Sabina is wonderful! She took the time to explain things to me and provided great suggestions! Very…read morecustomer focused!! I showed Sabina what i wanted and she made it happen!!! My job was completed within the communicated time frame. I love the finished product!!!

Their upholsterers perfectly updated my mid-century thrift shop find! I had my own fabric, but…read moreSummerdale offers lots of fabric choices for any project.

I am very disappointed with the service I received. Despite providing accurate measurements in…read moreadvance, the original headboard did not fit. Based on the expected delivery date, we disassembled our existing bed two days prior and ended up sleeping on the floor. We then visited the store to select a replacement headboard, anticipating a smooth delivery of our new bed. Unfortunately, the situation worsened when the delivery arrived without the mattress, forcing us to sleep on the floor yet again. We made multiple calls to resolve the issue, but communication was poor--our calls were not returned, and we were left going back and forth without clear answers. When the mattress was finally delivered, the experience still fell short. We paid for white glove service, yet packaging materials were left behind, and the team did not remove the metal frame as promised. Overall, this experience has been frustrating and highly inconvenient. I expected a much higher level of service and professionalism.

Really good experience today with Ramir. Very knowledgeable, and super customer-friendly. Made sure…read morewe left with what we wanted in our budget. First mattress I got on was a winner. Wound up with a bed cover and Cloud pillow, and the Presidents Day sale price still wound up being surprisingly reasonable given the luxe sales environment. Looking forward to our new mattress!

I was happy to see a wide selection of furniture within my price range. Not only that but there…read morewas a lot of variety in dining rooms & chairs. Ahmad, one of the managers was very knowledgeable and helpful! Update: I visited 2 years later (February 2018) and they have even MORE furniture, more catalogs, and more discounts listed on the their website!

Took my 75 year old mother to this store yesterday. She can be a handful. Teresa helped us and…read morewas WONDERFUL! She answered every question, pulled out different mattresses for her to try, and was so pleasant and friendly the entire time (we were there for almost two hours). My mother was thrilled with her purchase and so happy we decided to go to this store. Oh yeah....they have a very large selection of all different types of mattresses too!

Matthew, the manager was very helpful he's very good at his job and good with people. Keep doing…read morewhat you're doing Matthew. I would recommend this location.

For the second time in four years, I had katz redo my sofa cushions. I wanted them to be a little…read morebit more firm. My cushions are exactly the way I want them to be.The work was completed in 24 hours. The price was as reasonable as it was four years ago. The staff was excellent. Thank you Santos, you look younger than you did 4 years ago.

Highly recommend. Their products are great, but their employees is what really sells this place…read more ALWAYS have a smile on their face and are extremely pleasant

Ask for Rose. She was so knowledgeable and patient with me as I was exploring all the options…read more Totally hassle-free and high integrity!!! No pressure at all in making a decision. She has the type of personality that would make for a great elementary-school teacher or even for students with special needs such as high anxiety like me.

Salesman was helpful and sounded like he knew the product well and before I ordered the $11,000…read moremattress, I was clear that the old mattress needed to be moved to a downstairs bedroom. He said the delivery team WOULD move it downstairs but not up any stairs and they would not move any furniture as moving the old mattress would be the same to them as removing it which they routinely did. (He said they removed mattresses unless there were any holes or stains in them.). Because the old mattress frame was Craftmatic, it was also considered to be the box spring so there was no problem moving that either. Salesman said they would do it but as it was the same as a removal he would just write "removal " on the order. Salesman upsold me two pillows (BOGO), a mattress pad, a five year warranty and Tempurpedic sheets designed to enhance the airflow on this cooling mattress. $$$$ While I continued to walk around the store, the music system ran its own ad saying if I bought x $ of furniture I would get a bonus gift card. I found Salesman who was unaware of this promotion. He then signed me up for it and said the bonus card will arrive in a week to ten days. (It's only been two days since I wrote this so I can't report on that now. ) R&F has a tracking system where I could see where the delivery truck was and when it would arrive. The men were pleasant and I asked them to not take anything off the truck until they moved the current bed downstairs. (I had done a lot of prep to make the easiest path through the house to do this.). He wasn't interested in seeing the bed or bedroom and said he would just put the old bed to the side. It wasn't clear to me if he intended to take the new bed inside and put it to the side while they moved the old one out or if he meant to put it to the side and not move the old one. It is a small house and a small bedroom and there was room for neither interpretation. Meanwhile the other man continued to unload the new bed from the truck. I told them to stop because I would not be accepting the delivery unless the other bed was moved. (As promised by the sales man). Now I had their attention. Both of us made phone calls. Mine was to the store manager. I never got the store manager. They gave me the salesman. The "store manager was busy". The driver came to me and said they would do it, but I would have to pay them extra. I asked how much. He said I could decide. You mean like a tip? I asked. Yes, he said. Fine. I said I fully intended to tip them anyway. It was a stinkin' hot and humid day. They were polite and cooperative. I felt bad for their having to move this additional heavy mattress. They set up both beds and tested the remotes. They went over the order with me. The sheets were missing from the delivery. The special sheets that salesman had described as necessary for the proper operation of the mattress. They said they would deliver them later maybe in a few days. My son tipped them and they left. I was on the phone again asking for the manager. Again the "manager was busy" and I found myself talking to Salesman once more. He said he was also a manager. I suggested maybe because of the nature of my complaint it was inappropriate for him to be taking it. I demanded the sheets be cancelled and a refund issued to my credit card. He said OK 3-5 business days. (Because a set of sheets was included upon registering the product. ). The bed also came with a mattress pad he had upsold me. He told me that the delivery men would be reprimanded for asking for extra money when HE WAS THE ONE WHO PROMISED SOMETHING THAT WAS NOT PERMITTED. The delivery men couldn't have been nicer under the circumstances. And since my complaint went to the person who caused the problem and because he made it worse by getting the innocent delivery men in trouble, Raymour and Flanagan, if you are reading this, you should have managers who do not have financial compensation "skin in the game" handling the unhappy customer calls or have sales staff in cahoots so that the complaints don't reach the manager. (Is there a manager?) Raymour and Flanigan delivery dept, I hope you are reading this and do not reprimand the delivery men for doing an exemplary job under pressure on one of the hottest and most humid days of the year. I would call And talk to you about this, but everything seems to be NO REPLY and no phone numbers. And frankly, I want to receive my gift card, my refund and have no further conversations with you. Your management policies and customer service are oxymorons. The one good star is for the delivery men. One empty star is for being handed off at the start. One empty star is for the salesman not knowing about the promotion being broadcast in the store. One empty star is for being upsold on two things that were included in the purchase. One empty star is for the lack of management responsibility. Value: the mattress is expensive, and so far, worth it

Finally found my bedroom set here and the great inside scoop is that I called in advance, looking…read morefor storage beds and they sent me photos by text message based on what they had in store. I made it there just in time before they close at 7 PM on Saturday and everything was as they pictured in text and the staff was very helpful.They even offered box water for me complimentary. This location only gets a one day delivery on Tuesdays. They said they don't have a ramp so hard to deliver items there. Location in a shopping center so plenty of parking.

Great location, and very nice staff. One thing to note is the location is exceptionally clean…read more You don't always get that with a furniture outlet, which goes to show how well it's been run by the team there. While the furniture is expensive, you can tell its quality. We'll be in again next week shopping for my daughter who just purchased her first house!

Absolutely great customer service. All the furniture is high-end and great quality. very pleased…read morewith my sectional sofa and dining set!