A love letter to Ikea. Dear IKEA, How I long for you maze-like aisles and mock living spaces. While the world is dreaming, I lie awake and dream of lingonberry icees and Swedish meatballs. Affordable, modern furniture calls to me when I'm not near. I don't even mind the swarms of people who choose you on Saturday afternoons, because I know you're mine. Until next time, you're always on my mind. Sincerely, Luci read more

Commonly referred to as Disney World for adults! Though it's a smaller space, there are multiple selections for any kind of home decor. I enjoyed the closet setups and organization systems; I wish there were more. Bedding is my favourite department. Perfect quality and price! read more

Good food. Good staff. Didn't freak out when my son spilled a qt. of paint on the floor, on he furniture, on his cousin, on me... Everyone was really nice. read more

IKEA - Furniture Stores Near Me - Round Rock, Texas

I love this IKEA! The store is located 20 mins from my house. Every time I'm going there it's clean, nice and all stuff is friendly and helpful. The best part of shopping to get veggie sausages! I recommend this place read more

This is the worst company to do business long distance. If you cannot get to a store, forget about buying online. They never, never deliver when the tell you they will, maybe a month later, if at all. And don't try talking to the idiots on the phone as you will get nowhere And all it will do is frustrate you to no end with their questions and no answers. Run, run, run. read more

IKEA Kitchen buyers beware!!! They have horrible customer service, no one returns phone calls or emails!! You spend $$$$ on a kitchen and once you pay that's it!! They have a 3rd party delivery agent North American Logistics Group who will just drop and go, no counting the boxes damaged and all!!! I called their Customer Service dept. and they said I have 72 hrs to count my +200 damaged boxes and let them know if there are any issues. I have hired their 3rd party installers Traemand and I hope they are better than what's happened so far!!! read more

IKEA - Furniture Stores Near Me - Round Rock, Texas

I went to IKEA today at 10 a.m. IKEA was almost empty of customers -- EXCEPT the checkout line at 10:55, where a single cashier struggled to manage a line that was at least 20-30 people long. One cashier. In contrast, the restaurant had multiple staff and no line. This is a serious management issue, and shows a complete indifference towards the customers who shop there. read more

1st time here - since in the area. Choices are less in some things (towels, colors) than other locations. What ruined it more - I waited to behind 2 others to leave thru the one way "Exchange/Return" exit. The older security male (red/blnd hair) on the outside waved me thru -when it was my turn. (for COVID-19-only 1 can go thru foyer)) I walked thru the door to leave, then he walked & stood in front, blocking me! I had to stop, turn, & walk around... Intentional harrassment - for his kicks & control. I will complain. Another abusive old male. read more

IKEA is always a fun place to visit. As always I enjoy how they setup the rooms for great decorating ideas and label everything for easy ordering or easy to find in self service area. I love all the little gizmos and gadgets they have that make your home just a little more comfortable or special. It's all in the details! Just be sure to wear your walking shoes! read more

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It's super hot always, with that being said it's also always packed so that factors .....but I love Ikea, I make a day of it. I can get my steps in, stop and eat and shop till you drop. As everyone probably knows The IKEA instructions are absolutely terrible! So, good luck in advance. Prices are very affordable -so there's a bonus read more

As a family we went to IKEA because we all were on the search for different items. The entrance has a daycare for the kids if you want to drop them off. They take you section by section. They have a map for you if you want to get ahead and look for certain items. If you want to get your daily cardio in while window shopping this is also the place for you! They provided a wide selection of items are pretty affordable but some items you could tell they were made very poorly but others were great. My brother and brother found everything they were looking for but I didn't find exactly what I was looking for. This could be a hit or miss place but if you have the time to look around and check out what they offer you should. read more

