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    Central Cleaners

    3.5 (11 reviews)

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    1 year ago

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    2 years ago

    The owners are very nice people. Quick turnaround and professional tailoring. This a family owned business rather than a chain.

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    8 years ago

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    Tide Cleaners - Stain not cleaned

    Tide Cleaners

    (40 reviews)

    $$

    I've been a loyal customer of Tide Dry Cleaners (Mt Prospect) since the day they opened, and…read moreunfortunately the quality and professionalism have declined significantly over time. Under the original ownership, the service was consistently excellent. After a change in ownership, the quality became inconsistent but somewhat acceptable until more serious issues began to occur. On one occasion, I brought in a men's coat for dry cleaning. It was returned to me in the same condition: not cleaned at all and still visibly wrinkled inside and out, indicating that even basic finishing/pressing had not been performed. I immediately on the spot raised this issue with Mercedes and she did not like that, immediately she's confrontational, lies, changes the story and gets mad when you prove your point. I had also specifically requested that the buttons be covered to prevent damage, and that request was not followed. While she offered to redo the work (and pick up the coat in 2 days), this was not a practical solution at the time, as the coat was needed that same evening and the following morning for travel. This left me paying for a service that was not performed as expected. On a later visits, I brought in several men's shirts; the results were acceptable but not at the level I previously experienced. Most concerning, during my most recent visit with a men's suit, I was told by one of the women, that they would no longer do business with me, without any explanation. At the same time, I continue to receive promotional emails and marketing communications from them, which is confusing and unprofessional given that I was refused service and they closed my account. Overall, this has been a very unpleasant experience, failure to perform contracted services, failure to follow specific customer instructions, inadequate quality control, and inconsistent and arbitrary customer service practices.

    THE Tide Cleaners on 1101 Elmhurst Road in Mount Prospect, IL. is managed by Mercedes, a person…read morewho lied to me about a mistake that cost me $600. I brought in a very expensive linen summer jacket for her to dry clean to remove a few spots after just wearing it for a couple weeks. When I picked it up and brought it home, it was shrunk by at least 2-3 sizes. Although I paid for it to be dry-cleaned, it was obviously laundered. When I brought it in to show her, she was extremely aggressive to me, refused to listen to my concerns and kicked me out of her store. This to me is not a very proper way to run a business. I asked her to please send it into the corporate offices to see what she could do to offset the $600 I spent to replace the jacket, and she simply refused to do that, and took no responsibility for the mistake made by one of her employees. My MESSAGE to anyone who takeS their clothes to be dry cleaned is: STAY AWAY, unless you are willing the risk of their workers to cheat you out of your money by taking the price to dry clean, but instead launder at a cheaper rate, and in the process ruining your good clothes. THE PLACE WILL RIP YOU OFF, just as other complaints before my review said. STAY AWAY! The review by Vivian K. said it all, and I quote her: "The very NON friendly, AGRESSIVE manager basically said yes take us to court. No apology, nothing about trying to fix or make the issue better. She also told me to stop coming in and asking for a update." Judy N.

    Central Cleaners - laundryservices - Updated May 2026

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