1. Tide Cleaners

0

Mount Prospect, IL

Cancel

Open app

Search

Tide Cleaners

2.9 (43 reviews)
Closed • 7:00 am - 7:00 pm

Services - Tide Cleaners

Ironing

Stain treatment

Tide Cleaners Photos

You might also consider

Recommended Reviews - Tide Cleaners

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

4 shirts - same L size, same material, "dry clean only" -top 2 were laundered at Tide  2 months after purchase - completely shrunk.

I was a long-time customer of Tide Dry Cleaners, had gone there since they opened, but I am no longer a customer/taking my work wardrobe there. I had 3-4 "situations" where I never truly felt taken care of/made whole, even after a manager escalation. For my last visit, I had 2 cotton silk shirts worn 2-3 times, a large size, that were dry-cleaned and shrunk to be comparable to a small. These shirts were $120 a piece and purchased just 2 months prior to the cleaning that ruined them. After back and forth, I was offered $36 per shirt. This was a quarter of the original purchase price after tax. Other times, it was ripped dress shirts/damaged collars, etc. The last time, they had ripped one of my dress shirts, and I was offered a small store credit. The top two shirts are the ones that I "trusted" Tide Dry Cleaners to clean (dry clean only). The proof is in the picture, but due to the poor customer service, botch clean jobs, and terrible issue resolution, I do not recommend taking anything there. Beware!!!

I just picked up my clothes from this cleaners, I inspected my two items (pants, blazer) They were NOT cleaned at all !! They were just pressed !! Horrible place ! Do not bring your clothes here, if you do make sure before you leave that they actually cleaned your clothes!!! I still had one more dress there ! I told them to just gave it to me like that because they don't know how to clean clothes at all ! Incompetents !!

24 Hours Great!
Tony P.

It was raining, so I GREATLY appreciated the covered valet area where I could stay dry. Although my email was entered incorrectly, it was corrected right away when I returned to pick up my laundry. I LOVE that there are suckers and dog treats available for both my sugar addition and my dog's love of treats! While the prices are high compared to CD 1 Price Cleaners, different offers make it close to competitive, and the location is convenient for me, so I will use Tide Dry Cleaners regularly. The quality of the cleaning and pressing was superior to CD 1 Price Cleaners also, so that makes the higher price more tolerable. I greatly appreciate and will use the 24 hour drop off service, and LOVE the personalized Tide bag that will make this all very convenient for continued visits. :)

Grommet - totally gone !! Is there zero QC process ?!?!

See all

Photo of M S.
0
15
0

8 years ago

Business owner information

Photo of Tarak P.

Tarak P.

Helpful 0
Thanks 0
Love this 3
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Tide M.

Tide M.

Thank you for your review, Martha!

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - Tide Cleaners

Review Highlights - Tide Cleaners

“A small commemorative pin detached from a suit jacket.”

Mentioned in 2 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Dry Cleaning 1,980 times last month within 15 miles of this business.

Verify this business

CD One Price Cleaners - Arlington Heights Location Exterior

CD One Price Cleaners

(89 reviews)

$

I have used CD cleaners several times over the years and have not been disappointed. The clothes…read moreare generally done the next day after 5:00 p.m. Prices are reasaonable- $ 5 for dresses, blazers and jackets. The staff have always been nice, not overly friendly, but professional and efficient. I will definitely continue to use them.

DON'T COME HERE!!!…read more Extremely disappointing experience -- missing clothing and zero accountability. I brought six items of clothing to One Price Cleaners for dry cleaning and was only given five items back. One of my items is simply missing. What is most frustrating is not only that my clothing is missing, but that the company has refused to take responsibility or meaningfully address the situation. I entrusted my belongings to this business expecting them to keep track of my items and return everything that was checked in. Instead, I am left without one of my items and being told that they are not responsible. That is completely unacceptable. If a customer hands over six pieces of clothing and the business returns only five, the customer should not have to fight to get the company to acknowledge the problem. This is an issue of basic accountability and customer service. I paid for a service, trusted this company with my personal belongings, and expected all of my clothing to be returned. Unfortunately, that did not happen. Rather than taking ownership and making a genuine effort to locate the missing item, I have been met with excuses and a refusal to accept responsibility. I strongly recommend that customers count and photograph every item before leaving it with this company and carefully verify that everything is returned before leaving the store. For me, the missing item is bad enough, but the complete lack of accountability afterward is what makes this experience particularly unacceptable. I will not be using this dry cleaner again, and I hope management takes this complaint seriously and addresses how missing customer property is handled.

Tide Cleaners - dryclean - Updated November 2026

Loading...
Loading...
Loading...