NOTE: You will be charged a hefty fee for using a credit or debit card. This is not mentioned when you pay and there are no visible signs alerting you to the fee. And it's a large fee! Typical credit card fees range from 1.5% to 4% and this place charges 4%. They really need to post a clear sign about this near the cash register and also tell customers. Because of this, I wanted to give them only 3 stars, but in all fairness, the dry cleaning has been good and the tailoring decent. read more

UPDATE: Somehow this business was able to get my negative review removed... going to keep posting this for awareness. WORST DRY CLEANER EVER! This place ruined an expensive shirt of mine! Do yourself a favor and go somewhere else for your dry cleaning. I had never been to this dry cleaning location before and decided to give it a try... big mistake. I dropped off some clothing, including an expensive shirt I bought recently that was getting dry cleaned for the first time. When I picked my items up I noticed that the graphic on the shirt looked like it had been scraped off in multiple areas. I showed it to the employee there and she literally told me, "Return it back to where you bought it from. The manufacturer has incorrect cleaning instructions on the washtag and it's not our fault". As if Versace made a mistake! As if any store is going to let you return a damaged shirt! They promised me that they would get it fixed and to come back next week. I came back and guess what? The shirt is in EVEN WORSE condition (I attached a pic). The employees continued to try and blame the clothing brand instead of taking responsibility. Not only that, but they refused to offer me any type of compensation. I had to argue with the employee just to get a refund for this even though they ruined it!!!! Take my advice and the advice of the other guy who had their clothing messed up by this place... don't come here. read more

Advantage Cleaners - This place ruined my shirt! - Dry Cleaning Near Me - Palatine, Illinois

Absolutely worst place you can go and drop of your clothes! I am a first time customer! I dropped off new curtain drapes a set of 4 drapes. It took them a week for pick up so I can pick them up with stains and burned holes my brand new curtains that were very expensive!!! The manager SONIA refused to take responsibility and blamed the owner for not refunding the money for the service I was charged to get my brand new curtains damaged!!! $38.12 to get curtain rankles out not for them to return my curtains with chemical stains, burned holes and still with rankles!!! What a waste of money and time!!! read more

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Under the new management, this cleaners is the best in the area. If you have used them in the past, know that they have new ownership and are top notch. The owner has over 20 years in the dry cleaning industry and knows what he is doing. read more

Awful customer service! Brought 2 blouses with tiny stains. Upon pickup, original stains were gone. However, one of them now has a hole and the other has a new stain that wasn't originally there. When brought up to the manager, the response was "That hole was already there, and I already spent too much of my time and chemicals removing the stains. Not doing anything more." And walked away without any care to resolve the situation. Why would I dry clean a shirt that I can't wear with a hole? And why wouldn't he attempt to make things better?? Never coming back. Also note, I originally came in with a competitor coupon because they advertise that they accept competitor coupons on a big sign up front. Was denied the ability to use it because "We don't take Zengler's coupons because they're much more expensive than us." No exceptions listed on the advertisement. So if you plan to use competitor coupons, beware they may not be accepted. read more

Stopped here recently to check it out because of the huge signs in the window and the drive through service. I have to say I'm extremely glad that I did. I had the opportunity to meet and speak with the owner who is extremely friendly and more than anything else his prices are the best in town. He also assured us a very quick turnaround. We dropped off our clothes on Saturday and will be getting them back on Tuesday. We used to use a dry cleaner closer to our house but I realized we've been overpaying for so many years. Advantage dry cleaners will now become our go to dry-cleaning location. read more

I went to take my clothes to advantage I have been using them for many years this was the first time since Covid that I went in the person behind the desk was not wearing a mask I asked her to she said the owners don't care and they don't supply us with it so I gave her a mask to wear she thanked me I left I came back a week later to pick up my clothes and she's not wearing a mask again but they are selling masks at the cleaners needless to say I will go to another Cleaners where the employees are protecting me as I am protecting them by wearing masks read more

Incredibly happy with my experience here. The staff are friendly and extremely helpful. I even came early to find my order ready to pick up. My clothes were pressed beautifully and I was very impressed with the quality this establishment produces. I will definitely be a returning customer. Also, the price is on point. It was a great price for awesome quality. Check this place out - you will not be disappointed. read more

