove your point. I had also specifically requested that the buttons be covered to prevent damage, and that request was not followed. While she offered to redo the work (and pick up the coat in 2 days), this was not a practical solution at the time, as the coat was needed that same evening and the following morning for travel. This left me paying for a service that was not performed as expected. On a later visits, I brought in several men's shirts; the results were acceptable but not at the level I previously experienced. Most concerning, during my most recent visit with a men's suit, I was told by one of the women, that they would no longer do business with me, without any explanation. At the same time, I continue to receive promotional emails and marketing communications from them, which is confusing and unprofessional given that I was refused service and they closed my account. Overall, this has been a very unpleasant experience, failure to perform contracted services, failure to follow specific customer instructions, inadequate quality control, and inconsistent and arbitrary customer service practices. read more

THE Tide Cleaners on 1101 Elmhurst Road in Mount Prospect, IL. is managed by Mercedes, a person who lied to me about a mistake that cost me $600. I brought in a very expensive linen summer jacket for her to dry clean to remove a few spots after just wearing it for a couple weeks. When I picked it up and brought it home, it was shrunk by at least 2-3 sizes. Although I paid for it to be dry-cleaned, it was obviously laundered. When I brought it in to show her, she was extremely aggressive to me, refused to listen to my concerns and kicked me out of her store. This to me is not a very proper way to run a business. I asked her to please send it into the corporate offices to see what she could do to offset the $600 I spent to replace the jacket, and she simply refused to do that, and took no responsibility for the mistake made by one of her employees. My MESSAGE to anyone who takeS their clothes to be dry cleaned is: STAY AWAY, unless you are willing the risk of their workers to cheat you out of your money by taking the price to dry clean, but instead launder at a cheaper rate, and in the process ruining your good clothes. THE PLACE WILL RIP YOU OFF, just as other complaints before my review said. STAY AWAY! The review by Vivian K. said it all, and I quote her: "The very NON friendly, AGRESSIVE manager basically said yes take us to court. No apology, nothing about trying to fix or make the issue better. She also told me to stop coming in and asking for a update." Judy N. read more

I was a long-time customer of Tide Dry Cleaners, had gone there since they opened, but I am no longer a customer/taking my work wardrobe there. I had 3-4 "situations" where I never truly felt taken care of/made whole, even after a manager escalation. For my last visit, I had 2 cotton silk shirts worn 2-3 times, a large size, that were dry-cleaned and shrunk to be comparable to a small. These shirts were $120 a piece and purchased just 2 months prior to the cleaning that ruined them. After back and forth, I was offered $36 per shirt. This was a quarter of the original purchase price after tax. Other times, it was ripped dress shirts/damaged collars, etc. The last time, they had ripped one of my dress shirts, and I was offered a small store credit. The top two shirts are the ones that I "trusted" Tide Dry Cleaners to clean (dry clean only). The proof is in the picture, but due to the poor customer service, botch clean jobs, and terrible issue resolution, I do not recommend taking anything there. Beware!!! read more

Tide Cleaners - 4 shirts - same L size, same material, "dry clean only" -top 2 were laundered at Tide 2 months after purchase - completely shrunk. - Dry Cleaning Near Me - Mount Prospect, Illinois

I have been coming here for years. The staff is always courteous, and I appreciate that they take the time to inspect my pieces to let me know if they can give the proper care that I expect. Had a pair of leather shorts that were taken and sent elsewhere for specialized cleaning and I couldn't be happier with the service. Mercedes, the manager always keeps it real with me and is a ray of sunshine! read more

I brought in my laundry for wash and fold. I weighed it at home and it was 19 lbs. I made the mistake of not having them weigh it while I was standing there. when I looked online they charged me for 30 lbs. I weighed it again after I picked it up when I got home again on a different scale and again 19 lbs. I feel like I got totally ripped off and there's nothing I can do but warn others. From now on I won't bring more then 12 lbs and I'll make sure they weigh it while I'm there. read more

I just picked up my clothes from this cleaners, I inspected my two items (pants, blazer) They were NOT cleaned at all !! They were just pressed !! Horrible place ! Do not bring your clothes here, if you do make sure before you leave that they actually cleaned your clothes!!! I still had one more dress there ! I told them to just gave it to me like that because they don't know how to clean clothes at all ! Incompetents !! read more