This review is really for Ikea's online ordering. I ordered multiple pieces of furniture that were supposed to be delivered through NAL. The day before the scheduled delivery date, I received a text message from Ikea saying that my order could not be delivered. When I spoke with Ikea customer service, they told me that the issue was on the delivery company's end (NAL) and the only information they had was "warehouse failure." After spending over 2 hours on hold, trying the online chat function, calling multiple phone numbers, and sending an e-mail, I was still never able to get in touch with anyone at NAL to ask about my delivery. Ikea was unwilling to take responsibility for this issue and completely placed the burden on me, the customer. I ended up cancelling my order because I couldn't even get in touch with NAL. This is tied with Comcast for the worst customer service experience I have ever had. read more

Some of the worst customer service I've ever experienced. The employees are rude and apathetic. They move extremely slowly and clearly are not wanting to be there. I spent almost three hours paid $500 and still walked out with nothing. They say that if I don't return within the business day that they will automatically cancel my order and it will be placed on a gift card. They said after I paid for my order that it would be another 45 minutes at least for them to put my order together and that's with no one in front of me. That's almost 3 and a half ours of my time and that with a list of three items with the item numbers. I can't imagine what shopping here and not knowing exactly what you want is like. Extremely frustrating experience. If I was in management here I would be embarrassed. read more

My Ikea Kitchen is great, but one of my undermount lights (omlopp) went out and there is no way to replace it due to the way it was installed. The wires go back into the cabinets and behind the tile walls. I have had a hard time contacting anyone. For that reason I do not recommend an Ikea kitchen. The lights should be an easy replacement. Not a required service call. read more

Whoa there, Nellie, stop and smell those lingonberries. Unless I'm missing something here, IKEA must be a classic casebook study for every business school in this country - who else has built a global empire based on unassembled furniture & meatballs? Maybe in a perfect world, they could assign us a personal Euro concierge who doubles as a valet & masseuse. But in the meantime, why come to IKEA feeling like a trapped consumer wandering a maze? Think of it as your own special one-day vacay to Household Disneyland: "Hey, it's those cool beds from Adventureland" or "Look kids, it's a beautifully furnished mini-apartment right out of Fantasyland!" Between restaurant supply stores and IKEA's surprising array of open stock, I pretty much come here to play in Kitchenland, and that makes me one happy camper. I still don't know what lingonberries are. But I do know the old Zen saying that goes, "If you build it, they will come." IKEA is great because they took it one step further: "If you let them build it, they'll come too." Now that, is pretty clever. Who woulda thunk? read more

So one of my friend's friends needs a pickup to grab her bed from Ikea. What has two thumbs and a pickup? This guy. So the box the bed is flatpacked in is too long to stay on the flat Ikea cart. Well designed, boys. Well designed. It keeps tipping over the edge. As it weighs 150 pounds, carrying it 200 yards isn't really an option, since my name isn't Magnuss ver Magnusson. So I ask my friend to sit on the box on the cart which will hold the edge up and I'll push the cart, the bed and her up to the registers. So we're standing in line and she - being right at eye level - remarks that the new shorts I am wearing look good on me. Well, I have been working out, you know. There's about a two beat pause. I feel some cold liquid on my leg. I look down. There are two drops of something on the leg of aforementioned shorts. There is a trail of liquid going down my leg. It runs down the side of my friend. It's on the box. It's on my cart. It continues on the floor and ends at the baby in the line next to us. "Formula?" I think to myself. "Milk?" The mom whips out rags and towels. She starts cleaning the floor of the Ikea. "It can beez formula?" the LOLcat in my head says. Her backpack has a mesh pocket to hold her breastpump. Yeah. Her breastpump. THERE'S FUCKING BREASTMILK ON MY LEG! THERE'S FUCKING BREASTMILK ON MY SHORTS! THERE'S FUCKING BREASTMILK ON MY FRIEND! THERE'S FUCKING BREASTMILK ON MY CART! Worse (hard to believe but stick with me) the mom's cleaning stops once she has cleaned Ikea's floor. The floor that is cleaned by professionals - UNLIKE MY LEG, SHORTS AND FRIEND. All to be cleaned by a befouled, foul-mouthed, foul-attituded amateur. Again, this guy. So the male companion bellows, "I think my nipple is under your cart," and, before I can react, he gets shoulder deep under my cart, with his face about 4 centimeters from my breastmilk splotched friend. Like she wasn't even there. Like splattering us with breastmilk made us invisible. Breastmilk:this dickhead::bright orange camo:deer The rest of us can see it. They can't. After dutifully retrieving his nipple, he gives it back to the mother. The sausage wallet never says, "Oops." Never says, "Sorry." Never says, "Please accept my deepest heartfelt sympathies that you are now making human cheese on your Banana Republic shorts that look really good on you because you have clearly been working out." Never acknowledges any possible problem might have occurred. Someday, the people in this kid's life are going to wonder where it all went wrong. Stick out our thumbs, people, and say the following, "What has two thumbs and is a total shithead?" That's right. It's you guys. read more