I feel that I go to the dry cleaners a lot for both my personal items and things for work. They do a great job with my cleaning, pressing and tailoring! Very easy with the dry through. Always take care of me and my needs and wants. Think the owner is great! read more

Love the friendly customer service and good prices on dry cleaning and laundered shirts and I love the drive up service, don't have to leave your car! Win win all around here! read more

This guy did a great job on my clothes. I was very pleased with the results. He is worthy of your business - really good customer service and excellent value for money. read more

They Broke my pants zipper, refused to take responsibility and charged me for the repair. We told them we won't be back after patronizing the place for several years. The response was a shrug. The new management unfortunately is lacking in customer service skills. read more

I have been using Advantage Cleaners for a while but I'm done. About a year ago I had a comforter and a bedskirt cleaned. I only had one package when I picked up the comforter/bedspread but I "assumed" everything was together - as the tag indicated all pieces were being picked up. When I went to put the bedspread and bedskirt on the bed...no bedskirt. I checked back with Advantage and they indicated I had picked everything up and the bedskirt wasn't there...basically shrugging shoulders and shucking responsibility. OK...so I took the blame. I figured well...maybe I had put the bedskirt away or something. So this year, in July, I once again brought in a comforter, bedskirt and pillow shams. Since I was changing my bedspread and had put the pieces in the closet until I was ready to use. This week I pulled out the pieces to put on the bed and when I got to the pillow shams, I only had one. I checked all the other bags/coat hangers etc. and there was not two pillow shams. I called Advantage and spoke with someone (I'm not sure of his name) and he said there weren't any pieces left I hadn't picked up. He also indicated he had taken a bunch of stuff for donation since it wasn't picked up. I told him this wasn't an issue of picking the stuff up - clearly I picked up my stuff - and said he would check but of course I didn't receive any type of phone call etc. The pillow sham wasn't cheap; but it's just the point. I drop off dry cleaning, receive everything back, with my slip indicating what was dropped off, and yet I'm missing something. It's very frustrating and disappointing. I should have checked all the pieces before I went home the day I picked up my dry cleaning but at the same time...how do you lose this stuff? I will not be returning to do business with Advantage. Once, I can (even though I know it wasn't me) overlook the loss. The second time something is lost, no, I can't excuse this. read more

Terrible place ,Tried to rip me off on a shirt that i needed laundered. Have brought the shirt several times for regular price.

Disappointed. Had 4 shirts laundered. Two came back dirty. Some were barely pressed. Still looking for a good cleaners in the area.

I brought in a sweater that had blood all over . They took the time to get every stain out and took the time for no extra charge great people great service. Will only use them for now on! read more

I've been coming here for over 10 years. They've cleaned everything from house rugs to clothes. Great prices and great service!

Good prices, great hours and friendly staff. I'm a repeat customer!

Fast and convenient! I get clothes cleaned and hemmed and am constantly pleased. Love the easy drop off and pick up - perfect route on my way to work! I'm never disappointed with my original hem Jean request! read more

If there was a way to give this business a minus I would - not because of the quality of work - but because of the behavior of the owner. I saw a sign advertising men's shirts $.99 so I stopped in with several shirts. Only then did he point out that in small print it said that price was only with a dry cleaning order. I suggested that this was a scam way to get business but that I would place the order and see how I liked the results. Then I asked him what nationality he was and he started screaming and swearing telling me that I was a racist and he threw my shirts at me telling me to get the F--- out!! To say the least I found this more than shocking. I am a lady in my late 70's not known to have people hurl insults at me for asking a simple question. He seems to have a successful business and I would think he would be grateful to live and work in this country. Could I have the same opportunity in Pakistan? I am anything but a racist and I am tired of people hurling this insult at others when it is unwarranted. My suggestion to others based on his disgusting behavior - DO NOT GIVE THIS BUSINESS YOUR BUSINESS! read more

We have used Advantage Cleaners in Palatine for YEARS, and we love it! The people there are friendly, courteous, and make us feel like we are part of the family! It did not take them long to recognize us every time we come in. The drive-through is amazing! The prices are great - we will continue to use them in the future! read more