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Picked up my now YELLOW jacket yesterday. The very NON friendly, AGRESSIVE manager basically said yes take us to court. No apology, nothing about trying to fix or make the issue better. She also told me to stop coming in and asking for a update. I'm so sorry I waited over a week the 1st time for a next day call back. For almost 3 weeks I kept getting told someone would call me the same day or the next. If you look on Facebook groups, apparently I'm not the only one with damaged items brought there. The reviews for other locations on Yelp are not the greatest either. Positive side, Stephanie was very professional and sincere. read more

This place is a nightmare. I brought in 2 small rugs to be cleaned. I gave them my name and pheon number but when the person put in my name another person with my same name popped up and they put me in as her. I did not know this until I went to pick up the rugs and they told me it was already charged to my account. I told them I did not have an account there. It took 3 people 35 minutes to figure out how to correct this error. it should have taken 3 minutes. All the employees were very rude and there was no manager on site. for my trouble I got a 15% off coupon for sweater cleaning. Told them I did not own ay sweaters that needed dry cleaning and I was never coming back. read more

I took my wedding gown here to get steamed and pressed after a different cleaner messed it up. Tide did a wonderful job! The woman who took my dress in was so courteous and paid great attention to my concerns and needs. I will definitely use Tide for my future needs. I think the pricing is very fair for the results. read more

I've been a loyal customer of Tide, and I guess this makes me a slow learner. In the past couple years, I've been sent home with other people's clothing (took them back both times). Earlier this winter when spending about 200-500 a month on laundry service, they somehow acutely stained 5 all white shirts / hoodies. They were able to use dye remover and get all but one clean. Took them 5 weeks after promising 1 week turnaround. Every item came back faded and one still was stained (all the items were limited edition "merch" that can't be replaced. They have now lost a pair of dress pants (along with my personally labeled Tide dry cleaning bag) and can't do anything about it. They have just said I'm mistaken and didn't drop them off. Enough - avoid this place like the plague. When they get it right, they're awesome, but when they don't, it's bad. You just have to expect stained, faded or lost items if you go there. I read more

TERRIBLE quality. I brought in my uniform to have a patch be sewn on. The dude at the front desk used tape to mark wear it should be placed and I was told it will be ready by Friday ( a week later ). I receive a text on Wednesday stating the uniform is ready to be picked up. I come in and my jaw absolutely drops. Not only is it sewn on terribly (I could've done a better job) but whoever did the job cut it WAY too short and placed it in a completely wrong spot. Terrible job, I could've just done it at home. read more

DO NOT GO HERE HUGE RIP OFF. I take my clothes constantly to cleaners for wash and fold large amounts and small amounts and never have I paid what this place charged. 101dollars for a single bag of clothes. That's ridiculous I took the bag they gave me with my clothes to another wash and fold and asked how much would u charge for all this they said 35 -40 bucks witch is reasonable wit the amount of clothes. This tide cleaners is a rip off and you can find 5 wash and folds in the area that is way cheaper and great quality. This has been a huge disappointment I hope people read this review and go somewhere else. read more

Since they have opened they have had the most wonderful staff. My family does a fair amount of dry cleaning. We have used their seamstress as well. They are so friendly. Helpful. Know you by name. The ease of pulling up to the door and the service to your car is amazing. To be able to pick and drop off at any time is a plus in our busy life. Always responsive if there is a question or an extra need. Never lost items or receiving someone else's. A small commemorative pin detached from a suit jacket. Meant so much to my son. They searched the entire premises for about a month and found this one inch pin!!!! Above and beyond!!! For the quality of care for our clothes and the value of personal customer relations this Tide Cleaners is wonderful. read more

Horrible service and unacceptable job! This business does not deserve any stars. They charged $26, after $5 coupon, for the dress and jacket. The stains on the dress were not removed at ll, and the jacket was returned in the same condition as it was turned in for the cleaning (dirty color and cuffs; remaining wearing smell vs.a fresh smell after the cleaning) . When I came back to this shop and asked to redo the job or return my money back due to my dissatisfaction with the service, I was told they would not reimburse me and they would not redo the cleaning because, most likely, it will destroyed my dress by discoloration of the problem area. I did not receive a response to my question, -why they took the order while knew that noting could be done, especially, considering the fact that the stains had been pointed at the time of acceptance the order.... My recommendation to the consumers: Don't spend your hard earned money for this disgraceful business. My words to the Tide Corporation: Please be aware that your franchisee location at Mount Prospect, IL is broken trust to your entire brand! read more

A pleasant addition to Randhurst! Nice and practical. Be sure to check in on Yelp to score a deal.

