I was traveling for business when I got caught in a local flash flood. Schrock's got my car in…read moreimmediately, looked over my body damage, fixed an issue with something scraping near my front tire, got me back on the road in under two hours. It was such a relief after such a scary incident. The service and care was exceptional. Highly recommend!

Thank you guys for good service!! Our boat has a lot of issues and they are completely trying to…read morefix it!! We paid them and took it out of state. It broke down again and they agreed to fix it for free!! They have excellent customer service and again fixed the error for free!! We paid a lot for the service but again they are fixing it for free. Thank you guys for trying to fix this mess!! I give you a five star rating for your customer service... Thank you so much!!!

I will always recommend this place. My daughters and I cars have always been fixed properly,…read moredetailed and customer service is amazing! Excellent customer service!! Affordable prices. Will never take my car anywhere else. Extremely reliable, knowledgeable and honest technicians. Several family friends have purchased vehicles form here and have had them serviced here and will continue. Extremely nice people and affordable prices!

I would strongly advise people to go elsewhere. They talk a good game on how they treat their…read morecustomers like family but they sell piles of garbage and won't "make it right" their warranty company have lawsuits against them and several nega reviews for their failure to cover anything. They find ways around the warranty so they don't have to cover you. Horrible customer service!

I Called on a very short notice to get some tires installed on my sons car before they were leaving…read moreon a trip and Brian was very gracious and accommodating. Same day service! He even worked around a conflict he had to get it done for us. He created a customer for life. Very happy with the customer service! And great price!

Made appointment 2 weeks in advance. They pushed me back four days and then showed up on the day…read morethey pushed me back and waited in the lobby 20 minutes to tell me that my tires aren't in yet.

This place is amazing. Josh took care of me and he was awesome!!! I had been to two different shops…read morebefore coming here and each place before had tried to sell me on thousand dollar repairs on completely different things. Josh took my car for a drive and in five minutes he had figured out that it was a minor issue with tire alignment. And he didn't even charge me for the diagnosis. I cannot recommend this place enough, I was seriously starting to doubt that there were any honest mechanic shops left but this place restored my faith.

Very nice small town business. They were amazing to work with, competitive pricing, polite, and…read moreknowledgeable. Plenty of lap dogs so you do not have to share. Definitely plan to purchase from them again in the future.

I purchased new tires online as I always do, then I called CAS and made an appointment to have them…read moreinstalled. Brock took care of my truck this visit. He pulled the wheels and mounted and balanced all my new tires without stopping, it was fast service. I do a lot of my own mechanical work, but when there's something I just don't want to tackle Bill and his crew are the only ones who ever work on my vehicles. Never underestimate the abilities and quality of work you can receive from an independently owned repair facility; they care about their customers which is ultimately what helps them be successful. Thanks, as always you guys......

I pulled into a nearby campground after a 5+ hr drive with my class C Motorhome. After I exited, I…read morediscovered to my dismay that my refrigerator cover had blown off in my travels today, leaving all sorts of wires exposed. With incoming weather, I was ready to panic. The CG recommended this business and I called and spoke with the owner. I sent him a picture of my issue. Within minutes he had fashioned a makeshift cover for me & headed out to put it on my rig. Above & Beyond service from Bill! His quick actions calmed my nerves! I can't thank him enough! I can complete my journey with no worries thanks to him! Definitely put your trust in his work!

I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

This woman has to have the worst attitude I have ever seen ! Those who know my husband know he is…read morethe nicest, polite person especially to strangers! Today while trying to pick up our car from Route 66 towing this woman provided us with the worst customer service ever! Her tone was rude and nasty from the minute she stepped out of her truck! Snatching documents, cussing and calling me names, I did have my own choice words for her as well! I'm not the type of person to let people talk to me or my husband in a disrespectful way especially once she was trying to kick me off her property without giving us the car, when all we were trying to do was pay her so we could leave ! I'm not sure if she doesn't like black people or if this is just her natural personality towards the public. She did change her tone slightly once she knew I was recording her. Whoever the owner of this business is (if not her) should strongly reconsider the type of person they employ! I wish I could upload the video here So everyone could see her behavior

These guys are so honest!! I took my car to carx and had the oil changedc8 months ago they told me…read morel needed $2500 work needed. I drive a Mercury Monterrey 2005. Twin Ciry put a sway bar and boots on for $500. Then in Aug. same thing again l went to carx because of 21 point coupon they said l needed new ti-rods for front end. I went to Twin city going to have them do the work and they said they are fine no charge. Now, l am going to have them work on our business trucks because of their honesty and reasonable prices. Do not go anywhere else! S.. Kern

They will get it done fast and are smart but expect too overpay for simple stuff I paid 600 to get…read morea wheel bearing replaced probably could have done it myself for abt 200‍

Dropped off my car and it was running. i needed a new pcm. we bought the pcm ourselves. we just…read moreneeded it installed. they did it within a day and we went to pick it up and it wouldn't start. but what's funny is they told us they drove it around the block before they called us. and when we dropped it off it would start but now it's not starting at all? thats just a whole bunch of money down the drain. i'm so infuriated

My family and I have done business here for years. The owner, Jeff, is honest and a great mechanic…read more He will be straight with you and won't work on your car unnecessarily if it doesn't need to be fixed.

The team at Morton Towing is second to none in their responsiveness and excellent customer service!…read moreMy partner was ill and driving to a doctor's appointment earlier this week, when a tire blew out on my car near Morton. Because there were -22 degree wind chills that morning he was unable to change the tire himself. I called Morton Towing and within minutes Tyler Johnston arrived and assisted my partner in getting into the tow truck for warmth and then towed him to a garage in Morton for service (the tire and spare were both not usable). From start to finish it took less than 30 minutes for him to be back on the road. I cannot stress enough how helpful, courteous, kind, and efficient the staff at Morton Towing was throughout this entire situation. I will always call on them in the future if I need towing and HIGHLY recommend them to anyone requiring their services - absolutely A++!

My wife's car was stranded and we called a couple of places we have used in the past bit it was…read moregoing to be two and four hours for those two companies. We called Morton Towing and they were able to get our car picked up in 20 minutes which is the time it takes from Morton to the location of the vehicle. It did cost us a bit more than one of the other quotes we got, but it was convenient not having to wait. We will gladly support this hometown business the next time we are in need.