The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

We were very happy with the price of the queen plush mattress and box spring we purchased. Vic was…read morefriendly, very knowledgeable and had a wide variety of mattresses made from different materials and at different price points. He even sells those affordable mattress in a box kind, the one that unfurls and becomes a real, comfortable mattress. We were impressed. Vic was able to deliver both mattress and box spring the day after purchase. He delivers alone, I suspect, and is quite capable of doing all the work himself, but since you got a good deal on your new mattress, it would be nice to help him if you can (these are MY thoughts btw) He also takes the old mattress and box spring to dispose of, which costs about $35, same as our township, but I don't have to drag it out on big trash day. If any of the big places say they take your old mattress away for free, it isn't true. It has been two weeks since our purchase. I wanted to wait to see how my son liked it. He loves it. Thanks Vic for being so accommodating and for your quick delivery, funny jokes and quality mattress and box spring. We will recommend your store to all.

We bought a mattress from this location and had a great experience with the representative. Our…read moremattress is so comfortable and we are very pleased with our purchase. The reason I am giving three stars is because we bought the mattress same day with cash and part of our deal was to receive a king size pillow, however, when the mattress was delivered they forgot the pillow...not a big deal as they said they would drop it a different day. We have called several times but have received no response back. A little disappointed. We just bought our daughter a bed and hope to return to purchase her mattress if we end up receiving the deal we settled for. Update* their customer service team called and the rep was very professional and we received the rest of our deal!

Perfect experience. Our Saleswomen, Joelle, did a marvelous job helping us select…read more a mattress and new pillows. Price was good too. Delivery the next day by 2 gentlemen who did a great job removing the old Mattress ( which was super heavy) and Box spring. Not a mark on anything and they were in and out in a flash. Great job Sleepy's. Highly recommend this Sleepy's location in Newtown Square, PA.

Visited the store to purchase a full bed for mom. The selection was small but they had a set that…read morefit my needs & price range. Unfortunately, they couldn't guarantee delivery on a certain date so I needed to take my business elsewhere.

We have used them for years. We are huge fans of the mattresses. However we will never use them…read moreagain. We had a hospital bed delivered and a twin bed. The hospital bed for my mother with als bound to a wheelchair and the new twin for my father her caretaker to be by her side at night. When the delivery drivers came it was a little hectic and they made their way into the en suite handicap accessible bathroom and stole medicine from my mother. Medicine she was taking for her pain and less the anxiety she has from this awful disease. We did call and speak to a manager but received a sorry and shoulder shrug. Don't use them if they are hiring drivers who cannot be trusted and steal from a handicap woman.

We purchased our organic bed about 6 months ago. My husband and I are so happy with our choice and…read morehave never slept so well. The adjustable bed feature makes watching tv or reading in bed comfortable. Mike and Amy were so helpful helping us decide what we needed.

The guy Mike was very helpful. He showed us the beds and he gave us plenty of time to try them on…read more As a bonus she gave our toddler a small Obadan sitting chair. The place is hidden in the back of a very busy street.

I am very disappointed with the service I received. Despite providing accurate measurements in…read moreadvance, the original headboard did not fit. Based on the expected delivery date, we disassembled our existing bed two days prior and ended up sleeping on the floor. We then visited the store to select a replacement headboard, anticipating a smooth delivery of our new bed. Unfortunately, the situation worsened when the delivery arrived without the mattress, forcing us to sleep on the floor yet again. We made multiple calls to resolve the issue, but communication was poor--our calls were not returned, and we were left going back and forth without clear answers. When the mattress was finally delivered, the experience still fell short. We paid for white glove service, yet packaging materials were left behind, and the team did not remove the metal frame as promised. Overall, this experience has been frustrating and highly inconvenient. I expected a much higher level of service and professionalism.

Really good experience today with Ramir. Very knowledgeable, and super customer-friendly. Made sure…read morewe left with what we wanted in our budget. First mattress I got on was a winner. Wound up with a bed cover and Cloud pillow, and the Presidents Day sale price still wound up being surprisingly reasonable given the luxe sales environment. Looking forward to our new mattress!

Bought a sectional couch. Less than 2 years, closer to 1 year, a seam is giving way. They wont…read morecover the cost to repair. The process to set up service goes through a 3rd party. Extremely frustrating that the quality of the workmanship is an issue and it is my issue since they dont stand behind the product unless you buy and extended warranty. Guess I was buying a car????

I went to get my desk lamp tonight after receiving an email that said it was ready for pick up…read more The customer service representative let me know that they couldn't find it and had several scrambling around trying to find it. After over a half hour of waiting, I was given my lamp wrapped carelessly in a garbage bag! The incompetence was unbelievable. I will never go there ever again. very frustrating

Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

Disappointed.. I purchased a twin mattress for my mother on sept 13,2025. It was delivered…read moreSeptember 16th to the senior center. On Sept 18 I called the Harleysville store and explained it was no longer needed. It was not opened/ unrolled and not used. I was informed it still could not be returned. I can underbid it was used or opened but it's intact! Unfortunately, I have no need for it now. I was told the district manager would call however, I'm still waiting on that call. I called the store this morning to verify told the district manager noted on my order no return is possible. I asked why he/ she didn't call me directly as I have been waiting to speak to this person. Apparently, the district manager does not talk to customers directly. REALLY?!?! What kind of customer service is that?! I have purchased from this store in the last, and with this disappointing customer service I will never buy from them again.