Love this ikea! Coming from NYC where ikea is an insane obstacle course that you have to jump dive and crawl your way to make it through this is the most relaxing ikea ever. Go during weekdays and it's virtually empty, it's a bit more crowded on weekends but not to the point where you should avoid it. Two major issues - 1. They're always out of everything we want. Every time we go to the ikea 3 or 4 items were looking for are on back order. 2. The concessions/ restaurant. Worst ikea food I've ever had. Everything at the walk out tasted old and cold, the oddly smallest hot dogs I've ever seen (even for an ikea) boyfriend once got a bun it tasted old and hard we tossed it. Restaurant isn't any better, their food quality is really poor, usually I'm into the ikea style elementary school food but this ikea just lacks. Don't snack here! Despite these issues this ikea still gets 4 stars for being so organized, having helpful staff, being so empty the majority of the time and for being ikea. read more

This one is a tuffie. I could just as easily give it 3 stars or 5 stars. So I compromised on 4 stars. My friend Oinert from Uppsala (Sweden) told me about this place. He is very proud of it. I don't know how he knew about places in Austin, but I guess it has a reputation. He told me I had to try it, that they had perfect meatballs (Swedish) with brown gravy and Ligonberries. Well they did. The prices were very good and the food was top notch. I was kind of hoping there would be "Swedish Chef" staff but there wasn't. There were plenty of weird words all over the place but no Swedish Chef (I luv the muppets!). What really got me is how pushy they are trying to sell you stuff. It is really overkill. I admit I have picked up my share of candy and magazine in the grocery store line. But this is ridiculous. They think I am going to buy couch just because I came in for a bite of Swedish cuisine? No! So I say try it if you don't mind putting up with navigating the maze of furniture. Ikea, think about opening a little cafe on south Congress or something. read more

The thing with Ikea is, some of it is crappy some of it is Cool but most of it is a pain in the butt to put together. Just make sure you really inspect your design for strength and durability. read more

Those Swedes think of everything. No sooner do I turn the corner do I find a fourcompartment whatzit exactly to my specifications. It is truly remarkable how they have embraced the form-follows-function design philosophy with an unmistakable flair of their own. Contemporary, modern, clean designs with emphasis on color, massing, material, and shape, but most importantly function can be the definition of quality design in any realm. We are lucky to have IKEA whose cut rate prices and smart showroom are easy to navigate and hard to ignore if you dream of designing any building and interior fit for the ultimate retail experience. Which I have and do. If you are not handy with tools and can't read a set of instructions, you may want to grab a friend willing to help you put your new things together. I happen to be that aforementioned person, and I take great pleasure in flexing my wrench and turning a screwdriver for a friend. Heck, I would even do it for somebody I don't know for a high but reasonable fee. read more

