The OWNER IS RUDE!! This was by far the WORST experience I've had dining in Italy. I've been to Italy 4 times in my life and have stayed for months at a time and have never experienced what I did tonight.
- Ordered wine & our glasses had soap suds so we asked to have the glasses replaced. They did so right away along with the bottle which was nice.
- After replacing the glasses we ordered food. Was offered bread (which is usually on the house) and it came four tiny slices of pita. (Which they charged us 6 euro for)
- Our meals came shortly after. Received my spaghetti con vongale (w/clams & olive oil), which was instead just spaghetti w/ water and old clams. Lacking flavour is one thing I can deal with. But eating smelly, old clams is not okay. I attempted a couple bites before realizing this meal would make me sick if consumed.
- 3 of the four meals at our table was awful. The only delicious meal was the plain tomato sauce pasta.
- We called over the waitress who refused to believe us and just shook her head and walked away. Then called over the owner who instead raised his voice and slammed the hot oil on the table, almost knocking the wine over onto my boyfriend yelling in Italian that we did not know food because we asked for peroncino with pasta ( I can understand Italian as my dad was born here, but can not speak). This was our first attempt.
- We then called him over again and said we'd like the bill and will not be eating this food and he pushed my boyfriends shoulder (Literally put his hands on him, which in hindsight we should've called the cops) and yelled about us not knowing food and followed with vaf******* (f*** off). I could not believe he touched him or swore at us. We were in total shock as the OWNER was handling his business in this manner. We are paying customers and should NEVER be made to feel this way when dining. Totally inappropriate.
- He refused to take anything off the bill when we explained we could not eat the dishes as they were old and did not taste good. The waitress brought our bill and they had the nerve to even charge us 6 euro for bread on top of all other dishes which were not eaten. How ridiculous. When we mentioned the bread she did remove it at least. But still were left to pay 62 euro, that of which we only ate 1 of the 4 meals and drank a bottle of wine.
I cannot believe this place is still open. It is a disgrace to the Italian culture, which is usually very hospitable.
I would give this a 0 if I could as it was not worth the upset we experienced on our last evening in Rome. read more