My family and I go to the cleaners and have now for several years. They've gained our loyalty as they are incredibly well priced for the market, consistent with the quality of their work, and attentive and friendly in their interactions towards us. We particularly enjoy the drive thru they have available. And even there, the main guy Ahmed remembers our name. It makes the whole experience feel very personal and positive. I would definitely refer any friends who live nearby to go there. Very happy with them as our cleaners. read more

Love this cleaner! They have drive up service which is a huge plus - I don't have to take the kids out of the car! They offer "rush" service for no extra charge & are incredibly accommodating! We've had things mended here as well & have always been pleased with the results. read more

I've been using this dry cleaner for many years, and have never been disappointed. They do outstanding work at very reasonable prices. They greet you by name, and are very friendly. They always complete their work on-time, and frequently finish ahead of schedule. If you need items done quickly, they have always been accommodating. The location is convenient and has easy access in and out. Their drive through allows you to make a quick stop. If you're looking for a new dry cleaner, I recommend this one! Dorothy Ogurek read more

Great service and quality care for clothing, certainly the best dry cleaning service around. Customer service is always at it's best. read more

Advantage Cleaners - Dry Cleaning Near Me - Palatine, Illinois

Worst dry cleaners. Ruined my $100 Banana Republic dress jacket. They laundered and washed the jacket when the tag says dry cleaning only. The jacket came back shrunk and the shoulder pads inside were torn up. Absolutely don't go here! Although the price may seem good, it's totally not worth it!!! read more

Advantage Cleaners does a great job consistently! They are friendly and always go above and beyond for their customers. When I am in a bind and need my clothes dry cleaned at the last minute, they are pretty much always able to help me! I love the drive through service--the team always has a positive attitude. Most importantly, my clothes always look amazing after they have dry cleaned them. Keep up the great work! read more

The tailors at this cleaners are absolutely top notch! I had a dress altered there last year and a skirt and pants done today and am absolutely astounded by the results. Amazing. Highly recommended. It is reasonably priced also and so professional. Love it. read more

I love Advantage Cleaners. The people are friendly, the clothes are cleaned beautifully and when I bring my items in for alterations, they come out great. Very professional! read more

Deya is the best tailor I have ever worked with. I have been returning to her for about 10 years she has done everything from simple pant hems to altering my $300 prom dresses. She listens to what I ask for and follows through perfectly. I have never been disappointed with her work. Her turn around time is very quick too. My only complaint is that some times the alterations can become pricey and there is no way to know until you're finished. read more

Went there to have a jacket that I bought in San Francisco cleaned. When I went to pick it up it was totally ruined. I couldn't believe it. They told me the jacket should not have been dry cleaned. They read the label and it said not to dry clean it. He said we figured you knew and they did it anyway. They did not call me to tell me what the label said. I did not know it couldn't be dry cleaned. There were tough spots they could have cleaned it another way or called me to tell me to pick it up and try it another way. This is supposed to be their business.They should know how to clean garments. It was shameful really. Did not return my cleaning fee. read more

This is my favorite cleaners and the tailor there is amazing! They even have a drive up drop off and accept competitors coupons. It's my fav cleaners by far! read more

I have been going to Advantage Cleaners for few years. Very professional people and quick turnaround. Prices are reasonable. They have drive through pick up and open on Sundays which is very convenient. read more

Great customer service! I have been coming here for years and have always been taken care of. I recently had a minor issue with some shirts they dry cleaned so I took them in and spoke with the owner Ahmed. He went above and beyond to fix the problem. I would definitely recommend coming here. read more

I've been going to this dry cleaners for some time now and I always have had an awesome experience! The owner is super cool, down to earth and remembers your name. The staff is friendly and often always willing to help. At the last minute I had to send my wedding dress to them for it to be steamed. They gladly did it for me and all with a smile. Check them out if you have a chance. The dry cleaning services are impeccable. read more

HORRIBLE HORRIBLE MANAGEMENT. I brought 2 curtains that cost $25 just to be ironed. They returned me the curtains folded 6 times and when i called the manager to tell him that he said that he is not going to give me back the money because they have done the work. I waited 3 days to pick up the curtains got them more wrinkled than I left them, paid $15 and on top of them the manager was comfortable to tell me that is fine that he is loosing a customer over $15 which customer gave him business since I moved in Palatine in 2003. read more