I love walking around this place. It's awesome and so much fun and I like pretending that each room is mine and that I'm a cool office assistant or CEO at a major company or a bachelor in his pimped out pad or a cute little 5 year old girl playing with dolls. It's just great. The FOOD is also awesome! SO YUMMY and cheap! But you know what I caught IKEA DOING?! They put the recycle and trash together and threw them all away in the same bin! BAD! That is NOT what recycling is! Also, your employee did this in front of everyone.. at least be sneaky and go outside. Anyway, this place would probably get 4 or 5 stars, but the recycle thing really gets to me! I'm starting to realize I'm much greener than I thought. Come on Ikea, if you say you recycle... then RECYCLE. read more

I went. I helped my girlfriend pick out a shelving unit. We didn't break up. I guess that's the best you can ask, right? read more

I loof a-dis stoor, it ees zee paerfect plees to get some cheep-a Sveedish crap and to haff zee Sveedish meety bolls und de tasty looganberry yam. You haffa to carry yer own crap to yer car boot it ees so vorth it becus-a you safe-a soo much mooney you can geet enoof Sveedish crap to feel yer whole hoos up with-a zee purticle boord und teeny screws. Zee food is oh so gut, it ees like paerty in zee mooth, not like-a zee nasty sheet doze fohkin Norveegians eat. Bork, bork, bork! read more

Round Rock Ikea is currently expanding. Really? As if spending three hours at this labyrinth isn't enough? In the last 30 days, we've been to Ikea about 5 times now. The last time was to pick up chairs that were halfway in stock. When I say halfway, I mean the chairs were there, but the frames were not. WTF WTF WTF! It's no point using their website to check product availability either because apparently that's completely unreliable. *Note to self* Make sure to CALL before driving 40 miles up there! Your Swedish balls suck balls. They taste like a rounded version of that "Salisbury Steak" they'd serve us in public school. By the way, that Karlstad sofa is working nicely, thanks. read more

I was so excited to go to ikea for the first time. The prices are awesome. Prolly the lowest. But you get what you pay for. And the amount of time and effort I had to put into actually getting the item, delivering and setting it up & it's not even set up good, it's just absolutely not worth it. Unless u wanna pay for set up, delivery and them RETRIEVING it in the store. Yes, you heard it right. You have to pay $40 just for them to get it in the warehouse to bring it to the cashier, unless u wanna do it yourself. My items never came out right. And all the nicest things are always out of stock. Save ur time & money read more

Pillow forms for $2.99 each White plastic picture frames, $0.99 each Small plates, $0.99 each Flatware, $1 per set Wine glasses, $0.83 each Bulk Candles, votives, napkins....it's like one big party just waiting to happen. BUT....go early, take a list and wear your blinders;) read more

I realize they are not big on service; it's why their prices are low. But I'm pregnant and asked specifically if someone could help me load two boxes into my car. Cashier assured me, no problem; there would be someone to help out in the loading area. I went out, nobody. Went back in, told cashier there was nobody out there. She said there was. So did a manager. I'm not blind or stupid, and this was a Monday afternoon; it was not busy. I said, "I don't know why you don't believe me. There's nobody to help me and I'm pregnant." they just looked at me. I went back out to my car so my purchases hopefully wouldn't get stolen, since there was nobody out there to help. I had to unpack the boxes to unload them into my car. My husband called the manager later to tell him about it, and he said they usually don't have anyone to help with loading. So if you're disabled, pregnant, or just not strong, you'd better bring a friend, or don't buy anything heavy. Or, better yet, shop anywhere else, where they'll help you load heavy things in your car. I'll never ever shop here again. Completely unacceptable and nobody cared at all to help me. read more

This is a comment to ikea as a company. The accessibility to speak to anyone for customer service inquiries is ridiculous. I've called 5 different numbers and finally got half of an answer, then I try to call the number listed for a specific question at this IKEA location and you can't contact the store. Absolutely ridiculous. For such a huge company, the difficulty level to reach a real person should not be that challenging. read more

I love and I hate IKEA all at the same time. I love it because of the bargain pricing on pretty much everything, the cute, mod furniture, the funky patterns, and the brilliant solutions for storage of pretty much anything under the sun. I feel I need a house to go with my IKEA. I hate IKEA because of the crowds it draws, especially on the weekends. I generally hate people, but rude, pretentious, get- in- your- bubble weekend shoppers take the cake. Note to self: Visit on my weekdays off. Or shop online. read more