JC was super friendly both when dropping clothes off for the first time and also picking up my perfectly dry cleaned suit jacket and pants. Prices are higher than CD One Price Cleaners, but the customer service and location have made Tide Cleaners my new Dry Cleaners. read more

Nice place Well organized I had smooth experience Also got a coupon so was cheaper than should have been Otherwise certain type of stuff was over priced read more

Have used Tide Cleaner a few times now and the experience has been less than impressive Examples - Lost my clothes for a week and then miraculously appeared, no explanation - Credit Card declined as the App could not cope with more than one credit card on file - Locker code provided did not open the locker, unable to get my clothes which I have been charged for - Customer service - limited to say the least and trying to get to speak to someone is like winning lotto - Sending emails with my personal details to another individual read more

It was raining, so I GREATLY appreciated the covered valet area where I could stay dry. Although my email was entered incorrectly, it was corrected right away when I returned to pick up my laundry. I LOVE that there are suckers and dog treats available for both my sugar addition and my dog's love of treats! While the prices are high compared to CD 1 Price Cleaners, different offers make it close to competitive, and the location is convenient for me, so I will use Tide Dry Cleaners regularly. The quality of the cleaning and pressing was superior to CD 1 Price Cleaners also, so that makes the higher price more tolerable. I greatly appreciate and will use the 24 hour drop off service, and LOVE the personalized Tide bag that will make this all very convenient for continued visits. :) read more

Tide Cleaners - 24 Hours Great! - Dry Cleaning Near Me - Mount Prospect, Illinois

Well... it got worse . I picked up my curtains, they are shorter than when I brought them in, not clean, AND now missing a grommet. JC told me to bring them in. said stains are not covered, one looked like a water stain he said. Oook. Missing grommet , his seamstress will add one . Next , curtains are shorter than when i brought them in , they used to pool on the ground about 4 inches, now they hang above the floor about an inch. He looks at the tag, says they were 96", I said ok . He then searches for a tape measurement for several minutes , finally settles on a ruler . Measures them out , Just over 7 times the 12" ruler . Looks up and says , yep they are the same size . Not sure what kind of math he is doing . 7x12 is not 96. Call that out , he said well I can redo them and stretch them back out, unless I'd rather use the money towards new curtains. I said I would like a refund of the money you took for a job not done well and I need new curtains . Nope , not an option , he can "fix" , but not before the holiday. I got the refund , but am still at a loss. These are ruined, but putting these back up till Christmas so my windows aren't completely bare, then will have to just buy another set as I'm not going to bother paying him to "fix" these . This is the worst cleaning service ever . read more

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I go to dry cleaners all the time. Average bill is around $30-$40. This was $35... after 50% off for a new customer. Which I do appreciate. Their prices are very expensive. Great service, great attitude by employees, and valet service and 24 hour lockers are a nice touch. Now if they can come down in price, they may have a sustainable place in the neighborhood. I liked the place, but I'll happily walk my own clothes in if it means paying around half of what they charge. read more

Tide Cleaners - Dry Cleaning Near Me - Mount Prospect, Illinois

I love this place. Read the other reviews carefully...they are very focused on price and you will not notice a lot of issues. I think dry cleaning is like gas. People really complain about the price whenever it fluctuates. I mean honestly, if you don't want to pay for dry cleaning then don't by clothes that require it. How many dry cleaners basically make it so you never have to step out of your car to pick up your items? Not many. You pay a bit for that convenience. To me, it's worth it. I have no problem with the pricing. They seem to offer coupons regularly, the staff is really friendly, and they have ALL the amenities. And the place is super clean...so much better than a dry cleaner I will not name who had some critters crawling around behind the counter. read more

