This review is going to hit all aspects of Ikea. My wife and I recently decided to make some major purchases from them, and we've visited this location several times as a result. I've been able to not only utilize their in-store customer service, I'm also going to review their delivery and assembly, their web service, and their cafeteria all in one swoop.
We decided we wanted a king size bed, and wanted to see if we could get a less expensive option here. We don't need anything extravagant, just something that will properly keep my fat ass from hitting the ground, thank you very much. Also, since we had only recently bought our queen mattress, we decided to get a small frame for that to move it to the guest room. So we went off to search for a king size mattress, king size bed, and queen bed frame.
We started by browsing the website. I do have to say that the website service leaves a lot to be desired. Even the associate in the store told us not to trust the website when it came to determining if something was in stock. It gave us conflicting information. Best to visit the store in person, always.
We did eventually visit the store, and decided on a king sized foam latex mattress for $649, a Hemnes king pine bed for $239, and a Lerkvik metal queen bed for $139. Along with accessories, we grabbed $1,227.99 in merchandise before tax.
Now, one snag. The mattress wasn't in stock. Luckily at the time, we had a very helpful associate who directed us to pay for the frames we wanted, set up delivery, and then call her back two days later when the mattress would be in stock and she would reserve one. Then we would come back to the store, pay for the mattress, and attach that to the delivery order. Mild inconvenience to me though.
We got the items (one was full serve which had to be brought to us), went through the checkout line, and went to the delivery area... and waited. They weren't well staffed here, and they backed up. Once we got through it, we set up delivery and assembly. Since we were getting a half decent deal on our purchase, I figured I'd splurge for the assembly. Total cost for delivery is $59 for all items, and assembly for the two frames was $149. And they then charge the 8% tax on delivery and assembly. Tack on an extra $224.64 for the full service.
The good news is that when I went back for my mattress, I wasn't charged any extra to tack it on to my delivery. The bottom line... all totaled for furniture, tax, delivery, and assembly, my bill in the end came to $1550.87.
Price-wise, I'm estatic. I recently checked Sleepy's for a similar quote. To get their lowest end king sized latex mattress, a basic wood bed frame with a headboard, and a similar metal queen bed frame was $2200 just for the products themselves without tax, shipping or assembly.
I did sample the cafeteria meatballs on my return trip for the mattress. Can't beat them for the price. And yes, I concur the frozen yogurt is excellent. Free coffee with the family card, and I even could have gotten a second free yogurt with it too. These were also good deals.
But in the end, what matters is did they come through on their promises upon delivery?
We scheduled it for Easter Sunday. I've seen some horror stories about their carrier, Urban Express. Called them the night before just to check, and they told me they'd call back by 7:30 pm with a delivery timeframe. I got a call at 8:45. They told me that they would be there between 1-5pm on Sunday.
They showed up at 3 on Sunday. And as they brought my furniture in, I asked them how they were going to do the assembly.
"Ummm, we're only the delivery guys. We don't do assembly. you have to call our office for that."
I call Urban Express. Guess what? Ikea only sent them an order to deliver. THEY NEVER SENT OVER THE ASSEMBLY ORDER. As a result, I now have unassembled furniture delivered to me on a Sunday afternoon. This does not bode well.
So I call Ikea's call center. The associate determined that yes I did have assembly paid for, but the date was entered wrong by the previously mentioned inefficient delivery associate. Therefore the system never sent over the assembly order with the proper delivery date.
They got me in touch with the manager on duty at the store. I was given the option to call back and MAYBE they could set me up in a couple of days for assembly. I said the heck with it and asked for my assembly charge to be refunded. They did so apologetically.
So as a result, I spent 4 hours of my Easter Sunday putting together a king bed. I still have a queen bed to assemble later. Ruined my dinner plans too. I was a bit steamed over that.
An inefficient delivery associate turned what would have been a 4 star review into a 2 star experience. On the bright side, the king bed seems very sturdy for the price and the mattress is comfy.
I'll probably go back again and get more stuff. I just won't buy assembly ever. read more