DO NOT ORDER CABINETS FROM THEM!! Cabinets fine, service MADDENING!! I have always loved IKEA and will continue to shop there, but my recent experience with their new service "Let us help you design a kitchen was a NIGHTMARE." First, I went to the store ready to buy a full set of kitchen cabinets. Instead of being helped at the many empty design stations, the clerk told me I should go home and do it there. So I tried and their system was very complicated. You have to know how to maneuver it and what parts are needed to make a complete cabinet set. (I thought it would be easy, but it's surprisingly complex). So I went back to see if I could get help again and decided to pay the $200 fee to get someone out to my house to measure and design. Then, when I went back to IKEA to pay for the order, they did not have it so I could not pay for it. Once I paid for it, then I set up delivery. On the day of delivery, no one showed up. The delivery company told me that IKEA lost my order and they would figure it out and call me back. No one called me back from the delivery company for two days. 9 returned messages total. Then I called IKEA on the second day. They did not know where the cabinets were either. They gave me the number for the delivery company. Finally, the order was found and the cabinets delivered. BUT there was no packing slip with the order for me to confirm that the order was complete. The delivery guy said he gets lots of complaints about IKEA but could not help more. IKEA has a 48 hour timeline for any missing items to be reported from a delivery. We ended up using a copy of the receipt to count the pieces of the order. The pieces come separately, so there is about 230 different items to count. Sounds fun, right? Anyway, I had the MOST miserable experience with this service and will never use it again. BE WARNED!! I would not wish this on my worst enemy. read more

Ikea is a favorite of mine. The prices are unbeatable! They always have simple, nice looking furniture and other home accessories. The store is kind of a maze, but hey that's just how Ikea's are layed out. As long as you know what you're getting into, it's great! The cafe isn't too bad either, they even have organic options. Overall, spending half the amount that I would at other stores is always worth the trip. read more

I've had more than my fair share of experiences with IKEA in general, and even with this IKEA, having bought items and returned others that didn't fit our space. That's the first thing worth mentioning, really, since their return policy is AMAZING, making it easy to justify shipping here. including both low end and high end stores. Another point worth making is that IKEA doesn't just sell cheap, low quality stuff. It sells very cost effective stuff for low prices, but it also has some mid-range quality items made of real wood and solid steel and tempered glass. This is something I didn't really expect, but I am happy to find since we've been upgrading a bit recently. All the positives aside, make sure you come comfortable prepared (with sneakers) and be ready to walk a LOT, and deal with crowds, in particular with regards to the checkout line. read more

Look, its IKEA. You know what you're going to get. For me, IKEA is like broccoli - you either like it or you don't. Fortunately I love broccoli. Just about everything in IKEA looks good - hey, some of its even comfortable to sit on. Some of it. If you take your time, and go armed with a list (so your wandering eye doesn't burn a hole in your CC when you check out) you'll be fine. Upside? Good pricing: cost me $300 this weekend for two nice chairs and a new desk for my office. Its clean with a good amount of help around when you have questions. Downside? Stores a little confusing and I always feel like a mouse in a maze when I go there: they definitely want you going in one direction only. But if that's the biggest problem, so what. Go. Sit. Try. Buy. You'll be happy you did. read more

For me, ikea has always been about the lighting. I stopped buying my furniture from here after I'd put distance between me and my college days. Their lighting options are FLAWLESS. So many styles to choose from that are incredibly affordable. Infact, 90% of my home is lit by IKEA lighting. Also, I host monthly supper clubs. 15ish people come over and a fancy themed potluck ensues. I supply wine and beverages and the place settings have real dishware. (No plastic/paper anything here folks.) when I had to stock up on 15 place settings (plates, saucers, wine glasses)...IKEA offered simple options at a great price. That way if someone breaks something...it's not gonna cost me $25 to fix one piece. Beware, it's damn near impossible to go in for what you're looking for and not leave with floor pillows and a matching rug somehow. But I've done it!! My mantra : keep your eyes on the prize. read more