Terrible customer service. They dry cleaned a shirt I told them to wash and they charged me for dry cleaning anyway. The manager refused to make an adjustment in my bill and told me to go elsewhere. I will. read more

Coupons are deceiving. Never ends up the price they review for me . Many new employees that we try to be patient with but they just don't get it. Give me the wrong information on coupons and then charge me higher price on my account . When we try to resolve they do not want to listen and are condescending. Used to be better - service has gone down . read more

i am commenting on my dealing with nicolas carollo at tide cleaners inboca raton at uptown boca they did a great job on my king quilt and nicolas carollo was a great help and a really nice guy. read more

Easy location and quick, quality service. I needed 3 pairs of cotton pants pressed because of the "cut" they are extremely difficult to iron at home with an ironing board. I dropped the pants off on Wednesday morning and was told they would be ready on Thursday after 5pm. The pants look amazing and I love the quality of their work. The only "concern" is that it was $17 to have 3 pairs of pants pressed. (Not dry cleaned, just pressed). Is that standard in the industry? read more

I have been using this Dry cleaners for a few months and so far it has not disappointed! I usually bring in a couple garments that require special care and they do an amazing job removing the stains. The place is clean, the employees are nice and they also have a drop off service so you don't have leave the car! Pricing is good if you only get s couple things dry cleaned. read more

I've gone here several times to get things fixed and washed. They do an amazing job, everyone there is so polite and helpful. They have done such great work I look forward to the next time I need them. The cleaning service also is amazing. I really love how nice and polite everyone is, it reminds me of days long past with great customer service. Keep up the great work read more

Over-priced, not to mention they were charging my account for someone else's dry-cleaning for over a year($350 worth) before I found out about it and had to dispute the charges. I'd rather go to the mom and pop shops. The clerks are really nice, but their method of record keeping is flawed and ripe for abuse. How my card got linked to another account I'd never know. The way their system works is they actually had to have the card number to set up an account, yet there was a different name and phone number linked to it after I discovered I was being charged @ the same time I was dropping off clothes. So it went undetected for a while. I disputed and the bank refunded me. But never again. read more

Just picked up bed linens and when I put them on the bed they had as many wrinkles as if I had done it myself. Wow, truly a waste of money!!! Do NOT recommend! read more

I thought I'd try this dry cleaner since I drive by on my way to work every day. It's very convenient and they have some great services. But $11.99 to clean a dress ? Wow -- no thanks. CD One will do that every day for under $4. And CD One has excellent coffee, too, for their customers. read more

If you'd asked me last week, I would've given them 5 stars. There service is easy to use, the staff is super friendly, and their pricing is great. But I went to put on my favorite nice dress this morning that I picked up a few weeks ago and it's unwearable. What used to be just above knee length now leaves little to the imagination. To make matters worse, the hems down the length kept the sides from shrinking, so now it's a-symmetrical: long on the sides, short in front and back. I am so disappointed. I'm going to try and rescue it using some tips I found online, but I won't be going back. read more

Always great service with the crew at Tide. They are upbeat and very helpful. Our clothes are always done on time and look great!

I have been using this Cleaners since it opened in my neighborhood. I love the service! The manager, J.C. is always so cheerful and helpful. Everyone who works there is friendly and knowledgeable! They all have a great work ethic and smiles on their faces! They called me when I brought in an item that was ripped beyond repair and asked me what I wanted to do with it, instead of just cleaning it without my consent. I thanked them for letting me know and asked them to dispose of it. I used the pick up drive up once, that was really cool! Patty A read more

I always feel very satisfied with the customer service and outcome of cleaning that they provide. They are super friendly and want to do right. It is close to my house and we are very happy with Tide and have been using them since they opened. read more

Total rip-off. I paid almost $14 for them to press my knee length dress. Never again

Great job and the convenience cant be beat in the winter. Nothing better than staying in your car for pickup and drop off!

Great customer service. Very clean store. I was able to utilize a promotion to help bring the prices down. Overall, I don't think the prices are much worse than CD One Price Cleaners, and I had MUCH better service here at the Tide Dry Cleaners. They have a repeat customer for dry cleaning needs. read more