HORRENDOUS. You are ridiculous. I.can't.even. I ordered several items in a store and specified a delivery window - which no one told me would not be available if it was not for next day delivery. I get a phone call from your HORRENDOUS delivery service in Austin, JW Logistics, who informs me my delivery window is from 9am-9pm. Not what I asked for. The delivery is being made to a building that is run by an HOA who makes us pay $100 per delivery + 72 hours notice + a COI + a specific delivery window. I arrange all of this only to be screwed by JW Logistics who is COMPLETELY RUDE to me and won't change the delivery until I speak with you all. I call Customer Service, am on hold for 45 minutes, talk to a woman who tells me she can't help me, transfers me, that department is closed and I am hung up on. Thank God I get through to the actual store in Round Rock where I ordered from (after THOROUGH digging + googling because you people refuse to list store numbers/ a way to get through to a store to speak to an ACTUAL HUMAN BEING) thankfully a woman there helps me out, calls JW garbage Logistics and gets it sorted out. Naturally JW Logistics shows up super late, gets us in trouble with our HOA, and they are COMPLETE DICKS to me when I demand to count the 53 pieces I am supposed to receive. He rushes me through counting, I insist that I am missing a box, he tells me I don't know what I'm talking about and leaves. (Let's not even talk about the damaged pieces in my order) Lo and behold - I am missing a damn box. I call your CS hotline tonight, wait for 35 minutes, only to be told I have to physically go into the store and tell them they forgot my shit. A word to the wise - if you're going to make people hold for 30+ minutes before getting on the phone to tell them you're CS is completely useless and they just wasted a half hour of their lives - get better hold music and cut out the bullshit. You're going to drive people to insanity. TLDR: You guys blow, your customer service hotline blows and JW Logistics is THE WORST. read more

I have figured the trick to returning stuff to IKEA. ... You have to go at noon on a Thursday. There was one other person in line in front of me and the return was simple (with receipt, of course). I was fully prepared for a mess of an ordeal, but was happy with how things went down. Then ... then, I got sucked into the vortex. I had $60 to burn on my return card. I walked through almost the whole store, then did almost the whole thing backwards. Yes, I was that annoying person who goes against the arrows. When it was time to go, I really felt like, It. Is. Time. To. Go. Like now. And then I couldn't get out. I kept following the signs for the exit, but I kept winding around and around. I started getting hungry and panic almost set in. It started to get more crowded. College-bound students and roommates or moms started infiltrating. It was really time to go. I love IKEA, but man do people get crazy there! The best thing is early in the day. Despite being there on a week day, things started getting busy by the time I left. read more

IKEA is an experience. It's not a store for run-and-grab. You have to DEDICATE TIME. If you've never experienced IKEA, just give yourself 3 hours so you won't feel rushed. My tips for a happy time: 1. Make a freakin' list & stick to it (measurements help too!). You will certainly be confused by mass amounts of cheap crap & want all of it, or want to hide in the corner and cry. It's nice to be able to go pass all the comforters/towels/ice trays because you DO NOT NEED ANY! 2. Go in a small group. I would probably explode if I had to go here with more than 3-4 people. 3. Regroup at the food in the middle. The meatballs are yummy & cheap, and it's good to at least sit and have some water. 4. Seriously....bring the correct vehicle! If you suddenly want a desk or something, don't get all pumped and buy it and then try and smash it in your Civic. 5. Be nice. Have you ever seen the 30 rock episode where IKEA is coined as the place relationships go to die? It's hilarious, but sadly true. Just remember, you're in this together :) If you can handle all of this, you will find tons of cheap stuff that works. I'm one for the bargain, but if you are one that hates being in Wal-Mart for 30 minutes....just, don't. read more

I've been going to IKEA for so long that it's time to write a review. I am addicted to IKEA but I hate how I lose so much time going here. I went today with the bf to buy him a tv stand. We went to eat breakfast and this was my first time eating breakfast here. Cheap breakfast and delightful though the eggs taste like the eggs that I ate when I was living in the dorm. Somehow, I enjoyed that. [Shivers] I couldn't help but "Oooo" and "Ahhhh" at everything and I kept hitting the bf so he could look at all the neat things in the displays. Yes, he got tired of me hitting him. Who wouldn't? After purchasing the $80 stand, I went straight to the clearance area where items there are items that were displays. I always find a lot of great items that only have minor scratches for relatively cheap. I found some clothed containers for $1 which used to be $6 and $7. The clearance area is an area that I spend most of my money on since I always debate whether I need that $3 bar stool or not. I say... come here on the weekdays since there are always a swarm of people around. And always, every time I walk out of here, I have to get a 50 cent hot dog. Heck, I get 2. I eat one when I'm walking out of the parking lot and the other when I'm driving back to Austin. Yes, that's dangerous but after walking around/debating on items for 2 hours, I deserve that hot dog. BTW... I like it whenever you use your debit card, you get 3% back for your next purchase. Of course, it's not a lot but every little amount counts. read more

IKEA is a great place if you don't mind helping yourself. Which is how they keep the prices low and we appreciate that. But do not go there expecting good service, it is help yourself. We just spent $2500 on a lounge and chair and as they offered same day delivery, we elected to use that. Needless to say it didn't arrive same day. But that is ok, the truck broke down, things happen. What I am most upset is how IKEA handled it. After trying to get through to customer service twice and spending more than 15 minutes each time on the phone on hold... we gave up the night the delivery was supposed to get there. The next day we tried again, and after another 15 minutes on hold, I jumped in the car to go to the store itself. I arrived at the store to be told that they couldn't help me unless I had a case number... didn't matter that I had all the order paperwork with me. The only way to get a case number is to call Customer Service and when I explained I had waited on hold multiple times for 15+ mins, I was told that I didn't wait long enough and should expect to be on hold for 50 to 70 minutes! This is incredible! What decade are we in that a company cares so little about it's customer's time. So in disgust, I went home and got back on the phone... sure enough, we were on hold for 65 minutes. Then to be told that there was an issue with the delivery, but the logistics company would be calling all impacted customers that morning to reschedule. After waiting all day, my wife this time went to the store, with a case number in hand and finally was told that the truck broke down. They had lots of customers come in and complain and we would hear from someone soon. This is utter chaos and shows complete ignorance on Customer Service. They know there was an issue, they have a computer system that shows who is waiting on delivery, but instead of acting on it they tell customers to wait on hold for 50 - 70 minutes to be told nothing and cause so much frustration all the impacted customers have to return to the store to find out what is going on. And I had to pay $60 for this service? Seriously guys, this is complete rubbish. And Retail wonders why they are losing to Internet giants like Amazon. Hey IKEA, when I order it online from Amazon... I can see at any stage where it is and I know when it will arrive. And they can do this for millions of customers and they can get it to me next day. Again, I accept issues come up from time to time. A simple call the night it was supposed to arrive to say it wouldn't make it would have saved me a lot of heartache, prevented a lot of customers coming into the store to complain and saved your staff on the floor what must have been a very long day dealing with customer complaints. A five minute call... and nothing more. read more

I would give them 0/5 if I could. I attempted to purchase a gift card online and it was never delivered. The customer service reps at this store, including the manager Eric, store refused to do anything to help. I had to ask them for a customer service number to contact and he only then begrudgingly gave me a number to call. I called customer service and was hung up on several times before finally reaching someone who forced me to call a third party. When I attempted to call that number, it was closed. This is absolutely unacceptable service for a company of this size. They sure were happy to take my money immediately but refuse to help when they're system messes up. read more